So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Ver más
La empresa ha respondido
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So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Ver más
La empresa ha respondido
First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance, They arranged the recovery for my motorcycle and a temporary one while claim is going throu... Ver más
La empresa ha respondido
Operator Archie Bremner and Jade form travel was a huge help in my claim service.Its my first time doing any of this and he was patient and made everything easy 5/5 star service
La empresa ha respondido
Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the in... Ver más
La empresa ha respondido
Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.
Unit 21, Diss Business Hub, Hopper Way,, IP22 4GT, Norfolk, Reino Unido
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Daren was polite and courteous and you can't ask for more really

Respuesta de Lancaster Gate Assistance
Tyler was great. Helped me thru all the questions and was really informative about the process. Would recommend him and the company.

Respuesta de Lancaster Gate Assistance
Lancaster Gate were proactive and very helpful to resolve our claim
Thank you

Respuesta de Lancaster Gate Assistance
andy is a very nice person and was very kind and helped me a lot very good person

Respuesta de Lancaster Gate Assistance
Bryn Jones delivered and collected my bike. He was really pleasant and friendly as well as professional.

Respuesta de Lancaster Gate Assistance
5 star!! quick service and delivery of the bike. Punctual and professional. from both call handlers with any questions and Dave Morris the Driver, (great dude) can’t fault these guys/girls enough

Respuesta de Lancaster Gate Assistance
Dave Morris very polite and helpful

Respuesta de Lancaster Gate Assistance
One of the transport team members named lee came to retrieve the Honda pcx Lancaster gate had provided me and he was extremely understanding and very easy to talk to I would give him five stars if it was an option

Respuesta de Lancaster Gate Assistance
Reported claim via my insurer Lexham and received email confirming this.
After a week I called the number from email as I hadnt heard from anyone yet.
I spoke with Sadie Adams who logged the new claim details, she was effecient and reassuring as it was a silly accident and I felt quite idiotic. She reassured me about the accident and I felt better after this. Sadie informed me about the next steps and provided contact number for who will be dealing with my claim.
I feel like Sadie has great customer service skills and hope that if I have to call up again that I speak to someone as skilled as she is with customer service.
I only marked as 4 stars as bit alarming that their system stated my bike had no tax, when I am taxed until the next year. Unsure why the discrepancy but have screenshots which show I am currently taxed anyways.

Respuesta de Lancaster Gate Assistance

Respuesta de Lancaster Gate Assistance
Fantastic delivery and pick up from dave morris, very polite and professional process,

Respuesta de Lancaster Gate Assistance

Respuesta de Lancaster Gate Assistance
The bike rode extremely well not a single fault. not been a issue from the company them sleeves and Dave Morris who came to drop the hire vehicle off an picked it back up was amazing not one bad thing all positive response too easy to talk too.

Respuesta de Lancaster Gate Assistance
I have found LGA to be really great throughout every step of the process. It always feel like you are getting personal service.
Lee Sutton who delivered my bike back could not have been more helpful with the handover…..calling before he arrived to give warning of his arrival was fantastic.

Respuesta de Lancaster Gate Assistance
Very happy this moring, Dave morris was here first thing this morning, very polite and told me everything i needed to know (couldnt have been more helpful)

Respuesta de Lancaster Gate Assistance
Tyler with my motorcycle insurance claim and made the entire process smooth and stress-free. He was friendly, communicated clearly throughout, and provided fantastic service from start to finish. I really appreciate his professionalism and support. Highly recommend!

Respuesta de Lancaster Gate Assistance
Sadie was really lovely and took down all the details and kept me calm and made me feel comfortable.

Respuesta de Lancaster Gate Assistance
Really helpful helped me a lot with my accident and really great customer service

Respuesta de Lancaster Gate Assistance
I spoke to Tyler about my accident that I had he was very helpful and very informative and made the process very easy and comfortable to talk about. Couldn’t have asked for better service very happy with the outcome of talking to Tyler.

Respuesta de Lancaster Gate Assistance
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