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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

So the user experience was not great . Got granted two free gigs with my travel insurance Firstly the links were broken on emails So tried to follow website steps . After finally insta... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve been using KnowRoaming since the sticker sim days. Easy to connect my e-sim with easy instructions. My e-sim immediately connected to the network in Sri Lanka (where I travelled to this time). No... Ver más

Valorada con 1 estrellas sobre 5

À FUIR, j'ai disposé d'une offre qui me donnait 25% de réduction pour les prochains achats. J'ai cliqué sur la promotion qui m'était accordée sur l'application et elle disparaît comme par magie ! Le... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have had a really great experience with KnowRoaming. I am using the iOS app and it has been a pleasant experience. My favourite thing about the app is being able to manage multiple esims from a cent... Ver más

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

KnowRoaming • eSIM Data Plans 📱eSIM for Instant Connectivity! The perfect solution that works 🌎 globally. No SIM Cards, No Contract.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

Very easy to use

Easy to use, just frustrating that I couldn't make phone calls but worked well all the time.

24 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

À FUIR

À FUIR, j'ai disposé d'une offre qui me donnait 25% de réduction pour les prochains achats. J'ai cliqué sur la promotion qui m'était accordée sur l'application et elle disparaît comme par magie ! Le support, l'agent "karabo" est HORRIBLE, comme il ne veut pas m'aider, ils se sont mis à envoyer des captures d'écran qui n'aident en rien à résoudre le problème ! J'ai demandé à changer d'interlocuteur ou parler a un supérieur, elle a fait semblant que ça change de personne et m'a renvoyé un screenshot !!

La pire expérience support utilisateur que j'ai eu de ma vie !!!

5 de marzo de 2026
Opinión espontánea
Logotipo de KnowRoaming

Respuesta de KnowRoaming

Hi Guillaume Vandeville
This has been escalated and our Customer Support Operations Manager has contacted you via email to correct this. We sincerely apologise for this interaction and hope you try KnowRoaming again.

Valorada con 1 estrellas sobre 5

Tried KnowRoaming for the first time in…

Tried KnowRoaming for the first time in Europe due to some advice about certain countries being difficult. eSIM would not work despite trying all the trouble shooting options. Tried everything including restarts. Nothing. Went to another company I used in the past and worked immediately without issue. Tried contacting via website and no response. Not worth it. Go elsewhere

12 de febrero de 2026
Opinión espontánea
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Respuesta de KnowRoaming

Hi Ryan, we are very sorry that our eSIM did not meet your expectations. Next time please contact our 24/7 Support via Whatsapp - and you will be helped within minutes.

Valorada con 3 estrellas sobre 5

So the user experience was not great .

So the user experience was not great .

Got granted two free gigs with my travel insurance

Firstly the links were broken on emails
So tried to follow website steps .
After finally installing app and trying to claim it had me buy another sim .

Now I'm sitting eventually with 3 e sims non working

Finally find instructions on apn change and could get 2 of sims to mostly work .

Not as smooth as the esim my spouse had just worked from install and can link purchases to same sim

1 de enero de 2026
Opinión espontánea
Logotipo de KnowRoaming

Respuesta de KnowRoaming

Thank you for taking the time to share such detailed feedback, we’re really sorry to hear this was frustrating. That’s not the experience we aim to deliver. Promotional eSIMs provided via travel insurance do have specific redemption steps, and we understand how broken links or unclear guidance can make the process confusing. We appreciate you flagging this and will share it with our team so we can improve the flow and instructions.

Our support page does include detailed installation guides and troubleshooting steps, including APN changes when needed, but we understand this wasn’t easy to find at the time. We’re glad you managed to get the eSIMs working, and we agree the process should be smoother and more intuitive. Our 24/7 support team is always available to help resolve setup issues quickly and link plans correctly. Thank you again for your patience and feedback.

Valorada con 2 estrellas sobre 5

The Top-Up process of a Data eSim for…

The Top-Up process of a Data eSim for Turkey that I bought, was attrocious. I was caught with no data in Istanbul. I could not order Uber and I missed 2 paid-for tours. It was an extremely bad experience.

B

8 de enero de 2026
Opinión espontánea
Logotipo de KnowRoaming

Respuesta de KnowRoaming

We’re really sorry to hear about this, that must have been incredibly stressful, especially while navigating a busy city like Istanbul. That’s not the experience we want for our travelers.

In some cases, after a top-up, the phone may need a quick refresh for the new data to register. Turning Airplane Mode on for a few minutes and then off again, or restarting the phone, usually resolves this straight away.

For future trips, we also recommend enabling Auto Top-Up in the app, which automatically adds data before you run out and helps avoid unexpected interruptions. Our 24/7 support team is always available to assist in real time if anything goes wrong. Thank you for sharing this, your feedback helps us improve.

Valorada con 5 estrellas sobre 5

Used on multiple trips

I’ve used KnowRoaming eSIMs on multiple trips this year and the experience has been without issue so far. The setup takes less than two minutes, the instructions are clear, and the connection activates immediately once you land (like the UK, Europe etc.)

Coverage has been strong in every country I’ve used it in so far, and data speeds were fast enough for maps, social media, uploading content, and hotspotting when needed. I also really like that the app shows your usage in real time, so you never have to guess how much data you have left.

Pricing is very fair compared to other eSIM providers, highly recommend.

19 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Trip to Zambia

Trip to Zambia , the sim activated but did not work. disappointing as I paid for the eSIM but did not receive the service.

9 de noviembre de 2025
Opinión espontánea
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Respuesta de KnowRoaming

Hi Junaid, thank you for sharing your experience and I am really sorry to hear that your trip to Zambia did not go as expected. This is never the kind of experience we want for our travelers.

Sometimes local network providers in certain regions experience issues that can affect connectivity. A quick message to our 24/7 support team usually allows us to switch you to a different network or update your settings so you can get online as soon as possible.

Please reach out to us with your order details so we can take a closer look and make this right for you. We want every trip to feel simple and stress free and KnowRoaming is committed to giving you the best eSIM experience wherever you go.

Valorada con 1 estrellas sobre 5

It didn’t work in Myanmar

It didn’t work in Myanmar. I had „KnowRoaming Asia“ including Myanmar, China, Laos, Thailand, Australia, etc. In the other countries it worked fine.

8 de noviembre de 2025
Opinión espontánea
Logotipo de KnowRoaming

Respuesta de KnowRoaming

Hi Peter, thanks for your feedback. We are sorry to hear that you were not able to connect in Myanmar. Sometimes local network providers experience issues that are unfortunately out of our control, but a quick message to our support team during your trip can often help. They can guide you through changing settings, switching to another available network, or let you know if there is a local outage affecting connectivity. If you travel with KnowRoaming in the future, please reach out so we can help you get set up smoothly.

Valorada con 5 estrellas sobre 5

Perfect Every Time

Used 10+ times. Always works well with no activation issues. Reasonable pricing. Will always use them whichever country I go to.

11 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best e-Sim company out there!

I’ve been using KnowRoaming since the sticker sim days. Easy to connect my e-sim with easy instructions. My e-sim immediately connected to the network in Sri Lanka (where I travelled to this time). No issues with connection to the network throughout my trip. Great service & great product. Would recommend & is recommending KnowRoaming to everyone.

16 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Seamless

The switch in was seamless, and not complicated at all, had functionality through out , however I missed being able to have a local call direct functionality

23 de octubre de 2025
Opinión espontánea

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