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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really terrific support and service, attentive to detail, solution focused and customer orientated. Very good price too. It's easy to see why LW Gas is A WHICH? Trusted Trader. Thank you

Valorada con 5 estrellas sobre 5

LW Gas stepped in to help us with a boiler problem - the Gas Safe engineer who originally installed it has consistently failed to respond/help. They fitted us in at very short notice in the busy pre-C... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Team from LWGas always so helpful. When given the bad news that our boiler needed replacing, offered options to help pay for this. Very welcome! The work completed promptly and cleanly. Advice given e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As a family we have been using Lee and his team for a long time now. The engineer Ken has always been most helpful. My dad’s health over the last 5 years has deteriorated significantly and the tea... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas
  2. Ingeniero de gas
  3. Contratista de calefacción
  4. Fontanero

Escrito por la empresa

Heating Engineers | Worcester Accredited Installers | Boilers & Central Heating We are a Worcester Accredited Installer and are able to offer an 8 year guarantee as standard on new Gas Boilers and up to 10 years dependent upon installation alongside other Worcester products and with extended guarantees on all oil installations. Established in 2003, we have the knowledge and expertise needed to ensure that you receive nothing but the best service. Our reputation has been developed through hard work and reliability which is why we are the area's number one choice for plumbing & gas related work.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

834 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(834)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

LW Gas for annual services and now boiler installation

We have been using LW Gas for annual services since they installed our boiler 15 years ago. They are reliable, trustworthy and professional. They are also good at communicating over appointments. Super service!

10 de enero de 2023
Opinión espontánea
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Respuesta de L W GAS

Thank you for the amazing review Heather. We are happy that you have always found us to be reliable, trustworthy and professional over the years that we have been working together. Kind Regards L W Gas

Valorada con 5 estrellas sobre 5

Brilliant service

Have used these guys for the last 7 years. Always good work. Never had a problem.

3 de enero de 2023
Opinión espontánea
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Respuesta de L W GAS

Many thanks Kelly for the 5 star review. We are pleased that you have always been happy with work and service you have received from ourselves and look forward to working with you when your next boiler service is due. Kind Regards L W Gas

Valorada con 5 estrellas sobre 5

Efficiently carried out work

Mark completed the job quickly and efficiently. He left the site clean and tidy - part from a hot radiator I wouldn’t have known he had been.
I have no reservations in recommending LW Gas Ltd.

28 de diciembre de 2022
Opinión espontánea
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Respuesta de L W GAS

Many thanks for the 5 star review Wendy. We are pleased that we were able to help and look forward to working with you when your next annual boiler service is due. Kind Regards L W Gas

Valorada con 5 estrellas sobre 5

LW Gas saved the day yesterday

LW Gas saved the day yesterday. Lee was amazing. Despite having finished work for the day and about to settle down to watch England in the World Cup quarter finals, he came to our rescue. Our boiler had stopped working and with minus temperatures outside, two young kids and family coming for dinner, it was the last thing we needed. Lee knew exactly what was up and gave us clear instructions on how to fix the issue. Thanks to him, the boiler was soon working again and we didn’t freeze. So charming and professional. We couldn’t recommend LW Gas more. Thanks Lee.

10 de diciembre de 2022
Opinión espontánea
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Respuesta de L W GAS

Thank you Harriet for the amazing review. It was a pleasure to deal with you and we thank you for your kind words and look forward to speaking to you in the future Kind Regards L W Gas Ltd

Valorada con 1 estrellas sobre 5

Shocking customer service, avoid at all costs

Had LW Gas recommended to me but this has to be the worse company I've ever used. Quick enough to quote and take your money, but overall finish and customer care is atrocious! Had them install all new radiators and a new boiler in my new home. Every where they drilled the brick dust was left, outside was brick rubble laying on the path not swept or tidied away. As a wearer of a false leg these things can cause me to trip and fall. Radiator valves I have since found loose and had to get tightened. Also whilst installing the radiators they set off my house alarm and even knownly having the reset key fob in their possession they to reset the system they proceeded to cut through all the alarm cables and hack in to the control box, thus rendering my alarm useless and un repairable by the alarm company. I had to get a new alarm system installed at a cost of over £1100. LW Gas have refused to pay this cost even after they caused the issue. Hob was quoted to be installed but I have now had to pay another company to come a install. All in, this company has cost me in excess of £1300 in repairs and installation due to their incompetence. Would give 0 stars but had to give 1

21 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

A company that listens to its customers.

The company fitted a new boiler. The engineer arrived promptly and worked tirelessly, giving confidence that the job would be carried out to a high standard. Numerous questions about the installation procedure and gas safety were answered clearly, giving further reassurance. Exceptionally professional throughout.

16 de noviembre de 2022
Opinión espontánea
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Respuesta de L W GAS

Thank you, David, for leaving L W Gas a fantastic 5* review it is very much appreciated, I'm so pleased to hear that the engineer was professional throughout the install. We look forward to seeing you next year for the Boiler Service.

Many thanks
Samantha Ward

Valorada con 5 estrellas sobre 5

Very thorough checks done of all…

Very thorough checks done of all components. Very pleasant and personable engineer who arrived on time as arranged. Reasonable cost. Perfect in all respects. Thanks LW Gas!

27 de octubre de 2022
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Respuesta de L W GAS

Many Thanks Mike for the 5 star review. We are glad that you found our engineer pleasant and we look forward to working with you when your next annual boiler service is due. Kind Regards L W Gas Ltd

Valorada con 5 estrellas sobre 5

Very good service from this company

Very good service from this company. Extremely easy to book online and the job was carried out very efficiently. The engineer was polite, helpful and respectful of my property. Highly recommend. I always use this company for regular service and bigger jobs since they helped me at short notice when I was really stuck 5 years ago

25 de octubre de 2022
Opinión espontánea
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Respuesta de L W GAS

Thank you Kate for the amazing review. L W Gas are pleased that you have always been happy with the service you have received and that you found the engineer polite and helpful. Kind Regards L W Gas Ltd

Valorada con 5 estrellas sobre 5

I was perfectly happy with the service…

I was perfectly happy with the service provided for me by L W Gas. The engineer arrived on time and was polite and helpful - he serviced the boiler and corrected the settings for maximum efficiency. I used this company last year and will do again next year. The price charged is competitive.

24 de octubre de 2022
Opinión espontánea
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Respuesta de L W GAS

Many thanks for the 5 star review Alexandra. We are happy that you are pleased with the service you received and we look forward to working with you again when your annual boiler service is due. Kind Regards L W Gas Ltd

Valorada con 5 estrellas sobre 5

Another happy customer

As ever, our annual service was without drama. Excellent communication allowing for sufficient time to book in the service. Everything carried out cleanly and professionally and all for a fraction of what larger companies might charge for on a monthly contractual basis. We're very happy we switched to L W Gas. Thank you.

17 de octubre de 2022
Opinión espontánea
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Respuesta de L W GAS

Many thanks for the amazing review. We are happy that you have always been pleased with the service you have received from our company. Kind Regards L W Gas

Valorada con 5 estrellas sobre 5

Friendly efficient boiler service

Arrived on time
Did a clean and tidy job
Estimate was accurate

12 de octubre de 2022
Opinión espontánea
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Respuesta de L W GAS

Many thanks Paul for the 5 star review we look forward to working with you when your next boiler service is due. Kind Regards L W Gas

Valorada con 5 estrellas sobre 5

Replacement boiler and pump fitted

Replacement boiler and pump fitted. The work was completed quickly and efficiently by the engineer. Always good customer service

28 de septiembre de 2022
Opinión espontánea
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Respuesta de L W GAS

Thank you Pat for the 5 star review. We are really pleased that you have always been happy with the service you have received from us and found the service from the engineer efficient. Kind Regards L W Gas Ltd

Valorada con 5 estrellas sobre 5

Amazing team

Amazing team,

First we had the whole system checked by Lee's team, at another visit Lee himself came and gave us advice about improving our heating and hot water system and gave us outstanding cost for the whole service.

During the boiler replacement LW GAS's team were extremely careful clean and thorough during the whole process. They have completed the task quite efficiently and our home is now much more modern with the remote smart controlling system by Bosch.

The water in the shower is much softer and pleasant.

It was a true pleasure and ease dealing with LW GAS, highly recommend them to everyone.

30 de septiembre de 2022
Opinión espontánea
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Respuesta de L W GAS

Thank you Kalin for the amazing 5 star review. We are happy that you found the whole process from quotation to installation of your boiler easy and that you are happy to leave us this glowing review. It was a pleasure working for you and we look forward to speaking to you when you annual boiler service is due. Kind Regards Liz Moody - L W Gas Ltd

Valorada con 2 estrellas sobre 5

A game of two halves

A game of two halves. The first job to connect a radiator and to fix a radiator wasn’t completed. They failed to notice or ignored a locked valve and left saying the radiator didn’t work as there wasn’t enough oil in the tank to make it work. They failed to release the air lock in the oil pipe which my husband did in less than 5 mins when he got home from work and the oil from the tank flowed nicely to the boiler. They were very quick and demanding about payment. Despite an incomplete job they demanded payment in full before leaving. Payment was clearly the main priority. Then the second job a different team arrived and a much better job was done and our heating is now working. Mark Holley was really good, polite and explained what he had done. Luke Bones came back to finish the first job started previously by others again he explained what he had done and it now seems to be ok. Would recommend Mark and Luke and Liz in the office was very pleasant too. Shame about the first crew.

12 de septiembre de 2022
Opinión espontánea
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Respuesta de L W GAS

Apologies Sara for my delayed reply as i have been away on annual leave. May i firstly express how sorry i am that you feel we've given you poor service. I've fully investigated the issues you have stated and it was Luke who determined the oil tank to be empty on the first visit. On the second visit there was a delivery of oil whilst Mark was on site. Mark has explained that after we completed the re-wire the boiler fired and worked perfectly well with the right amount of oil in the tank.
Many thanks Sara for your valued feedback. If there is anything we can do for you in the future please don't hesitate to contact us and i will personally see that you are 100% happy with the service received.

Valorada con 5 estrellas sobre 5

I found the engineer very pleasant &…

I found the engineer very pleasant & informative. He also gave an excellent gas service, full marks.

6 de septiembre de 2022
Opinión espontánea
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Respuesta de L W GAS

Many thanks Mr Dawkins for the excellent review. We are pleased that you received excellent service from our engineer. We look forward to working with you again when your next annual boiler service is due. Kind Regards Liz - L W Gas Ltd

Valorada con 5 estrellas sobre 5

Lw gas are always prompt efficient good…

Lw gas are always prompt efficient good value and friendly we wouldn’t go anywhere else

20 de septiembre de 2022
Opinión espontánea
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Respuesta de L W GAS

Thank you for leaving L W Gas a glowing 5* review Lucy, it's great to hear that you find us efficient friendly and good value for money.

Many thanks
Samantha Ward

Valorada con 5 estrellas sobre 5

Efficient and professional service

Efficient and professional service. Matt kept me informed and updated every step of the way, telephoning me to advise of his time of arrival. Excellent professional service that was reassuring and gave me confidence. I would definitely use LW Gas again. Highly recommend.

2 de septiembre de 2022
Opinión espontánea
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Respuesta de L W GAS

Many thanks Christine for your excellent 5 star review. We are happy that you are so pleased with the work that has been carried out and it has been a pleasure working for you. We look forward to hearing from you when you next annual boiler service is due. Kind Regards Liz Moody

Valorada con 5 estrellas sobre 5

Highly recommended

Just had our boiler serviced by L W Gas. Prompt and great service fro Ken who was the engineer. Used L W Gas to fit the boiler last year and would definitely recommend them. Competitively priced and great customer service throughout

31 de agosto de 2022
Opinión espontánea
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Respuesta de L W GAS

Thank you Bob for the excellent review. We are pleased that you found the service you received great and that you will definitely recommend us.
Many thanks
Kind Regards
Liz Moody

Valorada con 5 estrellas sobre 5

Annual service

As usual excellent service.Arrived promptly and did a thorough job servicing gas boiler and fire.

23 de agosto de 2022
Opinión espontánea
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Respuesta de L W GAS

Thank you Brian for taking the time to leave L W Gas a glowing 5* review it is very much appreciated .
Kind regards
Liz Moody

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