Lovely quality ,delivered quickly (I was at home which is a bonus with Evri as you never know where they are going to leave it) Really pleased with the items and will definitely reorder
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Consulta las opiniones de los clientes
Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... Ver más
La empresa ha respondido
Great company fantastic products, I would highly recommend everything I have bought has fitted true to size and looks amazing.
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Información de contacto
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Reino Unido
- www.knickerbox.com
4,0
Muy bueno
112 opiniones
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I have returned items to Knickerbox and…
I have returned items to Knickerbox and should have received the funds back to my bank account by now but haven't and there is no way of contacting them. What should I do?
11 de noviembre de 2025
Opinión espontánea
Respuesta de Knickerbox
UPDATE: Hi Louise - thank you for sharing the extra information on here.
I can see you've reached out to Customer Services in the interim, too, who have escalated to Finance, who have just reprocessed the refund.
You should receive more contact from the team today about this.
Team Knickerbox.com (Steve) x
=-=-=-=-=-
Hi Louise,
I'm sorry to hear you're having difficulties with the refund. I've requested some more information via Trustpilot so I can get this investigated with you.
If you'd prefer, you can contact us directly on Live Chat via support.knickerbox.com. Messages sent via Live Chat are worked on by our team 7 days a week, 9am to 6pm UK hours.
Team Knickerbox.com (Steve) x
Lovely items arrived quickly.
22 de octubre de 2025
Respuesta de Knickerbox
Hi Sam,
We're delighted to hear that your items arrived quickly and that you love them! Thank you for sharing your positive experience with us 😊
Team Knickerbox (Nicky) x
Parcel not delivered resolved 21/10
Now resolved
Refund coming. Shame but 3weeks,2 orders
Solution shop elsewhere
Product not delivered. Not seen. Checked around block. Knickerbox aware I won’t stop pursuing this gratuitous fraud. Informed replacement parcel sent. No sign of such. Hey, hey?
9 de octubre de 2025
Opinión espontánea
Respuesta de Knickerbox
Hi Anthony
Thanks for flagging this. We understand how frustrating it is when a parcel goes missing—especially twice. I have checked our systems and can see you've been in touch with our Customer team and they have now provided a full refund.
Team Knickerbox.com (Nicky)
Well pleased with products and delivery.
3 de octubre de 2025
Respuesta de Knickerbox
Hi Michael,
So glad to hear you’re well pleased! 😊 We’re all about delivering great products and a smooth experience, so this means a lot. Thanks for taking the time to share!
Team Knickerbox (Nicky)
Respuesta de Knickerbox
UPDATE: Hi Neil - as you'll know, the package has arrived and we hope the contents found you well.
Sorry again for the delays. We have complained to Evri on our joint behalf as the service level you received isn't acceptable.
We're available on support.knickerbox.com should you need it in future, too.
Hope to see you back at some point, so we might have the chance to recover our reputation in your eyes.
Team Knickerbox.com (Steve)
=-=-=-=-=-
Hi Neil,
Thanks for flagging this, sorry it's not arrived yet.
Nicky and I have checked in on your order to see where it's gotten to. It looks like it's "on its way" on the Evri portal, but we don't think that's a good enough update given how long it's been.
We've esclated this to our Customer Services team just now, who will find out what's going on. They'll be in touch as soon as possible once they've heard back from Evri.
Team Knickerbox.com (Nicky and Steve)
Respuesta de Knickerbox
Hi Julie,
Thanks for the fab feedback! We’re really happy you found the site easy to use — that’s what we like to hear 🙌
Team Knickerbox (Nicky)
Lace Brazilian knickers size 16,they are very comfortable to wear, I am a cross dresser.i love womens knickers. I look forward to be buying more items in the future. The service is top.
This is the top service, fast delivery just what is needed.
8 de septiembre de 2025
Respuesta de Knickerbox
We’re so pleased to hear you’re loving the Lace Brazilian knickers 💕
Comfort and confidence are what we’re all about, and it’s great to know the fit and service hit the mark. Looking forward to having you shop with us again soon!
Team Knickerbox (Nicky)
DISGRACEFUL
DISGRACEFUL
Returned order on the 18th August 2025 still not received a refund - contacted the company through their website site twice -since still no response, no customer support. If I don’t receive a refund within 7 days I will have no choice but to take legal action through the small courts under the consumers rights act 2013. Will NEVER buy from them again!
18 de agosto de 2025
Opinión espontánea
Respuesta de Knickerbox
Hi Subrena
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Beautiful
Beautiful. Well made. Great quality. Fast delivery. Well packaged and fits well.
The reason for 4 stars and not 5. It's the colour. It's light pink online but in reality it's faded pink.
3 de agosto de 2025
Respuesta de Knickerbox
Hi Esmeralda,
Thanks for the fab feedback! We're so pleased you loved the quality and fit 💕 but sorry the colour wasn’t quite what you expected vs. the imagery online.
I've spotted which product you're talking about, and have passed that on to the creative team so they can better reflect the colour.
Team Knickerbox.com (Steve)
Very fast and efficient service
Very fast and efficient service. I had to send back an item as it was too big for me and that process was completed with ease .
3 de agosto de 2025
Respuesta de Knickerbox
Hi Nichola,
Thanks for the kind words! We know returns aren’t always fun, so we’re really happy to hear it was a smooth process for you. Looking forward to welcoming you back soon 💗
Team Knickerbox (Steve)
Discount code scam
Signed up as first time customer in order to recieve 15% newbie discount, however, I have not recieved an email with the discount code until I checked out without it. A bit misleading and disappointing especially as I placed a large order.
3 de agosto de 2025
Respuesta de Knickerbox
Hi Heather
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Don't use these fake company
Don't use this fake company, quality of products awful service from the chat team! i have return my item, item stated delivered to retailer by tracking!, and they still saying they have 20 days to sort out refund lol, jokers! don't use these fakers!
26 de julio de 2025
Opinión espontánea
Respuesta de Knickerbox
Hiya,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Bad customer experience
Delivered using EVRI, package was out in an unsafe place and was taken.
It was very difficult to find customer support, when I did find it, they sent me out a form to fill which was very difficult to open.
Once I eventually opened, filled out and sent back they said that they didn't receive it and closed the case.
Awful company!
18 de julio de 2025
Opinión espontánea
Respuesta de Knickerbox
Hi Rachel
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Respuesta de Knickerbox
Hi Paul,
Love this! 💙 So glad everything went smoothly and the product hit the mark. Thanks for the shoutout!
Team Knickerbox.com (Steve)
Respuesta de Knickerbox
Hi Samantha
Thank you for taking the time to leave a review. We would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Great selection
Great selection. Easy ordering and delivered quickly.
Fits true to size, seems good quality and really comfortable
1 de julio de 2025
Respuesta de Knickerbox
Hi SC,
That’s what we love to hear! 💙 If you’re tempted to treat yourself again, we’ve dropped loads of fresh new product for AW25 recently, all waiting for you on knickerbox.com 😉
Team Knickerbox.com (Steve)
Respuesta de Knickerbox
Hi Karen,
That’s what we love to hear! 💙 If you’re tempted to top up your drawer, we’ve got more lovely pieces just a click away for AW25.
Team Knickerbox.com (Steve).
Respuesta de Knickerbox
Hi Elena,
Fabulous to hear! 👌👏 If you're ever in the mood for more, we've got plenty of new favourites waiting to be discovered for AW25.
Team Knickerbox.com (Steve)
Brilliant company to deal with
Brilliant company to deal with. It’s why I keep coming back.
2 de julio de 2025
Respuesta de Knickerbox
Hi Derek,
That’s exactly what we aim for – easy, reliable, and worth returning to 💙 Fancy seeing what’s new? We’ve got lots of fresh arrivals we think you’ll love over on the site.
Team Knickerbox.com (Steve)
Absolutely IMPOSSIBLE for anyone to…
Absolutely IMPOSSIBLE for anyone to take any responsibility. I’ve never ever dealt with a company this bad for customer service. There is no customer service. If u need to return anything you’re screwed! The online return process gave me an option to book a collection which I did and ended with a label for me to print. I did and evri collected. However nothing since. No emails no tracking number - assumed job was done.. however now nothing since and knickerbox say not their responsibility. Absolutely disgraceful would never ever buy from them again.
13 de mayo de 2025
Opinión espontánea
Respuesta de Knickerbox
Hi Amanda
Thank you for taking the time to leave a review. We would like to apologise for the inconvenience caused by your recent experience this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at kbxcustomerservices@annsummers.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
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