There was a big mix up with my order, so I rang customer services on Tuesday, August 18 th, and spoke to Paul. He listened to my tale of woe, too complicated to go into here, asked a few questions,and... Ver más
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Consulta las opiniones de los clientes
Joss is incredibly conscientious and helpful with great attention to detail. Knows what we like and goes the extra mile to achieving both best wine for us at the right price. Delivery is always very... Ver más
have always had great service from Laithwaites in general and my wine adviser Tom Pentony in particular, Always knows what wines I prefer and lets me know when there are bargains to be had. only down... Ver más
My knowledgeable wine advisor Angie Thomas calls me every few weeks to let me know of any special offers. She has recommended new wines to try that she thinks will go down well with family and friend... Ver más
Información sobre la empresa
Escrito por la empresa
At Laithwaites, wine isn’t just what we do – it’s who we are. For over 50 years, we’ve been a family-run wine merchant, partnering with like-minded, family-owned wineries across the globe. We’re winemakers ourselves too, with our own cellars in Australia, France and the UK – where we craft award-winning English Sparkling Wine. Every year, we taste over 40,000 wines and pick just the top 800 or so to share with our customers. We were early champions of now-iconic styles like Marlborough Sauvignon and rich southern Italian reds, always on the lookout for what’s next. Add to that our legendary service, no-quibble guarantee, and 300,000 happy customers – and you’ve every reason to give Laithwaites a try.
100% guarantee
If you aren't happy with a bottle, don't pay for it
Información de contacto
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The delivery service used is poor
The delivery service used is pretty poor.
They never follow instructions, despite the fact that, when placing the order I was very specific about where to leave the wine.
As usual they ignored this and left it in full view of anyone coming to the house!!

Respuesta de Laithwaites
Excellent customer service from Robbie
Yet again, Robbie came up with a perfect selection of whites and reds
Top quality wines at a really good price
Excellent Customer Service
Always a pleasure to speak to Ben…
Always a pleasure to speak to Ben Frodsham very helpful and pleasant to talk to Thank you
Great service and exceptionally good…
Great service and exceptionally good wine.
Highly recommended.
Adam was very helpful in advising about…
Adam was very helpful in advising about wines andl facilitated the order promptly.Delivery was speedy and the wines sampled to date are very good.
Right contact; right product; happiness!
Personality and knowledgeable staff met customers requirements. Problems discussed and matters resolved satisfactorily ensured my wine arrived for drinking!
QUALITY in all respects.
From speaking with our trusted wines advisor, Lisa Leighton, from whom we always get the best advice and service, followed by an almost immediate emailed confirmation of our order and successful delivery within 3-days; only tasting the wine betters that. We’ve been with Laithwaite’s for some years now and for one simple but important reason -QUALITY in all respects.
Nice wine
Nice wine, prompt delivery and good advice from Christina whenever requested
Excellent advice to choose the wines…
Excellent advice to choose the wines that I like. Delivery on time.
Very good and reliable advice
Very good and reliable advice. Professional and efficient delivery service. Through Laithwaites have found some most enjoyable discoveries, eg Cabalie wines.
Express Delivery
Couldn’t believe how quickly this order arrived. It was a birthday gift for a friend. 5 star service.
Wine good but delivery poor.
The wine was very good but delivery from In Post was appalling. When it was Yodel it used to turn up on time but I think you need a rethink about In Post.
Their website didn't work when I tried to find out what was happening. It is no good scheduling a specific day for delivery and then not keeping to it.
This caused a lot of inconvenience.

Respuesta de Laithwaites
Great wine. Poor delivery and customer service
I've been ordering wine from Laithwaites for many years and have not paid for delivery recently because of the subscriptions I have, This time a £9.99 charge for named day delivery was added that I didn't notice before paying. I assume my Unlimited subscription has lapsed, but no-one has told me and a message I have sent about this has gone unanswered.
The wine was not delivered on the day selected. I did receive an email in the afternoon saying it had been delayed. The next day the InPost 2 hour slot was given sometime in the afternoon as usual - you never know whether it might turn up in the morning. The wine was actually delivered 45 minutes after the slot has elapsed. This is the not the first time that InPost has missed their delivery time.
I am now considering switching back to buying wine from supermarkets because they do meet their delivery times.

Respuesta de Laithwaites
Quick response to delivery query
Had an issue with damaged delivery. Laithwaites respond quickly and easily to replace the damaged bottles.
Excellent reliable service.
Great service with quick delivery.
A consistent quality company
I’ve been buying wine from Laithwaite’s for many years and have never been disappointed in the service I received, from ordering to delivery to quality of the wines
As usual our wines were delivered with…
As usual our wines were delivered with the efficiency we expect from an apex supplier. As yet I have not sampled any of the wines; but they are particular favourites and I know I will enjoy them as usual.
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