We had a fantastic experience with Rob, he made the whole process of refinancing / debt consolidation seamless from start to finish. He never made it seem like a hassle answering all our questions, a... Ver más
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Consulta las opiniones de los clientes
Rob is beyond amazing. I've used his services 3 times for new home purchases and multiple home refinances. He always goes the extra mile. He pulled off a miracle today, getting our finance through whe... Ver más
The patience and professionalism was evident Helpful and very good at his job. Always included me in the process and steps, Would recommend Rob to anyone, who would like help with their finances. A... Ver más
Robb is upfront & has the knowlege and the expertise to understand if a client can meet the criteria before the parties wast there time. Robb also communicates constently and doesn't leave a client... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.
Disclaimer
Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.
Información de contacto
North Wonthaggi, 3995, North Wonthaggi, Victoria, Australia
- 0419 177 407
4,8
Excelente
89 opiniones
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A disappointing experience.
When I first met with Rob he told me there would be no problem with the loan in what I saw as a complex situation. 9 weeks letter the loan was still not approved and the vendors were about to pull the pin on my purchase so I went directly to a big 4 bank who had the loan approved in 4 days.
Sadly the vendors had lost faith and had not granted yet another extension on loan approval so I lost the property. During the 9 weeks Rob changed what I could loan a number of times and kept asking for further paperwork despite saying in the initial email that the list he provided was all that was needed. It was as an extremely disappointing process and when explanations were requested during the process Rob did not see it as his role to explain.
8 de enero de 2021
Opinión espontánea
Respuesta de Liberty - Rob Lee
Hi Jane, thanks for taking the time to share your experience. We are sorry that you are disappointed with the service provided and have initiated an enquiry via our Senior team to investigate.
If you'd like to message us directly, we can provide an update when obtained.
Thank you, The Liberty Team.
I found Rob to be very helpful but Liberty very slow
I found Rob to be very helpful and always answered my queries promptly. I was very dissatisfied with Liberty staff and the length of time they took to do everything involved. This loan application took the whole six weeks and was only approved a few days before settlement which was very disappointing.
People working from home should not take as long and also should request all the necessary information up front not something new every week.
17 de noviembre de 2020
Respuesta de Liberty - Rob Lee
Hi Christine, thanks for this comment about your LNS Adviser, Rob. We do apologise that you were disappointed with your lending experience, and would be more than happy if you'd direct message Liberty to discuss further. Cheers, The Liberty Team.
Rob was fantastic
Rob was fantastic, very professional, did all the hard work, And kept me informed throughout.
14 de septiembre de 2020
Opinión espontánea
Respuesta de Liberty - Rob Lee
Hi Stacy, wonderful to hear that Rob could help and was so thorough! Cheers, The Liberty Team.
hard working
hard working, positive and understanding. chases the best deal for you.
4 de mayo de 2020
Opinión espontánea
Respuesta de Liberty - Rob Lee
Thanks Neil! Cheers, The Liberty Team.
Fantastic to deal with ver…
Fantastic to deal with ver professional,
Legend
I will be contacting Rob for any future business.
19 de marzo de 2020
Opinión espontánea
Respuesta de Liberty - Rob Lee
Hi Jason, how wonderful to know you'll be returning to Rob! Cheers, The Liberty Team.
Rob Lee was grate to deal with
18 de febrero de 2020
Opinión espontánea
Respuesta de Liberty - Rob Lee
Hi Arron, we're glad that Rob could assist! Cheers, The Liberty Team.
Rob was very helpful
Rob was very helpful, understanding and made life alot easier for new home owners. Would highly recommend.
17 de febrero de 2020
Opinión espontánea
Respuesta de Liberty - Rob Lee
Great, thanks Jordan for your recommendation - it's great to hear that Rob could assist you with your new home! Thanks, the Liberty team.
Rob was amazing to deal with
Rob was amazing to deal with. He was informative and so helpful. Made the process so easy for me took care of any worries or concerns I had.
Look forward to using Rob again in the future
17 de diciembre de 2019
Opinión espontánea
Respuesta de Liberty - Rob Lee
Hi Lisa, thanks for this feedback! How amazing that Rob would help make the process care free. Cheers, The Liberty Team.
We have really appreciated Robs…
We have really appreciated Robs professional & honest support and advice, through our refinance and new loan application processes.
11 de septiembre de 2019
Opinión espontánea
Respuesta de Liberty - Rob Lee
Hi Kylie, thank you for providing this feedback! It's great to hear Rob could help. Have a great day! The Liberty Team.
Respuesta de Liberty - Rob Lee
Hi Jaymi, we're so happy to hear that Rob made this process easy for you. Thank you for your feedback. Thanks, the Liberty Team.
Very easy to work with and helped at…
Very easy to work with and helped at anytime to speed up the process and get it done.
2 de septiembre de 2019
Opinión espontánea
Respuesta de Liberty - Rob Lee
Hi Benjamin, thank you for your feedback and letting us know Rob's speedy assistance was appreciated. Thanks, the Liberty Team.
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