Jane Packer Opiniones 

433
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The delivery was a mess. You gave an option for a Sunday delivery and then didn’t deliver until the Tuesday. The flowers were dumped at the front door (since no one was home like they would have been... Ver más

Valorada con 5 estrellas sobre 5

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... Ver más

Valorada con 4 estrellas sobre 5

Apparently very nice flowers. They arrived very dry but recovered after 24 hours with tlc. I had ordered the flowers as a gift, but it was I who received all the delivery messages, not the recipient... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Floristería

Información proporcionada por diversas fuentes externas

Luxury Flowers Delivered Across The UK


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

433 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(433)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Flowers so stunning

Flowers so stunning, wife delighted, husband relieved. Once again Jane Packer flowers ride to the rescue. Thanks Jane - who ever you are!

14 de febrero de 2022
Valorada con 2 estrellas sobre 5

Not sure what I was expecting…

Not sure what I was expecting considering the price, but was very disappointed when the flowers arrived, box was damaged and the flowers seemed withered. I wouldn’t order again as they are far too expensive and not worth the price.

27 de enero de 2022
Valorada con 5 estrellas sobre 5

First order

Whilst your courier delayed the original delivery, your response and rectification were first class! The flowers were beautiful and the recipient loved them. Thank you.

27 de enero de 2022
Valorada con 5 estrellas sobre 5

I have used Jane Packer for a few years…

I have used Jane Packer for a few years now. Beautiful flowers. Pricey but well worth it. They arrive in excellent condition, full bloom and vibrant. This is brilliant if you want them to arrive on the day of the special occasion and have the desired effect, no waiting for the flowers to perk up. Requested morning delivery and they arrived on time. Ordering via phone or online is smooth and easy. So far, great experience!

17 de noviembre de 2021
Valorada con 1 estrellas sobre 5

The delivery of the flowers was a day…

The delivery of the flowers was a day late than i requested , therefore missing the birthday ,
Also they did not look like Jane Packer flowers , looked like M&S , but three times the price .
Will not be using them again .

15 de noviembre de 2021
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Respuesta de Jane Packer

Hi Beverley,
We're very sorry that your flower order didn't arrive on the recipients birthday, unfortunately they were ordered after the cut off time for next day delivery. Our Email confirmation of your order should have clearly stated this. We're also very disappointed that you were not happy with the style of the flowers sent as we have worked hard to obtain our reputation for high quality, creative bouquet designs. It hurts us that you were not 100% happy with your order and our customer service team will be in touch to discuss this further.
Apologies again,
Kind regards,
The Jane Packer team

Valorada con 4 estrellas sobre 5

The woven box and flowers were…

The woven box and flowers were fantastic.
This is the second hatbox of roses I have purchased and both times I have been really impressed with the quality of the product.
A nice addition would be to a perhaps a small note in the package to detail the name of the types of roses used in the arrangement, this would add a level to what competitors provide and give the recipient a greater connection to the gift and the product the company use.

8 de noviembre de 2021
Valorada con 5 estrellas sobre 5

Thank You Jane Packer Customer Services

Jane Packer customer services are fantastic and really responsive. I had a slight issue with the previous order which they immediately resolved and my daughter received a beautiful hatbox bouquet of white roses and chocolates. Thank You Jane Packer Customer Care Team and the delivery man.

17 de octubre de 2021
Valorada con 2 estrellas sobre 5

Packed arrived damaged and contents…

Packed arrived damaged and contents where damaged as well . Contacted Jane packer but no response as yet.since reporting this I have received a new bouquet and apology I except the courier was at fault . Jane
Packer response was excellent. This should now be 5 stars

14 de octubre de 2021
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Respuesta de Jane Packer

Thank you for providing us with feedback, we really appreciate you taking the time to do so.
We're very sorry that your flowers delivered today arrived damaged, we've checked our Emails and can see that we received your message 15 minutes ago. Someone will reply immediately.

Thanks again for taking the trouble to get in touch and sincere apologies that your delivery was damaged in transit.

The Jane Packer Team

Valorada con 1 estrellas sobre 5

Crushed and broken on delivery

I have been a regular purchaser from Jane Packer for a number of years and was so disappointed by my recent purchase.
The flowers, a birthday gift, arrived crushed and with a number of broken stems and the usual hatbox holder was damaged.
The packaging was sadly inadequate.

16 de septiembre de 2021
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Respuesta de Jane Packer

Dear James,

Many thanks for taking the time and trouble to leave us feedback, it's very much appreciated. We try very hard to provide gourgeous bouquets and the best service possible, so it's horrible for everyone concerned when things go wrong and we're very sorry that you had a poor experience with your most recent delivery.

Someone from our customer service team has emailed you, hopefully we can go some way in trying to make up for your disapointment this time.

Thanks again for taking the time to provide us with feedback,

Kind regards,

The Jane Packer Team

Valorada con 5 estrellas sobre 5

Amazing exceptional bouquet - as always!!

I requested “Florists choice” for the bouquet for my mums birthday and was delighted with the amazing Bouquet they produced. Every time I order a bouquet from Jane Packer the flowers are exceptional beautiful and loved by the people who receive them. Thank you Jane Packer!

13 de septiembre de 2021
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Respuesta de Jane Packer

Dear Deanne,
Many thanks for taking the time and trouble to leave us feedback it's very much appreciated. We're so pleased that you are happy with the flowers that you order from us and it's very motivating when our customers let us know when we get it right - your comments are very kind. We hope to be of good service to you in the future.

Thanks again for taking the time to provide us with feedback,

Kind regards,

The Jane Packer Team

Valorada con 3 estrellas sobre 5

I always order from you and get glowing…

I always order from you and get glowing comments about the flowers . I’d say this time average is about all I can say which is a shame .

8 de septiembre de 2021
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Respuesta de Jane Packer

Dear Tracey,

Many thanks for taking the time and trouble to leave us feedback it's very much appreciated. We try very hard to provide gourgeous bouquets and the best service possible, so we are very disapointed that you found your most most recent delivery only average. Our Customer service team will email you to discuss this.

Thanks again for taking the time to provide us with feedback,

Kind regards,

The Jane Packer Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service - beautiful flowers delivered exactly on time!

14 de agosto de 2021
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Respuesta de Jane Packer

Dear Ms Mackinnon,

Many thanks for taking the time and trouble to leave us feedback, it's very much appreciated. We try very hard to provide gourgeous bouquets and the best service possible, so it's great when our customers let us know when we hit the mark. We hope you will visit us again in the future.

Thanks again for taking the time to provide us with feedback,

Kind regards,

The Jane Packer Team

Valorada con 5 estrellas sobre 5

Amazing place

Amazing place, talented people and Akira is just fabulous!
Loved my course!

10 de agosto de 2021
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Respuesta de Jane Packer

Dear Raquel,
Many thanks for taking the time and trouble to leave us feedback concerning your course at our school back in early August, it's very much appreciated. We're so pleased that you enjoyed your time with us and, It's very motivating when our students let us know when we get it right - your comments are very kind. We hope to be of good service to you in the future.

Thanks again for taking the time to provide us with feedback,

Kind regards,

The Jane Packer Team

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