Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... Ver más
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My telephone call to Leap was answered immediately. My concern was answered swiftly. I was put at ease by Jade and an explanation was given which I accepted. Very good service from Leap.
La empresa ha respondido
I called to query an account number and to set up an account. Great customer service and very friendly. Deborah took the time to explain things through and was extremely helpful. Thank you, havi... Ver más
La empresa ha respondido
Called Leep today and spoke to Sam he was absolutely brilliant, super helpful and patiently talked me through lots of steps for account set up. Amazing customer service a rarity these days .
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Información de contacto
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Reino Unido
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,7
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Very nice lady on the phone
18 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning James
Thank you for your lovely feedback. We’re delighted to hear that you had a positive experience and found Michelle friendly and helpful. We really appreciate you taking the time to share your comments.
Have a great day!
Kelly
Leep Utilities customer service
I made a query to Leep last week through email and they were very quick to respond and resolve my issue.
14 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning Lily
Thank you for your kind feedback. We’re pleased to hear that your issue was resolved quickly and that you had a positive experience with our email support team. We appreciate you taking the time to share your experience with Leep.
Have a great day
Kelly
After 7 phone calls and 6 emails Mike…
After 7 phone calls and 6 emails Mike was the only one who sorted my problem out and managed to get the bottom of it, thanks again Mike a credit to the company.
19 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning Kate
Thank you for your kind words. We’re sorry to hear it took several calls and emails to get the issue resolved, but we’re delighted that Mike was able to get to the bottom of it for you. We’ll be sure to pass your feedback on to him — he’ll really appreciate it. Thanks again for taking the time to share your experience.
Have a great day
Kelly
A great customer service experience
A great customer service experience, a young lady called Michelle, very helpful and knowledgeable.
Thank you.
18 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning Jon
Thank you for your kind words. We’re delighted to hear you had a great customer service experience. Michelle will be very pleased to know her helpful and knowledgeable support made such a positive impression. We truly appreciate your feedback and look forward to assisting you again in the future.
Have a great day
Kelly
Clear and helpful advice
I spoke to Michelle who was fabulous today on the call. She was able to explain my bill and usage and provided helpful tips on my usage and how to track this better. Sometimes all you need is a person to talk through something and it really made a difference to me as a customer. Thank you Michelle, plus I love that I share the same name as your grand daughter
13 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning Aurelija
Thank you so much for taking the time to share your experience. We’re delighted to hear that Michelle was able to help explain your bill and usage clearly, while also providing useful tips to help you track things more easily going forward.
We completely agree that sometimes having someone talk things through can make all the difference, and we’re so pleased Michelle was able to provide that support. We’ll be sure to pass along your lovely feedback to her — including the special connection over sharing the same name as her granddaughter!
Have a great day
Kelly
I talked with very polite and helpful…
I talked with very polite and helpful gentleman.
12 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good afternoon Polly
Thank you for your kind feedback. We are delighted to hear that you had a positive experience and received polite and helpful assistance. We truly appreciate your comments and will be sure to share them with Mike.
Have a great day!
Kelly
Great!
Great experience with Mike today. He was very helpful and explained everything clearly. He even waited while I took a meter reading. Overall a great service!
8 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Mike was very helpful and took the time to explain everything clearly while assisting you. It’s great to know he was patient and waited while you took your meter reading to ensure everything was resolved properly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Another good experience with Leep…
Another good experience with Leep customer services. They sorted out my credit payment and change in direct debit efficiently. The lady I spoke to was friendly and helpful.
1 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you had another positive experience with our customer service team and that your credit payment and Direct Debit changes were handled efficiently. It’s great to know the advisor you spoke with was friendly and helpful. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mitchell was very helpful and very…
Mitchell was very helpful and very proffessional thank you.
5 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning Ana
Thank you for your lovely review! We’re delighted Mitchell provided helpful and professional service. Your feedback means a lot to us.”
Have a great day
Kelly
Michelle was very helpful she explained…
Michelle was very helpful she explained everything in a clear steady voice and took time to check my understanding
5 de mayo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning Angela
Michelle was extremely helpful throughout. She explained everything clearly and calmly, and made sure to take the time to check that I fully understood each step.
Have a great day
Kelly
Positive for Will only
I would like to leave a review for Will and our phonecall today but not Leep in general. Didn't really get anywhere via email but all resolved on the phone to Will today - very helpful and efficient. Leep in general are hard to deal with, bills are unclear, charges seem to be plucked out of thin air - it is unfortunate that buildings in Salford are forced to use this provider.
29 de abril de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning Katie
Thank you for taking the time to share your feedback. We’re really pleased to hear that Will was able to resolve your issue efficiently and provide the support you needed during your call—I'll be sure to pass your kind comments on to him.
We’re sorry to hear that your earlier experience via email and your overall impressions haven’t met expectations. Your feedback around communication and billing clarity is important, and we recognise how frustrating this can be. We’re continually working to improve in these areas and ensure our processes are clearer and more transparent for customers.
Thank you again for highlighting both your positive and challenging experiences it helps us understand where we’re doing well and where we need to do better.
Have a great day
Kelly
Mike was extremely polite and helpful…
Mike was extremely polite and helpful in getting my water bill reduced and sorting a refund.
29 de abril de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning Laura
Thank you for your kind feedback! We’re really pleased to hear that Mike was able to assist you so effectively. Providing polite, helpful service and making sure issues like billing are resolved quickly is exactly what we aim for. I’ll be sure to pass your comments on to him he’ll appreciate it!
Have a great day
Kelly
Billing
Michelle I spoke to was lovely, helpful and sorted my billing out for me. Thank you much appreciated.
28 de abril de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning Nicola
Thank you so much for your kind words! We're really glad to hear that Michelle was able to help and get your billing sorted quickly. We'll be sure to pass on your feedback to her—it will mean a lot. If you need anything else, don’t hesitate to reach out!
Have a great day
Kelly
Brilliant
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me other option to solve my problem.
Thank you for having such nice people in your customer service.
P.Hennessy
28 de abril de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good afternoon
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Michelle provided you with professional, prompt, and caring support. It’s especially great to know she was able to clearly understand your situation and offer helpful solutions.
Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Michelle and the team. We’re committed to delivering excellent service, and it’s always encouraging to hear when we’ve met that goal.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We hope your issue is resolved smoothly and to your satisfaction.
Have a great day
Kelly
The customer service is friendly
The customer service is friendly, quick, and efficient at resolving issues.
27 de abril de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you found our customer service friendly, quick, and efficient in resolving your issues. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Noah handled my call and request in a…
Noah handled my call and request in a professional manner and was polite during my call
Well done
27 de abril de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good evening
Thank you for your kind feedback. We’re delighted to hear that Noah handled your call professionally and courteously throughout. Your comments will be shared with him and the team—it means a lot to us. We appreciate you taking the time to let us know about your experience.
Have a great week!
Kelly
Gemma is wonderful
Gemma is wonderful. Gemma knows everything inside out. Leep Utilities should pay her a bonus. Gemma is a credit to the company.
27 de abril de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good evening Ian
Thank you for your fantastic feedback. We’re thrilled to hear how highly you rate Gemma—her knowledge and dedication truly make a difference. We’ll be sure to pass on your kind words to her and the wider team. Gemma is indeed a valued member of our company, and your recognition means a great deal.
Have a great week!
Kelly
Can't open the cover to get an accurate…
Can't open the cover to get an accurate reading . So been paying over for the whole time ive been with them . Very lucky if you can get to speak to anyone . Never get replies from emails either
4 de marzo de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good Morning
Thank you for your feedback. I am sorry to hear about the difficulties you’ve experienced, both with accessing your meter and contacting us. I understand how frustrating this must be, especially if it has impacted the accuracy of your bills.
I would like the opportunity to speak to you about the issues you have experienced and I will contact you today to discuss and resolve any issues you do have.
Kind Regards
Joanna
Pathetic computer voice generated…
Pathetic computer voice generated communication as no one in the company has a thinking brain.
I have updated my review because the company have listened to me and addressing my concerns. Thank you :-)
24 de abril de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good Morning Pamela
Thank you for your feedback. I am sorry to hear about your experience and understand your frustration. We aim to provide clear and helpful communication, and I apologise if this has not been your experience.
I would like the opportunity to speak to you about your experience and I will give you a call today to discuss this and resolve any issues you do have.
Kind Regards
Joanna
Michelle was very helpful
21 de abril de 2026
Opinión espontánea
Respuesta de Leep Utilities
Good morning
Thank you for your feedback! We’re glad to hear Michelle was so helpful. We’ll be sure to share your kind words with her. If you need anything else, feel free to get in touch.
Have a great day
Kelly
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