Vasek Opiniones 

As a Broker I needed to make an adjustment to a client's policy & had the pleasure of speaking to Danielle. She was polite & professional & dealt with the matter so efficiently that I'd received the amended documents by email within 5 minutes of my call. She's certainly an asset to your company.

The broker I work for regularly deals with Vasek for Home, Property etc... there was a particular risk where a customer carries out her dog grooming business in an outbuilding at home, which Vasek have held for the past couple of years... Although the renewal price had come down slightly from last year, my client obtained an alternative quotation elsewhere at around £200 cheaper... Saj who I dealt with at Vasek was so helpful and was keen to retain the business, therefore without too much hassle at all, he liaised with underwriters and managed to reduce their premium by around £160 which secured the business with the client and ourselves... very satisfied with this outcome and encourages me to do even more business with Vasek when possible...

Riley has helped us out a lot with getting terms out to us before the 21 day mark.

My company use Vasek on a professional basis regularly. I had mistakenly put the wrong start date for an insurance policy which I didn't notice until I received the policy documents. I rang and explained the situation and the lovely lady I spoke to amended the start date and had emailed the amended policy document to me all within 10 minutes. I am so sorry I didn't write down her name, but I called her a superstar for her help, so if she reads this and recognises it was her - thank you again (and tell your boss it was you!)

Excellent help from Vasek dealing with stressful issues in a sensitive way on the phone. Lucy very quickly identified what needed to be done and went beyond what I expected, taking on some communications and ensuring the cover continued without a gap. Just what I hoped for - many thanks!

I deal with Vasek on a professional basis and find them extremely professional and easy to deal with. Their products are excellent and deliver in terms of cover and ease of access, which is vital in today's busy marketplace.

Andrea in the onboarding team was very friendly and extremely helpful in getting my issue resolved, giving my colleagues and I access to use Vasek products moving forward.

Charlotte Marriot was outstanding. Amazingly effective, both professional and warm. Have no hesitation in endorsing this company and charlotte in particular

A complicated query, which was dealt with professionally and quickly by Dylan Westley. Really grateful for your help and the quick turnaround.

1st time ever claimed. So great to have process explained clearly, step by step and the whole thing didn't take too long to complete.

I was kept up to date on a regular basis with very helpful information and settlement was quick and fair.

Vasek made making a claim for flooding at a tenant's property straightforward, they were quick to respond at every step of the process from initial contact through to receiving payment.

Polite, efficient, quick at dealing with claim.

I have encountered Vasek as underwriter only a few years ago, when they were recommended to me by our distinguished and ultra-competent brokers - Macbeth. The premium levels and contractual terms seemed to me very factually and theoretically reasonable, as well as representing good value. I've needed to submit only one claim, fortunately not heavyweight - relating to significant but not extreme storm damage. The claim was swiftly, communicatively and efficiently managed by Vasek in conjunction with our brokers, and with my input. The 'claim-value' was approved without any unwelcome rejection nor undue investigation, and the indemnification / settlement was finalised in short order and without undue delay nor hindrance. I'm most grateful - and professionally impressed - by my commercial relationship with Vasek.

Slow, evasive, unhelpful and refused to help and pay based on a technicality

left us with a water damaged house for 9 weeks, called them every day for a response and plea to help, and ultimately £0 payout.

Terribly stressful experience which in the end cost me £9k out of my own pocket for the repairs. What is the point of insurance if they don't help you when disaster happens? Wriggled out of paying based on the no of hours the heating was on, due to it being fed by an oil tank. Beyond awful

Please avoid at all costs, zero customer service and client care, they added to a stressful situation, they didn't help at all. Had an enormous impact on my mental health after a difficult bereavement.

I just wanted to thank Charlotte Marriott who today gave me some outstanding customer support. I had 12 properties scattered across multiple policies and she has brought them all in under one umbrella policy, meaning that I only now need to worry about the renewal of all these houses once a year. Add to that the discount I received for doing so. A big thank you!

Loss adjuster very efficient, always available to discuss the claim and communicated well with all those involved making the whole process less stressful.
Vasek settled the claim very quickly and without dispute.

Smooth, friendly claim service all the way.