My usual review every year following my car insurance renewal: Seemingly friendly company who I've been with for years, people on the phone are friendly and helpful and I can hear them clearly with... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Person i was dealing with answered all questions and queries I had difficulty with and was happy with results she was very helpful friendly. I had difficulties online but I was put at ease and was ve... Ver más
La empresa ha respondido
I don’t usually like parting with money, but what a pleasure dealing with a human being and not one of these AI chatbot thingies. I dealt with Jamie and his friendliness and helpfulness was a pleasure... Ver más
La empresa ha respondido
Quality of service always very good, as is value for money, support when contacting, speed of response etc. Have been more than happy to use Lancaster for insuring classic car for several years. Only... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Lancaster Insurance Services have been experts in arranging classic and specialist motor policies since 1984. Get a competitive quote today.
Información de contacto
Lancaster House, Meadow Lane, PE27 4ZB, Saint Ives, Reino Unido
- 01480484826
- customerservice@lancasterinsurance.co.uk
- www.lancasterinsurance.co.uk
4,8
Excelente
31 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Got me the insurance I needed for my…
Got me the insurance I needed for my truck that I needed at a better price than anyone else
15 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking a moment to post your thoughts today. It is fantastic to hear that we successfully secured the exact protection required for your commercial vehicle, and we are absolutely delighted that we could provide a much more attractive premium than alternative options on the market.
If you have any questions or need any support with your new policy, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for taking a moment to leave this rating. We are really pleased to hear that you had such a positive experience and that our team provided the right support for your needs. If you have any questions or need any assistance with your policy, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
The customer service was fantastic
The customer service was fantastic. I really can not fault them.
15 de agosto de 2026
Respuesta de Lancaster Insurance Services
We are absolutely thrilled to receive such high praise and truly appreciate you taking a moment to share your experience. Knowing that our team looked after you so brilliantly that you cannot find a single fault with our care is the ultimate compliment for our staff. If you have any questions or need any support with your policy, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
I found the staff extremely helpful and…
I found the staff extremely helpful and friendly I was guided through the system which although took some time was certainly worth it!
Will certainly recommend this company to everyone!
14 de agosto de 2026
Respuesta de Lancaster Insurance Services
We appreciate you taking a moment to share such a lovely review. It is fantastic to hear that our team looked after you with such genuine warmth and provided such patient guidance as you made your way through the setup steps. Knowing that the care you received made the time invested completely worthwhile, and that you would happily recommend us to everyone, is the absolute best feedback our staff could ask for. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
i have been dealing with Lancaster…
i have been dealing with Lancaster Insurance for longer than I care to remember but everytime I pick up the phone to talk to them I'm always treated kindly and with consideration and they always deliver on what they say they will. The staff are great to deal with.
15 de agosto de 2026
Respuesta de Lancaster Insurance Services
We are absolutely thrilled by your wonderful loyalty over all these years, and we truly appreciate you taking a moment to leave this review. It is fantastic to hear that whenever you call us, our team looks after you with such genuine warmth, kindness, and consideration.
Knowing that our staff consistently deliver exactly what they promise and remain a true pleasure to deal with is the ultimate compliment for our business. We are incredibly grateful for your ongoing support and look forward to keeping you protected for many more years to come.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for taking a moment to leave this review. It is wonderful to hear that our team looked after you so brilliantly, maintaining an exceptionally proficient standard and ensuring everything went flawlessly with your arrangements. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
Excellent policy renewal
Excellent service, Carl took the trouble to call me back when phone reception became poor and was very helpful.
15 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking a moment to leave this review. It is wonderful to hear that Carl looked after you so brilliantly, showing true dedication by proactively calling you back the moment your signal dropped to ensure you were fully supported.
Knowing that his helpful approach and excellent service made such a positive difference to your experience means a great deal to our team. If you have any questions or need any support with your policy moving forward, please reach out to us and we will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
Very knowledgeable person who was…
Very knowledgeable person who was polite and listened to my questions.
15 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking a moment to leave this review. It is wonderful to hear that our representative looked after you so brilliantly, combining a thoroughly polite manner with the genuine patience required to listen to and address all your enquiries accurately.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Lancaster Insurance Services
Really great customer service!
14 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave us a review. We’re delighted to hear that you received really great customer service from our team.
If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave us a review. We’re pleased to hear that you found our insurance good value and our team knowledgeable.
If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave us a review. We’re pleased to hear that you found our service easy to use, prompt and efficient.
If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave us a review. We’re pleased to hear that you found the process quick and easy when speaking with us over the phone.
If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for your kind review. We’re really pleased to hear you found our team more helpful than other insurance brokers you’ve dealt with. Providing clear, helpful and friendly service is important to us, so it’s great to know this made a positive difference.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Very helpful agent
14 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your review. We’re pleased to hear you found our agent helpful.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
No fuss
No fuss, the job just gets done, good telephone call easy to understand, polite
13 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your great feedback. We’re pleased to hear that everything was handled without fuss and that you found the call easy to understand and our advisor polite. It’s fantastic to know we were able to get the job done simply and efficiently. We really appreciate you taking the time to share your experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Lancaster Insurance Services.
Agent was very helpful and easy to deal…
Agent was very helpful and easy to deal with.
14 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your kind feedback. We’re delighted to hear that you found our agent helpful and easy to deal with. We’ll be sure to share your comments with the team. It’s great to know you had a positive experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Lancaster Insurance Services.
Respuesta de Lancaster Insurance Services
Thank you for your fantastic feedback!
We’re delighted to hear that you found our team knowledgeable, helpful, and friendly without feeling pressured.
We really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for your lovely feedback! We’re really pleased to hear you’re happy with the customer service and price. It’s great to know you’re happy with your experience, and we really appreciate you taking the time to share it.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Lancaster Insurance Services.
Very very helpful when insuring my car…
Very very helpful when insuring my car . Went through everything and was very pleased with my quote..
6 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your lovely feedback! We’re delighted to hear you found our team so helpful and that everything was explained clearly. It’s great to know you were pleased with your quote, and we really appreciate you choosing us for your car insurance.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Lancaster Insurance Services.
Very helpful
Very helpful. I have two Land Rover classics insured and soon another.
13 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your lovely feedback! We’re delighted to hear you found our team very helpful and that you’re happy insuring your Land Rover classics with us. We really appreciate your continued trust and look forward to helping with your next one!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Lancaster Insurance Services.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.