Lovely quality ,delivered quickly (I was at home which is a bonus with Evri as you never know where they are going to leave it) Really pleased with the items and will definitely reorder
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Consulta las opiniones de los clientes
Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... Ver más
La empresa ha respondido
Great company fantastic products, I would highly recommend everything I have bought has fitted true to size and looks amazing.
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Información de contacto
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Reino Unido
- www.knickerbox.com
4,0
Muy bueno
112 opiniones
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Great company
Great company fantastic products, I would highly recommend everything I have bought has fitted true to size and looks amazing.
17 de julio de 2026
Opinión espontánea
Good experience
Good experience! Love all the products! Nice fast delivery
18 de julio de 2026
Opinión espontánea
Lovely quality ,delivered quickly (I…
Lovely quality ,delivered quickly (I was at home which is a bonus with Evri as you never know where they are going to leave it)
Really pleased with the items and will definitely reorder
20 de julio de 2026
Opinión espontánea
Fabulous service
Fabulous service. Delivered opener than expected. Great prices and lovely items. Will certainly purchase again
18 de julio de 2026
Opinión espontánea
Excellent
Excellent service and very fast delivery. Great quality, comfortable products
16 de julio de 2026
Opinión espontánea
Beautiful bra fast delivery fantastic…
Beautiful bra fast delivery fantastic experience
16 de julio de 2026
Opinión espontánea
Still no order
13 de julio de 2026
Opinión espontánea
Respuesta de Knickerbox
Hi Robert,
Ordering items you're excited about and then not receiving the parcel is understandably disappointing.
I've asked for some more information via Trustpilot so I can look into this with you and see what can be done to make things better.
Team Knickerbox.com (Kellie) x
The shipping is super fast
The shipping is super fast!
And I have a super sexy affordable piece of lingerie to boot! 🙂
15 de julio de 2026
Opinión espontánea
5*****
My partner ordered and all arrived fine in time for holiday
14 de julio de 2026
Opinión espontánea
No delivery
No delivery, said it was “delivered” contacted them 3 times and no reply at all.
8 de julio de 2026
Opinión espontánea
Respuesta de Knickerbox
Hi Samantha,
I've asked for some more information via Trustpilot so we can look into this for you.
Team Knickerbox.com (Steve) x
Perfect
Perfect product, really fast delivery. Ordered more as soon as I tried the bread on, second delivery as perfect as the first!
1 de julio de 2026
Opinión espontánea
I paid for next day delivery and didn’t…
I paid for next day delivery and didn’t receive next day
8 de julio de 2026
Opinión espontánea
Respuesta de Knickerbox
Hi Mark,
Sorry to hear about the delay with your order. I've asked for a little more information via Trustpilot so I can get this escalated to the team to investigate + have your delivery charges refunded.
Team Knickerbox.com (Steve) x
Avoid at all costs
Avoid at all costs. Item itself was awful. Dreadful design. Return process was even more painful - confusing website with returns info expertlyo hidden and really clunky process to follow to get any money back. Dreadful!
Steve, the one-piece bodies I received have a knicker part to them (has to be pulled up from feet) but then two hook and eye fastenings at the back. Most women swivel their bra and fasten the hook and eye part at the front, then swivel it to the back. But you canf do that when the bottom of the one-piece has to be pulled up like knickers. Its possible to fasten at the back, but very awkward. And every time you go to the loo, you'd have to unfasten two hook and eye bands. It had to have been designed by a man. They make zero sense otherwise.
Re the returns. Clearly Im not the first to struggle with that. Having to log in - password rejected. Password reset email doesnt arrive. Click on returns, takes you to returns policy. Quite a few more clicks and searching required to finally find the form. If its not intentional its dreadful website coding. This was my first order from Knickerbox and will be my last.
Oh and 11 emails from knickerbox and evri from order to delivery is ridiculous. I really dont need 7 emails clogging my inbox which are just telling me an item is in transit.
9 de julio de 2026
Opinión espontánea
Respuesta de Knickerbox
Hi JG,
Receiving a product that didn't meet your expectations is disappointing enough, so I can understand why a difficult returns experience added to your frustration.
I'll escalate this to the team to look in to (if you could provide any extra info via the Trustpilot request, that'd be useful) - both the product feedback (based on what you've ordered) and the returns challenges it sounds like you faced (so we can address that - there's no benefit to us in a clunky returns process).
Team Knickerbox.com (Steve) x
Non functioning chat, website discourages returns, delivery problems
When I want to return an order and press return the website says my email is not recognised (I'm definitely using the same email; I log in to the Knickerbox site with it). Believe this is to discourage returns.
Shopping with Knickerbox has not been a pleasant experience. There was a massive delay with delivery due to your courier Evri which took time to resolve (post office explained this was a fault at the Knickerbox end) , the webchat does not work, and this return should be a simple matter but this is a simple problem that should not exist and discourages returns.
9 de julio de 2026
Opinión espontánea
Respuesta de Knickerbox
Hi Ada,
Being unable to start a return because your email address isn't being recognised is understandably frustrating, especially when you're concerned about sending items back. I can see why this would feel disappointing after also experiencing delivery issues and finding it difficult to get the support you were looking for.
I've asked for some more information on Trustpilot so I can identify your order + contact history with us so we can get the return sorted.
A few brief clarifications in the interim, if I may:
I hope to assure you that we do not discourage or aim to put barriers in the way of the returns process - they're a natural part of online ordering, and it doesn't benefit us to make these harder to complete (for example, it annoys customers - like you - and you're unlikely to shop again if you have returns complications).
Our labels are generated by Evri directly, as a result it is not feasible for the labels to be faulty or a system issue on our side to drive a problem with collection at a Post Office.
The web chat feedback is also concerning as I've checked all our back office systems and web chat is functional - we have had no service outages and there are active customers live chatting with our human team as I type via support.knickerbox.com
Team Knickerbox.com (Steve) x
Quick service great price
9 de julio de 2026
Opinión espontánea
Respuesta de Knickerbox
Hi Paul,
Great value and a speedy service can make all the difference - pleased your experience left such a positive impression and appreciate your support.
Team AS (Kellie) x
Sloggi zero feel bliss bralette
Easy ordering with great communication. Delivered when expected.Item ordered was as described. Perfect fit and a lovely comfortable bralette.
8 de julio de 2026
Opinión espontánea
Respuesta de Knickerbox
Hi Jean,
A perfect fit and all-day comfort is exactly what we love to hear 😊
Thank you for the comments on the easy ordering process and helpful updates - we've spent a lot of time on that of late, so it's nice to hear it's landed well for you.
I hope you continue to enjoy it and find more favourites with us in the future.
Team Knickerbox.com (Kellie) x
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