I wanted to take a moment to express my gratitude for the exceptional service I received from Eloise during my recent order experience. After encountering issues with some of my deliveries from DPD, I... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We received excellent customer service from Angela who helped us resolve a mixup with a large corporate order. She was great on the phone, very kind and customer-oriented, and sent us a follow-up via... Ver más
The customer service team were super helpful with our corporate order - very efficient and made all adjustments needed without any hesitation. Shout out to Rebecca who made it super easy to place the... Ver más
Excellent customer service from Krispy Kreme. Although I had an issue with a box of doughnuts I purchased, my complaint was handled promptly and professionally. A special thank you to Angela for her h... Ver más
Información sobre la empresa
Sobre Krispy Kreme UK Ltd
Escrito por la empresa
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
Información de contacto
Frimley Road, GU16 7PQ, Camberley, Reino Unido
- 01276 601170
- helpdesk@krispykreme.co.uk
- www.krispykreme.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 80% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Amazing Angela
Absolutely wonderful person called Angela Customer service advisor helped with my enquiry
She was fast efficient and had excellent customer service , my issue was resolved within minutes
Thank you sweet Angela
Have a great day xx

Respuesta de Krispy Kreme UK Ltd
Worst experience ever with a doughnut
Worst experience ever with a doughnut, so i paid 13,99 pounds for 4 simple doughnuts ring glazed, 13,99 in airport! I refuse to think that i was eating gold…when price of one was roughly 2,70 ( cant remember exactly, i paid 13,99 for 4 ) thats the kind of offers you have.
Thats shame! I will never waste my money again for a spoon of flour from this company

Respuesta de Krispy Kreme UK Ltd
Thank you Angela for your help today.
Thank you Angela for your help today.
Excellent customer service I will definitely buy from Krispy Kreme again because of you!!

Respuesta de Krispy Kreme UK Ltd
Spoke with Angela who managed to sort…
Spoke with Angela who managed to sort an issue for me with my order promptly. It was a joy to speak with someone who sounded so friendly and welcoming. Honestly couldn't think of a better customer service adviser for a doughnut shop haha

Respuesta de Krispy Kreme UK Ltd
Excellent Customer Service
I added the wrong delivery address when ordering and Eloise very helpfully updated this for me and has ensured I will have a very happy daughter on her birthday. Thank you.

Respuesta de Krispy Kreme UK Ltd
Great service in Guildford.
That is a team memberat the Guildford kiosk in the Friary Centre that is always so welcoming and friendly. Every time I’ve had an issue with the app et cetera, she is patient and understanding. She always gives fantastic service and I hope you can recognise the value she asked to Your brand. I think her name is Tiffany.

Respuesta de Krispy Kreme UK Ltd
Top class customer service
Top class customer service - prompt and efficient. Thank you to Eloise for dealing with my request. Highly recommend.

Respuesta de Krispy Kreme UK Ltd
Love Krispy Kreme
Love Krispy Kreme, ordering is so easy and Angela I'm customer care so helpful amd friendly

Respuesta de Krispy Kreme UK Ltd
Lynn was extremely helpful and very…
Lynn was extremely helpful and very quick

Respuesta de Krispy Kreme UK Ltd
Stellar Product...but confusing pricing
So I go down to the supermarket to get my doughnuts and I reach the KK stand...and for the next 2 mins, I am wondering if I am looking at a board with String Theory equations or actual pricing for doughnuts. I am good at puzzles and all, but the KK pricing structure gives me a headache. The missus usually gets it, but it was her birthday and I wanted to surprise her. Needless to say, I had to leave 'cos the maths wasn't for me that day.
Krispy Kreme: 1
Doughnut Addict: 0

Respuesta de Krispy Kreme UK Ltd
Query Resolved Quickly
Placed an order, had a query and it was responded to and resolved within the hour by Rebecca. Very pleased.

Respuesta de Krispy Kreme UK Ltd
Mis-delivery
I had ordered a pick your own box of doughnuts for delivery in time for my daughter’s party.
Unfortunately, the box was delivered to the wrong house number but after a call to customer service- the lovely Rebecca was on hand to share which house they had been delivered to. Luckily, I have good neighbours and I was able to collect them without a problem.
Rebecca was fantastic and had a plan in place to pick up a new order instead if I hadn’t been able to collect.
Really brilliant customer service which I appreciated and Rebecca is a credit to the team! Thank you

Respuesta de Krispy Kreme UK Ltd
Angela from Krispy Kreme’s customer…
Angela from Krispy Kreme’s customer service is an absolute star! She was prompt in her responses to me and helped me redeem my Krispy Kreme points :)

Respuesta de Krispy Kreme UK Ltd
Rebecca at Krispy Kreme was great
I used the online chat and straight away Rebecca came online and then rang me directly to help me make a large order I was struggling with on the website. She was friendly and efficient and I was able to order lots of doughnuts for our charity week! Thank you

Respuesta de Krispy Kreme UK Ltd
Excellent service
Excellent service from Lynn.
Quick reply, very helpful, and my order was amended without any hassle.
Much appreciated!

Respuesta de Krispy Kreme UK Ltd
Under and salah gave great customer…
Under and salah gave great customer service and were very patient with me and my friend when we were indecisive about what to order, very quick service and very polite.

Respuesta de Krispy Kreme UK Ltd
Great speedy help from Eloise
Great speedy help from Eloise this morning when I made a mistake on my order! Thank you!

Respuesta de Krispy Kreme UK Ltd
Thank you to Rebecca
Thank you to Rebecca this morning. I had an issue with a previous delivery. Which was swiftly dealt with and appreciated the offer of a refund, plus a free order with delivery included. Great customer service. JW

Respuesta de Krispy Kreme UK Ltd
Lynn at Krispy Kreme was absolutely FANTASTIC!!
Lynn at Krispy Kreme was absolutely fantastic and provided outstanding customer service!! She handled an order that had been placed for the wrong day quickly and outlined what was/was not possible!! Lynn sorted it all out and was incredibly helpful in arranging a refund- she is a legend! Her professionalism, kindness, and problem-solving skills really stood out- a genuinely positive experience erasing MY mistake!! Thank you!

Respuesta de Krispy Kreme UK Ltd
Thank you team!
I had a really great birthday because of staff members Ho Chan and Payel. Both were really lovely to speak with, and supportive. :)

Respuesta de Krispy Kreme UK Ltd
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







