Purchased an Endon Gen Rind LED Pendant French Gold Wire Suspended light for our dining room and are are very pleased purchase The price was excellent, it was easy to order online and we received i... Ver más
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Consulta las opiniones de los clientes
I always end up back at Kes Lighting. I’ve found products the same elsewhere for cheaper but ended up waiting a very long time for them (and Kes will price match anyway). Always good quality and stand... Ver más
Chandeliers are great and look amazing but noticed that I was short by a few of the glass rods, I emailed customer service and they are charging me £50 for a pack or 2 glass rods which is extremely un... Ver más
I have brought lights from KES before and again the experience was wholly positive. Pricing is fair and the delivery is excellent. They always pack things really well so they are not damaged in transi... Ver más
Información sobre la empresa
- Tienda de iluminación
- también en la categoría
- Mayorista de artículos de iluminación
- Tienda de artículos para el hogar
- Tienda de decoración e interiorismo
- Tienda de muebles
- Tienda para la reforma del hogar
Sobre KES Lighting & Home
Escrito por la empresa
KES are one of the largest independent retailers of luxury lighting for the home.
A family-owned business, established over 37 years ago, we have unrivalled expertise when it comes to helping you find the perfect lighting for your speace.
Featuring in the likes of Country Living Magazine, The Evening Standard, Channel 4 & BBC Good Homes, we have a vast selection of beautiful pieces. You can even come and see lots of it at our beautiful showroom in Warwickshire!
Maybe you'd like to speak to one of our experts? Give us a call on 02476 317022, we'd love to hear from you!
Información de contacto
191 Newtown Road, CV12 8QG, Bedworth, Reino Unido
- +44 2476 317022
- sales@keslighting.co.uk
- www.keslighting.co.uk
4,4
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 37% de las opiniones negativas
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Bought two lights which arrived in…
Bought two lights which arrived in perfectly packed box. We saved it stored safely away for the electrician to mount them. When the electrician came we found out both of the lights were completely shattered. Customer service is refusing to replace them or give a refund as we notice the issue after the 7 days period that they strategically don’t clearly disclose. Now we have to buy another set of expensive lights and cover the cost of another call out to the electrician- absolutely shocking! Don’t use this company, completely unprofessional!
21 de octubre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
We are sorry you've experienced damaged items, but we need to address several inaccuracies in your review.
Our returns policy is clearly disclosed in multiple places, not "strategically hidden" as you've claimed:
- Highlighted in our Terms & Conditions, which you confirmed you'd read and accepted at checkout
- Sent to you via email with your order confirmation
- In the footer of every page across our website
The policy requires customers to inspect items within 48 hours of delivery specifically because we cannot determine whether damage occurred in transit or during storage - particularly when items are left unopened for an extended period, as in your case.
This isn't a "7 day period" - that's our B2B returns window, which is separate from the damage inspection requirement.
We understand this is frustrating, but the responsibility to check goods on arrival is standard practice across the industry and exists to protect both parties. We've packed your order properly (as you've confirmed), but we cannot accept liability for items that weren't inspected until your electrician arrived, which could have been days or weeks later.
We're not "completely unprofessional" - we're following clearly stated policies that you agreed to at purchase.
If I could give zero stars I would
If I could give zero stars I would! Awful, arrogant customer service. Total scammers. Trading standards have been contacted as have my credit card company to do a charge back. AVOID!!! See other negative reviews on this page for yourself. Also ignore their AI response, I didn’t book under a business. I do not own a business. Don’t get it delivered to your work address or they may try and pull this scam on you.
17 de octubre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Hi Natalie,
You ordered using a business delivery address and a business invoice address. You're now claiming this wasn't a business purchase, which is demonstrably untrue based on the information you provided at checkout.
Business orders are subject to a 7-day returns window, as clearly stated in our Terms & Conditions - the same T&Cs you confirmed you'd read before completing your purchase.
Calling us "scammers" and threatening chargebacks and Trading Standards because you didn't read the policies you agreed to doesn't change these facts. Your credit card company will see that you received the goods you ordered and that we've applied the terms you accepted at purchase.
We're not arrogant - we're simply holding you to the agreement you made. If you're frustrated, that's understandable, but directing that frustration at us with false accusations isn't acceptable.
Our policies are transparent, fair, and clearly communicated. We'd appreciate you removing the defamatory language from your review.
Edit - No AI here Natalie, just the the facts. You ordered the items to a business address and also used a business address as the invoice address. Or did someone else magically type in those addresses when you were filling out the details at the checkout?
No one is pulling a scam on you, you're just upset that you cannot return goods as it falls outside of the T&Cs so you're resorting to the classic tactic of shouting 'scam' - always the last refuge of someone who's pulled all of the other levers and still hasn't been able get their own way.
We've been in business for 40 years. Would that have been possible if we were 'pulling a scam?' We have absolutely zero interest in trying to defraud people of refunds - thousands of pounds a week are sent back to customers (the ones who actually act within the parameters of the T&Cs.)
As regards 'see other negative reviews' Yes - we have negative reviews, of course we do. All businesses do. We deal with hundreds of orders a week - sometimes we get things wrong, sometimes our Customer Service could sharper, sometimes suppliers or couriers let us down.
There are a myriad of things to deal with when running a retail business and unfortunately there are occasions where people could have a better experience. When that does happen we try our best to fix it.
You haven't referenced the 1,618 people that have given us a 5 star review have you though? Because it doesn't fit your libellous narrative. You not being able to get a refund for not paying attention to T&Cs and the fact that not all of our reviews our 5 stars (same as every other business in the UK) does not equate to us being a 'scam company'
Lovely choice of lighting
Lovely choice of lighting. The exterior lights I purchased were quite unique and of high quality. Smooth and swift delivery.
6 de octubre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thank you very much for your kind words, Julia!
Easy process
Product arrived on time, well packaged and good quality.
26 de septiembre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thanks Linda, much appreciated!
Stunning light
The delivery was quick and I really loved the lighting. Even my electrician said he liked this light most among all my other lights.
Really pleased.
27 de septiembre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thanks Amily, really nice to read your comments!
I placed Terrible Service: Never Ordering from KES Againa large lighting order (Sales…
I placed a large lighting order (Sales Order - 200097986) for my new restaurant and paid in full, but after more than a week there was still no delivery. When I contacted customer service, I was shocked at how unprofessional the response was — no accountability, no urgency, just passing the blame onto the delivery company.
After chasing multiple times, I was told I’d have to wait another 5 days, still with no guarantee of delivery. Due to this negligence, I had to pay extra costs to my electrician and even suffered a week’s delay in opening my restaurant — a huge setback.
The staff showed a “don’t care” attitude with absolutely no problem-solving. Honestly, this has been one of the worst customer service experiences I’ve had, and I would strongly advise others to avoid KES Lighting & Home.
26 de septiembre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
We're genuinely sorry for how badly we let you down on this order.
You're absolutely right - the delay was unacceptable, and our response fell well short of the standard you deserved.
We've failed you on this occasion, and we apologise unreservedly. Your feedback about our team's attitude has been taken seriously and will be addressed internally.
I bought a beautiful light fitting on…
I bought a beautiful light fitting on the 1st August, I lost my dad on the 9th August so delayed the electrician, he came yesterday and he said it’s going to be too long even with adjustments, I rang KES who asked me to email, I got a reply saying I’m unable to return passed 30 days! So I emailed back asking if I could swap for an alternative NO RESPONSE, so disappointed, this light fitting was £300!
15 de septiembre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
We're sorry to hear about your recent circumstances and understand why there was a delay with your electrician.
However, our 30-day returns policy applies to all customers and is clearly stated at the point of purchase. While we sympathise with your situation, we cannot make exceptions to this policy, as it would be unfair to other customers and unsustainable for our business.
Regarding the swap request - we apologise if you haven't received a response. Unfortunately, the same 30-day window applies to exchanges as well as returns, so we're unable to accommodate a swap at this stage.
We understand this isn't the outcome you were hoping for, but the policy is in place to protect both parties and ensure fairness across all orders.
Rapid delivery, light looks fab!
Rapid delivery. Good price. Good communication. No problems. Light looks great. Definitely use this company again.
9 de septiembre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thanks Cal, appreciate that!
A Masterclass in How Not to Run a…
A Masterclass in How Not to Run a Business
If you’ve ever wondered what it’s like to place an order and then enter a parallel universe where time, communication, and basic competence cease to exist, may I humbly recommend KES Lighting?
After placing my order, I embarked on a six-month odyssey of pure suspense. Would my order arrive? Would anyone know anything? Would I still be alive by the time it shipped? The answer, of course, was a resounding “no” — to all of the above.
In that time, I was serenaded by dozens of apologetic emails, each one more artfully devoid of useful information than the last. Bravo, KES Lighting — it takes true talent to apologize this often without ever solving anything.
When I dared to ask questions, the silence was deafening. Four different people, including a manager, all joined the circus act that was my order. Not one of them managed to uncover the small, insignificant detail that the product I ordered no longer existed. A tricky fact, to be sure. After all, it only took me an hour to discover it myself with a simple online search. Perhaps that skill requires a PhD in “Using Google.”
So if you’re in the market for lighting, and also want to cultivate patience, despair, and a creeping sense of absurdist comedy, KES Lighting is your one-stop shop. The lights may never arrive, but the lessons in futility are positively illuminating.
11 de septiembre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
We completely understand your frustration, and we're genuinely sorry for the experience you've had with this order.
To be clear about what happened: you ordered made-to-order items from a manufacturer that has essentially ceased trading during the time your order was being processed. We were operating with the information provided by the supplier at each stage, which unfortunately proved to be unreliable and ultimately inaccurate.
Could we have discovered the product no longer existed sooner? Possibly. But when dealing with bespoke manufacturers, we're reliant on their communication, which in this case was poor to non-existent. We share your frustration with this situation entirely.
We've apologised repeatedly because we recognise how unacceptable this has been for you, not because we're trying to avoid solving the problem. The reality is we were caught between a failing supplier and a customer waiting for goods that were never going to arrive - and we should have cut our losses and refunded you far sooner than we did.
This order has been a mess from start to finish, and while the circumstances were largely beyond our control, we should have handled it better.
Nothing else than well made SCAM…
Nothing else than well made SCAM website! Waiting over 2 months (I guess the time shipping from Asia) to reveived plastic "crystals" and plastic "french gold". ( pId almost 300 pounds!!! "discounted" from 600 pounds!!!) And guess what? You have to pay for returns!!!! So please be aware THIS IS PROPER SCAM!
11 de septiembre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
We need to address these accusations directly because they're completely false.
We're not a scam website. We're a legitimate UK business that has been trading for over 40 years. The product you received is exactly what was described and photographed on our website at the point of purchase.
The materials, finish, and price point were all clearly stated in the product listing. The "discount" you're referring to is our standard RRP vs sale price - completely transparent and shown on every product page.
As for return costs - customers are responsible for return shipping. This is standard practice across the industry and is stated in our Terms & Conditions. That doesn't make us a scam, it makes us a normal retail business.
You're entitled to be disappointed with your purchase, but calling us a "proper scam" because you don't like the product or our returns policy is defamatory and untrue.
Elstead Crusader Table Lamp in Burnished Bronze
I loved the unique design of the lamp I bought, it was exactly what i was looking for. It arrived promptly, well packed and of a high quality.
10 de septiembre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Glad you like it. Thanks Christina!
Great website with great range of…
Great website with great range of product. Delivered with prompt attention well packaged. Most of all it was a quality fitting.
19 de agosto de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thank you Skipper!!
Great service, quality product!
Easy to find what I wanted, simple to order, post sales communication was fine and the lights arrived promptly and extremely well packaged. Great service!
21 de agosto de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Great to read, thank you Ian!
Quick delivery and I’m very pleased…
Quick delivery and I’m very pleased with the light fitting
6 de septiembre de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thank you for your review, we really appreciate it!
fast delivery and great lights
I bought 6 outdoor floor lights for my driveway. They were sent in time and they look great. Would definitely buy from this company again.
4 de agosto de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thank you Tom, please let us know if there's anything else we can do for you.
Great selection of lights
Great selection of lights. The one we chosen came very swiftly. Looks great in the hallway, quite a statement piece. Thanks
29 de agosto de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
So pleased that you love you light!
Excellent service by staff st this…
Excellent service by staff st this great company. Prompt delivery of very high quality lighting.
29 de agosto de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thank you Trevor, that's very nice of you to say so.
Great value, fast delivery, great customer service
Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small issue with the order but customer service was very prompt and willing to help, contacting the manufacturer on our behalf straight away to resolve the issue. Followed up with us without being prompted. We will purchase future lights from KES again.
25 de agosto de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thanks for the comments Jean, glad we could get that issue resolved quickly for you.
Bought a light in the wrong colour
Bought a light in the wrong colour, was able to get a full refund bought 2 more additional lights, trouble free quick delivery. Great experience
1 de agosto de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thanks Kenneth - great to read!
Good experience
The product was significantly cheaper from this company, it arrived quickly, well packaged, and in perfect condition. I'd use them again.
7 de agosto de 2025
Opinión espontánea
Respuesta de KES Lighting & Home
Thanks so much!
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