From enquiry to the delivery of goods very good Went to office and they carefully went through all of my requirements and all the products they offer with no pressure, took my rough drawings and th... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Some years ago I purchased panels, trellis, post's and caps and was very impressed with the quality and excellent delivery service. So much so I had no hesitation and was confident the products would... Ver más
La empresa ha respondido
Easy to deal with, although the payment system when paying over the phone always seems pretty slow and ‘clunky’ for the Jackson’s staff. Nice easy collection and good value shavings which is very much... Ver más
La empresa ha respondido
The gates are of a high quality and having the Hinges and door furniture prefitted made all the difference I have shown these to my installer and he recommends them now to his customers.
Información sobre la empresa
- Tienda de suministros para vallas
- Contratista de cercas
- Vivero
- Tienda de insumos para paisajismo
- Maderera
Sobre Jacksons Fencing
Escrito por la empresa
Our Mission:
Jacksons Fencing was established in Kent in 1947 and has built a reputation for crafting premium timber fencing, gates and garden structures. From our headquarters in Kent, we design and manufacture beautifully finished products that combine traditional craftsmanship with innovative design.
Every product is made with meticulous attention to detail to ensure outstanding strength, durability, and visual appeal. We stand confidently behind our work with a market leading 25 year guarantee against rot and insect attack, which means no painting, staining, or additional treatment is required for the lifetime of our products. It is a promise of long term performance, low maintenance, and true peace of mind.
To calculate everything you need for your fence installation, use our handy fence builder tool.
Alongside our premium timber fencing, we manufacture steel security fencing. If you require premium fencing, gates, and access solutions, visit our security website.
Premium Fencing & Gates, Made in Britain
Escrito por la empresa
- Designed for life
- Established in 1947, Jacksons Fencing is a leading specialist in premium timber fencing, gates, decking, pergolas, and sleepers, as well as steel security fencing and acoustic barriers. From our headquarters in Kent, we design and manufacture high quality products that combine expert craftsmanship with innovative design. Every product is made with precision and care to deliver outstanding strength, durability, and visual appeal. We are proud to offer a market‑leading 25 year guarantee, giving you long term confidence and value, with no painting, staining, or additional treatment required for the lifetime of our products. At Jacksons, we create outdoor solutions that are made to perform, made to last, and made to be enjoyed.
25 Year Guarantee
No staining, painting, or additional treatment required
All Jacksons timber and metal products are backed by our market leading 25 year guarantee, giving you lasting confidence from the moment your fence is installed.
Our timber is protected using Jakcure®, our unique pressure treatment that penetrates deep into the heart wood to defend against rot and insect attack. The result is a fence built not just to look good today, but to stand strong for decades.
Información de contacto
Stowting Common, TN25 6BN, Ashford, Reino Unido
- 0800 096 6130
- sales@jacksons-fencing.co.uk
- www.jacksons-fencing.co.uk
4,7
Excelente
4 mil opiniones
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Excellent product and great customer…
Excellent product and great customer service - it's the customer service that makes an excellent company rather than an average one!
19 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your fantastic review. We're delighted to hear that you're pleased with both the quality of our products and the service. It's wonderful to know our team helped make your experience an excellent one.
Took delivery of a double bay pergola…
Took delivery of a double bay pergola in July. First impression of the kit was good. The quality and machining of the wood looks good. However the pergola kit came with no assembly instructions. I have noticed that there are some basic assembly instructions available online but I have no means of printing these. I contacted Jacksons a month ago and asked if they could supply me with a paper copy. I was informed by one of the sales team that they would see what they could do. To date I haven't received any paper assembly instructions and the pergola is still in storage on my back garden.
17 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your review and for your feedback on the quality of the pergola kit. We're pleased to hear that your first impression of the product, including the quality and machining of the timber, was positive.
A printed copy of the instructions has been posted to you today, and we hope you'll be able to get started with your pergola as soon as they arrive. We apologise for the delay in providing the printed instructions.
Good customer service
Always easy to deal with Jacksons Fencing and receive good customer service. Have used then many times in the past and will continue to do so in the future.
8 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your continued support and for taking the time to leave us such a positive review! We're delighted to hear that you've consistently found our team easy to deal with and that you've received the high level of customer service we strive to provide.
Likes and dislikes
Likes: quality of product, accuracy of order, politeness and professionalism of staff when ordering, collecting and paying.
Dislikes: yet another business where no cash payment is accepted, expensive, 3 weeks lead time agreed but actually took closer to 5-6 weeks with no updates explaining delays.
16 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for taking the time to leave us your feedback. We're delighted to hear that you were pleased with the quality of the product, the accuracy of your order, and the professionalism and helpfulness of our team throughout the ordering, collection, and payment process.
We'd also like to apologise for the longer than expected lead time and the lack of updates regarding the delay. We understand how frustrating this can be, and improving our communication throughout the production process is something we are actively looking at. Your feedback is extremely valuable and helps us identify where we need to do better.
As all of our products are handmade to order, lead times can occasionally be longer than anticipated, and this craftsmanship is also reflected in the price of our products. We do, however, strive to provide products that offer excellent long term value, backed by a 25 year guarantee and designed for a long service life. Thank you again for your feedback.
Top quality product and service
This was my 4th or 5th delivery of Jacksons products. Items purchased Retreat shelter and decking.
Always a quality product, good customer service and friendly delivery service being kept up to date throughout the process.
Will always use and recommend Jacksons for any timber product.
15 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your fantastic review and for choosing Jacksons time and time again. We're delighted to hear that the shelter and decking, met your expectations for quality.
The quality of the materials
15 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your five star review. We're delighted to hear you're pleased with the quality.
Excellent quality product
Excellent quality product with clear installation instructions available. Receiving many admiring comments from neighbours.
10 de agosto de 2026
Respuesta de Jacksons Fencing
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of the product and found our installation instructions clear and easy to follow. That's great your new fencing is already getting compliments from neighbours!
Respuesta de Jacksons Fencing
Thank you for your five star review. We're delighted to hear that you were pleased with the service and the quality of the product.
good advise on the phone
5 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your five-star review!
Good product (35mm acoustic fence)
Good product (35mm acoustic fence) , good communication by phone and email
5 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your 5 star review! We're delighted to hear you're pleased with the acoustic fence and that you found our communication helpful throughout the process.
Jackson’s sorted this problem
We had a problem with a section of our fencing, it was replaced without a problem under the guarantee
4 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your 5 star review! We're so pleased to hear that everything was smooth.
Delivered on time to a bespoke size
11 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your 5 star review! We're delighted to hear that you were pleased with the order and delivery.
Exceptional Service
Sometimes something has to go wrong for a company to show its’ customer service DNA. I received a short shipment which was rectified the next morning at 09:00 by courier. I then received a follow-up to make sure everything was ok.
Exceptional service supporting exceptional products.
3 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your fantastic 5-star review! We're delighted to hear that, although there was an issue with a short shipment, our team was able to resolve it quickly and get everything sorted for you. Thank you for your kind words about both our products and our team.
Excellent gates and delivered on the…
Excellent gates and delivered on the day specified.
10 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your 5 star review! We're delighted to hear that you're pleased with your gates and the delivery went smoothly.
Excellent service.
The service from the beginning to the end was extremely good. My initial telephone call to Wendy was very helpful & useful. I was kept informed throughout from the ordering to the delivery process. I would certainly use your services again.
Helen
5 de agosto de 2026
Respuesta de Jacksons Fencing
Thank you for your wonderful 5 star review! We’ll be sure to pass your kind words on to Wendy. We're delighted that you were kept informed throughout the process and look forward to helping you again in the future.
Very helpful and product was excellent…
Very helpful and product was excellent quality
9 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your five star review! We're delighted you were happy with the quality of the product.
It was okay but the product let you…
It was okay but the product let you down. Found that there was quite a lot of poorly put together pieces, lots of imperfections which made us have to do extra to make things work. Quality poor, delivery okay, product overall it remains to be seen.
2 de junio de 2026
Very good quality product and delivered…
Very good quality product and delivered to the right place as requested on time
8 de junio de 2026
Respuesta de Jacksons Fencing
Thank you for your five star review! We're delighted to hear you're pleased with the quality of the product and that your delivery arrived on time and exactly where requested. We really appreciate your feedback and thank you for choosing Jacksons.
Easy ordering with speaking to a very…
Easy ordering with speaking to a very helpful person at Jacksons .
This is the third time that I have purchased fencing from Jacksons due to its quality and its twenty five year guarantee ,
You just cant go wrong .
19 de mayo de 2026
Respuesta de Jacksons Fencing
Thank you for your five star review! We're delighted to hear that you found the ordering process easy and our team helpful. It's great to know that you chose us for the third time because of our quality and 25 year guarantee. Thank you for your continued support.
Pleasant and knowledgable sales staff.
Pleasant and knowledgable sales staff.
Delivery on time and delivery driver most helpful.
21 de mayo de 2026
Respuesta de Jacksons Fencing
Thank you for your kind review. We're delighted to hear that you found our sales team pleasant and knowledgeable, and that your delivery arrived on time with a helpful driver. We always strive for a 5 star experience, so if there's anything we could have done better, we'd love to hear your feedback. Your comments help us continue to improve and provide the best possible service.
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