Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great connection when I travelled outside of South Africa. During my travel, I bought incorrect country data when I was trying to reload, seamless refund process thereafter. This is now my go to trave... Ver más

Valorada con 5 estrellas sobre 5

I landed in Malawi and had no difficulty in connecting as i landed ,a very efficient way of contacting in a new country .I am leaving to Saudi Arabia on Wednesday and i hope to use it there for the 10... Ver más

Valorada con 5 estrellas sobre 5

I found that the options that were provided were much cheaper then my own countries roaming data services and you provided a much better deals. The purchase and activation was super easy I did it in l... Ver más

Valorada con 1 estrellas sobre 5

I travelled to South Africa and purchased eSIM data. It worked well initially; however, when the data ran out, I tried to purchase more, but the transaction failed. I eventually managed to purchase ad... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

KnowRoaming • eSIM Data Plans 📱eSIM for Instant Connectivity! The perfect solution that works 🌎 globally. No SIM Cards, No Contract.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

96 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 90% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(96)

35 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

So the user experience was not great .

So the user experience was not great .

Got granted two free gigs with my travel insurance

Firstly the links were broken on emails
So tried to follow website steps .
After finally installing app and trying to claim it had me buy another sim .

Now I'm sitting eventually with 3 e sims non working

Finally find instructions on apn change and could get 2 of sims to mostly work .

Not as smooth as the esim my spouse had just worked from install and can link purchases to same sim

1 de enero de 2026
Opinión espontánea
Logotipo de KnowRoaming

Respuesta de KnowRoaming

Thank you for taking the time to share such detailed feedback, we’re really sorry to hear this was frustrating. That’s not the experience we aim to deliver. Promotional eSIMs provided via travel insurance do have specific redemption steps, and we understand how broken links or unclear guidance can make the process confusing. We appreciate you flagging this and will share it with our team so we can improve the flow and instructions.

Our support page does include detailed installation guides and troubleshooting steps, including APN changes when needed, but we understand this wasn’t easy to find at the time. We’re glad you managed to get the eSIMs working, and we agree the process should be smoother and more intuitive. Our 24/7 support team is always available to help resolve setup issues quickly and link plans correctly. Thank you again for your patience and feedback.

Valorada con 2 estrellas sobre 5

The Top-Up process of a Data eSim for…

The Top-Up process of a Data eSim for Turkey that I bought, was attrocious. I was caught with no data in Istanbul. I could not order Uber and I missed 2 paid-for tours. It was an extremely bad experience.

B

8 de enero de 2026
Opinión espontánea
Logotipo de KnowRoaming

Respuesta de KnowRoaming

We’re really sorry to hear about this, that must have been incredibly stressful, especially while navigating a busy city like Istanbul. That’s not the experience we want for our travelers.

In some cases, after a top-up, the phone may need a quick refresh for the new data to register. Turning Airplane Mode on for a few minutes and then off again, or restarting the phone, usually resolves this straight away.

For future trips, we also recommend enabling Auto Top-Up in the app, which automatically adds data before you run out and helps avoid unexpected interruptions. Our 24/7 support team is always available to assist in real time if anything goes wrong. Thank you for sharing this, your feedback helps us improve.

Valorada con 5 estrellas sobre 5

Used on multiple trips

I’ve used KnowRoaming eSIMs on multiple trips this year and the experience has been without issue so far. The setup takes less than two minutes, the instructions are clear, and the connection activates immediately once you land (like the UK, Europe etc.)

Coverage has been strong in every country I’ve used it in so far, and data speeds were fast enough for maps, social media, uploading content, and hotspotting when needed. I also really like that the app shows your usage in real time, so you never have to guess how much data you have left.

Pricing is very fair compared to other eSIM providers, highly recommend.

19 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Trip to Zambia

Trip to Zambia , the sim activated but did not work. disappointing as I paid for the eSIM but did not receive the service.

9 de noviembre de 2025
Opinión espontánea
Logotipo de KnowRoaming

Respuesta de KnowRoaming

Hi Junaid, thank you for sharing your experience and I am really sorry to hear that your trip to Zambia did not go as expected. This is never the kind of experience we want for our travelers.

Sometimes local network providers in certain regions experience issues that can affect connectivity. A quick message to our 24/7 support team usually allows us to switch you to a different network or update your settings so you can get online as soon as possible.

Please reach out to us with your order details so we can take a closer look and make this right for you. We want every trip to feel simple and stress free and KnowRoaming is committed to giving you the best eSIM experience wherever you go.

Valorada con 1 estrellas sobre 5

It didn’t work in Myanmar

It didn’t work in Myanmar. I had „KnowRoaming Asia“ including Myanmar, China, Laos, Thailand, Australia, etc. In the other countries it worked fine.

8 de noviembre de 2025
Opinión espontánea
Logotipo de KnowRoaming

Respuesta de KnowRoaming

Hi Peter, thanks for your feedback. We are sorry to hear that you were not able to connect in Myanmar. Sometimes local network providers experience issues that are unfortunately out of our control, but a quick message to our support team during your trip can often help. They can guide you through changing settings, switching to another available network, or let you know if there is a local outage affecting connectivity. If you travel with KnowRoaming in the future, please reach out so we can help you get set up smoothly.

Valorada con 5 estrellas sobre 5

Perfect Every Time

Used 10+ times. Always works well with no activation issues. Reasonable pricing. Will always use them whichever country I go to.

11 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best e-Sim company out there!

I’ve been using KnowRoaming since the sticker sim days. Easy to connect my e-sim with easy instructions. My e-sim immediately connected to the network in Sri Lanka (where I travelled to this time). No issues with connection to the network throughout my trip. Great service & great product. Would recommend & is recommending KnowRoaming to everyone.

16 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Seamless

The switch in was seamless, and not complicated at all, had functionality through out , however I missed being able to have a local call direct functionality

23 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Apart from using an esim the first time, the overall experience was great. It worked flawlessly and helped me negotiate travel/transit uncertainty.

9 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

5-Stars! great for world travel

5-Star Review (Long):
I used the KnowRoaming Asia eSIM across Seoul, Tokyo, Bangkok, and Bali and it was seamless end to end. Activation took under three minutes: scan QR, toggle on, done. Data connected instantly after landing in each country with strong 4G/5G and no random drop-offs. Hotspot worked reliably for my laptop on travel days, and call/WhatsApp on my primary number carried on as normal since it’s eSIM data-only. The app makes it simple to check balance, track usage, and top up without hunting for local SIM kiosks. Pricing was better than airport SIMs and I didn’t waste time swapping cards or risking damage to my physical SIM tray. Support was clear and helpful when I had a quick settings question. For multi-country trips, this is the most hassle-free data solution I’ve used. Would buy again without hesitation.

24 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The one star is for the service from…

The one star is for the service from Karabo. Who was excellent. Avoid this app, you will waste time trying to connect. Complicated and frustrating. Had to reach out to call centre for help after very frustrating technical issues

19 de septiembre de 2025
Opinión espontánea
Logotipo de KnowRoaming

Respuesta de KnowRoaming

Hi Chris, thank you for recognizing Karabo’s excellent support. We’re sorry the app status caused confusion during your top-up. Please be assured that your eSIM was active and working as confirmed by our support team, even though the app didn’t update immediately. We’ve already shared this feedback with our product team so the app can reflect changes more quickly. We’re committed to making sure your future experiences are smoother.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más