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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I dont trust this company...I called for a locksmith to Swart Locksmith and Locksub somehow got involved and sent a locksmith who installed a safety lock poorly - I paid 700 pounds for lock and keys o... Ver más

Valorada con 5 estrellas sobre 5

Absolutely brilliant we had someone else booked who didn't turn up but didn't bother to tell us. Gabriel rang immediately fitted us in that night rang b4 he arrived. Got into the garage for us, unf... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Marian fitted two new internal door star locks to our AirBNB today. We asked if he could somehow manage to make the lock fit so the door closed without any gaps, the door hadn’t been constructed as we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely an amazing company Would highly recommend to anyone. Super fast service. I book all my jobs through Chloe, lovely lady and outstanding customer services Always happy to help and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de marketing y medios de comunicación

Escrito por la empresa

LockSub provide locksmiths with jobs local to them whilst ensuring customers receive a local, qualified and insured locksmith. https://locksub.com/terms-and-conditions/


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

548 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(548)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Mine was not an urgent call

Mine was not an urgent call and I made that plain during the telephone call. However they said that they would be with me in a couple of hours. The job was done professionally. However I am extremely shocked at the pricing. Call out fee £59 + VAT. Labor £59 + VAT for less than an hours work.

I needed a new Gearbox £155 + VAT Later priced at £19.99

and a new barrel £45 + VAT Later priced at £13.99
I would definitely not recommend this company and will be warning all my friends and family to avoid them at all costs. my total bill was £381 to have a new gearbox and barrel fitted. I am appalled.

28 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Thank you for your feedback, LockSub is now under new management and we are keen to hear from previous dissatisfied customers and work a resolution based on your previous experience.

Could I kindly ask you send an email to help@locksub.com outlining your complaint and the amount tendered. Please ensure to leave a phone number and someone will get back to you within 24 hours. Many thanks, Caitlin @ LockSub

Valorada con 5 estrellas sobre 5

Marian was really quick efficient and…

Marian was really quick efficient and friendly thank you for a great job

28 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Good Morning Lucy,
Thank you for your lovely review, we are glad you are happy with our service and staff. Marian will be very happy to hear this :)

Valorada con 5 estrellas sobre 5

Locked out of front door

Locked out of front door
Marian arrived promptly and opened our front door within just a few minutes. He was very polite, friendly and informative. We wouldn’t hesitate to recommend him. Thank you

28 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Good Morning Michael,
Thank you for your lovely review, we are glad you are happy with our service and staff. Marian will be very happy to hear this :)

Valorada con 5 estrellas sobre 5

Arrived punctually

Arrived punctually, Marian repaired garage handle without have to buy a new one, highly skilled & efficient intelligent worker. I was a bit dismayed at the price of the job for an hour’s work, top-end of locksmith rates, but he was invaluable in discovering the garage locking system was misaligned and he then went about fixing it ! Well done Marian !

28 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Good Morning Brenda,
Thank you for your lovely review, we are glad you are happy with our service and staff. Marian will be very happy to hear this :)

Valorada con 5 estrellas sobre 5

Very helpful operative

The lock on my kitchen door jammed and I couldn't lock it. Called Locksub, and was dealt with efficiently. Within seconds of the call I received an email to say that Andy would be in touch with an ETA. Andy rang a minute later and was at my house in 20 minutes. Diagnosed and fixed the problem with the door and serviced it. As this hadn't taken up an hour's callout, he asked if there were any other problems with doors. He then proceeded to adjust and service my garden door. Throughout he was giving hints and tips on how to keep the doors in good fettle. A very pleasant and helpful operative. Thank you Andy 😊

27 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Good morning Liz,
Thank you for your kind and lovely review, we are glad you are happy with our service and staff. Andy will be delighted to hear this :)

Valorada con 5 estrellas sobre 5

Busted front door lock mechanism.

When pottering around In my garden I popped back into the house but when closing the door behind me it wouldn't close, the latch was jammed. There is a well known locksmith in my area which was my first choice, but to my surprise he wouldn't come out that day, which was obviously of no use to me.
After a quick Google search I came across LockSub and decided to give them a call.
The Lady I spoke was sympathetic and polite, she informed me there was a locksmith in the area and that he would contact me shortly.
Within 5 minutes I was contacted by Marian who informed me he would be with me within 20 minutes and sure enough he was.
Marian quickly diagnosed an issue with the gearing within the door lock mechanism and assured me he would rectify the issue in no time.
Marian stripped the mechanism and showed me the defective parts, he explained in full the costs involved and me great advice in how best to avoid the situation reoccurring.
I thoroughly recommend LockSub as I could not fault the service I received from both LockSub and Marian the friendly Locksmith.

27 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Good Morning Stuart,
Thank you for your lovely review, we are glad you are happy with our service and staff. Marian will be very happy to hear this :)

Valorada con 5 estrellas sobre 5

Efficient and professional

Marian arrived on time as estimated and carried out the work efficiently. Professional and polite. Thank you!

26 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Hi Michael, thank you very much for your kind review. Marian will be very happy to hear this.
We are glad you are happy with the service provided by LockSub :)

Valorada con 5 estrellas sobre 5

Broken window lock

From first ringing Locksub, to the lock being changed by George two hours later, I was impressed by their courtesy and professionalism. I would definitely recommend Locksub.

26 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Hi Carolyn, thank you very much for your kind review.
We are glad you are happy with the service provided by LockSub :)

Valorada con 5 estrellas sobre 5

Excellent and speedy service

Excellent and speedy service. Professional young man. I would definitely use again.

24 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Hi Saija, thank you very much for your kind review.
We are glad you are happy with the service provided by LockSub :)

Valorada con 5 estrellas sobre 5

Marion 5*

Marion Arrived very quickly, and carried out the work efficiently and promptly. He also carried out further works on our locks after educating us about the different types and security they offer. Definitely recommend!

22 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Thank you so much! I will pass your comments onto Marian, he be glad to hear your response to our service!

Valorada con 5 estrellas sobre 5

Very good service.

Answered my inquiry really fast, engineer arrived on time and was very courteous and professional, completed the job quickly and cleanly.

21 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Thank you very much Richard!

Valorada con 5 estrellas sobre 5

Adam C came to replace door mechanism…

Adam C came to replace door mechanism today. Very professional, polite and took time to explain things. Very pleased with workmanship, would use Adam again

21 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Thank you so much for leaving us some positive feedback! I will share this with Adam!

Valorada con 5 estrellas sobre 5

Five star service

Absolutely amazing service from Adam - above and beyond what I asked for. I now feel safe and secure. I will definitely refer and recommend. Thank you so much.

21 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Thank you so much Naomi, we are so grateful you took the time to write us a review!

Valorada con 5 estrellas sobre 5

Thomas was punctual and did a good job

Thomas was punctual and did a good job. It was a bit more expensive than I would have liked but Thomas had to leave the job to get parts from over twenty miles away. Thanks Thomas.

20 de mayo de 2021
Opinión espontánea
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Respuesta de LockSub

Many thanks William, I am pleased to hear of your satisfaction with our services!

Valorada con 1 estrellas sobre 5

Work costs increased without warning. Property damaged

Contacted company and was quoted £59 for call out and £20 if replacement lock was required. Locksmith did not have correct tools with him, had to leave site, returning hours later to complete job. Door was left damaged and with wood shavings mess on floor. Locksmith did not give any indication that job would cost more than quote but then demanded payment of £358 before he would leave.

17 de mayo de 2021
Logotipo de LockSub

Respuesta de LockSub

Thank you for your feedback, LockSub is now under new management and we are keen to hear from previous dissatisfied customers and work a resolution based on your previous experience.

Could I kindly ask you send an email to help@locksub.com outlining your complaint and the amount tendered. Please ensure to leave a phone number and someone will get back to you within 24 hours. Many thanks, Caitlin @ LockSub

Valorada con 5 estrellas sobre 5

Very good service!

Quick, professional and you pay by touch on a machine at the end!! Perfect!

14 de mayo de 2021
Opinión espontánea
Logotipo de LockSub

Respuesta de LockSub

Thank you Camilla! We re very glad to receive your feedback!

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