Le Petit Tom ® Opiniones 

Respuesta de Le Petit Tom ®

Actualizada el 7 feb 2025

Hallo, Sabrina Touzani,
Hartelijk dank voor uw review. U was, zoals bekend, te laat met het retourneren van uw bestelling. U kunt gewoon uw bestelling wederom ontvangen echter heeft u de verzendkosten nog niet voldaan. U heeft hiervoor reeds diverse betalingsherinneringen ontvangen. Bij het niet tijdig voldoen, zijn we helaas genoodzaakt het over te dragen aan een incassobureau. We gaan ervan uit dat dat niet nodig zal zijn.
U heeft al eerder een review hierover geplaatst, waarop gereageerd is.

Ons retourbeleid is volgens de wettelijke regels. Op al uw emails is gereageerd. Klanten ontvangen uiteraard altijd hun bestelling en bij retour geld terug, mits aan alle voorwaarden is voldaan.

Zodra de faktuur is voldaan, zal uw bestelling weer verzonden kunnen worden.

met vriendelijke groet Anne-Marie .

Respuesta de Le Petit Tom ®

18 feb 2024

Hello, Thank you very much for your order. We have send your order immediately and you chose for standard shipping and your order is currently on it's way to you withou§t delays. We replied to your emails. Once you have received the order then you can see and review the products on Trustpilot. I kindly ask you to send us an email and inform what you find bad about our service, thank you and looking forward to your reply, regards

Respuesta de Le Petit Tom ®

29 ene 2024

Hello,
Thank you very much for your order. Please use the return page for your return and not the Trustpilot reviews. You have used the wrong page and form to apply for a return. You can return the goods no problem.
Thank you and looking forward to your reply,

Respuesta de Le Petit Tom ®

21 ene 2024

Hello, thank you for your feedback. If items do not fit please check if your purchase is eligible for a return and receive money back or exchange for other items. Age is just for reference and for your particular items we clearly inform on the website that these run very large. All other items are very true to size if you follow and use our size charts. She will definitely grow into it otherwise. Thank you and wishing you a Dolly day! Regards Dolly

Respuesta de Le Petit Tom ®

Actualizada el 27 dic 2023

Hello, thank you very much. We received several emails about the delay in customs and the button and always replied friendly to each email. You informed us you broke the button yourself while gaving the skirt a tug when trying on. I informed it simply could be sewed back on. About the fraying on the inside elastic waistband I explained it did not matter since the elastic waistband is inside the waistband tunnel and not visible from the outside and are never finished due to that not being needed. There was no need to replace. Even though we assisted you with everything and apologized for the inconvenience I am a bit disappointed you still write differently than what actually is written in yours and our emails. We hope your niece enjoys the skirt and wishing you a happy New Year. Kind Regards Anne-Marie

Reply on your revised review after my reply on your first review: very sorry for the inconvenience and that my answers are not accepted, appreciated , maybe misread or miss understood and that we are now seem to go in circles. The fraying again is on the inside. You already made changes on the product so guarantees and returns can not be accepted. But besides that guarentee on sewn on buttons do not apply which is standard in fashion industry. Again apologies and again wishing you a good new year and that your niece enjoys the skirt. Regards,

Respuesta de Le Petit Tom ®

23 dic 2023

Hello, Thank you very much for your order. Today is business/working day 13th since we send your order and as you have been informed while ordering and in our replies, your order takes estimated 15 working days, therefore it is not late nor too late, I've checked tracking and it says: " Shipment has been released from customs and forwarded to the addressee
Delivery time is being calculated" Therefore your order will arrive soon. We never made any promises since you chose a shipping method with estimated 15 working days instead of express. We have provided you on the day of shipping with tracking number so you can track your parcel. Thank you and wishing you good holidays! regards Anne-Marie ps. the trustpilot reviews are meant for when you received your order. We kindly ask you to re-review again once you received your order. It will be well appreciated. Thank you

Respuesta de Le Petit Tom ®

Actualizada el 16 nov 2023

Hello, thank you for your order and review. You're not very honest since you did not inform in your emails that you received a dress instead, like you inform now. We certainly discussed with each other in 4 emails and we gave you several options about how to solve the mistake we made for which we apologized.) Thank you, regards Anne-Marie

Ps. you paid €15 for the skirt in our store, so that is not true what you all write... and you received €7,50 as refund because of our mistake sending the wrong item. You now have a dress listed for €49 for which you paid €7,50. That is not scam. Shipping, duties and taxes are not part of the product price. The screenshot you show with the 72CAD is a retailer in Canada Baby en Route who sells our brand and is NOT what we listed.