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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Completely avoid. Absolutely awful to rent from. Had a mould issue at their flats in Walkden, was dealing with it for 3 years and destroyed all of our stuff but never was resolved, meanwhile they ga... Ver más

Valorada con 5 estrellas sobre 5

We lived in a livedifrent property for just under four years. Claire our Property Manager has been amazing! Nothing was ever too much trouble for Claire and she made everything very easy for us - espe... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Horrible company to rent with. we kept our house to an amazing standard throughout our tenancy then they knocked £400 off our deposit at the end for a cleaning charge as the bathroom had some du... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We've been renting with Live Difrent for over 4 years and have never had any issues. They always give sufficient notice if they need to visit for any inspections or to resolve any issues. And they're... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de administración de propiedades
  2. Desarrollo inmobiliario
  3. Promotor inmobiliario
  4. Agencia de alquiler de inmuebles

Escrito por la empresa

DifRent Private Rental aims to provide beautiful properties and reliable services, to ensure your home is in an excellent standard during your tenancy.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

56 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,6

Todas las opiniones

(56)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very helpful through the whole process

Very helpful through the whole process. Can’t fault the service given! Would definitely recommend

6 de agosto de 2022
Opinión espontánea
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Respuesta de Live DifRent

What great feedback, thanks Sophie! We're glad you're enjoying your Live DifRent home!

Valorada con 5 estrellas sobre 5

Modern comfortable house with…

Modern comfortable house with everything we need to live our hardworking lives in a new area with loving and caring neighbours . Local to town centre and supermarkets and easy access to the motorway and Cheshire Oaks.

3 de agosto de 2022
Opinión espontánea
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Respuesta de Live DifRent

Thanks a lot for your review Sam, it's amazing to see how much you're loving your home and the local area too!

Valorada con 4 estrellas sobre 5

I would highly recommend renting from…

I would highly recommend renting from this company. The team is great and very helpful, all issues are being resolved within 1-2 of reporting. The rental houses are good quality and affordable.

28 de julio de 2022
Opinión espontánea
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Respuesta de Live DifRent

Hi Alexandra, we really appreciate you taking the time to leave us a review. We'll be sure to share your kind words with the team!

Valorada con 5 estrellas sobre 5

Reporting issues

Any time ive had an issue or something has broken i report it on the app and someone has always responded within 4 days maximum with an appointment slot for them to come and fix it.

28 de julio de 2022
Opinión espontánea
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Respuesta de Live DifRent

Thanks so much for your review, Shelby!

Valorada con 5 estrellas sobre 5

Reported problem with my washing…

Reported problem with my washing machine on Saturday and received a message on Monday to say it had been sent to a contractor. An hour later a contractor had called me to arrange a time to come and fix the machine. By 12pm the same day I had a working washing machine.
Thank you Claire from Live difrent and the contractor, such an easy process.

18 de julio de 2022
Opinión espontánea
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Respuesta de Live DifRent

Thank you so much for your review Janine, it's great to see you're really happy with our service! We will also pass on your kind words to Claire and the contractor too.

Valorada con 5 estrellas sobre 5

Moved in just before Christmas and had…

Moved in just before Christmas and had a few minor issues contacted Claire and the problems have been sorted straight away.
Very happy
Thank you Claire

27 de junio de 2022
Opinión espontánea
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Respuesta de Live DifRent

Thanks for taking the time to leave us a great review!

Valorada con 5 estrellas sobre 5

I dealt with Claire Charlton who…

I dealt with Claire Charlton who answered all queries promptly and kept me updated throughout the process. Excellent customer service.

6 de mayo de 2022
Opinión espontánea
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Respuesta de Live DifRent

Thanks for your lovely review, Ryan!

Valorada con 1 estrellas sobre 5

High Rent/Poor Service - AVOID

Given that all of the property managers say that the least favourite part of their role is deposit deductions, they sure had fun with ours.

It was a bad experience from the offset, they didn’t know where the key for the house were when we were first moving in and actually rendered us homeless for a period of time due to negligence on their part then they didn’t do an inventory or do anything to restore the house to a suitable standard.

They offered no viable solutions to any issues we had, the property itself had been rushed when built so we had all sorts of issues with plumbing, leaks, faulty equipment such as washing machine and they were always extremely slow to respond.

The management team must have changed about ten times during our short tenancy and the latest property manager has to be one of the rudest people I have ever dealt with.

Now we have left the property, despite them not doing any inventory checks when we moved in, they are using old images to show the alleged state of the house before we moved in.

Please avoid at all costs, it is honestly not worth pursuing a property with these incompetent, unprofessional leeches who try to up rents repeatedly for no valid reason.

We were told that paying nearly £1,000 in rent a month was competitive, it was sandwiched between multiple council estates filled with antisocial behaviour and crime and was nowhere near the train station or what they called “Rowley Regis town centre” which isn’t even a place that exists.

AVOID

Note: I have verified my review separately, providing my name and phone number, I’ve noticed that Live Difrent try to question the veracity of any negative reviews but it’s funny how you never see them question the truthfulness of the positive reviews, all of which look suspicious :)

5 de mayo de 2022
Opinión espontánea
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Respuesta de Live DifRent

Dear Philip,

Thank you for taking the time to leave us a review and provide us with additional identifiable information, though it’s disappointing to learn that you were unhappy with the service received. We do endeavour to provide the best service possible for all our customers so it is certainly disheartening to read that you don’t feel you’ve received that on this occasion.

We do appreciate that you have experienced some changes in the asset management team for your property - although this was unavoidable, we would still like to apologise for any inadvertent impact this may have had, and also for any issues you faced at the start of your tenancy with the previous management team.

We would welcome the opportunity to speak to you in relation to the points raised as we note several inaccuracies when compared to our internal notes, so we would like to investigate those further. If you could kindly give our Team Leader, James, a call on 07597401771, we can discuss this further with you.

In the meantime, we would encourage every resident who wishes to dispute any proposed dilapidations to do so through the independent and impartial dispute resolution service offered by the Tenancy Deposit Scheme for adjudication.

Valorada con 5 estrellas sobre 5

Perfect Tenancy!

I had a tenancy with Live DifRent and they were exceptional across all areas. Consistently professional and very efficient and effective at dealing with any queries throughout the whole process of referencing through to terminating my tenancy. A special mention to Claire C who was excellent, polite and provided a great service.

4 de mayo de 2022
Opinión espontánea
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Respuesta de Live DifRent

Thanks so much for your review, Liv! Really great to read and we will be sure to pass your kind comments onto Claire too.

Valorada con 5 estrellas sobre 5

Happy with the speed and agility

I'm happy with the assistance provided by Livedifrente, they were quick and helpful with my maintenance request for my shower, it's good to know we can count on them, thank you for the service, you guys were great!

20 de abril de 2022
Opinión espontánea
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Respuesta de Live DifRent

Thanks for your lovely review, Susana! We're glad you're enjoying your time in a Live DifRent home!

Valorada con 4 estrellas sobre 5

Live DifRent, a vision of living in a high quality home!

Hello, dear all!

My name is Georgiana, and I am happy to tell you more about Live DifRent, as a tenant!

They have excellent customer services, fast and effective reaction, they offered me support during our renting process, and after the contract was signed.
I definitely recomment Live DifRent, for renting a property!
They offer beautiful houses, with generous rear garden, long term contracts, they are flexible, and professionals!
It would be a real great opportunity for both the agent, and families with children, or young families, if they would implement the Rent-to-Buy option for their tenants.
Thank you!
Go for Live DifRent!

12 de abril de 2022
Opinión espontánea
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Respuesta de Live DifRent

What a lovely review to read, thanks so much Georgiana!!

Valorada con 5 estrellas sobre 5

Reported a couple of faults mid Friday…

Reported a couple of faults mid Friday afternoon which were both quickly escalated and resolved. In fact the engineer knocked whilst I was still replying on the portal. Amazing, quick service!

8 de abril de 2022
Opinión espontánea
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Respuesta de Live DifRent

Hi Ian,

Thanks very much for your great review - we’re pleased to hear you’re happy with our service and online maintenance reporting portal!

Valorada con 5 estrellas sobre 5

A property manager sent by angels!

We have been in our new property just under 2 weeks and I feel absolutely compelled to publicly thank our incredible property manager Claire. With it being a new property, we thought it would be seamless !! However there have been more than a few (sorry Claire!) things that have needed attention. We have never had such an attentive & “happy to help” property manager. Nothing we ask of her is too much, and no amount of phone calls or emails ever seem to be an inconvenience. Thank you Claire for being so incredibly wonderful and lovely. Your kindness means more than you know.

12 de noviembre de 2021
Opinión espontánea
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Respuesta de Live DifRent

Thank you for your review Jay! We’re delighted to read that Claire has been able to answer any questions or queries you’ve had to help you get settled into your DifRent home, and that the team were able to help and give you the service you deserve. We will be sure to pass on your incredibly kind words to Claire.

Valorada con 4 estrellas sobre 5

Brilliant experience, verry helpful

We as a family with 3 kids like to share our good experience about Live difrent,we already more then 4 years with them as tenant, and we have enjoyed in our Live difrent home.
They have a good professional team with great communication to ensure exactly what you want and assist you with any issue,they exceeded my expectations, special Mr A. Stephenson, as they are very professional, they guide you through the whole process and they have excellent value for money, honestly, this service is great, and it’s really works, the process was smooth.
I will not hesitate to use them again in future and would highly recommend them, and me as a consumer want my voices can be heard.

6 de noviembre de 2021
Opinión espontánea
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Respuesta de Live DifRent

Hi Abderazak, thank you for taking the time to leave us a review. We very much appreciate your kind comments, and we are delighted to hear you're happy with our services! We will also be sure to pass on your comments to Adam Stephenson too.

Valorada con 5 estrellas sobre 5

Great service

We have enjoyed our time in our Live DifRent property and had Claire Charlton as our contact. Claire always responded promptly and professionally to our questions and dealt with any issues very quickly. It has been a pleasure. Thank you.

4 de noviembre de 2021
Opinión espontánea
Logotipo de Live DifRent

Respuesta de Live DifRent

Hi Daniel, thanks very much for your review. We're delighted to hear that you've enjoyed your Live DifRent home and the services provided by our team. We will be sure to pass on your kind words to Claire too!

Valorada con 4 estrellas sobre 5

Overall good

They generally fix issues with the property very quickly. Also very responsive when an issue is raised.
Put things on at different times of year for the children on the estate

30 de octubre de 2021
Logotipo de Live DifRent

Respuesta de Live DifRent

Hi Gemma, thanks for taking the time to leave us a review. We're glad to hear you're happy with the service provided by our team, and also that you enjoy the community events we put on throughout the year!

Valorada con 4 estrellas sobre 5

Decent accommodation

Professional when dealing with queries, Claire Charlton has been brilliant in supporting us! Not forgetting the very decent accommodation and nice welcome pack. 😊

24 de octubre de 2021
Logotipo de Live DifRent

Respuesta de Live DifRent

Thank you for taking the time to leave us a review. We're glad to hear that you're enjoying your Live DifRent home and are happy with the service provided by our team, and also like the welcome packs we provide to our residents. We will be sure to pass on your kind comments to Claire!

Valorada con 5 estrellas sobre 5

I moved to Liverpool in 2017 and up to…

I moved to Liverpool in 2017 and up to this point I’ve not had any worries any repairs safety checks or whatever else is dealt with in time and I need to give credit to Claire Charlton she responds to all my issues as soon as I raise them she keeps me informed of the progress throughout and I couldn’t ask for a better Asset Manager

23 de octubre de 2021
Logotipo de Live DifRent

Respuesta de Live DifRent

Thanks for your review Demi, it's great to hear that you're enjoying your time with Live DifRent and are happy with the service provided by our team. We will also be sure to pass on your kind words to Claire!

Valorada con 5 estrellas sobre 5

You've been a very good landlord to me…

You've been a very good landlord to me and I like to thank you for everything you've done and you've been very nice all the staff and everything so thanks again Gareth

23 de octubre de 2021
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Respuesta de Live DifRent

Thank you for your review Gareth, we're very glad to see that you're enjoying your home and are happy with the service provided by our team!

Valorada con 5 estrellas sobre 5

Best house we have ever lived in and…

Best house we have ever lived in and company look after you too

22 de octubre de 2021
Logotipo de Live DifRent

Respuesta de Live DifRent

Many thanks for your review Alan, it's great to hear that you are enjoying your time in a Live DifRent home!

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