Con artists. Unfortunately my new build development chose to use these crooks for my water supply even though south west water supply the water in this region. I am being charged £125 a month for a 2... Ver más
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Consulta las opiniones de los clientes
Nearly impossible to contact online, force you to phone them or write to them, everytime you send a message via WhatsApp you get standard message. Thanks for contacting IWNL! Just to make... Ver más
Since moving into our new home, they have been nothing but a pain. Stupid direct debit amounts that they refuse to alter (so i cancelled it) so slow to respond (average 5 days) and now i have found my... Ver más
We had Steve Caress a, a field technician call on us today after requesting for someone from IWNL to come and take our water meter reading for us. What a wonderful gentleman, the service we received... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Independent Water Networks. Better service at a better price.
Información de contacto
Reino Unido
- www.iwnl.co.uk
2,6
Malo
221 opiniones
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Poor communication and note keeping
We moved into a new built house where IWNL are the water provider. Unfortunately, the water meter was leaking, which was raised to us by the housing developer. After lengthy back and forth between IWNL and the developer we finally had an IWNL engineer scheduled to fix the issue. Despite raising my concerns that coming water bills won't be reflective of our water usage due to the leak at the time, 6 months on we have received a water bill that you would expect to run a water park rather than a 2 bedroom semi-detached. IWNL have been unable to retrieve any of our exchanges from that time, which has left me having to explain the entire case history again. IWNL now still claim that the amount to pay is justified despite the fact that the water usage is clearly unrealistic and obviously due to the leakage.
12 de diciembre de 2020
Opinión espontánea
Ceri was super helpful and got my…
Ceri was super helpful and got my account set up very quickly with no issues. She also helped me out with a few follow up emails, where I got respones very quickly again. Thanks!
19 de noviembre de 2020
Respuesta de Independent Water Networks
Hi Mr Sowerby,
Thank you for the lovely feedback and we're glad Ceri was able to help you with your query.
Thanks again
Martin
ho un depuratore IWM da quasi 2 anni e…
ho un depuratore IWM da quasi 2 anni e mi trovo benissimo.
lo consiglio a tutti
13 de julio de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi,
Thank you very much for the feedback and we're happy you're satisfied with the service.
Thank you
Respuesta de Independent Water Networks
Thank you very much for taking the time to leave us some feedback, we hope you have a fantastic day.
Martin
Respuesta de Independent Water Networks
Thank you very much for taking the time to provide us with this feedback and we're delighted that you're happy with the service.
Martin
Great customer service
Great customer service, helping me efficiently with my request. Thank you.
1 de mayo de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Thank you very much for taking the time to provide us with this feedback and we're thrilled that you're happy with the customer service.
Martin
The agent on the phone was extremely…
The agent on the phone was extremely polite and professional. Even though she said she is new to the team she definitely provided the information I needed. Very impressed how quick and painless it was.
1 de mayo de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Thank you for taking the time to leave your feedback and we're delighted that you're happy with the service.
Martin
Worst company ever they are taking…
Worst company ever they are taking advantage of covid-19 which is appalling they charged me for march over 300% which is very bad i wouldn’t recommend to use this company
20 de abril de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi Amiin gl,
I'm sorry you've been experience such issues.
Can I suggest contacting our customer service team to understand why the charges seem to have increased?
Thanks
Dex
Excellent customer service thank you
1 de abril de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi,
Thank you for taking the time to leave us this review and we're happy to be of service.
Have a lovely day.
Thanks,
Martin
thank you all good regards mr carter
13 de marzo de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi Mr Carter,
Thanks for leaving us this review!
Have a lovely day.
Thanks,
Jess
Excellent customer service
Excellent customer service. Very professional and helpful.
10 de marzo de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi Mr Mustata,
Thanks for this lovely review! It's really great to hear.
I hope you have a lovely evening.
Thanks,
Jess
Great Customer Service !
Great Customer Service !
Heather was absolutely amazing ! She was very informative and patient with me and I enjoyed going through my payment process with her. Thanks Heather !
10 de marzo de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi Miss Ichaba,
Thank you for leaving us this review!
It's really great to hear and I'll make sure to feed this back.
Thanks,
Jess
Great customer service
Great customer service, really helpful staff
9 de marzo de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi,
Thanks for taking the time to review us.
I'm really glad you found our staff helpful
I hope you continue to enjoy being an IWNL customer.
Many thanks
Rhys
This is my first time as a IWN customer…
This is my first time as a IWN customer and I have to say the service I recieved on the phone was excellent. The lady was very pleasant and very clear with the company T&C's. I look forward to seeing if the rest of my customer service continues in the same manner.
6 de marzo de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi Alex,
Thanks for taking the time to leave us this review! We really do pride ourselves with our team!
Have a great weekend!
Thanks,
Jess
Respuesta de Independent Water Networks
Hi Mrs Barnes,
I'm sorry to hear you were disappointed with our service. Ofwat regulate the charges water companies can levy and as an IWNL customer, we guarantee that your charges will be no higher with us than they would be if you were being supplied by the regional water supplier. Our charging scheme for your area can be found on our website. www.iwnl.co.uk.
Thanks,
Rhys
Customer Service
Very helpful, got everything solved in one phone call. I’m sorry I didn’t catch the lady’s name who I spoke too but she was really good, thank you
2 de marzo de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi,
Thanks for taking the time to review us.
I'm really glad our adviser was really good.
I hope you continue to enjoy being an IWNL customer.
Many thanks
Rhys
Very helpful and polite service
25 de febrero de 2020
Opinión espontánea
Respuesta de Independent Water Networks
Hi Mark, thanks for your review.
It's great to hear our advisers have been helpful and polite.
We are always on hand if you need any help in the future.
Many thanks
Kyle
Respuesta de Independent Water Networks
Hi Catherine,
Thanks for taking the time to review us.
I'm really glad our adviser was friendly and helpful.
I hope you continue to enjoy being an IWNL customer.
Many thanks
Annie
By far the worst water company in the…
By far the worst water company in the UK .. waiting for a response to my email and complaint after we have been left with no water ..
11 de febrero de 2020
Opinión espontánea
Respuesta de Independent Water Networks
On behalf of Independent Water Networks I would like to personally apologise for the recent network incidents which affected your water supply.
Thank you for finding the time to explain your concerns to us and I am pleased a member of our Customer Service team was able to help you on 21st February. We are working hard to build more resilience into the network to ensure an incident of this nature does not happen again, and hopefully we can earn back your trust in the future.
We will shortly be writing to customers who were inconvenienced by the incidents to provide written apology on behalf IWNL.
Many thanks
Rhys
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