Wave Opiniones 7441

Your representative, Mike, was clear, helpful, polite and good humoured and did exactly what was necessary.

The service and consideration I received from Mitesh was excellent. He did everything he said he would do in a timely and extremely courteous way and resolved the situation. Thank you

The adviser, Laura, made what we thought would be a difficult query, simple. She was super efficient, very knowledgeable and dealt with issue in a friendly manner.

The Customer Experience Advisor Laura was very helpful in dealing with our query and followed up immediately with an email.

The 5 star is for Barry who took my call, he was very helpful, listened to what my issue was and dealt with it very professionally which resulted in my account being set up

Invoice errors fixed in short time/ efficient and pleasant manner.

Clear & informative conversation.
Understood my needs and actioned them without issue.

I had the pleasure of dealing with Lesley this morning, when I phoned the enquires today, after persistent issues with logging onto the portal. She was both polite and efficient, solving my issues within minutes, giving exceptional customer service!

great friendly HAPPY staff.
Understands request and helpful.

Pertra was excellent. She attended to the issues well.

I called up and spoken to Lesley in relation to my worry that the April 2026 invoice covered the same period as a previous invoice. I felt like Lesley listened to my worries and saw why i was confused. She also wasn't afraid to check her knowledge with a team member whilst i waited. She then happily took action to try and help resolve this issue.

Amanda from customer experience helped me efficiently and solved my query quickly. Thank you!

I spoke to a lady called Lesley who gave me an exceptional service to set up a direct debit as well as having a very friendly personality over the phone. She could not have been more helpful on the day. I would say Lesley was an asset to Wave as she really looks after her customers. Thanks Julie

Although Glenn was unable to offer a service due to the small size of our company, he offered suggestions and told of things to watch out for in the future with our current provider. Thank you Glenn

Called to pay my water bills, everything was dealt with professionally and friendly .
Thank you.

My query was dealt with immediately

Petra was very helpful with my enquiry. Happy customer