Excellent service. I struggled with some of the required documents at first. A lovely lady (Carmel) called me and went through the process with me. She called me regularly with updates & discuss nex... Ver más
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Consulta las opiniones de los clientes
This review is based on one very caring and lovely person Carmel. She has been very understanding and walked me though the process as I am undergoing rather intense chemotherapy and my foggy... Ver más
La empresa ha respondido
Appalling company to deal with, constantly moving goalposts and woeful communication, other than computer says no type responses. Kevin was the most unhelpful person I have ever dealt with, with his o... Ver más
La empresa ha respondido
Hayley is a fantastic asset for LifeSight. Where the rubber meets the road, Hayley is firing on all customer service cylinders. Her lovely Welsh accent, and consistent can do attitude, truly... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Información de contacto
London, Reino Unido
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3,7
Medio
394 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 97% de las opiniones negativas
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Teddy was the second person i spoke to…
Teddy was the second person i spoke to on chat, and he really gave me the reasurance and advice that i was chasing. Not only that due to my circumstances Teddy advised me he will speed my application. Thank you teddy
11 de febrero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Jinda,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Jinda's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Louis was great at answering my…
Louis was great at answering my questions
11 de febrero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi David,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Louis' manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I spoke to Rosie T in the pensions…
I spoke to Rosie T in the pensions teams, she was absolutely brilliant, she helped me understand my pension pot.
Rosie listened to what I was asking and took a genuine interest in what I was wanting to know.
Thanks for your help!
11 de febrero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Vanisha,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Rosie's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Ref Carmel iqbal
Ref Carmel iqbal
Carmel I would like to express my gratitude for the way you handled my pension transfer. Prior to your help the lifesight experience was poor at best.
When you came on board and spoke to me in December your genuine concern took all the upset and worry away.
You apologised for the experience I had been through and said you would get it completed. From our first call you kept me informed calling and e mailing as and when you said you would.
Your courteous and professional telephone manners are a credit to you. Once again many thanks for you help
15 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Dot,
I am sorry to hear you had difficulties with transferring your pension. I have passed on your lovely feedback about Carmel's assistance to her manager and really appreciate you taking the time to leave your feedback.
Kind regards,
Michelle
If I could give them a zero.
If I could give them a zero I would. I have been trying to transfer a very small pension to my main scheme for the last few weeks. A typical scenario is they send a form for you to complete. You complete it send it back then hear nothing. You the send a what’s happening mail and get a response oh we need more information and another bunch of forms to complete. This has happened time and time again . They do everything possible to be unhelpful and have zero proactivity. Avoid like the plague!
10 de febrero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Andrew,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are having difficulties with transferring your funds to another arrangement. If you are still having difficulties please email me at the following email address with your details and I will try to see where there are any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Teddy was exceptional today
Teddy was exceptional today - he gave great advice and was extremely helpful. THANK YOU!
9 de febrero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Deferred pension queries …
Teddy was able to ask my questions quickly and provide the information I needed.
6 de febrero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Andy,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Transferring into Lifesight Pension
I spoke to Teddy regarding Transfer my other pension into Lifesight and he kindly helped how to use online Transferring into Lifesight. He also gave me an option if i wanted the form via email or post.
This was dealt with in a very professional manner.
3 de febrero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Hasmita,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Respuesta de LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Support with Lifesight…
I had conversation with Lifesight representative - Blake, supporting me with my financial questions. And she was able to answer all my queries with great support. Thank you and I hope this kind of support continues further.
27 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Perry,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Blake's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Customer service with Teddy and Chris…
Customer service with Teddy and Chris was prompt and excellent.
27 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy and Chris' manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Graham Atkinson of Customer Care Team
Graham Atkinson of the Customer Care team has been excellent to deal with in resolving a problem relating to a pension transfer. Courteous, understanding and knew what to do to get the matter sorted out. Has taken the time to contact me to update on progress. Many thanks Graham.
26 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Gavin,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Graeme's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Avoid at all costs
Avoid at all costs!
Customer service is non existent, they have been sent paperwork 4 times and still refuse to acknowledge receipt.
They take ages to reply to messages, if they even reply at all.
Dealing with this company is so stressful and nobody takes accountability for anything so it’s difficult to actually get any update or any action on anything.
1 de octubre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are having difficulties with paperwork. If you are still having difficulties please email me at the following email address with your details and I try to see where there are any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Using LifeSight with the new employer
Using LifeSight with the new employer. Lucas was very quick to help with a couple of questions I had through the chat.
22 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Was treated really well,with politeness…
Was treated really well,with politeness and respect.the service was very fast and the lady was really friendly and helpful
19 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Phillip,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Prompt and professional
Prompt, professional and helpful response
20 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Ohi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
online live chat for advise
I had a online live chat which went very well with no problems , the guy was very helpful
19 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Jason,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Out of date paper system - Avoid
I am retiring in a couple of months. My broker is arranging my annuity. My personal pensions have been transferred across within days e.g. L&G who use Origo. However with WTW, they are still using out of date paper forms. These forms I promptly signed and returned only to find several days later that they forgot to include certain forms. These I again signed promptly and returned. After several more days I then get told that they could not verify my address and could I send additional proof. I promptly sent over 4 documents e.g. HMRC that had my address as proof. I find this crazy as I have worked for WTW for over 5 years and they have my address on record. All this is delaying the completion of my annuity and having a negative impact on my eventual income. Contacting those dealing with this transfer is not possible. You have to phone a helpline number which is answered in the UK but those responsible are based in Manila (Philippines) and so cannot deal directly with them. I find the whole process shocking for such a high profile company.
19 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Steffi,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are having difficulties with transferring your funds to an alternative provider. Whilst LifeSight do not currently use Origo for completing transfers, we can complete transfers using ViaNova for certain schemes however, L&G is not one of those. Please let me know if you are still having difficulties at the following email address with your details and I try to see where there are any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Lucas was extremely helpful and…
Lucas was extremely helpful and answered my queries quickly.
19 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Paul,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed on your feedback to Lucas' manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
LifeSight pension power
Well it’s the first time I’ve contacted LifeSight pension they were very helpful I know they have a hard job to do at least you can get in touch online or by phone if you get stuck so that helps a lot so definitely recommend this pension provider thanks again
19 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Nicola,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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