Kids Planet Day Nurseries Opiniones 

196
TrustScore: 3.5 sobre 5

3,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Despite year on year price increases, parents get an announcement today (14/07/26) via the Nursery app (Famly) about some “exciting news!” This news being that ad-hoc additional days are now to be... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Removed my son with immediate effect from Kids Planet Chesterfield Newbold. I had concerns while my child was in toddler room with a large amount of trousers cover in urine when he was mostly esta... Ver más

Valorada con 5 estrellas sobre 5

Our little girl has been in the Rising 3’s room at Kids Planet for the last year. They truly care for our daughter and invest so much time and effort into her development. She has grown and flourished... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kids Planet is a fantastic nursery to put your child in. I have been sending my child there since he was 11 months old & I couldn’t be happier with the care provided (he is almost 3 now) The staf... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Preescolar

Escrito por la empresa

Kids Planet Day Nurseries are an award-winning independent, family-led group of over 240 nurseries providing the highest standard of early years education and care. Each of our teams are committed to creating a unique, safe and secure environment where children are at the heart of everything we do, ensuring families feel secure and at home within our nurseries.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

196 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 70% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(196)

66 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs. They took over our nursery's and are now trashing the reputation we had. They made staff redundant and also excellent long term staff have left leaving the jobs to be filled by the inexperienced management team. We were a huge part of the community and now to hear bad reviews is heart breaking. It's all about making money and sitting at a desk doing pointless teams calls and reading pointless emails how someone wrote over someone else's canva. When you express your concerns they just buy pizza!

1 de junio de 2023
Opinión espontánea
Logotipo de Kids Planet Day Nurseries

Respuesta de Kids Planet Day Nurseries

Thank you for sharing your feedback. We’re truly sorry to hear about your negative experience, and we understand your frustration. Our goal is always to provide a positive, supportive environment for both our staff and the families we serve.

We take all concerns seriously and want to assure you that we are committed to maintaining high standards and strong relationships with our teams. We regret that your experience didn’t reflect this. If you’d like to discuss your concerns further or provide additional details, please don’t hesitate to reach out to our HR team at hr@kidsplanetdaynurseries.co.uk.

We appreciate your feedback and will work to improve based on the concerns raised.

Valorada con 1 estrellas sobre 5

AVOID.

Absolutely disgusting! since the company kids planet took over , they have literally wrecked the whole atmosphere , lots of staff leaving and the nursery looks run down. They have increased nursery fees and shown how money hungry they are. I have been to a few settings of kids planet and it’s the same in each one they know what they are doing they hide additional fees within invoices, it’s all about £££ DO NOT SEND YOUR CHILDREN TO ANY KIDS PLANET SETTING .

22 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible

Terrible nursery. Just profit making shambles. Over-subscribed rooms just to make as much money as possible. Every child is just a number and another £ sign. Head office is an absolute joke. Rude and disrespectful staff who I wouldn’t want anywhere near my children.

1 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

All about profit

Kids Planet have taken over the nursery in Apley, Telford and are milking it for all the money they can. Fees have increased significantly and large numbers of wonderful staff members are leaving. It is such as shame as the nursery was superb. Yes, they have spent money on certain things, but this was not needed and the fee hikes are extortionate.

14 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid …

Took over a beautiful independent nursery in bubbenhall and 2 years later it’s completely ruined it. The fees have gone up and up and up, the quality of care has massively deteriorated. It was expected that my child at 3 would be fully independent with hygiene needs so be was constantly sore, we got very little feedback on how he was doing with frequent changes to staff being blamed as basically nobody knew my child. Every thing was a tick in box exercise with promises of reviews and strategies that would be put in place. Nothing changed and I have removed my child from this setting as I was concerned for his safety as non of my concerns were addressed. I wish I’d taken him out sooner as he’s thriving in his current nursey setting.

6 de junio de 2023
Opinión espontánea
Logotipo de Kids Planet Day Nurseries

Respuesta de Kids Planet Day Nurseries

Thank you for taking the time to provide us with your feedback and we are sorry to hear your experience. We value all comments and have taken your feedback onboard, should you ever wish to return, we would be more than happy to talk you through any concerns.

Valorada con 1 estrellas sobre 5

Expensive and the services now poor

Extremely expensive and the services have really gone downhill since it was taken into private equity ownership. Kids Planet gloated about the very healthy profit margin in their annual accounts (signed off by the finance director) whilst also putting prices up for parents by 17% due to cost of living. Our nursery is now really looking run down and dated and the toys and interior has not been looked after for some time. Food quality and variety has gone downhill too. I provided feedback to this and the nursery manager laughed in my face and said she wouldn't bother replying to my concerns.

I wouldn't recommend the nursery anymore.

1 de agosto de 2023
Opinión espontánea
Logotipo de Kids Planet Day Nurseries

Respuesta de Kids Planet Day Nurseries

Thank you for your feedback. We always make sure that all our settings receive quality and maintenance inspections to make sure the nursery is at the highest standard of care and education. We take all feedback very seriously and have taken this onboard.

Valorada con 1 estrellas sobre 5

Complete chaos

Having read the other reviews here I am sorry to say we have had the exact same experience. Sunbeams in Harrogate was a family run nursery where all the staff cared genuinely about the children, and it was a warm and nurturing and organised environment. Since Kids Planet took over they began charging extortionate fees and everything has gone completely downhill. The staff are miserable. They threw out all the old toys/furniture (which was sitting in a skip outside) completely unnecessarily and just seemed to add a load of fake plants instead. The new manager and the rest of the team don’t seem to have a clue what is going on. They do not follow the procedures set out in the guides/handbooks and I no longer feel my daughter is particular safe/cared for let alone learning/thriving. I have been searching for other settings with urgency.

4 de julio de 2023
Opinión espontánea
Logotipo de Kids Planet Day Nurseries

Respuesta de Kids Planet Day Nurseries

Thank you for your feedback and are sorry you felt this way after the Sunbeams take over. We understand how unsettling change can be, and we aim to provide the best possible start for all children. We would be more than happy for you to meet our Area Manager to address your concerns.

Valorada con 1 estrellas sobre 5

Avoid at all costs

They took over Church House nursery in Kidderminster which was a small independent nursery. It was brilliant but as soon as Kids Planet took over everything went down hill. They increased the fees, the manager is useless. It is so poorly organised no one knows what they are doing. They binned all the toys. They bought in an app rather than a handover from staff about what your child had done for the day. The app was rarely updated or correct and when you asked staff they had no clue. Loads of staff left and other kids planet staff were bought across from Halesowen. We weren't introduced to new staff. My child felt very nervous not knowing which staff we was walking into or if he even knew them. Couldn't get him out of there fast enough.

10 de abril de 2023
Opinión espontánea
Logotipo de Kids Planet Day Nurseries

Respuesta de Kids Planet Day Nurseries

Thank you for your comments and we are deeply sorry that you felt this way. We understand that it can be an unsettling time when a nursery changes hands, but we try our very best try to make sure this goes as smoothly as possible. We value all comments and have taken your feedback onboard, should you ever wish to return, we would be more than happy to talk you through any concerns you have raised, hopefully putting your mind at ease.

Valorada con 1 estrellas sobre 5

Recently taken over kids allowed

Recently taken over kids allowed. A real family orientated nursery, where the staff seemed happy, caring and full of love for what they do. Since take over it’s become more expensive the staff seem miserable and it reflects in their service. Not the service I was used to. I loved it when my daughter was there but it’s safe to say I’m going to start looking for an alternative for my son. The standards have dropped and the prices gone up. We were reassured everything would remain the same. But it is totally not worth the money anymore.

UpdTe the fees went up. They seem to have binned most of the nursery equipment less than 3 years old and ordered everything new. Was devastating seeing so much in the skip that could go to people in need prams and the lots. Just binned. And I’m paying more for that. Booked some viewings this week. Cannot wait to hand out notice in

13 de abril de 2021
Opinión espontánea
Logotipo de Kids Planet Day Nurseries

Respuesta de Kids Planet Day Nurseries

Thank you for your feedback and we are sorry to hear this. Whilst we understand that it can be an unsettling time for staff during an acquisition, we support staff as much as we can with any changes that are happening and on an ongoing basis. Items are only removed from a nursery if they are broken or not fit for purpose. We always seek to donate any items where possible and have done this many times at our nurseries.

Valorada con 1 estrellas sobre 5

Big Company Trashing established "Rainbow's" Reputation

"Kids Planet" have recently taken over/acquired a well established and loved nursery named "Rainbows' in Middlewich Cheshire.

In typical big company fashion, they do not respond to emails, "go home" well before their stated closing times, hence cannot phone late in the day. They do not bill parents for weeks after they officially own the business, and then overcharge with "surcharges" without any explanation and leave the existing managers at the facility to attempt to deal with the torrential flood of complains from angry and confused parents.

An absolute shambles of a company,

12 de septiembre de 2019
Opinión espontánea
Logotipo de Kids Planet Day Nurseries

Respuesta de Kids Planet Day Nurseries

Thank you for your review and we are sorry to hear of your issues, we take all feedback seriously. We would be more than happy for you to contact the Head Office Finance Team, to provide you with a clear understanding of the billing process and fees.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más