Excellent service. I struggled with some of the required documents at first. A lovely lady (Carmel) called me and went through the process with me. She called me regularly with updates & discuss nex... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
This review is based on one very caring and lovely person Carmel. She has been very understanding and walked me though the process as I am undergoing rather intense chemotherapy and my foggy... Ver más
La empresa ha respondido
Appalling company to deal with, constantly moving goalposts and woeful communication, other than computer says no type responses. Kevin was the most unhelpful person I have ever dealt with, with his o... Ver más
La empresa ha respondido
Hayley is a fantastic asset for LifeSight. Where the rubber meets the road, Hayley is firing on all customer service cylinders. Her lovely Welsh accent, and consistent can do attitude, truly... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Información de contacto
London, Reino Unido
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3,7
Medio
394 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 97% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Carmel Iqbal was superlative
Carmel Iqbal was superlative. She was indispensable in navigating the transference of my pension from the UK to the US. As well excellent comms both by phone and email, can't thank her enough.
16 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Jack,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed on your feedback to Carmel's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
0 stars – avoid at all costs
0 stars – avoid at all costs
LifeSight has shown no customer service whatsoever. They refused to properly look into my issue and offered no meaningful help or resolution.
As a result, I have had no option but to consider legal action and to log a formal complaint with the Pensions Ombudsman.
This has been an extremely frustrating and stressful experience. Based on my dealings with LifeSight, I would strongly advise others to avoid them entirely and never place a pension with this provider.
15 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Michael,
I am sorry to hear that your experience with LifeSight to date has not been positive and I do hope that there has been progress with your complaint since your review.
Kind regards,
Michelle
Thorough knowledgeable pension staff.
Thorough knowledgeable and friendly staff. Answered all of my questions and advised me in a simple straightforward way. They stayed on the phone guiding me through all stages of use despite my difficulties.
I could not have wished for more helpful friendly staff.
I thank ANJ in particular. Nothing was too much effort. Answered all of my questions.
Thank you.
Kind regards. Paul F.
14 de enero de 2026
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Paul,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Customer services helpful
Customer services have always been helpful and prompt including Sarah who helped me today and resolved a problem immediately.
23 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi John,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I have been trying to draw down since…
I have been trying to draw down since October 2026 and get an error message. It takes 6 weeks for any reply and my latest email just advises it been forwarded onto another team.
18 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi David,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with accessing your funds. Please let me know if you are still having difficulties at the following email address with your details: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Someone in a business that actually listens & "get's it" !
Following a couple of administrative issues I had experienced with my account, I was exceptionally fortunate to have had Graeme Atkinson, Senior Administrator manange my concerns.
Despite not being able to reach me initially, Graeme perserved & he was incredibly professional & understanding when he did manage to reach me.
He was also open to listening & accepting my feedback, confirming that he would absolutely ensure that it was fed up to those in his wider team, which was really refreshing to know.
Suffice to say, it is without hesitation that Graeme receives 5 out of 5 stars from me for his friendly approach & professionalism.
He really is a credit to the Lifesight epa Team.
Thank you Graeme, I really appreciate your time on the call the other day. I wish you well & Happy Christmas to you & yours.
Best wishes,
Kevin H
PS. Businesses need more people like Graeme on their teams !!
15 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Kevin,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed your feedback onto Graeme and the management team.
I hope any future dealings you have with LifeSight are just as positive.
Hope you have a lovely Christmas & Happy New Year.
Kind regards,
Michelle
Canr get on the website most of the time
Canr get on the website most of the time
12 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Rodney,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with the LifeSight website. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any issues that is preventing you from accessing your account: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
More clarification required
Not all questions raised answered
10 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Deborah,
Thank you for taking the time to leave feedback.
I am sorry to hear that you still have some remaining questions. Please let me know anything that remains unanswered at the following email address with your details and i will try my best to help: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Very clear and helpful explanations
Very clear and helpful explanations.
Really useful and flexible tool.
10 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi John,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Most informative and clear and…
Most informative and clear and wonderfully clear and well spoken info from phil persival
10 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Jay,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Pension webinar
Really clear, with examples and plain language. Thank you
10 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Outstanding presentation
Outstanding presentation - crystal clear and concise.
10 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Ian,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Shocking member experience
I think this is the worst website I have ever used and their customer service is pathetic. I have not been able to log in to my account for a week. Their verification process does not work and just says to try again tomorrow. Absolutely no contact details to call them, and no option on their website to make a complaint. The whole experience is so frustrating. A horrendous service
9 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Niall,
I am sorry to hear that your experience with LifeSight has not been positive and that you are having difficulties with accessing your LifeSight account.
Please confirm your details to the below email address so I can review what is causing any issues and escalate where necessary: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Avoid unless you have the patience of Mother Teresa !
The most infuriating, incompetent company I’ve ever had the misfortune of dealing with. I applied for our 25% tax-free lump sum in AUGUST, and somehow it’s now December and we’re still sat here waiting. I was told the money would be in our account on Monday within 24–48 hours — well, it’s now Thursday and surprise, still nothing.
They take a full month to respond to a single email if they need more info, dragging the process out for no reason other than pure uselessness. I’m absolutely exhausted from constantly ringing and chasing my own money. This payout was meant for Christmas — and after applying four months ago I stupidly believed it would actually arrive.
I’ve been fobbed off over and over again. The only decent person I’ve spoken to is Ben tonight, who’s at least trying to escalate it. But honestly, at this rate I’ll probably be six feet under before they finally release what’s owed to me. The whole company is an absolute disgrace.
4 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Helen,
I am really sorry to hear that you've not had a positive experience with LifeSight are still trying to access your money through retirement.
Please email me at the below email address confirming your details so I can review to see what is causing any possible delay and to try and escalate: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Excellent presentation
Excellent presentation, gave me lots to think about on retirement options and investments.
1 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
WTW Planning for Retirement briefing …
Very well presented and useful information on planning for Lifesight retirement options
3 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Really helpful clear and concise run…
Really helpful clear and concise run through of the various options open as we plan towards retirement highly recommended
3 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Judy,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I never had the opportunity to learn…
I never had the opportunity to learn about pension, retirement and so a super thank you for the comprehensive insights! I have now a great starting point to learn and discover more!
3 de diciembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi Tania,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Respuesta de LifeSight GB - master trust pension scheme
Hi David,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Fantastic service from LifeSight
Fantastic service from LifeSight over a call helping me with an administration task. Spoken to many of the team who are super and professional, Jay, in particular as well who is also providing an above and beyond service. Thank you
25 de noviembre de 2025
Opinión espontánea
Respuesta de LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.