KINGSTON PROPERTY SERVICES LIMITED Opiniones 

585
TrustScore: 3 sobre 5

3,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Helen Trotter of KPS was outstanding - professional, friendly and helpful throughout my contact regarding a recent incident in our building. She made me feel valued, listened to, and genuinely cared f... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Kingston Property Services handles all matters very badly. Communication is virtually non-existent. No work seems to get done, even though paid high service charges for a few years for various work... Ver más

Valorada con 5 estrellas sobre 5

Spoke to Helen Trotter : Customer Advisor regarding a few maintenance issue with my accommodation. Lovely person to speak to on the phone. Very much a people person and explains everything she was doi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

IF YOU'RE THINKING OF BUYING A PROPERTY THAT KINGSTON PROPERTY SERVICES MANAGE DON'T BOTHER. CUSTOMER SERVICES ARE A COMPLETE WASTE OF TIME, I'VE LOGGED THE SAME COMPLAINTS VIA TELEPHONE WHICH IS... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de administración de propiedades

Escrito por la empresa

Kingston Property Services prides itself on providing quality services at excellent value for money. We specialise in leasehold block management and estate management throughout the North of England.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

585 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 80% de las opiniones negativas

Suele responder en menos de 1 semana

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3,2

Todas las opiniones

(585)

44 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Helen is a star

Helen was really kind, build great rapport and was clearly a product expert. She answered my query very precisely leaving no confusion. Be like Helen.

15 de diciembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Reece, thanks for the glowing review - we're really pleased to read that Helen met expectations during your call.

Valorada con 5 estrellas sobre 5

Helen was great

Helen was great. Really clear and helpful

8 de diciembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Dan, that's great to read - thank you for your feedback!

Valorada con 5 estrellas sobre 5

Spoke with Helen trotter at Kingston…

Spoke with Helen trotter at Kingston open spaces. Really helpful and sorted all issues for me, very happy with service

6 de diciembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Richard, thank you for taking the time to share your feedback. We'll be sure to pass on your kind comments to Helen.

Valorada con 5 estrellas sobre 5

The lady who I spoke with on the phone…

The lady who I spoke with on the phone Ms Helen Trotter couldn't have been more helpful in sorting the problem out that I had with Carney Consultancy... she is a credit to Kingston property services... special mention to Stuart Fisk too .

20 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Keith, thank you for taking the time to write a review for us. We really appreciate your feedback and will make sure your kind comments are passed on to Helen and Stuart.

Valorada con 5 estrellas sobre 5

Kingston review

Quick, efficient, polite, helpful. Thank you Helen

16 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Michael, thank you for taking the time to write a review for us.

Valorada con 5 estrellas sobre 5

We deal with lots of Property Managers…

We deal with lots of Property Managers at Kingstons, and they are all excellent and very helpful, plus a shout out to the very helpful Kelly Smith on reception, she's like Supergirl regarding the speed she gets us the weekly info we need.

14 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Darrin, thanks for such a great review about our Property Managers and Kelly. We're pleased to read that you're happy with the service provided.

Valorada con 5 estrellas sobre 5

The call was quick and efficient

The call was quick and efficient, good customer service and very friendly.

8 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Colleen, thank you for taking the time to share you customer service experience.

Valorada con 5 estrellas sobre 5

We had a query about Covenent Consent…

We had a query about Covenent Consent on our apartment. Helen was quick and efficient and everything was settled in 10 minutes.
Cass Farrar

3 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Cass, that's great to read - thank you so much for your review.

Valorada con 5 estrellas sobre 5

Easy and friendly service

Helen the advisor I spoke to gave me the information and explained exactly what to do. She even offered to give me the phone number of the on-site maintenance man. It was very easy and Helen was really lovely.

7 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Derek, thank you for taking the time to write a review following your call with Helen. It's great to read about your experience, thanks for the 5-star rating.

Valorada con 5 estrellas sobre 5

Great customer service by Anthony

Great customer service by Anthony, no long waiting times to get through on the phone. Invoice was easy paid over the phone

6 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Steven, it's great to read about your call with Anthony - thank you for sharing your payment experience.

Valorada con 5 estrellas sobre 5

Contacting Kingston

I needed to make a payment to Kingston and called yesterday and spoke to Helen. She was extremely courteous and helpful and overall it was a great experience.

2 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Peter, thank you so much for sharing your payment experience. Helen will be pleased to see your great comments.

Valorada con 5 estrellas sobre 5

Excellent customer service from Helen

I rang Kingston with several questions on a property I recently purchased. Helen answered my call immediately and not only answered all of my questions, she also assisted in setting me up with access to the portal. She also provided additional helpful information related to parking at the property.

Helen was so helpful, very knowledgeable and resolved everything for me with the one phone call. I will be sure to ask for her next time I contact Kingston. Thank you Helen!

27 de octubre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Peter, thank you for taking the time to write such a fantastic review following your call with Helen. We enjoyed reading about the assistance provided by Helen and are pleased that you can now benefit from the online portal going forward.

Valorada con 5 estrellas sobre 5

Julie was very friendly asked questions…

Julie was very friendly asked questions about me, how I was but also sorted payment.

2 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi there, thank you for sharing your experience - we're really pleased to read about your interaction with Julie.

Valorada con 1 estrellas sobre 5

Kingston Property Crooks

Failed to respond to a simple information request I made regards amenity charges which apply to my property. As a result I’ve refused to pay these charges on the basis that I believe them to be fraudulent. They are charging for landscape maintenance which to my knowledge has not been carried out. They have then passed my account over to a law firm and instructed them to apply ridiculous charges in a bid to force me to pay and threatening that further fees will be applied and court action will follow. Crooks.

1 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Payment query

Helen was able to deal wirh my query quickly and satisfactorily

1 de noviembre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Thank you so much for taking the time to post a review - we really appreciate the five star rating!

Valorada con 5 estrellas sobre 5

Helped me straight away with my query

Helped me straight away with my query, very helpful and friendly
Love the music that played whilst the lady checked something for me!

26 de octubre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Anne, that's great to read - thank you for sharing your feedback!

Valorada con 4 estrellas sobre 5

First time contacting Kingston

First time contacting Kingston as new owner. Answered quickly, were polite, knowledgeable, efficient and very easy to deal with. Everything sorted. Keep it up.

13 de octubre de 2023
Opinión espontánea
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Respuesta de KINGSTON PROPERTY SERVICES LIMITED

Hi Ruth, thank you for the great feedback - we hope you're happy with your new property.

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