My usual review every year following my car insurance renewal: Seemingly friendly company who I've been with for years, people on the phone are friendly and helpful and I can hear them clearly with... Ver más
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Consulta las opiniones de los clientes
Person i was dealing with answered all questions and queries I had difficulty with and was happy with results she was very helpful friendly. I had difficulties online but I was put at ease and was ve... Ver más
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I don’t usually like parting with money, but what a pleasure dealing with a human being and not one of these AI chatbot thingies. I dealt with Jamie and his friendliness and helpfulness was a pleasure... Ver más
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Quality of service always very good, as is value for money, support when contacting, speed of response etc. Have been more than happy to use Lancaster for insuring classic car for several years. Only... Ver más
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Información sobre la empresa
Escrito por la empresa
Lancaster Insurance Services have been experts in arranging classic and specialist motor policies since 1984. Get a competitive quote today.
Información de contacto
Lancaster House, Meadow Lane, PE27 4ZB, Saint Ives, Reino Unido
- 01480484826
- customerservice@lancasterinsurance.co.uk
- www.lancasterinsurance.co.uk
4,8
Excelente
31 mil opiniones
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Quick efficient and good price
10 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your great 5 star feedback!
We’re happy to hear that you found our service quick and efficient, and that you were happy with the price.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
Excellent service and friendly staff…
Excellent service and friendly staff made it an easy choice for me to renew my policy. Price was good too.
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your wonderful feedback!
We’re thrilled to hear that you received excellent service from our friendly team and that this made your decision to renew with us an easy one. It’s also great to hear that you were happy with the price.
Thank you for choosing us and for taking the time to share your experience!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for your positive feedback!
We’re delighted to hear that you found the process quick and efficient.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
Excellent
Hi, this was very nice staff and very helpful to set up insurance. Long time I didn't have such a good experience with customers service. Thx and recommend.
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team and that we could make the insurance setup process helpful and straightforward. Your recommendation means a lot to us, and we truly appreciate your support.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Friendly service.clear and well…
Friendly service.clear and well spoken,Answered my queries,
Only 1 small niggle having to go through all the leagal jargon each time he rang back.
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave a review.
We're glad to hear that you experienced friendly, clear service and that all of your queries were answered! We appreciate your honest feedback regarding the repetition of statement terms and disclosures on callback calls, and we'll certainly keep this in mind.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance Services
Always enjoy speaking to staff at…
Always enjoy speaking to staff at Lancasters. They understand Classic cars and make the process so easy Thanks Team Lancs!
6 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave a review.
We're delighted to hear that you always enjoy speaking to our staff and that our understanding of classic cars made the process so easy for you! Your kind words mean a lot to the team at Lancaster Insurance.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance Services
Being able to speak with someone…
Being able to speak with someone instead of using internet is important for me when I need explanation or I have questions and I found them very helpful
10 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave a review.
We're glad to hear that being able to speak directly with our team was important to you and that you found our staff so helpful when you needed explanations and answers to your questions!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance Services
Great cover with no renewal increase
I was impressed that the cover did not increase this time, and I got really good breakdown cover too. The staff were very helpful too, always a pleasure to deal with them.
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave a review.
We're glad to hear that you were impressed with your cover price remaining the same and that you received really good breakdown cover! It’s fantastic to know that our staff were so helpful and that it was a pleasure dealing with them.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance Services
Easy to get my quote and complete the…
Easy to get my quote and complete the policy
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave a review.
We're glad to hear that you found it easy to get your quote and complete your policy!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance Services
A very positive experience
Emma is amazing at her job had all the answers to my questions was very knowledeable and very helpful all in all a positive experience. Thank you Emma
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave a review.
We're glad to hear that you had such a positive experience! It's fantastic to know that Emma was so knowledgeable, helpful, and able to answer all of your questions.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance Services
Excellent service easy to insure my…
Excellent service easy to insure my cars on a multi car package friendly and helpful staff
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave us a review.
We’re delighted to hear that you received excellent service and found it easy to insure your cars on a multi-car package. It’s also great to know that our staff were friendly and helpful. We really appreciate your kind feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Lancaster Insurance Services
Too much talk before dealing with the…
Too much talk before dealing with the actual insurance renewal. Suggest that you list separate phone numbers for the different sections of your business
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your feedback.
We're sorry to hear that your renewal experience was frustrating. We appreciate that you would have preferred a more direct process focused on your insurance renewal, and we value your suggestion regarding separate contact numbers for different areas of the business.
If you would like to discuss your concerns or log a complaint, please contact us directly.
Kind regards
Chelsea @ Lancaster Insurance Services
Emma was very kind and helpful
Emma was very kind and helpful
Was easy start to finish
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Emma was kind and helpful and made the process easy from start to finish. We’ll be sure to pass your kind comments on to her.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Lancaster Insurance Services.
Excellent communications
Excellent communications, straightforward pricing (no premium increase this year) and all-round good service. Have had multi car insurance with Lancaster for over a decade.
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your fantastic feedback and for being a loyal customer for over a decade! We’re delighted to hear that you’ve been happy with the communication, straightforward pricing and overall service, and that you were pleased with no premium increase this year.
We truly appreciate your continued trust in Lancaster and look forward to providing you with great service for many more years to come! 😊
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Lancaster Insurance Services.
Professional service no complaints and…
Professional service no complaints and a well marketed and priced right
17 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your fantastic feedback! We’re delighted to hear that you were happy with the professional service, pricing and overall experience. We really appreciate you taking the time to share your positive comments and choosing us!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Lancaster Insurance Services.
Respuesta de Lancaster Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that you found our agent helpful and efficient and that you were happy with the price. We really appreciate you taking the time to share your experience with us!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Lancaster Insurance Services.
Easy to renew but not sure why I have…
Easy to renew but not sure why I have to pay for agreed valuation every year when others do not.
4 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to share your review with us today. While we are glad that finalising your renewal was a completely smooth process, we appreciate your query regarding the annual fee for your agreed valuation.
We ask for a new agreed value each year to ensure your vehicle is always insured for the exact correct amount, as its true value can easily change over time due to market fluctuations or general vehicle condition. For instance, if a vehicle has had additional work or modifications done to it, it could suddenly be worth significantly more; conversely, if a vehicle has unfortunately deteriorated or is now full of rust, its value could be less. By continuously reviewing these factors annually, our specialists can guarantee an accurate, fixed payout figure that perfectly reflects your investment and gives you absolute security. We do understand your frustration when comparing this process to other providers, and we really appreciate you raising this point with us.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
I don’t usually like parting with…
I don’t usually like parting with money, but what a pleasure dealing with a human being and not one of these AI chatbot thingies. I dealt with Jamie and his friendliness and helpfulness was a pleasure. Slightly higher than my renewal quote, from elsewhere, but having a classic car already insured, I will actually save money.
15 de agosto de 2026
Respuesta de Lancaster Insurance Services
We appreciate you taking a moment to leave this lovely feedback. It is wonderful to hear that Jamie looked after you so brilliantly, bringing a refreshing personal touch to your interaction and proving that a friendly, helpful conversation with a real person is far better than dealing with automated systems.
We are also delighted that bringing this policy over actually secures a great overall saving for your budget, even if the initial quote appeared slightly higher at first glance. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
Got me the insurance I needed for my…
Got me the insurance I needed for my truck that I needed at a better price than anyone else
15 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking a moment to post your thoughts today. It is fantastic to hear that we successfully secured the exact protection required for your commercial vehicle, and we are absolutely delighted that we could provide a much more attractive premium than alternative options on the market.
If you have any questions or need any support with your new policy, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for taking a moment to leave this rating. We are really pleased to hear that you had such a positive experience and that our team provided the right support for your needs. If you have any questions or need any assistance with your policy, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
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