Lifestyle Plus Opiniones 

69
TrustScore: 1.5 sobre 5

1,3

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Valorada con 1 estrellas sobre 5

Not what I was expecting nor as described by Ideal World agent who caught me off guard with an unsolicited sales call on behalf of lifestyleplus. I can get better deals without subscription. Couldn'... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

94% of your trust pilot reviews are 1 start. That explains why .. perhaps you should review the way you do 'business' if that's how you call it. Shocking, ripped me off hundreds of pounds and ne... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Fraudulent company who acquire your credit card details from "Ideal Shopping Direct"/similarly named trading names (via national TV ads on shopping channels) without your permission. Then debit 0.00... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This company is disgusting!!! my 79 year old nan ordered something off ideal world before Christmas and then on 31st December 2022 lifestyle plus has taken £104.95 out of her account for a membership... Ver más

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1,3

Muy malo

TrustScore: 1.5 sobre 5

69 opiniones

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1 estrella

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1,3

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Valorada con 1 estrellas sobre 5

SCAMMERS

SCAMMERS! AVOID - AVOID - AVOID at all COSTS!

They basically get your bank account details and charge to about £90 joining fee then £24.99 per month in exchange for sending you useless coupons and junk mail through the post.

I only noticed when I eventually realised their name kept coming up on my banks statements; I didn't know who they were but they'd been extracting money from my account without my knowledge or agreement. They have taken nearly £170.00 out of my account for which I have received some junk mail.

An agent from Ideal World mislead me and passed my details to Lifestyle Plus and since then they have been stealing money out of my bank account.

When I called to find out what was going on and to request they cancel my 'membership' they refused to cancel it and sent another one of their useless brochures. I could only get their thing cancelled by going through Ideal World Customer Services but I'm still about £170.00 out of pocket and Ideal World have refused to help me get my money back when they are the ones who got me into this SCAM in the first place.

Life Style Plus' address is a PO BOX number and they are nothing but SCAMMERS stealing people's hard earned money. Ideal World ought to be utterly ashamed to be affiliated with them. They obviously have no morals and are only concerned with profits and not their customers' satisfaction and right to be treated fairly as consumers of their products and services. I'm so disappointed in Ideal World and have been let down by them.

Unless you have money to burn, don't sign up to anything like this over the phone, no matter how great the sales person makes it sound - especially not without doing some thorough checking on the background and authenticity of who you are dealing with first!

Let your friends and loved ones know about this so called company 'Lifestyle Plus' as forewarned is forearmed. I wouldn't want anyone else to be ripped off the way I have been.

1 de febrero de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Petra, we take claims of mis-sold memberships seriously, as transparency with our products and processes is a top priority of ours. At time of initial agreement, the advisor should always cover any charges involved, the opt out policy and those details will be passed to ourselves as we administer the club on behalf of our partner company. Where possible we will always investigate these claims. If during the investigation they had found that any part of this process had been unclear, we would of course always look to review the situation.

Valorada con 1 estrellas sobre 5

Thieves

I bought some pot and pans on there web site(see on tv program)all fine and delivered.
A few weeks later i received a phone call from life style plus stating that because i purchased from ideal world i was entitled to a free gift(i thought great)but i had to pay £1.00 for delivery due to the size(ok)also set up account and supply them with a password (didnt think at the time as not long been out of hospital due to heart attack)so i pay'd £1.00 using my bank card.
4 weeks later thay took £104 and odd pence.
At no time in the conversation with the lady that phoned me was there a mention of a membership fee.
so i went to my bank(at first i did not know what the money was for that came out of my account)
the bank refunded me,several weeks later i got a letter from my bank stating thay was going to take £104 from my account as the payment apparently was legit because that had my card details and password to the account i set up.OMG
i phone these pirates(lifestyle plus) to complain and get my money back,thay said thay will investigate and i will receive a letter.2 days( 2 DAYS?) later i got that letter stating that the phone call i had from the lady was legit because every thing was explaind and that i would not receive a refund and my account has been canceled/closed at my request).
OMG,AT NO TIME WITH DEALING WITH THIS LADY WAS I INFORMED OF A MEMBERSHIP FEE OF THE ABOVE AMOUNT,I PAYED £1.00 FOR THE DELIVERY OF MY FREE GIFT,FROM THERE YOU STOLE £104 FROM MY ACCOUNT WITHOUT MY CONSENT OR KNOWLEDGE WHICH IS CALLED THEFT.
DO NOT DEAL WITH THESE PEOPLE.

2 de enero de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hello Robert, we never like to hear that anyone has been left disappointed by their experience with us. We can assure you when we investigate an initial agreement, we ensure that the advisor covered all information and that everything was clear. Should this have not been the case you would of course, have been reimbursed.

With regard to the investigation through your bank whilst the bank investigates the matter, they do place the funds in your account. However, following investigation should they decide there is no reason to question the charge, they then place the funds back with us.

Valorada con 1 estrellas sobre 5

Thieves

They just take money from your bank account without permission or providing anything for it. Basically theft.

12 de diciembre de 2021
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Richard. Transparency with our products and processes is a top priority of ours. When one of our memberships is offered an agreement must be gained following a conversation regarding the terms and conditions and costs associated before anything is set-up. Should you feel something has gone wrong here, we would be keen to assist. Our memberships main premise is to save you money in all different areas of your life. We are always happy to help you make the most out of your membership should you need assistance.

Valorada con 1 estrellas sobre 5

Fraudulent take monies from you by taking your details from a related company without your permission.

Fraudulent company who acquire your credit card details from "Ideal Shopping Direct"/similarly named trading names (via national TV ads on shopping channels) without your permission. Then debit 0.00 pence+ £89.99 for a bogus "lifestyle subscription" without any consent whatsoever. Shameful they are advertising on TV. Directors +staff should be in jail. That is me speaking as a lawyer.

12 de diciembre de 2021
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Mike. We can assure you that people’s data would never be sent to us without prior agreement, and we would only have details form those who have agreed to the membership.

Should there ever be any question as to the set-up of this membership from yourself we will happily investigate as transparency with our products and processes is a top priority of ours.

Valorada con 1 estrellas sobre 5

Don't go near Lifestyle or their other businesses.

Watch out! If you buy from Ideal World (which I suspect these people own) your bank details will get passed to Lifestyleplus.
You will then find you have 'subscribed' for membership at an annual cost of £89.99. My wife had that happen and didn't notice the payment - but she never received anything in the post from Lifestyle. Now a renewal has arrived, claiming a letter was sent over 21 days ago and since it wasn't replied to she is deemed to have agreed to renew. There was no letter.

It is possible to phone and cancel (Ha Ha!). Guess what? you can't get through or there's a recorded message saying the company is doing 'training' and you will have to ring another time. Mr Andrew Huggins owns this company (it's called Rocket UK Ltd in Brighton). I note from the accounts that someone there takes director's loans (over £300k in the last accounts) so it's a nice little earner!

7 de diciembre de 2021
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hello David. We can assure you that people’s data would never be sent to us without prior agreement, and we would only have details form those who have agreed to the membership. To clarify, we do not own Ideal World, they are purely a partner of ours and we administer a membership for their loyal customers.

At time of initial agreement, the advisor should always cover any charges involved, the opt out policy and all other terms and processes. To try and ensure safe arrival of the product to you we work with Royal Mail closely. Should our members not receive what we have sent there is a process in place for this.

We are ever so sorry that when you tried to contact you were unable to reach us. We try and keep lines open as much as possible but do occasionally need to roll out staff training sessions.

Valorada con 1 estrellas sobre 5

Lifestyleperks took the bank details…

Lifestyleperks took the bank details from my 90yr old nan over the phone. Saying she could cancel in 2 weeks if it's no good to her. She forgot. So they took about £90 from her bank. It took me 4 months to get the money back to her. And theyve shared her details with other scam companies. now we have another letter saying they are taking this years money from her bank. The only way to cancell is phone 0330 number. I explained she has diamentia. Nothing. I hate these people. They should be ashamed of what they've put her through.

11 de noviembre de 2021
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Lydia. We are so sorry to hear about your experience. We completely understand why there may have been confusion, but we are not Lifestyle Perks, we are Lifestyle Plus a completely different company. We hope you have managed to get this resolved now. Best wishes.

Valorada con 1 estrellas sobre 5

An unsolicited Leisure Pass

I received by post a correctly addressed letter enclosing a Smart Leisure Pass. The letter stated that a fee of £24.99 had been charged to my “original billing source”. I have never heard of this organisation and can only assume that my name and address had been sold to it. Obviously this is a Scam operation. The fee has so far not been charged to my credit card but I assume that if I were to telephone the number provided some form of trick would be attempted.

19 de septiembre de 2021
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Richard, we take claims of mis-sold memberships seriously, as transparency with our products and processes is a top priority of ours and all charges and the opt out policy along must be made clear at point of agreement. We can assure you that people’s data would never be sold to us, and we would only have details form those who have agreed to the membership. If a claim is made that guidelines have not been followed, we will always to our best to investigate the matter. If there has been a charge you wish to discuss, we’re always happy to help. With regards to the £24.99 charge you referenced, this would be an Exclusive Member Offer which are offered up to four times a year with a range of different benefits to our members. Upon offering the preview the advisor will have explained these and the costs and process associated. Please get in touch should you wish to discuss this further.

Valorada con 1 estrellas sobre 5

Sitting at the end of the phone

We appreciate all our customers etc etc. Have been on the phone waiting for a response from customer services for over 40 minutes now. How long will I have to wait for a response, we will see. If this is how much they appreciate me thank goodness i am hoping eventually to cancel lifestyleplus club membership

I have now spent 1 hour 30 minutes listening to this message. How does one get through to cancel this please?

6 de julio de 2021
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi there Karen, we are concerned you stated there was an issue reaching us. We can assure you that we do our upmost to answer all calls as quickly as possible and if time allows, we also will try and contact back any calls we miss. The waiting time sounds a lot longer than we would typically expect so we are ever so sorry for this. We aim to answer all of our calls within three minutes, for this to have happened I may have been due to unforeseen circumstances.

Valorada con 1 estrellas sobre 5

Utter rip off and con

So today ive had my pack that I get for 21 days totally free of charge and after 21 days it £89.99 per year.

I was sold on the promise of.
A free family photo shoot.
Upto 50% off at over 5000 restaurants in the UK.
Upto 40% off cinema tickets.
Upto 50% off UK theatre tickets.
241 at over 300 UK hotels.
£60 credit to your Ideal World OR Create & Craft account.
£10 Giftcard for Sainsburys.
Afternoon tea to the value of £40.
£100 off any one trip on Eurostar or flights to anywhere in Europe.

So it sounds cool :) HOWEVER.

Ive logged into the dine card once then I went back to take another look and now get account blocked.
According to Lifestyle plus its working as it should?

I go to the cinema site - the nearest cinema to me is 49 miles away despite having one 2 miles away an Odeon but nahhh that's not on.

I do a lot of travel in the UK so then went oh the hotels might be good. I signed up then logged in and got account blocked by site admin.
Again Lifestyle Plus say its fine.

I can’t access ANY of the other offers IE DFDS 50% off on the main site as it says unless I pay for 12 months you can’t see that Information.

What is the point of having a 21 day look around if I can’t see what im gonna save and nothing works.?

The biggest laugh of all was ive actually booked a show on May 14th in London been booked DIRECT with the theatre since September 2020. Next to me on your system is two empty seats that your theatre system is selling FEE FREE for £107 not bad for London until you look on the MAIN theatre website who are charging for the same 2 seats £71 each with £1.95 fees each seat. That’s like £35 more than booking direct with the theatre, Hows that saving its costing me more AGAIN.

Your system doesn't work as it should.

You promise of access as you say is just not there since your site assumes my account is fully blocked.

You can’t access any Information that you might want somewhere else.

Ive spent 2 hours trying to solve this and get a look at stuff and so far ive got into theatre tickets that are more expensive than at the theatre nothing else.

Customer service is well im still waiting.

But be warned on day 21 of the pack they take the money from you, I have informed them I don't want it but yet to have a reply lets see on day 21 what happens. Personally I would advise anyone else to avoid this company who also run under a name of Rocket in Brighton.

9 de febrero de 2021
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi there Stuart, we’re really sorry to hear that the product did not meet your expectations. Should we receive any comment that any part of the service is experiencing a technical error, we will always be happy to investigate, and will complete tests our side before discussing the results with you.

With regards to what is available in the preview all offers within our savings guide, so for many major retailers, you can access this within your 21 days. All Annual Member Rewards will become available if you become an Annual Member.

Lastly, we are sorry to hear about your experience with the theatre tickets. Whilst we endeavor to supply the best price possible, the supplier can look to amend pricing at any time which could affect to value of the offer.

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