So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Ver más
La empresa ha respondido
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So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Ver más
La empresa ha respondido
First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance, They arranged the recovery for my motorcycle and a temporary one while claim is going throu... Ver más
La empresa ha respondido
Operator Archie Bremner and Jade form travel was a huge help in my claim service.Its my first time doing any of this and he was patient and made everything easy 5/5 star service
La empresa ha respondido
Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the in... Ver más
La empresa ha respondido
Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.
Unit 21, Diss Business Hub, Hopper Way,, IP22 4GT, Norfolk, Reino Unido
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Great service so far the collection of bike was collected promotly and in a friendly professional manner and a hire bike delivered by friendly informative and funny man 😊

Respuesta de Lancaster Gate Assistance
Good the guy was on time and very respectful and nice he helped a lot name was Dave morris im pretty sure thank you

Respuesta de Lancaster Gate Assistance
Been an absolute pleasure dealing with The LGA team, Lee, Toby, Lucy to name but a few all of whom have really made for an easy, comprehensive service and a huge thankyou to all of the team as a whole for their patience and understanding whilst handling my needs

Respuesta de Lancaster Gate Assistance
Conversation with Tyler from LGA went smoothly. He's very calm and patient while grabbing information required to proceed forward. It didn't feel rushed or anything.

Respuesta de Lancaster Gate Assistance
friendly and professional driver "Steve Bull", delivered my bike with care and was easy to communicate to, happy with the service💯

Respuesta de Lancaster Gate Assistance
Great customer service very easy to deal with the driver Dave morris he explained it what to do if I come across any problems and the process

Respuesta de Lancaster Gate Assistance
Great communication and assistance from Tyler; helped make the situation feel a lot simpler and showed sympathy for it, Better service than expected.

Respuesta de Lancaster Gate Assistance
Bike was delivered quickly and without hassle, we were given a time slot and called 30 mins before delivery to make sure we were in. The delivery driver Dave Morris was very helpful and went through all the information throughly

Respuesta de Lancaster Gate Assistance
Had a call from a gentleman named Tyler to sort my claim. He was lovely, well mannered and sympathetic to my situation of being mugged.
His call and support with my claim truly cheered me and my partner up.
Thank you for your service. 😁

Respuesta de Lancaster Gate Assistance
Amazing service very friendly polite guy 👍😎

Respuesta de Lancaster Gate Assistance
Great service! Steve Bull was really professional.

Respuesta de Lancaster Gate Assistance
Information on the bike
How how quick and efficient David morris was
Being nice and polite

Respuesta de Lancaster Gate Assistance
Was a good experience they were on time communicative at all times answered all my queries and got the job don’t in a timely manner thank you so much

Respuesta de Lancaster Gate Assistance
Tyler was very professional and friendly, deserves every credit for delivering a great service for the company. I had to report an incident involving my motorbike and he made the process seamless and less daunting. Every credit to him.

Respuesta de Lancaster Gate Assistance
Dave morris phoned ahead of time to give me time to get the bike out and this allowed me to get on with my day
Dave was very polite and friendly good service

Respuesta de Lancaster Gate Assistance
Lee Sutton was sound, explained everything and just in general was friendly

Respuesta de Lancaster Gate Assistance
Dave morris, fantastic service didn’t need to do anything the man was more than helpful. Have a great day Dave

Respuesta de Lancaster Gate Assistance

Respuesta de Lancaster Gate Assistance
Professional and Friendly Service
I had the pleasure of speaking with LGA after my motorbike was stolen, and the representative I dealt with, Tyler, was incredibly helpful. He took all my details to pass on to the insurance company and managed to make what are usually tedious questions feel easy and straightforward.
Tyler made sure every piece of information was collected properly so nothing would be missing later on. Of course, that’s part of his job—but he didn’t make it feel like just a job. He was professional, thorough, and genuinely empathetic throughout the call.
Hopefully, I won’t ever have to go through something like this again, but if I did, I’d definitely hope to speak with Tyler.
Thanks, Tyler!

Respuesta de Lancaster Gate Assistance
Knowledgeable and very helpful.

Respuesta de Lancaster Gate Assistance
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