Lancaster Gate Assistance Opiniones 

219
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance, They arranged the recovery for my motorcycle and a temporary one while claim is going throu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Operator Archie Bremner and Jade form travel was a huge help in my claim service.Its my first time doing any of this and he was patient and made everything easy 5/5 star service

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the in... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de seguros de motocicletas
  2. Servicio de asistencia de pequeños reclamos

Escrito por la empresa

Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

219 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(219)

198 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

All good so far

21 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your feedback. If you could please contact us on 01379671806 and let us know what we could do to assist further, this would be greatly appreciated. Kind regards, Lancaster Gate Assistance.

Valorada con 5 estrellas sobre 5

Driver was excellent

Daren was polite and courteous and you can't ask for more really

21 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Motorcycle insurance

Tyler was great. Helped me thru all the questions and was really informative about the process. Would recommend him and the company.

21 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Lancaster Gate were proactive and very…

Lancaster Gate were proactive and very helpful to resolve our claim
Thank you

21 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

andy is a very nice person and was very…

andy is a very nice person and was very kind and helped me a lot very good person

21 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Bryn was ace

Bryn Jones delivered and collected my bike. He was really pleasant and friendly as well as professional.

21 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

5 Stars!!!

5 star!! quick service and delivery of the bike. Punctual and professional. from both call handlers with any questions and Dave Morris the Driver, (great dude) can’t fault these guys/girls enough

21 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Dave Morris very polite and helpful

Dave Morris very polite and helpful

21 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Lee the transport team member was great

One of the transport team members named lee came to retrieve the Honda pcx Lancaster gate had provided me and he was extremely understanding and very easy to talk to I would give him five stars if it was an option

20 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 4 estrellas sobre 5

Reported claim via my insurer Lexham…

Reported claim via my insurer Lexham and received email confirming this.
After a week I called the number from email as I hadnt heard from anyone yet.

I spoke with Sadie Adams who logged the new claim details, she was effecient and reassuring as it was a silly accident and I felt quite idiotic. She reassured me about the accident and I felt better after this. Sadie informed me about the next steps and provided contact number for who will be dealing with my claim.

I feel like Sadie has great customer service skills and hope that if I have to call up again that I speak to someone as skilled as she is with customer service.

I only marked as 4 stars as bit alarming that their system stated my bike had no tax, when I am taxed until the next year. Unsure why the discrepancy but have screenshots which show I am currently taxed anyways.

20 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Fast and efficient drop off and pick up.

Fantastic delivery and pick up from dave morris, very polite and professional process,

20 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Lee was very nice and polite

Lee was very nice and polite

17 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Great experience

The bike rode extremely well not a single fault. not been a issue from the company them sleeves and Dave Morris who came to drop the hire vehicle off an picked it back up was amazing not one bad thing all positive response too easy to talk too.

17 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

I have found LGA to be really great…

I have found LGA to be really great throughout every step of the process. It always feel like you are getting personal service.
Lee Sutton who delivered my bike back could not have been more helpful with the handover…..calling before he arrived to give warning of his arrival was fantastic.

17 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Very happy this moring

Very happy this moring, Dave morris was here first thing this morning, very polite and told me everything i needed to know (couldnt have been more helpful)

17 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Lovely company …

Tyler with my motorcycle insurance claim and made the entire process smooth and stress-free. He was friendly, communicated clearly throughout, and provided fantastic service from start to finish. I really appreciate his professionalism and support. Highly recommend!

14 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Really Lovely Customer Service

Sadie was really lovely and took down all the details and kept me calm and made me feel comfortable.

15 de octubre de 2025
Opinión espontánea
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Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

Really helpful helped me a lot with my…

Really helpful helped me a lot with my accident and really great customer service

15 de octubre de 2025
Opinión espontánea
Logotipo de Lancaster Gate Assistance

Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Valorada con 5 estrellas sobre 5

I spoke to Tyler about my accident that…

I spoke to Tyler about my accident that I had he was very helpful and very informative and made the process very easy and comfortable to talk about. Couldn’t have asked for better service very happy with the outcome of talking to Tyler.

15 de octubre de 2025
Opinión espontánea
Logotipo de Lancaster Gate Assistance

Respuesta de Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

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