Lifestyle Plus Opiniones 

69
TrustScore: 1.5 sobre 5

1,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Not what I was expecting nor as described by Ideal World agent who caught me off guard with an unsolicited sales call on behalf of lifestyleplus. I can get better deals without subscription. Couldn'... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

94% of your trust pilot reviews are 1 start. That explains why .. perhaps you should review the way you do 'business' if that's how you call it. Shocking, ripped me off hundreds of pounds and ne... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Fraudulent company who acquire your credit card details from "Ideal Shopping Direct"/similarly named trading names (via national TV ads on shopping channels) without your permission. Then debit 0.00... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This company is disgusting!!! my 79 year old nan ordered something off ideal world before Christmas and then on 31st December 2022 lifestyle plus has taken £104.95 out of her account for a membership... Ver más

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1,3

Muy malo

TrustScore: 1.5 sobre 5

69 opiniones

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Valorada con 1 estrellas sobre 5

My 80 year old mother ordered something…

My 80 year old mother ordered something from Ideal World a couple of weeks ago which she had a good dressing down from me about due to them being known for pulling stunts like this

then yesterday £104 was tried to be extracted from her account by Lifestyle+

My mother can barley understand how to pay for something over the phone nevermind some free offer that has to be opted out of

You people should be ashamed for trying to scam oap's

You can point to the terms all you want you know full well that 80% of your userbase have no idea what you are doing or offering them they just hear free

GFYS

19 de julio de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi There.

We’re sorry you feel this way. The advisor who discusses the Preview must make clear that there is a cancellation process involved.

Furthermore, If at any point during this initial phone call it is deemed the member is in anyway vulnerable or unable to make an informed decision on the subtility of the club, the membership would not have gone ahead.

Transparency is of upmost importance to us, so if there is any dispute that this was not handled correctly, please get in touch as we would be keen to investigate.

Valorada con 1 estrellas sobre 5

After googling this and reading many of…

After googling this and reading many of these comments, I can actually say I'm appalled. This company has tried twice to take 104.94 out of my account. I have never bought anything from ideal world so I want to know how this company Lifestyle has gotten my bank details??? They are trying to commit fraud on a large scale. This needs taken to the police or whoever needs to know this to make it stop. Good job my bank is on the ball and have blocked this company. Just letting you know Lifestyle, your being reported. So angry.

13 de julio de 2022
Opinión espontánea
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Respuesta de Lifestyle Plus

Hi Julie.

We would be happy to look into this for you as this claim is concerning. Lifestyle Plus members will have had to shop with Ideal World. When being offered the club, the advisor will always need to explain as part of the agreement, your details will be passed to us at the club in order to set up the membership. If you have not shopped with Ideal World we would need to establish how this has come to be.

We can assure you that transparency is key for us. To explain the process, the club is offered as a thank you for your purchase, all information regarding the club, charges involved, our cancellation policy and more must be explained and agreed to. If there is ever any deviation from this process we take this very seriously, and urge those with any claim of this to contact us for further investigation.

We hope to hear from you soon.

Valorada con 1 estrellas sobre 5

This is an absolute sham of a company.

This is an absolute sham of a company.

After purchasing one item from ideal world I received a phone call a few days later explaining to me that as a first time buyer I would be entitled to free gifts.!
The free gifts never arrived however an envelope arrived from lifestyle plus with a free packet of seeds in it I threw the envelope in the bin as it was such a load of crap just various leaflets asking you to purchase things.

It then turned out that the seeds were the free gift and the offers were also part of it. They took £104 out of my bank account as apparently within that envelope of various offers of rubbish was a piece of paper Which was a contract for me with lifestyle plus!

I am currently in the process of trying to get this back. I have asked for a copy of the transcript because there is no way that I would agree to join lifestyle plus. I only wanted a hairbrush from ideal world.
At no stage was I told that they had my bank details which was obviously passed on to them by ideal world. They have told me the agreement was made verbally for them to take money out of my account. I am now seeking legal advice

Absolutely fuming DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY

1 de julio de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Denise.

We're sorry this experience has left you feeling this way.

We have investigated the matter as agreed and did find that all information regarding the membership and its terms including cost, the passing of details and cancellation policy were advised. On the call an agreement following these terms and the Welcome Pack sent to you. As also promised a transcript of the call is being arranged and sent to you.

Regarding the Welcome Pack sent to you, that would include a welcome letter with our contact information and an outline of the terms and conditions in writing. The Welcome Pack would also include details of how to access all of the savings and discounts we provide, along with 3 Complimentary Rewards and information on how to claim your Preview Gifts. Whilst one of the 3 Preview Gifts is a selection of garden seeds, we do not include any seeds when we initially send the pack to you.

In this instance, as the cancellation policy was not followed the account upgraded and the charge for annual membership, plus an additional offer of Coffee Perks was applied to the account as was advised in the initial set up. We do also have a refund period for all charges, but the request was made quite some time outside of this to cancel.

Whilst we do not wish for anybody to be left disappointed, we hold high standards for any advisor discussing our memberships and should anything ever be done incorrectly, we take the matter very seriously and would always be keen to put it right.

Valorada con 1 estrellas sobre 5

I too was contacted by this company…

I too was contacted by this company after my first purchase from ideal word it was very much sold to me as a “have a look through and contact us if interested conversation” I SPECIFICALLY asked that if I agreed to receive the literature I definitely wouldn’t be charged anything. I was ASSURED they would contact me before taking anything. 21 days later my bank contacts me about a possible fraudulent bank transaction for £104.94 !!!! I believe this is MISSELLING ON A GRAND SCALE at the very minimum. Interestingly they tried to take the money at 2.40 am! Did you know you can ask the bank to put a block on a company to prevent them trying to take money in the future. I will never be interested in lifestyle plus OR ideal world either who must be complicit in this set up. Avoid! - the “deals” are rubbish anyway

21 de junio de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hello there Andrea.

In any instance where a claim is made that a membership is mis-sold, we take this seriously and look to investigate the matter. Within the initial agreement, charges, the cancellation policy and the passing of details must always be mentioned upon agreement as transparency is key to us and we do not condone anything less.

At time of initial agreement, the advisor should always cover any charges involved and the opt out policy. We also write at least 21 days prior to any charge and have a refund policy on all membership charges.

With regard to the value of our memberships, there are extensive benefits included and the value can way outweigh the membership fee.

Please get in touch as we would be keen to investigate. Thank you.

Valorada con 1 estrellas sobre 5

Just got back my money from a crooked organisation

Just got my money back from these crooked company. Holding my card details I believe is illegal. Using an opt out scheme is a con. After days of screaming on the phone I received an email stating they were right. Ask for a RECORDING of the so called acceptance. Yes we’ll get it to you. 6 days later they had re-revued and REFUNDED. Still believe them to be crooked.
Alan Lewis

Dear Mr Lewis,

Following our recent communication, we have since been informed that there was a miscommunication. Upon further review we will be refunding the total of £104.94 back to you.

Whilst the terms and conditions were read as expected of the advisor, there were also questions towards the end of the call regarding the sign-up procedure and it is possible there was misunderstanding here. Complete understanding and transparency are priorities to us and as such, we decided to re-evaluate and reverse the initial decision.

The refund has been processed today and will be back with you within the next 3-5 working days. We do apologise for the inconvenience.

Kindest regards,
Kelsey


Kelsey Lee
Customer Support Administrator
The Rocket Marketing Group,
Telecom House,
125-135 Preston Road,
Brighton, BN1 6AF

18 de junio de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Dear Mr Lewis,

We’re sorry you have been left feeling this way.

As stated in our response, the information you disputed was, after review, in fact made clear on the original sales call, as per our terms and conditions, including full agreement and cancellation policy. All charges were stated, as was the fact that your details would be passed to ourselves, Rocket UK, as we administer the club, and full agreement and consent was given. We also investigated, as agreed, whether a cancellation call had been made by yourself as per your request, the result of which being that no call had been made.

We take comments regarding the validity of our memberships very seriously and as such, we reviewed the original sales call for a second time. In this instance, we decided to air on the side of caution so as not to allow room for any misunderstanding, which is why a refund was granted on this occasion.

We also want to make clear in our reply, that only one telephone conversation was had with yourself regarding the account, and it was on that call in which we agreed to investigate the matter. Multiple days of telephone conversations were simply not the case, and we wouldn’t have handled any complaint in this manner.

We're glad this matter has now been resolved for you. Best regards.

Valorada con 1 estrellas sobre 5

This is a scam

This is a scam, they call you and say they are sending you complimentary vouchers for .98p and if at a later stage you can take the annual subscription, you let them send you the vouchers and all of a sudden if you don't ask them to cancel they automatically after 21 days charge you £104 for an annual subscription, I didn't even open the package as I didn't think I had to cancel anything. do not be fooled like me.

8 de junio de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Bianca.

We’re sorry you feel this way. The advisor who discusses the Preview with you must make clear that there is a cancellation process involved.

Transparency is of upmost importance to us, so if there is any dispute that this was not explained correctly, please get in touch as we would be keen to investigate. Thank you.

Valorada con 1 estrellas sobre 5

Conning old women out of money

Conning old women out of money. I can't express how enraged I am that you did this to my grandmother. Ideal world keep sending her stuff she never asked for & now they've given her card details to a 3rd party con artist company "ideal lifestyle" who took it upon themselves to sign her up for a subscription SHE NEVER ASKED FOR. You won't get a penny because the bank has been contacted & her card cancelled, the bank has taken all the garbage you sent her & have passed it to their fraud department. Turns out banks don't like it when you try robbing their customers. I will also be taking legal action against both companies. This is at minimum a violation of data protection & fraud.
Disgusting behavior.
& Kindly miss me with your lying copy & paste response.....

4 de junio de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Mr Adamson.

We’re always happy to help and are keen to speak to you to on the matter, so please do get in touch so we can do so.

We at Lifestyle Plus are a partner to Ideal World. Memberships need to be agreed to in order to be set up and the advisor must advise that details will be passed to ourselves to create the membership.

Valorada con 1 estrellas sobre 5

MISLEADING, UNAUTHORISED DD SETUP, CRAP!

DISGUSTING! Like many others, I was rang up after making my first purchase on ideal world. Was told it was some offers for me to look through free of cost and took a password (thinking the password was just for if i needed to get through to them, it was ease of access and a line of security). I was told absolutely nothing about being signed up for a 21 day trial and having to ring up to cancel (almost everything nowadays is able to be cancelled online, but not these guys). BASICALLY A SCAM, NEVER TOLD ABOUT BEING SIGNED UP TO ANYTHING, AND NEVER TOLD THEY HAD MY BANK DETAILS FOR THIS 3RD PARTY REWARD SCHEME WHERE THEY'D SET UP A DIRECT DEBIT!
Intend to cancel when I can get through to their lines otherwise its going to be a banking dispute.
Don't reply to me with legal crap that's hidden in T&C's on the leaflets and letters sent out. THIS SHOULD HAVE BEEN THE 1ST THING YOU TOLD PEOPLE WHEN SENDING THIS OUT!
I suffer with Mental Health problems, and companies like you make NONE OF IT BETTER YOU SPINELESS SCAM ARTISTS!

28 de mayo de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi there. If there has been a charge you wish to discuss, we’re always happy to help. As per the initial agreement, we write at least 21 days prior to any charge and have a refund policy on all membership charges. Beyond this point, all charges would be subject to review. Please contact our customer service team by calling 01273 668835 or emailing enquiries@lifestyleplus.club to discuss this further.

Valorada con 1 estrellas sobre 5

Complete scam

Never purchased anything from this company or an associated company. Received a letter today thanking me for accepting a trial to Leisure Lifestyle which includes my bank account details and a claim that I will be paying £399/month.

Disgusting criminals who prey on the vulnerable.

22 de mayo de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Sophia! Thank you for getting in touch.

Please rest assured, that that Rocket UK does not own and has no affiliation with Leisure Lifestyle. Furthermore, £399 is not a charge we recognize. There seems to have been some confusion.

We would ask that you please remove this comment as it is Misleading, inaccurate and not reflective of Lifestyle Plus.

Valorada con 1 estrellas sobre 5

These people need bringing to account…

These people need bringing to account for their unscrupulous attempts to extract money from people's bank accounts, Having ordered a product from idealworld on TV, which incidentally never arrived, but was given a refund A few days later I received a call from lifestyle plus claiming they had a gift pack which if 99p was paid I would receive all of their so called wonderful discounts, A big mistake do not under any circumstances give these robbers your bank details, they have tried several times to take money from my account, by the amount of £24.99 a month. Something needs to be done about this company preying on people. My advice STAY AWAY FROM LIFESTYLE PLUS, SCAMMERS !!!

17 de mayo de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hello there Paul.

In any instance where a claim is made that a membership is mis-sold, we take this seriously and look to investigate the matter. Within the initial agreement, charges, the cancellation policy and the passing of details must always be mentioned upon agreement as transparency is key to us and we do not condone anything less.

At time of initial agreement, the advisor should always cover any charges involved and the opt out policy. We also write at least 21 days prior to any charge and have a refund policy on all membership charges.

With regard to the value of our memberships, there are extensive benefits included and the value can way outweigh the membership fee.

We never mean to cause upset our aim is to supply our members with a range of benefits they can enjoy and save money.

Valorada con 1 estrellas sobre 5

UNAUTHORISED PAYMENT

Made a purchase from Ideal World for £12. Following a phone call I received a Membership Pack on a 3 week trial. No mention of Membership Fee being taken automatically after 3 weeks and no mention of having to cancel the Membership. Also no mention of keeping my card details so they can take payment. UNAUTHORISED PAYMENT TAKEN FOR £104.94. This is fraud and has been reported. I have asked for an immediate refund! Fingers crossed!

7 de mayo de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Good afternoon.

We take claims such as this very seriously as transparency is key for us. Following your recent email and the comments made in this review, we did investigate the original agreement. As per our response, all terms including cost and the cancellation policy were made clear during the conversation and agreed to. Advisors would need to cover all terms before proceeding.

Where possible we will investigate claims of mis-sold memberships as clarity will always be a priority for us.

As you did happen to be in refund period at the time of contacting, we are glad we were able to resolve this for you.

Valorada con 1 estrellas sobre 5

Bought a garden product then had a call…

Bought a garden product then had a call from a man who said he was sending us a free gift. Nothing came and today I discover a £104 .94 debit on my account from them. Going to speak to my bank now. Big con. I am going to cancel my card, and I will never shop with Ideal World again. I would like to get a number that I can talk to the thieves!

13 de abril de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Lyons. If there has been a charge you wish to discuss, we’re always happy to help. As per the initial agreement, we write at least 21 days prior to any charge and have a refund policy on all membership charges. Beyond this point, all charges would be subject to review. Please get in touch to discuss this further.

Valorada con 5 estrellas sobre 5

Customeer Service Excellent

I received the invitation to join this club after a purchase on Ideal World TV shopping. I was unsure, as lots of the offers did not really suit us, so contacted Lifestyle Plus to ask more details. I spoke to Danny who was very knowledgeable and extremely helpful, hence the good rating. However the product was not for us, and I cancelled both the Perks and the Lifestyle Plus. There was nothing much in my area, and the voucher scheme does not appeal to us. Also very wary of the extra offers costing £24.99 throughout the year that Ideal World told us about... the fact you have to cancel or be billed is a negative. On cancelling the memberships I got reference numbers for each, although I had to ask for this. Having now read some of these reviews, it seems people are having a bad experience... however, the company were very helpful when I contacted them, and I got through straight away on the Customer Support number on both occassions that I rang them.

12 de abril de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Nadine,

Thank you so much for your review, this means a lot!

Your lovely comments regarding Danny will be passed on and he will be thrilled.

We appreciate you taking the time to look over our preview, even if on this occasion you did not feel it was for you.

Valorada con 1 estrellas sobre 5

LEGALISED THEFT

My wife bought something from ideal world and then got a call from an ideal world agent offering lifestyle plus. She was told that a pack would be sent out for her to have a look at. There was no mention of her bank details being obtained from ideal world, there was no mention of a 21 day free trial. My wife was informed of an £89.99 fee IF she decided to join. Well we looked at it and very quickly realised the pack was worth less than toilet paper. Oh and there was no mention of cancellation either. Today lifestyleplus just tried to take £104 out our bank account. Thankfully its a spare account we only use for the odd purchase etc so there wasn't enough cash so it declined.
So after doing a bit of research we have found out that you guys are scum. THIEVING off unsuspecting old people misleading people and not providing an adequate service. I will be reporting your company to the financial ombudsman and to the police fraud and corruption team at Scotland Yard. As for my bank details you might as well loose them as I've reported it as stolen so you can't keep trying to take my money.

Dirty rotten bxxtards, it companies like yours that should be allowed to exist. Legalised scams and fraud.

11 de abril de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Adam,

In any instance where a claim is made that a membership is mis-sold, we take this seriously and look to investigate the matter. Within the initial agreement, charges, the cancellation policy and the passing of details must always be mentioned upon agreement as transparency is key to us and we do not condone anything less.

We also note you’ve stated cancellation was not mentioned on the paperwork. We know this incorrect as produce this ourselves and the terms will always be reiterated in writing.

With regard to the value of our memberships, there are extensive benefits included and the value can way outweigh the membership fee.

We never mean to cause upset our aim is to supply our members with a range of benefits they can enjoy and save money. We’re always keen to assist, please do get in touch if you wish to discuss the matter.

Valorada con 1 estrellas sobre 5

Beware this is a con and they steal…

Beware this is a con and they steal your money. They never tell you that there is charge or give you opt options etc. All they said just to look at this and nothing about payment taken from my Bank account

7 de abril de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Karen.

We’re sorry you feel the service you have received had been unsatisfactory.

We take claims of mis-sold memberships seriously, as transparency with our products and processes is a top priority of ours.

If a claim is made that guidelines have not been followed, we will always to our best to investigate the matter.

Please get in touch should you wish to discuss this further.

Valorada con 1 estrellas sobre 5

Absolute con

Absolute con. Ordered with IdealworldTV for an item which has been paid and received for. Now they have 'signed me up' for subscription to a club, and charged my card.

5 de abril de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hello there Mrv.

We’re sorry to hear you feel the service you have received had been unsatisfactory.

We take claims of mis-sold memberships seriously, as transparency with our products and processes is a top priority of ours. At time of initial agreement, the advisor should always cover any charges involved, the opt out policy and that details will be passed to ourselves as we administer the club on behalf of our partner company. If a claim is made that guidelines have not been followed, we will always to our best to investigate the matter.

Please get in touch should you wish to discuss this further.

Valorada con 5 estrellas sobre 5

What a pleasure to speak today

What a pleasure to speak today
Very professional, polite service and friendly, and very helpful, excellent

30 de marzo de 2022
Opinión espontánea
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Respuesta de Lifestyle Plus

Hey Byron! Thank you so much for your feedback, we really appreciate it. We hope you continue to enjoy.

Valorada con 1 estrellas sobre 5

Not what I was expecting nor as…

Not what I was expecting nor as described by Ideal World agent who caught me off guard with an unsolicited sales call on behalf of lifestyleplus. I can get better deals without subscription.
Couldn't get a reply on 01273668835 so rang Rocket Lifestyleplus 01273 647930. Spoke with a young lady called Ella who cancelled my trial membership. Be sure that you obtain a Cancellation Reference Number.

25 de marzo de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi there John, we’re very sorry you feel this way! We are concerned you stated there was an issue reaching us. We can assure you that we do our upmost to answer all calls as quickly as possible.

Lifestyle Plus is offered to the valued customers of Ideal World, with a range of benefits included, however, we’re also really sorry to hear that the product did not meet your expectations. We are glad to hear this has been resolved for you.

Valorada con 1 estrellas sobre 5

How to get out of Lifestyle Plus

Whilst I joined the Club voluntarily, having shopped at Ideal World, the Club then kept enrolling me in different discount schemes for £24.99 per scheme.
Each time I would receive a letter advising that if I did not want to join the new discount scheme then I should call their number (01273 668835) but that number is never answered!
The emails were not answered either.
So in reading the small print I noted that the Club is administered by Rocket Marketing Group. So I found this number for them online (01273 647930) and although the initial automated call queue system says it's for a different club, when I actually spoke to someone they confirmed this is the right number to contact them on. They opted me out of all future offers and also confirmed that when I get the main membership renewal letter I should call this number again to ensure membership is NOT renewed.
I hope others find this information helpful as it's the only way I could stop them from taking more of my money.
My advice would be not to join in the first place!!

10 de marzo de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi Ann. Concerning to hear you had difficulty reaching us! We can assure you that we do our upmost to answer all calls as quickly as possible, and we’ve not received other comments on difficulty reaching this line. Our email inbox is monitored throughout the week, so it seems we may not have received your mail. However, glad we have been able to speak to you since. We can confirm that we do administer membership clubs for a few different clients, it seems you have reached us on an alternative club line. With regards to the £24.99 charge you referenced, this would be an Exclusive Member Offer which are offered up to four times a year with a range of different benefits to our members. Upon offering the preview the advisor will have explained these and the costs and process associated. We are really sorry to hear you’ve been disappointed with your experience, we are always keen to help should you need us, to assist in helping you make the most out of your membership and its benefits.

Valorada con 1 estrellas sobre 5

Avoid at all costs

If I could give 0 stars for this company I would.
I purchased from Ideal World and was then asked if I wanted to trial lifestyle for 99p and then if I liked it then I could pay an annual fee or cancel by phone.
I have rang for days and days and they dont answer the phones to allow you to cancel.
In the end I have had to spend nearly £7 to send a registered, signed for letter to their company address as well as having the hassle of contacting Ideal world and my credit card provider to not allow them to take the £90 annual fee.
An absolute con.

28 de febrero de 2022
Opinión espontánea
Logotipo de Lifestyle Plus

Respuesta de Lifestyle Plus

Hi there Angela, we’re very sorry you feel this way! We are concerned you stated there was an issue reaching us. We can assure you that we do our upmost to answer all calls as quickly as possible. If time allows, we also will try and contact back any calls we miss and can see around this date range we did attempt to contact any calls we where unable to answer. We are disappointed this was your experience as our previews are made for you to enjoy and that is always our intention.

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