Lidl Ireland Opiniones 401

I purchased 2 vacuum cleaners from Lidl both were faulty. After 8 months of endless emails, texts, phone calls I eventually received a credit note to the value of both vacuums which could only be used in Lidl.

I then purchased a Parkside Lawnmower, the Lawnmower did not operate. I returned the faulty Lawnmower to Lidl one week later to receive a refund.
However I was informed to contact customer service because it was a Petrol Lawnmower.

Lidl Customer service is atrocious majority of staff are rude and unhelpful. Lidl are not a reasonable or customer friendly company.

It is ludicrous that Lidls store sole response was to direct me to customer service instead of doing the right thing and issuing a refund and an apology.

Based on my experience I would not recommend Parkside Lidl products or Lidl.

I would issue no stars.

Bought a microwave rice product with what turned out to be thick chunks of red mould in the bottom. Absolutely vile. The FSAI carried out an investigation into it to determine it was mould, I had thought it was some type of meat.

Through the FSAI lidl gave the most stock 'sorry for the inconvenience' answer. Absolutely done with them.

In Greenhills, Tallaght.

I bought pork rib rack, on th package says 500gr but when I measured it, it was 340gr.
Also inside package was half of the outside package size.

Would advise not to buy lidl's Deluxe strawberries, unless they are going to be used within 24 hours.. Very low quality. Bought pack of strawberries on the 18th April 26. Opened pack and took 1 strawberry out same day, left rest in fridge.
2 days later went to take strawberries from fridge but a mould had grown on some of the strawberries. I decided not to use them and return them to Lidl.
It was Thursday 23rd I returned to Lidl in Artane. Assistant at till called manager. Manager refused to give refund as item was over 5 days old. The fact that it was obvious container was still full made no difference to non Irish manager. If I had taken more than 1 strawberry, I could understand. Good to know such an issue was made over approx €4. Manager's should be advised to ' use their head and common sense when dealing with a customer " Maybe ' cop on " only relates to the Irish .
Going forward will only be buying M&S and Tesco strawberries as far superior quality.
Also managers must not be aware there is currently a fuel crisis and the cost of petrol has increased, therfore I was not going to drive to Lidl to return 1 product !!
I feel in the last number of years Lidl's customer service has decressed, not that it ever was of a high standard but definitely disaproving even more.

The staff here changes very often. Today's lot were a miserable lot. I bought a bottle of wine I thought was on offer. After checking out at the one check out that was open I realised I had taken a more expensive wine and not one that was on offer so I decided to exchange it. I started walking back with just the wine and the receipt and a staff member who was at the self service tills asked me could he help me. I said I wanted to change the wine. He said " you will have to go to the girl on the till". It was the way he said it, very loud, very snappy to me it made it sound as if I was caught doing something untoward. So I said but you asked me. He went on he couldn't help me still with an unpleasant edge to his voice. I just laughed it off and went to get the wine I wanted. As directed I went back to the till where I purchased it. Three people were ahead of me the last one kindly let me go first. The first customer went through and second one was nearly finished when the staff member told me to go to the next till where there seemed to be someone opening up. I went over and there were two staff there one at the till and the staff member who "couldn't help me". No niceties straight into"did you pay by card". She voided one and then checked out the cheaper one. I realised I hadn't told her the wine was on offer and I said it to her. She said " you didn't tell me" I said I know but I was queuing there and I was sent here so I didn't think to say it. She said again "you didn't tell me". So she did what she needed to do and handed me the receipt and said "there, it was well worth it" I actually didn't think so. All that to swap out one item ?

Lidl Castleknock Village. The Baskets are absolutely filthy a health hazard.
To expect anyone to put food in them,Dangerous risk of contamination and spread of Disease.
If there is any management in place they must see this.

Expensive, expensive and doing that silly Tesco thing they do with their app as in, only reductions with app. I am so over apps! And then if you self checkout you have to use your receipt as a get-out-of-jail card. Aldi all the way. I only went to Lidl as I was in a different area today.

Tramore Lidl fantastic staff and great customer service a great asset to the town

No cash self service machines.

Purchased a 55” Philips TV from Lidl on 17/03/2026 and returned it within 2 hours due to a clear fault (dead pixels down the centre of the screen).

On 18/03/2026, Lidl advised me via WhatsApp to contact their service partner directly, which turned out to be Philips. Philips confirmed in writing the TV is faulty and that I am entitled to a refund or replacement from Lidl. Acting on that advice, I emailed Lidl QA the same day requesting a full refund and provided proof of purchase and images.

I then heard nothing for 8 days.

On 26/03/2026, Lidl finally responded saying they would pass me to a service agent—despite the fact I had already gone through that process and had written confirmation the product is faulty. I replied immediately refusing this and again requested a refund.

On 30/03/2026, Lidl came back asking me to provide the same Philips correspondence again so they could “escalate” the issue internally.

I am now over two weeks on, out of pocket, and without a TV—all because Lidl are delaying a straightforward refund for a clearly faulty product returned within hours of purchase.

Extremely frustrating experience and very poor customer service. Still waiting for a resolution. We are now the 27/04/2026 and still no resolution. The complete incompetence is absolutely mind-blowing.

Extremely disappointing experience at Lidl Fortunestown Lane on Sunday evening (29/03). A security guard blatantly pushed ahead of me and several other customers just to buy a pack of energy drinks, completely ignoring basic courtesy.

When another customer called him out, he had the audacity to wink. This kind of unprofessional and disrespectful behaviour is unacceptable, especially from staff responsible for maintaining order in the store.

I assume this is the same culprit responsible for much of the other negative reviews here. I will be shopping elsewhere until he is removed from his post and I suggest that others do the same. Lidl need to take a hard look at themselves and the kinds of people they employ.

I’m a regular customer shopping at Lidl in Bray over 15 years now. Place is simply falling apart completely. Shopping trolleys at the front are dirty with lots of rubbish/waste often inside of them. They are also dirty on the outside so it is very easy to get your clothes dirty of them. Lots of them have wheels damaged and it is really difficult using them. Whole trolleys bay seems to be never cleaned at all. There are broken eggs visible regularly. Lots of rubbish around. Beggars are sitting at the front of the shop every day. Shop windows are regularly dirty of broken eggs as it is the favourite entertainment of local youngsters to throw them, but they seem to never clean now after them. Inside the recycling machines are quite often out of use. Very often no plastic bags for fruits or vegetables available at all. Very poorly stocked up and missing a lot of items on the daily basis. Staff is also not helpful anymore as it used to be years ago and seems to be not interested at all about the quality of their work , customer service and the general appearance of the shop- which simply saying looks absolutely horrible compared to even 5-7 years ago. It is important grocery store for the locals and it is really disgusting to observe all these issues weeks after weeks- visible for every customer- but no management or staff doing anything to solve the issues and obvious problems at all!!!!

lamb was advertised at 7.99 per kilo. but when i went in the store. it was 7.99 only for legs weighing between 2.1 and 2.8kg. strangely enough none of them on the shelf. only heavier legs which were a staggering 14.99 a kilo. Absolutely staggering behaviour and an attempt to mislead consumers.

My experience was horrible like I was in the yellow car just sitting down and then a Russian worker came to me a woman by the way and told be my ass was to big to fit in there so rude and I was raging at her

Lidl castlebar very cheeky staff member Tuesday 24 march ,nathanas I'm sure his name is no customer service and very rude all other staff is very nice

I give 1 star only because there is no option for a negative amount.
I called into lidl to do a little shopping, I was in my work vehicle which is a van and was towing a trailer at the time, there were no bays marked that would accomodate my vehicle so I parked in the only safe way possible, away from the shop and up against the boundry, i was in the shop aproximately 10 minutes and returned to find my vehicle clamped, parked next to my van was a lorry twice the size taking up more bays and with no clamp on. I went to the shop and consulted the manager who agreed that i had parked in the only safe manner possible but informed me that they had no control over the car park company and i would have to pay to have the van released and i should be able to reclaim the fee (more lies) they are horrible people to deal with who dont care about their customers, they caused me so much trouble and made me late feeding my animals which meant i had to do it in the dark..... dangerous for me and them. They put the clamp on and run away so that one has to deal with a telephone robot, its like an american gangster style "protection racket" they will never get my custom again.

Just had a problem with Beldray Vaccuum cleaner we purchased 4 months ago. Called in to Portlaois store and was advised by a very helpful assistant that I should contact Lidl customer services as item was more than 2 months old. Customer services gave me details on how to Contact Beldray with copy of receipt and photo of Machine seriel no. Beldray sent ref no etc and handled refund straight away. Great service from Lidl Customer Services. and Beldray. +++++

Ballymahon was ok for a few weeks after opening but their customer service is nil now. Till operators get it hard to speak except to ask for money and dont even say please and thank you
A staff member wanted to pass at tills and didn't even have manners to say excuse me. Just a hand signal. Very rude
There is about 2 staff members good that is all
Longford have nice staff also Roscommon Brian is a star there. So friendly

I must to say that.. DON'T Buy chdedar cheese in Lidl ever! I bought family pack the cheese doesn't melt as normal cheese does, taste different then cheddar cheese does...and they use colour for the cheese.... God knows what is in ..go for any other market even Aldi quality is way way better..I never eat such a bad "chees" in my whole life... And I doubt that is mature cheddar made in right way ..it's mix of some crappy stuff...I bin it and I will never bact to lidl again

Totally shocked at Lidl. They charged me 3 times for a €2.50 item at their Trim branch. I took the receipt to their Mullingar branch - Dublin Road and was treated as if I was stealing from them. The female cashier and the manager were extremely rude and both with a bad attitude issue. I wrote to customer service who just messed me around with lies and told me twice they have issued a refund which was a total lie again. They deliberately responded to me with an incorrect name so they could cover themselves. I mean what kind of service is this. I've been shopping at Lild for 17 years and I stopped shopping there immediately and changed to Aldi and Tesco as my main shop. Good bye to bad customer service. Never again Lidl. Please don't shop there so they change their ways. Can't believe they treat old customers that spend their hard earned cash there like this.