Just Landlords Opiniones 

1169
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I find the site particularly difficult to navigate and ALWAYS end up having to speak to an advisor. If you are renewing a policy you can no longer pay over the phone so I go to "renew" but it never w... Ver más

Valorada con 5 estrellas sobre 5

Craig was extremely helpful as I was slightly panicked because my renewal was late due to a misunderstanding on my part. He guided me carefully through the process during our phone call and made every... Ver más

Valorada con 1 estrellas sobre 5

Q: How do you rate an insurance company once you get past the quote? A: By having to make a claim. I'm giving 1 star review because 10 weeks later, despite being appointed a loss adjuster (app... Ver más

Valorada con 5 estrellas sobre 5

Just had a very positive experience on my Just Landlords renewal. Having been with them for a decade, I'd seen my landlord insurance go up £100 in the last 2 years (with no claims). So gave JL a call... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros para propietarios inmobiliarios
  2. Compañía de seguros

Sobre Just Landlords

Escrito por la empresa

Just Landlords

Escrito por la empresa

Just Landlords is a specialist insurance provider for residential homes that are tenanted, unoccupied, or used as holiday homes or second homes. We also provide rent guarantee insurance for landlords.
We have been providing property insurance since 1998, and in 2019 we became part of the Arthur J Gallagher & Co. Group of companies. These days, landlords can choose from many different landlord insurance providers, each promising to get them the best deal. However, at Just Landlords, we believe that saving money on your landlord insurance is only beneficial if you also have a policy that fully protects you and your business. We provide landlord insurance that is competitively priced and provides cover that most other providers simply do not want to offer. Don't just take our word for it, have a read of the extensive cover we provide and compare it with your existing policy. We feel confident that you will be surprised to see how much more cover our policy offers and that we really do provide real peace of mind. Regardless of the size of your property portfolio, location or property type, we provide a landlord insurance policy that will suit you.

Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 25% de las opiniones negativas

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4,2

Todas las opiniones

(1169)

17 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very simple process and good…

Very simple process and good communication. Thank you for clarity and peace of mind

1 de abril de 2025
Opinión espontánea
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Respuesta de Just Landlords

Great to hear such great feedback from you, Insurance should be simple and easy which is why we are here for all our customers at any time they need us.

Valorada con 5 estrellas sobre 5

Excellent Company

We have used Just Landlords for many years and wouldn’t think of using any other insurer. Their prices are competitive and the customer service excellent. Craig has promptly and satisfactorily sorted out my recent request- it was much appreciated- thank you.

15 de abril de 2025
Opinión espontánea
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Respuesta de Just Landlords

Thank for those kind words! We here at Just landlords wouldn't want such a wonderful customer as yourself to leave us either. Hope to help for you many more years to come with your insurance needs.

Valorada con 5 estrellas sobre 5

Livechat service was great

Livechat service was great. Craigy Drakefordon was online with me and sorted out my issue quickly and pleasantly. I did shop around last year and their pricing is very competitive.

9 de abril de 2025
Opinión espontánea
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Respuesta de Just Landlords

Another great story from a lovely customer of Just Landlords. Many thanks for the feedback and greatly appreciated as always

Valorada con 5 estrellas sobre 5

Your representative 'Craigy' who…

Your representative 'Craigy' who answers the online chat is a credit to your company!. He's very helpful, engaging and best of all actually useful - which is seemingly lost in todays world

31 de marzo de 2025
Opinión espontánea
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Respuesta de Just Landlords

Thank you for the feedback on our star team member "Craigy" lol glad he can help yet another fab customer like yourself!

Valorada con 5 estrellas sobre 5

Quick responses

I sent an email late last night and this morning had a personal response, with an answer by 9am. It shouldn't be, but it's so unusual for customer service to be personal and swift. Have used this company for many years now and this kind of service is one of the reasons.

27 de marzo de 2025
Opinión espontánea
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Respuesta de Just Landlords

Thank you so much for the comment, really lifted our hearts to hear such a great customer journey!

Valorada con 5 estrellas sobre 5

Great cover for the price and no hassle

We rented out our property for 10 years and were covered by Just Landlords throughout. The policy they provided was very reasonably priced and gave us great peace of mind. Renewal was quick and easy. Although we (fortunately) had no reason to make a claim, based on our experience, I wouldn’t hesitate to recommend them.

3 de marzo de 2025
Opinión espontánea
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Respuesta de Just Landlords

Thank you for the feedback! Great to hear another customer have a fab experience!

Valorada con 1 estrellas sobre 5

They just won’t quote me

They just won’t quote me. No reason given. Detached house; 1 flat (me) plus 4 bedsits, separate entrance. All residents min 6 months, all employed, all references. Been renting out for 25+ years.

12 de febrero de 2025
Opinión espontánea
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Respuesta de Just Landlords

Sorry to hear about your journey, we would love to hear from your about how we could do better with our quotations. Pleased look to send an email or if we could call you directly I'd be happy to see what we can do?

Valorada con 5 estrellas sobre 5

New Policy to limited company

Lucy was incredibly helpful in changing details on my policy and creating a new quote. She made the whole process so easy and straightforward. Very professional, polite, and helpful service. Thank you.

12 de febrero de 2025
Opinión espontánea
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Respuesta de Just Landlords

Another great piece of feedback about our star Lucy, I've passed on the comment and she has a smile from ear to ear. Thank you so much!

Valorada con 5 estrellas sobre 5

Lucy

Lucy, was helpful, friendly and patient.

5 de febrero de 2025
Opinión espontánea
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Respuesta de Just Landlords

Lucy and our whole team is committed to giving a 5 star service and so happy you had one as well!

Valorada con 5 estrellas sobre 5

Brilliant LiveChat support

Lucy Archer on the Live Chat was extremely helpful when I was having some issues making payment online.

She talked me through the online form in a very friendly and supportive way to check I had completed everything necessary, and then found an alternative solution when the problem persisted.

Brilliant customer service - thank you Lucy!

22 de enero de 2025
Opinión espontánea
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Respuesta de Just Landlords

Another great piece of feedback about our star Lucy, I've passed on the comment and she has a smile from ear to ear. Thank you so much!

Valorada con 5 estrellas sobre 5

I was able to resolve a complex issue…

I was able to resolve a complex issue in a pleasant and meaningful manner

16 de enero de 2025
Opinión espontánea
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Respuesta de Just Landlords

Our customers comes first with any and every phone call or live chat we take. Any problems we aim to resolve and with a smile on our faces. Thanks for the feedback!

Valorada con 5 estrellas sobre 5

I can't thank Just Landlords enough for…

I can't thank Just Landlords enough for the cover and support that their policy provided recently when we had to issue court proceedings to get a reluctant tenant out of our rental property (that we have been trying to sell). Without the guidance and support of the appointed solicitor, the whole process would have been very costly and stressful.

6 de noviembre de 2024
Opinión espontánea
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Respuesta de Just Landlords

Our customers comes first with any and every phone call or live chat we take. Any problems we aim to resolve and with a smile on our faces. Thanks for the feedback!

Valorada con 5 estrellas sobre 5

Ned was understanding of my query

Ned was understanding of my query, and was very helpful.

15 de noviembre de 2024
Opinión espontánea
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Respuesta de Just Landlords

Ned and our whole team is committed to giving a 5 star service and so happy you had one as well!

Valorada con 5 estrellas sobre 5

Great service and superb value

I have been very impressed with Just Landlords, their service is incredible and they have very good pricing. If you are a landlord then I cannot recommend them highly enough!

15 de noviembre de 2024
Opinión espontánea
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Respuesta de Just Landlords

Fab feedback from a fab customer, thank so much for taking your time to let us know how we're doing

Valorada con 5 estrellas sobre 5

Craig has been really helpful in making…

Craig has been really helpful in making some amendments to my policies.
Been using them for a few years.
Competitive price and no hassle

12 de noviembre de 2024
Opinión espontánea
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Respuesta de Just Landlords

Many thanks for the feedback and glad we helped you on your insurance needs

Valorada con 2 estrellas sobre 5

Poor WEB site

Trying to get Rent insurance, WEB site really poor and hard to follow, no confirmation of payment, no idea whether it has been accepted or not

11 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I thought I had renewed my contract…

I thought I had renewed my contract with Just Landlords. On checking I found out that I had not received an invite, and hence I had not renewed. Craig helped me immediately by checking all was OK, and after some management checks renewal was raised and I was fully insured.

Craig was very helpful, it was great to speak to a real person, and someone who gave great customer service.

I will keep renewing with Just Landlords again in a few months time

many thanks

14 de octubre de 2024
Opinión espontánea
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Respuesta de Just Landlords

Great story and happy Craig helped, thank you so much for being a customer here at Just Landlords

Valorada con 4 estrellas sobre 5

All issues resolved

Received a call from Craig at Just Landlords - he clarified the reason as to why I had received 2 quotes from Just Landlords - within 2 minutes of each other. He also agreed to investigate the reasons why I had been passed pillar to post. Thank you Craig and I hope you manage to tweak things to set right. What Craig did is called 'customer service'.....

4 de octubre de 2024
Opinión espontánea

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