Lifestyle Plus Opiniones 

69
TrustScore: 1.5 sobre 5

1,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Not what I was expecting nor as described by Ideal World agent who caught me off guard with an unsolicited sales call on behalf of lifestyleplus. I can get better deals without subscription. Couldn'... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

94% of your trust pilot reviews are 1 start. That explains why .. perhaps you should review the way you do 'business' if that's how you call it. Shocking, ripped me off hundreds of pounds and ne... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Fraudulent company who acquire your credit card details from "Ideal Shopping Direct"/similarly named trading names (via national TV ads on shopping channels) without your permission. Then debit 0.00... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This company is disgusting!!! my 79 year old nan ordered something off ideal world before Christmas and then on 31st December 2022 lifestyle plus has taken £104.95 out of her account for a membership... Ver más

La empresa ha respondido


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

69 opiniones

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4 estrellas
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2 estrellas
1 estrella

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1,3

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Valorada con 1 estrellas sobre 5

I ordered a item of ideal world two…

I ordered a item of ideal world two weeks later someone called offering all these freebies they wanted to send me at no cost I never received the parcel and now they are trying to take £104.95 from my bank this company is a scam I would never buy anything from them again

6 de enero de 2023
Opinión espontánea
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Respuesta de Lifestyle Plus

Hi there,

We’re sorry you’re feeling this way.

Whilst the initial Preview is free for the 21 days and this would be explained when being offered, the advisor must go on to explain that after the 21 days the account will upgrade and the annual membership fee will be charged if you do not cancel. These terms must be read before we send anything out to you. We then reiterate these terms in writing to you via your welcome letter.

If you feel that any part of this process has not gone as it should, please do let us know as we’d be keen to investigate.

Valorada con 1 estrellas sobre 5

I have o lay left one star because I…

I have o lay left one star because I have to leave one
Scammers !!!
How is it I fell into this also
Purchased from ideal world and they passed my details to you , I took a call and you sent me the welcome ( it was out across it was free at no point was a fee mentioned. I have cancelled this in December via email I have also got confirmation of this but can you explain how you now have taken another payment ??? This is theft

5 de enero de 2023
Opinión espontánea
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Respuesta de Lifestyle Plus

Hello Rachel,

We’re glad we have been able to speak to you since your review to try and seek a resolve.

On this occasion, there was a system error following the cancellation as explained and we appreciate the frustration this caused. This instance is extremely rare. We sincerely apologise for this. Due to this, we have refunded the recent payment and further compensated you with one other payment as a gesture of goodwill.

With regards to the account itself, permission would always need to be obtained for us to be able to send out our product and passing of details must be mentioned when the offer is made. If there is ever any question on the agreement, we’re always keen to investigate as hold very high standards for advisors offering the membership. Due to the length of time since the initial offer, we would no longer have access to the call recording.

On this account, we didn’t receive notification of cancellation until around 12 months after the initial account was set up hence why any initial payments would be outside of our review.

Valorada con 1 estrellas sobre 5

Lifestyle Plus using unscrupulous Tactics to get people to unknowingly become members

I am a regular customer of Idealworld and I regularly receive cold calls from their advisors about this so called benefits club.

I have always declined these offers as I had a bad experience in the past with the Rocket Group.

However, having been reassured by one cold caller that there is no risk or obligation on my part if I didn't want to proceed - this clearly indicated me having to opt in as oppose having to opting out.

I work away from home and I got back on 28th Dec 22. On 1st Jan 23 I went through my build up of mail which contained a pack from Lifestyle Plus. On reading the introductory letter (dated 26/08/22) it stated that if I did not cancel within 21 days I would be charged £89.99 by becoming a member. On seeing this I immediately checked my bank account and noticed that £104.94 had been deducted on 30/09/22 and a further £24.99 deducted on 05/12/22. I would like to stress that I did not authorise Lifestyle Plus to debit my bank account and I certainly did not want to be a member of this club.

This tactic of Lifestyle Plus using these unscrupulous business tactics to get people to unknowingly join their club is shameful to say the least and I'm extremely surprised that Idealworld would partner with such a company.

I also note that just about all the reviews on trustpilot are similar to mine in that people have been unknowingly duped into becoming a part of Lifestyle Plus.

I personally have no use whatsoever in being a member of Lifestyle Plus and I will be contacting them later today in the hope of getting my money refunded.

I'm a loyal member of Idealworld and I'll be contacting them also.

2 de enero de 2023
Opinión espontánea
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Respuesta de Lifestyle Plus

Hi Paul,

We’re sorry to hear you’ve been left disappointed by your experience.

We want to make clear that transparency is of utmost importance to us and advisors offering our club must make clear that you must contact us to cancel during the Preview period should you not wish to continue. If you feel something has not gone according to standards here, we’d be keen to investigate.

All terms are reiterated in writing in the Welcome Pack, but we appreciate you had mentioned you had not seen that due to being away.

Please get in touch with us so we can look into the matter for you.

Valorada con 1 estrellas sobre 5

Like many others

Like many others, just had £104,95 taken out my bank account, without my permission. Why do companies love ripping off people. Are you going to refund my money, in these hard times??

25 de diciembre de 2022
Opinión espontánea
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Respuesta de Lifestyle Plus

Hi there,

An agreement for our product to be sent does need to be obtained in order for any charges to apply. We take matters where agreement is questioned seriously. We hold high standards for how our product is offered.

If you do feel something has gone wrong here, we would be keen to investigate.

Please get in touch so that we can look into this for you.

Valorada con 1 estrellas sobre 5

Absolute disgraceful scam - basically criminals.

I've just started managing my 75 year old father's finances, after noticing a significant decline in his capacity over the past few months.

Having reviewed his bank statements, he had no idea what several transactions were - and had no memory at all of ever speaking to anyone from 'Lifestyleplus'.

A Google search directed me to Trustpilot - as per the previous reviews, he has also been the unfortunate victim of these parasites.

This company cold-called my father after he bought a vacuum via Ideal World TV shopping in Dec 2021, and then subscribed him to a 'discount scheme' he didn't know existed, let alone ever used. They have taken the following payments -
£104.94 - Jan 22
£24.98 - Apr 22
£24.98 - Jun 22
£24.98 - Aug 22
They attempted to take another £24.98 today, which I have just cancelled through Lloyds Fraud Dept.

Their operating procedure appears to be;
1) Get customer contact details and debit card numbers from Ideal World.
2) Call vulnerable elderly people, who then associate them with the purchase from Ideal World.
3) Persuade them to verbally agree to a tinpot voucher scheme (nothing is signed)
4) Skim around the fact that there will be a recurring payment and hope the victim doesn't notice the money going out of their account.

I'll be calling them tomorrow, to request they return his stolen money - I do not anticipate for one moment they will.

In the event they refuse to return the £180 they have conned out of an elderly vulnerable man, I will be reporting them to both Trading Standards and the police, via Action Fraud.

Disgusting.

20 de noviembre de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Mr Hare.

We’re glad we have been able to converse with you and have resolved this matter. We apologise for any distress caused, as this is never our intention.

When advisors offer our Preview, we hold extremely high standards for how they must do so. All information regarding benefits, cancellation policy and cost must be read word for word in the terms and conditions and maximum understanding is always the goal.

With the above being said, should someone be classed as vulnerable we would not wish for them to be offered our product. Whilst advisors do their upmost to avoid this, this is not always immediately obvious over the phone. We have policies in place to review charges based on circumstance and to do our best to assist if this happens to be the case.

Valorada con 1 estrellas sobre 5

Complete Scam!

Complete Scam!
Cold call from Ideal World asking if I would like to pay 99p to receive some discounts on top restaurants. I said no initially, but they insisted it was just 99p. No mention of membership or costs or the need to cancel anything on the call.
Lifestyle Plus have proceeded to take over £200 from my account over the last year. Only found out as my credit card company blocked the next £104 for this year.
When I called to complain, they refuse to refund me and state that I never cancelled my membership in time. I didnt even know I was a member!
Avoid at all costs, dont buy anything from Ideal World either.

14 de noviembre de 2022
Opinión espontánea
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Respuesta de Lifestyle Plus

Hello Richard.

We take comments regarding the set up of your membership seriously as transparency is key for us. It is rare thankfully that something does go wrong due to the standards and checks we uphold.

If someone does feel that something has not gone according to the strict expectation we uphold, should it be within a timeframe in which we can access that agreement to listen to it, we will always investigate. Call recordings can not be kept indefinitely and we have a fair review period for any charge.

Throughout any members time with us, we send correspondence via post regarding any charge due to be billed with information on why and the benefits attached. We also ensure our contact details are there as reference on any charge on your bank statement so that contact can be made with any questions.

Please get in touch with us via enquiries@lifestyleplus.club to discuss further if you wish.

Valorada con 1 estrellas sobre 5

Ideal world lifestyle plus scam

Tried to take 104.94 out of my account at 0054 am this morning .my bank stopped it as fraud,new card in five days,thank you ideal world for my pressure cooker,

3

13 de noviembre de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Mr Sturdy,

Advisors who offer our Preview must always state clearly the terms and conditions including the cancellation policy, any charges involved and the passing of details. They would also need to gain an agreement before this is sent to you and any charges are attempted.

If you feel something has gone wrong here, please do get in touch and will investigate for you.

Valorada con 4 estrellas sobre 5

Trying to cancel for over a year now - SCAM (RESOLVED!)!

Trying to cancel for > a year now - no response to my emails sent to enquiries @ lifestyle plus .club

Just noticed they took another subscription but have not bothered to respond to any of my emails.

Extremely angry! Why do they make it difficult to cancel? Can't seem to do it from my account. WHY???

I've never used any products from them.

Update 27.10.22 @ 17.12 GMT - after kicking up a fuss & contacting lifestyle plus directly, also Ideal World. I received a satisfactory response today - just a few hours after my review. They will refund all money taken from the date of my original request to cancel - it wasn't years - 16th of October last year(21) - it felt like much longer although I'm a member since 12/2020. I'm told they did not receive my cancellation emails. The address was correct, but, regardless, will give the benefit of doubt, I am happy with their response today. I suggest they put an option to unsubscribe on their website - make it easy and people won't react so angrily. From reading the reviews, most are negative. Going to change mine from 1-4 stars!

Thank you Kelsey for resolving it today.

27 de octubre de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi there Ian,

We are glad we were able to resolve this for you and we have taken on board your feedback :)

Valorada con 1 estrellas sobre 5

Ideal World have scammed my elderly parents credit card

Ideal World have passed on my vulnerable elderly parents Credit Card Details to Scammers Lifestyle Plus!
We have just been asked by my bank if I had authorised a payment to these fraudsters - they didn’t!
Like the other customer, AT NO TIME DID THEY AGREE TO PAY ANY MONEY TO THEM OR AGREE THEY COULD USE THEIR CREDIT CARD DETAILS.
It’s a huge scam preying on people who were simply trying to purchase one item online. It’s disgusting.
We strongly advise everyone affected by this scam to contact Ideal World, your card company and Police or Citizens Advice for support as they make it so hard to even get in touch with someone on the phone to help!

1 de octubre de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Mrs Rees,

Our memberships are offered to customers of Ideal World as a thanks for their custom. Advisors who offer our Preview must always state clearly the terms and conditions including the cancellation policy, any charges involved and the passing of details to us as their trusted partners. They would also need to gain an agreement before any set up.

If you feel something has gone wrong here, please do get in touch. We hold advisors to a very high standard and will investigate for you. We can assure you we take comments such as yours seriously as transparency is our priority.

We note that you mentioned difficulty with getting through to us. We aim to answer all of out calls within a few minutes and succeed in doing this in most instances, with minor exceptions in our peak times or for occasional staff training. It is concerning to hear you have not managed to reach us and as an alternative, if easier for you we also have an email address – enquiries@lifestyleplus.club

Valorada con 1 estrellas sobre 5

I would like to rate "0" stars here

I would like to rate "0" stars here. I purchased holidays from lifestyle plus back in 2019. when I got home and opened up the key pin to actually see what was on offer I realized that it wasn't value for money. I had paid what amounted to £2600 after bank charges for euros to pounds. I got back to Lifestyle Plus right away which was well within a cooling off period. I waited for a response. I tried again (I have emails saved) eventually I got them on the phone when one guy promised me that he would sort it out. Apparently he would have to sell my package and give me back my money minus charges. I didn't mind losing commission. I heard nothing for ages. I got in touch again and the guy had either left or had gone back to England. (Then the Pandemic) I have recently said I was going to get the credit company involved or a solicitor (by email) I haven't heard from them yet. I'm really fed up with it all. I want to be reasonable and accept £2000 but can't get any joy. I would like to advise that the company I dealt with is called Lifestyle Plus based in Tenerife. they can be reached at admin at lifestyleplus.com I await reply.

30 de septiembre de 2021
Opinión espontánea
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Respuesta de Lifestyle Plus

Hello Mike,

Lifestyle Plus was not established as a product until 2020. Also the circumstances that you have explained are not familair to our product.

I'm afraid this review has been placed under the wrong company and we would kindly ask that you therefore remove it.

Thank you in advance.

Valorada con 1 estrellas sobre 5

Hi I recently purchased from ideal…

Hi I recently purchased from ideal world I was asked if I wanted a free trial for a month with Life Style plus which I told them I did not, but it seems that they passed on my details anyway. You Life Style plus have taken £104.94 out of my bank account and I would like it put back in please and cancel any further transmission. Thank you M Farrar.

22 de septiembre de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Marie,

Advisors who offer our Preview must always state clearly the terms and conditions including the cancellation policy, any charges involved and the passing of details. They would also need to gain an agreement before this is sent to you.

If you feel something has gone wrong here, please do get in touch. We hold advisors to a very high standard and will investigate for you.

Valorada con 1 estrellas sobre 5

ABSOLUTELY DISGUSTING FRAUDULENT…

ABSOLUTELY DISGUSTING FRAUDULENT BEHAVIOUR!! These con artist have scammed my 70 year old mother in law out of £104 without her permission. My mother in law who is hard of hearing ordered pillow cases from ideal world for £10 and 21 days later these fraudsters take £104 out of her bank account!! With no prior agreement!! My mother in law in no way agreed to any membership with this company and as a vulnerable elderly person this is absolutely disgusting!! There should be no way that this behaviour should be allowed to happen so we are contacting the bank and creating a fraud claim. This company will be blocked for taking any money from her and it’s absolutely disgusting that her card and bank details were passed from ideal world to this company. This is breaching data protection and will be dealt with accordingly!! You should be ashamed of yourselves!!

5 de septiembre de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Nicole.

Our memberships are offered either during the purchase of the item, or shortly after.

Within the initial agreement, charges, the cancellation policy and the passing of details must always be mentioned. This would also be reiterated in writing. Transparency is key to us, and we do not condone anything less.

If a claim is made that guidelines have not been followed, we will always do our best to investigate the matter. If you feel this may have been the case, we urge you to get in touch so we can look to resolve this.


Valorada con 1 estrellas sobre 5

Frustrated!

I recently made an order on Ideal World. The following day I received an unsolicited call from their Customer Service team offering me a free trial of Lifestyle Plus Club. I agreed to the trial and awaited the information.

My order arrived and the item was faulty/damaged. I contacted Ideal World and they have replaced the item promptly and without question.

The Lifestyle Plus paperwork has arrived and after looking through it, I decided that I did not want to proceed.

I have just telephoned Customer Services and selected option 1, then option 3, as guided by the recorded voice, to cancel the Membership.

I explained that I’d had a look through the paperwork, but didn’t wish to proceed and therefore requested cancellation.

The advisor started to question why I didn’t wish to proceed. Why didn’t I want the discounts, rattling off a number of stores where discounts could be achieved, surely you shop at some of them?

Finally, after repeating myself several times, I was provided with a cancellation reference number and I hope I don’t hear anything further.

My one star rating is accorded to Ideal World, for replacing the faulty/damaged item so promptly.

5 de septiembre de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi there,

We're sorry you where left disappointed by your interaction with us. Whilst our advisors will discuss the benefits of the remaining active within your membership, we never want anyone to feel pushed into doing so.

We appreciate you bringing this to our attention and if you are happy to email us with your details, we would be keen to look into this.

Valorada con 1 estrellas sobre 5

1 is too many stars

1 is too many stars as I've been royaly screwed over by these people, I received a phone call asking if I was happy with my new mattress from idealtv which I was/am, he went on to ask me if I was interested in a complimentary, he used that word often, something about discounts off meals out, holidays blah blah blah, at which point I switched of, my mind I mean and because I just wanted him off the phone I said sure, send it, it arrived, I gave it a cursory glance and put it to one side as I wasn't that interested and was busy, I hardly ever go out or do holidays as I'm disabled and virtually housebound, I didn't give it another thought, so today, Saturday so I can't phone them until Monday, they took £104 from my bank, I didn't give them my card number or any kind of permission to take anything from my bank, I rang my bank and because at this point it's only pending they could do nothing until next Saturday, I now have only £15 in my bank and no funds to pay my direct debits and have had to scrounge money from my daughter to cover the dds, how do these people get away with this???

3 de septiembre de 2022
Opinión espontánea
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Respuesta de Lifestyle Plus

Hi Ms Sharpe.

We’re sorry you have been left feeling this way.

The advisor on the phone would have covered all the terms and conditions including cancellation policy, charges and the passing of details. You stated you may have not been following the conversation, but it is important the advisors let you know all of the details as we don’t want anything to be misunderstood when you make your agreement.

Once agreed to, we send out the Welcome Pack which contains a letter, this reconfirms the cancellation policy and the charges involved.

As would have been stated on the call and in writing, you will have had 21 days to enjoy the benefits and to inform us if you did not wish to continue, otherwise the annual membership fee would be debited, and you could then use the benefits all year round.

If the charge was recent, we urge you to get in contact. We have a refund period on all of our charges, and it’s sounds as if you will be well within that at the moment. We would be able to resolve this swiftly for you. If however, the bank do handle this for you instead, the process can take a lot longer and will be out of our hands.

Valorada con 1 estrellas sobre 5

Lifestyle plus just tried to take…

Lifestyle plus just tried to take payment from my credit card and I haven't even received the welcome pack and was assured by their sales person no charges would be made until I activated the account after receipt of said welcome pack!!

31 de agosto de 2022
Opinión espontánea
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Respuesta de Lifestyle Plus

Hi Mitch.

We’re sorry you haven’t received your Welcome Pack! We work with Royal Mail closely to try and ensure reliability. It is rare we have an issue, but if that has been the case, we will happily resolve this for you, and apologise for the inconvenience.

With regard to comments on activation, this is concerning as simply not correct and seems highly unusual this should be advised. We would of course like to investigate this.

Please do get in touch as we would like to assist and look into this situation.

Valorada con 1 estrellas sobre 5

Lifestyleplus raid your bank account…

Lifestyleplus raid your bank account with no warning.
I bought zhuzh from Idealworld,who then gave my bank account details to Lifestyle Plus without my permission who have taken £104.94 out of my account I will never buy from IdealWorld ever again.Emailed the company awaiting the outcome
Lifestyle Plus are a complete rip-off

27 de agosto de 2022
Opinión espontánea
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Respuesta de Lifestyle Plus

Hi Michelle.

We can assure you that transparency is of the upmost importance to us, and we would never condone an instance where any person wasn’t made aware of the full terms of our membership.

When offering our membership, advisors must advise of the benefits of our Previews, along with the cancellation policy and all charges involved.

If you do feel something has not gone according to process, we would be keen to look into this.

Please do get in touch with the details. We’re always happy to help!

Valorada con 1 estrellas sobre 5

Ideal World Passing on Credit Card Details to Scammers Lifestyle Plus

I have just been asked by my bank if I had authorised a payment to these fraudsters - I attempted to purchase from ideal world and the item was obviously damaged so I rejected delivery of it and obtained a refund. Prior to the attempted delivery I received a call from a girl who I understood to be from ideal world asking if she could send me some information about offers, I agreed. I AT NO TIME AGREED TO PAY ANY MONEY TO THEM OR AGREE THEY COULD USE MY CREDIT CARD DETAILS - I will be reporting this to the police and strongly advise everyone affected by this scam to do the same.

11 de agosto de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Pam.

Your review is concerning to us.

Advisors who offer our Preview must always state clearly the terms and conditions including the cancellation policy and any charges involved before this is sent to you. These terms are then reiterated in writing in the Welcome Pack we send.

If you feel something has gone wrong here, please do get in touch. We hold advisors to a very high standard and will investigate for you.

Valorada con 1 estrellas sobre 5

lifestyle plus…

received this introductory pack which we don't want or asked for. phoned to cancel it They gave me a cancellation number after a discussion they take £89.99 out of you account with the card registered with Ideal world cancelled card will not deal with lifestyleplus or Ideal World again

28 de julio de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi there Sid.

When one of our memberships is offered an agreement must be gained following a conversation regarding the terms and conditions and costs associated before anything is set-up.

If a claim is made that guidelines have not been followed, we will always to our best to investigate the matter. However, as you have been since been in touch and the membership was cancelled, we are glad we were able to resolve this for you.

Valorada con 1 estrellas sobre 5

LifeStylePlus raid bank accounts without permission.

Lifestyleplus raid your bank account with no warning.
I bought a Rug Doctor from Idealworld,who then gave my bank account details to Lifestyle Plus without my permission.I will never buy from IdealWorld ever again.
Lifestyle Plus are as bent as a 9 bob note.Report to Trading Standards.

24 de julio de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Neil, Within the initial agreement, charges, the cancellation policy and the passing of details must always be mentioned. This would also be reiterated in writing. Transparency is key to us, and we do not condone anything less.

If a claim is made that guidelines have not been followed, we will always to our best to investigate the matter. However, as you have been since been in touch and the membership was cancelled and refunded, we are glad we were able to resolve this for you.

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