Kelvin Power Tools Opiniones 

83
TrustScore: 2.5 sobre 5

2,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Paid £165.00 on 18th June for Paslode nails ! Now the 27th July ! Nothing!! Tried contacting this company? Lost count how many times !! No response whatsoever? Their web site is always under maintenan... Ver más

Valorada con 1 estrellas sobre 5

Ordered a nail gun that wasn't suitable, no bump setting. Emailed to return no response. Opened a case on paypal, returned it to them. They didn't accept delivery so I lost my money. No communication... Ver más

Valorada con 1 estrellas sobre 5

I used them a good few times before and never had a problem so didnt have to deal with the customer service, but this time they sent out the wrong parts, all their fault, but they dont seem to want to... Ver más

Valorada con 5 estrellas sobre 5

I bought a metabo mitre saw from these guys on a Friday at around 3pm. Woke up Saturday morning with a text from dpd stating parcel will be there before 10am. What an incredible company great price an... Ver más

Información sobre la empresa

  1. Tienda de herramientas

Escrito por la empresa

Specialist supplier of professional power tools for the UK with 48 years in business.


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

83 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 41% de las opiniones negativas

Suele responder en menos de 1 semana

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2,4

Todas las opiniones

(83)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic, friendly service from the start, and best prices.

After much research I bought my Honda EU10i inverter generator from Kelvinpowertools.com as they were by far the cheapest.

I forgot to buy a dust cover for it, so I contacted their customer service team. Greig phoned me almost immediately and ensured that the cover would be dispatched without any postage costs.

I would thoroughly recommend Kelvinpowertools.com for any of your Honda machinery needs. I intend to use them again, when I buy my next Honda generator.

5 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect!

Happy to have found this company. The only one who had these very popular UK made dehumidifiers in stock, so I bought 2!
Super speedy next day delivery via DPD
All communications above par.
Will definitely be using them again.

21 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb internet shopping experience.

Superb internet shopping experience.
Ordered a Festool cordless tracksaw. From one end of the country to the other and arrived when they said it would and in pristine condition. (Won’t be for long 🤣)
Thanks guys, great job ❤️

25 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

All Good for me.

I had a positive experience shopping here for the first time. Goods were delivered on time and they used DPD for their free shipping who are excellent in my area.
Price for the ordered saw blades were the best I could find. Will be returning again for my DIY needs.
Thanks Kelvin Team.

28 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class, exceptional service

First class, exceptional service by Kelvin Power Tools. Ordered a Senco drywall screwdriver from them which was delivered very next day. Very helpful and professional on telephone making sure I ordered what I needed. Thanks to Richie and Graham especially. Outstanding customer service

22 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended company

First time buying from this company, a excellent all round experience, Great product at a great price, very fast delivery using a quality delivery service, I will buy again from this highly recommended company

16 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I am very satisfied with this company,reliable and professional service. Every time I buy something from them is quick and easy service,I will recommend this company to other traders,great stuff

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kelvin Power Tools worked very hard on…

Kelvin Power Tools worked very hard on my behalf when the courier company were falling very short of the expectations required
A special mention to the lady (Shirley) who dealt with the situation very well, an absolute star
And the price of the product was also very good

22 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bosch 18v chop saw

bought a bosch 18v chopsaw i have to say kelvin power tools are amazing keeping you informaed of the delivery form the time you purchse the item i have used kelvin power tools many times and will continue to use them excellent company and service .

18 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best prices on the…

The best prices on the market(sometimes)😁. Fast delivery. I received the order in 2 days after placing it. I will definitely use them every time I need them. I recommend them.💪

9 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Value, Great service 11/10

I found Kelvins by chance online and saved almost 50% of the price of a Tungsten Mitre saw blade Vs Screwfix. The service was excellent communicated all the way through the process until it was delivered 11/10 will def use again highly recommend.

10 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Would not recommend

Very Disappointed with the service received. I ordered an item after receiving an in stock email only to be told at a later date that infact the item was on back order. After a wait of several days I was called to say the drill was discontinued and a refund given. Shortly after the refund was made I received another email informing me the drill was back now back in stock. Although this time the drill was listed at over £200 more expensive.

18 de marzo de 2024
Opinión espontánea
Logotipo de Kelvin Power Tools

Respuesta de Kelvin Power Tools

Hi Nathan. Thank you for your review. What you were told is correct, the EY78A1 is obsolete and we/Panasonic don't have any stock left. Unfortunately there was a stock discrepancy which showed that we had one EY78A1 in stock when we didn't. This is the one that you ordered. You placed your order at 6pm on Thursday 14th March when we were closed. Richie called you on the Friday morning to let you know that there was a stock discrepancy and we didn’t have the tool in stock, but it was on back order with Panasonic, so he would chase it up with them and get back to you with an estimated date of when it would be back in stock. Panasonic replied to Richie on the Monday afternoon and told him that the EY78A1 is now obsolete and they have no stock left, so our back order would be cancelled. Richie called you on the Tuesday morning to let you know this and that he would process your refund. Unfortunately the same stock discrepancy happened after your refund was processed, where our system put one EY78A1 back in to stock instead of writing the stock off. It also updated our selling price according to Panasonic's latest cost price. So thank you for bringing this to our attention. We have now removed the EY78A1 from our website to avoid any further problems. Our apologies for any disappointment/confusion.

Valorada con 5 estrellas sobre 5

Competitive Price and Great Service

I would normally make a major purchase (in this case a Honda generator) from a national chain store (Screwfix, Toolstation Machine Mart etc). However, Kelvin Power Tools were marketing the Honda EU22i at a very competitive price. From point of order to the quick delivery was excellent. Kelvin Power Tools had also registered the generator guarantee on my behalf and even supplied the necessary engine oil with the purchase. Well done Kelvin Power Tools, I will have no hesitation in ordering from you in the future.

9 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really good delivery fast but no email support

Really good delivery fast , if you try to email them and get no response check the spam folder! Seems Gmail flags their emails as spam

4 de enero de 2024
Opinión espontánea
Logotipo de Kelvin Power Tools

Respuesta de Kelvin Power Tools

Hi Daniel. Greig replied to your email on the 27th December at 8.57am. He didn't receive a reply from you, so he sent you another follow-up email on the 29th December at 6.55pm. Again, he didn't receive a reply from you. Please check your junk email folder to see if the emails are there. If not, please call us on 0141 883 4794 and ask to speak to Greig.

Valorada con 5 estrellas sobre 5

Good customer service

Bought a Bosch charger and battery kit, which arrived promptly by DPD. The charger had a faulty fan. Customer service quickly sent me a postage paid return label, and arranged a replacment charger which arrived in good time. Good customer service when needed.

29 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommended.

This company are keen to keep me as a customer!
1. Ordered 2 Hikoki fan cooled battery chargers. As they originally come with the tool one tends not to want to pay a lot for replacements when the tool will last for decades.
2. These were over 1/3 cheaper than others
3. Postage was minimal at £3.20. Appreciate that.
4. They do have some poor reviews in which they explain any misconceptions, attempting to rectify.
5. My experience is that this company strives to do well and want to maintain a good reputation.

19th December 2023
1. One of the chargers had an erratic performance. Informed company that I would give it time as it may be a temporary hiccup. It died
2. Phoned company who arranged replacement.
3. It arrived next day!
4. Exceptional service when some companies just fail to understand that customers need reassurance.
I shall be buying from this company again.

10 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

The worst online service!

The worst online service!
When placing an order, I indicate the delivery address where I currently work, so as not to worry about how to deliver the tools to work, and in response I received that I had to go to the bank and receive an authorisation code so that my order could be processed. This is incredible stupidly.

12 de septiembre de 2023
Opinión espontánea
Logotipo de Kelvin Power Tools

Respuesta de Kelvin Power Tools

Hi Mikhail. We asked for the authorisation code from your bank for security reasons. Unfortunately, due to the high value of our products, we're a target for fraudulent orders. As your order was over £1000 and the billing and delivery addresses were different, it flagged up on our system that we needed an authorisation code from your bank in order to process your order. The authorisation code provides us with protection if an order turns out to be fraudulent. Once we've received the authorisation code from you, any future orders placed won't require an authorisation code.

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