Anthony was very helpful all the way through the process because we had huge issues with DX, the delivery people. The first ladder was delivered and was damaged. The second ladder didn't make it out o... Ver más
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Consulta las opiniones de los clientes
Immediate response when I had a problem with damage from the carrier. Anthony sorted and dealt with my issues. He has helped me with further information make the correct choice of ladders for my n... Ver más
The delivery company damaged the ladders and they had a new set to the house within 20 hours. Brilliant service, good quality ladders. Will definitely use them again
Would be nice to review the ladders if and when they finally arrive!! Ordered on the 1st sept but they still have not arrived (friday evening,4th, no delivery sat or sun so looks like Monday 7th, may... Ver más
Información sobre la empresa
Escrito por la empresa
We stock a great range of extension ladders that have been manufactured in the UK using high grade materials. Our broad range includes 5 different grades of extendable ladder including those for domestic use, industrial ladders and heavy duty rope operated ladders. All products adhere to international health and safety standards and are tested before shipping to ensure they are safe. Every ladder we offer has been carefully selected because of its strength and durability so you can enjoy long lasting benefits. Ladders UK Direct makes purchasing a ladder easy. You can make secure payments online using PayPal or a credit or debit card. Please take a look at our main website and browse through the great range of ladders we offer. If you would like any additional information please send us an email at sales@laddersukdirect.co.uk and we will get back to you as soon as possible. If you are ready to order you can do so online or for more information call us on 01446 731 238.
We aim to offer ...
Escrito por la empresa
- *****Great Advice and support*****
- Customers wont always know exactly which product to buy, but dont worry.... we are here to help guide our customers so that they can do the job in hand safely and with the correct access tool.
- *****Superb Service*****
- Our aim is simple.... To deliver high quality ladders and access solutions to you as quickly as possible. Whether you are at home or on site we can help.
- *****Improvement*****
- We at Ladders UK Direct are always striving to be better and we need you our valuable customers to help us with your feedback. Whether it be positive or negative we can continue to offer the very best customer service.
FAST & FREE DELIVERY
From Checkout to Your Door Overnight!
We offer a range of delivery options for our customers. All items come with a standard FREE Delivery service which is typically a 3 days service but some of our items are also FREE NEXT DAY DELIVERY as we are constantly running special promotions for our valued customers both old and new.
Información de contacto
Cardiff House, Cardiff Road,, CF63 2AW, Barry, Reino Unido
- 01446 731 238
- sales@laddersukdirect.co.uk
- www.laddersukdirect.co.uk
4,5
Excelente
6 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 23% de las opiniones negativas
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Good service and advice on the phone
Good service and advice on the phone. Delivery okay except plastic holder at the top of the ladder is broken/cracked and bars on the ladder slightly buckled
2 de septiembre de 2026
Deliverylate & no reply ti my rewuest…
Deliverylate & no reply ti my rewuest for refund do e az i was asked ow it in my bouse in the way waiting to be returned will not use this site again they are not e en the surplier just middle men of middle men and not very friendly with it
29 de agosto de 2026
Overnight service....no chance!!
Would be nice to review the ladders if and when they finally arrive!! Ordered on the 1st sept but they still have not arrived (friday evening,4th, no delivery sat or sun so looks like Monday 7th, maybe despite being an 'overnight service'.....)! Their shipping service is not the best. I'll amend the review if and when the order arrives. Be advised that if your in a rush you may want to look elsewhere!
4 de septiembre de 2026
Opinión espontánea
Perfect ladder - quick delivery
I ordered the ladder and received it the next day. Simple to construct and does the job. It's robust and feels stable while painting my cast iron gutters 3.5m up
26 de agosto de 2026
Ladders were damaged on delivery (3…
Ladders were damaged on delivery (3 treads have dents)
24 de agosto de 2026
We were not in left a note on door.left…
We were not in left a note on door.left it were we asked every thing was ok thank you
22 de agosto de 2026
After making several mistakes in making…
After making several mistakes in making my order Andrew came to the rescue and finally resolved the problems of my making. Patience was golden
21 de agosto de 2026
There have been some challenges with…
There have been some challenges with the delivery company. But Ladders Direct have been great in communicating the problem and getting the details for delivery to me. Thanks Guys
13 de agosto de 2026
Next day order cancelled
Next day order cancelled, rescheduled then cancelled again due to being out of stock, despite notification dispatch from delivery partner.
Advised to change product for alternative, in total took three weeks to deliver.
26 de julio de 2026
Great Ladder at a good price and…
Great Ladder at a good price and delivered next day
10 de agosto de 2026
The loft hatch I ordered would not fit…
The loft hatch I ordered would not fit so had to return the loft hatch/ladder. 24 hours later I was supplied with the right size hatch it was a very helpful and speedy service.
6 de agosto de 2026
Definitely not next day delivery
The company stated next day delivery but I ordered Friday and didn’t get until late Wednesday afternoon, losing me 2 days work!!
Total runaround from customer service passing the buck constantly from department to department. Nicest person was the actual delivery driver!
7 de agosto de 2026
Respuesta de Ladders UK Direct
Dear Customer
Thank you for your email.
We would like to clarify the delivery timescale for your order.
Your order was placed on Friday evening, after our 12:00 noon cut-off time for same-day dispatch. As stated in our delivery terms on our website, orders placed after the cut-off time are dispatched on the next working day, as we do not dispatch orders over the weekend.
Your order was therefore due to be dispatched on Monday, with delivery expected on Tuesday.
Unfortunately, there was then a 24-hour delay with the carrier, meaning your order was delivered on Wednesday instead. We sincerely apologise for the inconvenience this caused.
Once the order has been dispatched and is with the carrier, delivery times are outside of our direct control. Unfortunately, carriers can experience delays, particularly during busy periods. This time of year can be especially challenging due to increased parcel volumes and staff shortages caused by annual leave and holidays.
We are continuing to work with our carrier to minimise these delays and improve delivery performance.
We appreciate your understanding and apologise again for the inconvenience caused by the carrier delay.
Kind regards,
Ladders UK Direct
Customer Service
Excellent service very poor by DX
Excellent service, only thing is DX courier service not good
6 de agosto de 2026
First class product excellent quality…
First class product excellent quality worth the money thank you.
2 de agosto de 2026
Quality product
Quality product, fast delivery and good communication. With basic DIY skills it was fairly easy to widen the existing hole to the loft and install the hatch and ladders. I should have done this years ago, they have made such a difference.
4 de agosto de 2026
The ladder is of good quality sturdy…
The ladder is of good quality sturdy and robust but delivery took 3 days not next day as promised
3 de agosto de 2026
Arrived when expected
3 de agosto de 2026
Great easy ordering and super fast…
Great easy ordering and super fast delivery no problems with this transaction
2 de agosto de 2026
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