KES Lighting & Home Opiniones 

I purchased a Burford 3 light outdoor lamp post which comes in kit form and requires assembly. It arrived on time but had no assembly instructions and despite 2 phone calls and 4 emails to customer services all I got back repeatedly were installation instructions for a completely different product.
To say they are incompetent is an overstatement of their abilities!

Item received as described, installed with no issues. Happy with service, able to talk to someone when needed.

Great product & great service re delivery. Unfortunately one item was damaged….. the service then went from great to fantastic. One email with relevant pictures & no drama , no questions just an Immediate response & the replacement was on my doorstep within 24hrs . This is how all companies used to operate unfortunately that is not now the case, however these guys absolutely know what customer service is all about. I wish them continued success & will use them for my future projects. Thanks again.

I ordered outdoor lights from KES in an 'antique brass' finish. The lights arrived and were a very golden modern brass finish and really tacky quality. I emailed KES with info re the quality and colour and to ask to return them and was sent an address to return them to at my own cost. I emailed 3 more times re the return costs saying that I felt given the colour discrepancy I didn't feel like I should cover the return costs (would have kept them if antique brass and nice quality!) and no response. Finally, after2 weeks, I have arranged my own return at my own cost so I don't fall foul of their strict returns policy.

From my experience - poor quality lights, not as described and disappointing customer service.

if i could give anne 10 stars i would she was absolutely amazing and went above and beyone any expectations i could have had, she was soo helpful even better than chat gpt
amazing services

Fantastic experience with Kes lighting. Purchased a beautiful ceiling light at a great price and the quality is fab. Delivery was timely and customer service was second to none as I had mistakenly ordered the wrong colour on line and with one phone call and it was sorted.I will definitley use Kes again.

Ordered a £550 light which stated it woukd take 2 to 3 days to arrive. Took 3 weeks. When it arrived it was damaged. Emailed immediately to advise as our electrician needed to fit it within the following 2 weeks. I have now chased this up via phone and email approx 8 times and have had zero response to resolve this matter. Please can someone with the ability to actually resolve this matter call me?

Avoid buying from this company. Our order arrived damaged and glass broken and we abided by their ‘policies’ and told them straight away. Despite this we have spent months going back and forth with them only offering £20 back on an expensive light. Absolute headache and nightmare to deal with.

My concern with this retailer is not that a delivery issue occurred, because those things can happen with any business. The problem was the way the matter was handled afterwards.

My dispute was dismissed almost immediately despite there appearing to be no convincing proof of delivery, and the retailer continued to resist the claim throughout the process.

What I found deeply concerning was the apparent unwillingness to properly investigate the issue until external escalation became involved. The matter was ultimately resolved through the credit card provider’s process rather than by the retailer itself.

If you buy from this retailer, I would strongly recommend keeping detailed records of orders, delivery communications and any dispute correspondence, because my experience was that the matter was initially rejected rather than properly assessed.

The overall experience has left me unwilling to use the retailer again.

Had a fantastic experience with this company, will definitely purchase from KES again. Highly recommend this company

I dont ever do reviews but I was so impressed order 2 chandelier type lights and im so impressed im ordering more! Fantastic quality and price and speedy delivery

My light fixture arrived missing parts. I didn’t open the box immediately due to having to wait for the electrician/ minor works in the room.

When I contacted the company, instead of fixing their mistake, they expected me to pay and invoiced a bill for £296.95 for the missing part. The original fitting was only £134 (??)

Shipping an incomplete product is bad enough—but charging the customer to correct it is outrageous. This shows a complete lack of quality control and respect for customers.

Do not use.

Delivery is SLOW!!!! Returned the light almost 4 weeks ago, still haven’t received a refund for £300 and they’re ignoring my emails. Don’t buy from here.

DO NOT BUY FROM HERE.

Refused to do anything about 2 very expensive lights which were clearly falsely advertised, the light was fully diffused in the picture and in actuality they were nothing like that. Blamed all sorts of things like bulbs, angle of the picture, intended as illustration etc. to do the mental gymnastics of absolving themselves of any responsibility. This took 3 months, with a reply once a week.

Wow. Got my order as expected bought May items from this store always delivers no hassle great range of items available to suit one’s needs

We ordered two lights on arrival one was faulty it didn’t fit together properly I notified them immediately and re engaged to ask for an update as the electricians are booked
These are very expensive lights and I’ve sent photos of the problem but just no customer support
I wish I hadn’t chosen the company
And to make it worse they are emailing me offers when they can’t get a first order right

Ordered a ceiling light from them, first delivery got lost (not their fault) by the courier, DHL. KES sorted it out and shipped me a replacement. Lots of comments on here about their poor customer service but I actually found them really helpful both over email and the phone. Can't fault the company and it was a good product at a good price so credit where it's due.

Wouldn’t waste your time ordering from this company. I bought a light which did not suit our home so I followed their rather complicated returns policy (quite obviously set up to make people fail or not bother returning). They confirmed I had met all of their stringent return rules (one being don’t use brown tape on the box or 10% of the light amount will be deducted from your refund - how bonkers!!!!). It’s now been 17 days since the parcel was successfully returned to them and I am without a refund!!!! Avoid

Great product and customer service. I needed an external light at short notice so that my electrician could fit it as part of some work he was doing. I ordered the light on the Sunday and on the Monday I phoned the company to ask if they could prioritise my order. I thought it was worth trying but did hold much hope. But to my surprise it arrived this morning (Tuesday). I'm really pleased the light, great quality, and thanks for swift delivery!

I purchased a large lantern which arrived damaged due to insufficient packaging. It took 20 phone calls (yes 20!) over a period of weeks to get the item picked up to be returned. It was the worst online buying experience I have had in 25 years and not one of the 6 members of staff I spoke to offered any sort of apology, instead I was ignored, lied to and fobbed off. After the item had been delivered back to KES (I had to wait in for three working days for the courier to collect), I heard nothing for a whole week so I had to call again to get them to issue the refund.