I emailed them for the filters I need for my machine, they emailed me back with the link to buy the filters. They were very prompt and they couldn’t do enough for me. The Titan is an awesome window cl... Ver más
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Consulta las opiniones de los clientes
From my initial enquiry about replacement parts and the prompt and very helpful response from Joseph the service I received was very good. The only reason that I didn't give five stars was because of... Ver más
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Great customer experience. They took me through step by step and made sure I got a custom system that suited my needs. They even advised against more expensive options that I suggested because they wo... Ver más
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I have no problems with this company. Products are great, despatched quickly without fuss. I've dropped a star because they use DHL. I've never not had a problem with them, absolutely useless lying co... Ver más
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Información sobre la empresa
Escrito por la empresa
Housed in Wiltshire, England, our advanced production facility is the creative forge where all the Reach & Wash® systems by Ionic Systems are brought to life. As the originators of the revolutionary Reach & Wash® system, we've forever transformed the safety and efficiency landscape for window cleaners globally. Our commitment to relentless innovation continues to fuel our growth and portfolio diversification. Testament to this are our groundbreaking creations like the Foamion softwashing system and the groundbreaking Roof Wand. These innovative products showcase our dedication to enhancing cleaning solutions while maintaining our focus on safety and effectiveness. As the unrivalled market leader, our influence extends across the globe, with a network of distributors in 34 countries and product exports to over a hundred territories. Our products have garnered international recognition for their superior quality and exceptional performance. The Reach & Wash® brand, in particular, is a shining beacon of our commitment to excellence. It stands as a symbol of the "Quality without Compromise" promise we uphold in every product we create. This promise, steeped in our heritage, is more than a slogan; it's the very ethos that guides Ionic Systems as we continue to innovate and lead the cleaning industry.
Información de contacto
7-8 Westerngate Hillmead Enterprise Park, SN5 5WN, Swindon, Reino Unido
- +44 (0)1793871386
- info@ionicsystems.com
- www.ionicsystems.com
4,5
Excelente
171 opiniones
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Respuesta de Ionic Systems
You're our 100th review; thank you very much! It means a lot to us as a business 🌟
Excellent service from Ionics as my…
Excellent service from Ionics as my resin supplier fast delivery and in my opinion their resin lasts longer than Tulsion and Unger so would highly recommend.
1 de marzo de 2025
Respuesta de Ionic Systems
We appreciate this a lot! We always aim to carry high levels of stock so that we can provide the level of service you've experienced 👍
Great company fast and efficient…
Great company fast and efficient delivery great prices
2 de marzo de 2025
Respuesta de Ionic Systems
Thanks for the great review!
Respuesta de Ionic Systems
Hi,
Our records indicate that delivery was attempted on the Tuesday (following your order being placed on the Sunday, dispatch on Monday). I can see that you have now received your goods. Would you please consider amending your review?
Thank you for your understanding
Fantastic service delivered next day
Fantastic service delivered next day
Would recommend
18 de febrero de 2025
Respuesta de Ionic Systems
Thanks for the great review!
Easy to order and quick delivery.👍🏻
11 de febrero de 2025
Respuesta de Ionic Systems
Thanks for the great review! 💪
Respuesta de Ionic Systems
Thanks for the great review!
Great customer service
Great customer service - We ordered the parts on-line and they came in the post the next.
5 de febrero de 2025
Respuesta de Ionic Systems
Thanks for the great review, we appreciate your thoughts a lot!
Awesome service,quick delivery.Very…
Awesome service,quick delivery.Very happy with the product.Excellent!!! Highly recommended.Many thanks!!! ⭐️⭐️⭐️⭐️⭐️
28 de enero de 2025
Respuesta de Ionic Systems
Thank you very much for this glowing review!! 👍 🌟
Confusing website layout
Liked next day delivery. Didn't like website as you have to click on each option of the dropdown and but each little part of a clip separately. Also to add there are no photos to show what bits you've clicked on. Didn't like that I wasn't provided with a receipt of purchase either.
20 de enero de 2025
Respuesta de Ionic Systems
We will work on this for future customers, thank you for your feedback!
Ordered Friday delivered Tuesday quiet
Ordered Friday delivered Tuesday quiet. Satisfied with delivery time pole seems to be very good very good
16 de enero de 2025
Respuesta de Ionic Systems
Thank you for the review!
Terrible cheeky customer service
I had a email saying my delivery was due and would be with me by the end of the day )this was a Friday) it never came I rang the delivery company Ionic use and they said it won't be coming until Monday. I needed this item for work so had to go somewhere else to buy it so I've cancelled the parcel from ionic. Update when I rang Friday ionic says ring back when you receive it and we will refund you and send a courier to collect it. I rang back to a nasty cheeky guy saying we won't accept a return but if you want to send it back you pay for delivery I asked to speak to a manager he says no I'm not putting a manager on your not getting a return. This is a nasty company that I won't be using again and hopefully people reading this don't use them either
15 de enero de 2025
Respuesta de Ionic Systems
We take customer concerns seriously and aim to provide clear and fair resolutions. However, we would like to address the inaccuracies in your review.
Upon reviewing the situation, including a recording of the conversation, our sales team confirmed that we were fully prepared to issue a refund for your order, in line with our standard practices. It was explained that while we would accept the return, we do not cover the cost of redelivery, as is standard procedure.
Unfortunately, during this discussion, your behaviour towards our staff became rude and aggressive, with threats directed at one of our team members. While we strive to provide excellent service, we do not tolerate abusive behaviour towards our staff. As a result, we have decided to cease doing business with you in the future.
We regret that this situation has escalated, but it is important to maintain mutual respect in all interactions. If you have any further questions or require clarification, please feel free to email us at info@ionicsystems.com
Was super fast delivery
Was super fast delivery. Was a smashing price that was lest them other sites. Well packed and received without any issues at all. Will use again in the future
18 de diciembre de 2024
Respuesta de Ionic Systems
thank you for leaving a great review, it means a lot to us 💪
Respuesta de Ionic Systems
thank you for leaving a review, we appreciate it!
quick delivery
5 de diciembre de 2024
Respuesta de Ionic Systems
thank you for leaving a review, we appreciate it!
An absolute no brainer!
I have a reach and wash system, and RoofWand from ionic and they have both revolutionised my business. Great communication, super fast and efficient delivery and brilliant products. A no brainier for any exterior cleaning operation.
The the sales and after sales team are superb. I’ve never seen a more comprehensive company for exterior cleaning products.
5 de noviembre de 2024
Respuesta de Ionic Systems
Thank you for leaving an excellent review, we really appreciate you taking the time to let others know of your experience! 💪
Good price paid got the resin
Good price paid got the resin
Very quick delivery
Good company to deal with
11 de noviembre de 2024
Respuesta de Ionic Systems
Thank you for leaving an excellent review 👍
Respuesta de Ionic Systems
Thank you for leaving an great review 👍
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