Jane Packer Opiniones 

433
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The delivery was a mess. You gave an option for a Sunday delivery and then didn’t deliver until the Tuesday. The flowers were dumped at the front door (since no one was home like they would have been... Ver más

Valorada con 5 estrellas sobre 5

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... Ver más

Valorada con 4 estrellas sobre 5

Apparently very nice flowers. They arrived very dry but recovered after 24 hours with tlc. I had ordered the flowers as a gift, but it was I who received all the delivery messages, not the recipient... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Floristería

Información proporcionada por diversas fuentes externas

Luxury Flowers Delivered Across The UK


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

433 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(433)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Jane Packer floral treats

Jane Packer flowers are so totally reliable- the quality always consistantly delights. A creative floral treat that is guaranteed to make the recipient feel very special.

13 de diciembre de 2023
Valorada con 3 estrellas sobre 5

Firm name - incorrect spelling

I disliked the fact that when the note was handwritten, whoever did it spelled the name of my firm incorrectly and then tried to fix it which looked bad when it arrived to the recipient.

29 de noviembre de 2023
Logotipo de Jane Packer

Respuesta de Jane Packer

Dear Anne-Marie,
Thank you for taking the time and trouble to provide us with feed back.
We're truly sorry for this incident, it should not have happened. Please accept our sincere apologies. We set ourselves very high standards of customer service and we fell short this time. We will put steps in place so that this doesn't occur in the future.

Thanks again for taking the time to let us know.

Kind regards,

The Jane Packer Team.

Valorada con 5 estrellas sobre 5

Consistently great from…

Have been buying my Xmas wreaths from Jane Packer for the last 7 years and they are second to none.

Beautiful, elegant and with a twist . Customer service has always been wonderful. They are there to make their clients happy !

We do miss their London store and want some more variety on the fresh wreaths .

6 de diciembre de 2023
Logotipo de Jane Packer

Respuesta de Jane Packer

Dear Papa,
Thanks for taking the time and trouble to leave us feedback, it's much appreciated.
It makes us very happy that you have enjoyed buying Christmas wreaths from us for 7 Years! Thank you very much for your loyalty.
We have taken on-board your comments regarding more variety on our fresh wreaths and will certainly implement this for next year.
Thanks again for your kind comments, we wish you a very happy Christmas and New Year.
Kind regards, The Jane Packer Team

Valorada con 1 estrellas sobre 5

I haven’t received the parcel

20 de noviembre de 2023
Logotipo de Jane Packer

Respuesta de Jane Packer

Hi Amanda,
Thanks for taking the trouble to leave us feedback.
We've looked at your order that was placed online and the requested delivery date is tomorrow, 5th December. You should receive this before Midday. Please do not hesitate to contact us if you have any queries concerning this.

Best wishes,

The Jane Packer Team

Valorada con 5 estrellas sobre 5

Simply stunning!

Truly special arrangement of fresh, colorful blooms in their unique basket. Quite elegant. I ordered from the US for delivery in London and all went smoothly. I wish they would provide a confirmation of delivery. I wrote them an email and they did respond promptly. I will order from them again.

1 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Hat Box

Hat box of flowers loved by recipient. Ordering and delivery brilliant plus follow up for gift message so appreciated! Would definitely recommend and use again.

13 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Great service - highly recommend

Great service, quality of flowers and timely delivery. The person I gifted for was over the moon with their flowers. Great company, product and I’d highly recommend if you’re looking to provide stand out flowers for someone special!

1 de septiembre de 2023
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