MB Brent Park Opiniones 

165
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The team have great communication skills and Haydar ensured it was an easy and quick process for me to view the car, test drive and get an independent inspection. Everyone was very welcoming and was h... Ver más

Valorada con 5 estrellas sobre 5

Great customer service and quality cars at the ready! Haydar was extremely helpful and took care of me from start to finish! Nothing but 10/10 from these guys and they are helpful every step of the wa... Ver más

Valorada con 5 estrellas sobre 5

Had constant contact with Haydar who gave us top quality service from initial call to completion of purchase. Explained everything to the utmost. The do's and don'ts. What would be beneficial and what... Ver más

Valorada con 1 estrellas sobre 5

Was confused over which model to buy, did my research and Yasser was extremely knowledgeable, helpful not pushy, laid out the facts and, in fact, some I never thought of. I could then decide. Called h... Ver más


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

165 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(165)

73 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Unprofessional

Unprofessional, if this company is refusing to give your deposit back take them to a small courts claim as clearly that is the only way they will hand it over. They are extremely unprofessional

2 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service

Mr Yaseer was excellent from start to finish. He answered my all the queries very professionally and made the car buying process very easy and smooth. I definitely recommend MB Brent park to everyone.

2 de marzo de 2026
Valorada con 5 estrellas sobre 5

I had an absolutely amazing experience…


I had an absolutely amazing experience with this dealership from start to finish. The customer service was outstanding — Haydar was professional, friendly, and genuinely helpful throughout the whole process.They made everything feel easy and stress-free, answered all my questions clearly, and never made me feel pressured at any point. It’s rare to find such honest and attentive service these days.I’m so happy with my car and couldn’t recommend them highly enough. If you’re looking for a smooth, trustworthy car-buying experience, this is definitely the place to go! 🚗

18 de febrero de 2026
Valorada con 5 estrellas sobre 5

Haidar was very precessional and…

Haidar was very precessional and informative and helped me find the most suitable car. The customer service was excellent and the whole process was smooth - they have a lot of resources and gorgeous cars!

5 de febrero de 2026
Valorada con 1 estrellas sobre 5

Shocking Customer Services

I had a deeply disappointing experience with MB Brent Park.
I worked with two Mercedes dealerships during my car buying process, and Brent Park was by far the worst. There was zero willingness to negotiate, and I was told an additional £599 “admin fee” would be added to the price, something the second dealer did not charge or even mention. In fact, the other dealer proactively offered added value without me even asking. The contrast between the two was night and day.
I had an issue that required escalation. I spoke to a salesperson twice and requested a call back both times, but nobody ever returned my calls. Only on my third attempt, when I called again myself did I finally reach someone. The salesperson I dealt with was rude and dismissive, showing no interest in resolving my concern. When I eventually spoke to a manager, he immediately blamed the finance company and even shared internal issues that should never be discussed with a customer. It was unprofessional from start to finish. Based on this experience, I would not recommend Brent Park MB.

30 de enero de 2026
Opinión espontánea
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Respuesta de MB Brent Park

Thanks for taking the time to share your feedback. We’re sorry to hear you left feeling disappointed.

To clarify a couple of points for transparency, MB Brent Park operates a fixed-price “no haggle, no hassle” approach, which is clearly stated on our adverts and website, and is designed to ensure fairness and consistency for every customer. We also offer a price match guarantee, which is outlined online.

Regarding the admin fee, we do need to correct one detail, it is £699 not £599 and it applies only to external third party finance applications. This is disclosed from the outset. Customers who finance directly with us are not charged this fee, and the charge covers costs associated with arranging third party finance.

You also reference an “issue that required escalation” without explaining what that issue was. From our records, the matter concern related to vehicle availability. The vehicle had not been reserved with a deposit, and unfortunately it was sold to another customer in the meantime. As with most retailers, our sales process is first come, first served unless a vehicle is formally reserved.

Following this, we attempted to contact you with several similar options available, as we stock a large range of Mercedes-Benz vehicles, however we were unable to reach you.
Kind Regards
MB Brent Park
Customer Service Team

Valorada con 5 estrellas sobre 5

Highly recommended

Great Experience. Very professional and extremely helpful staff. Helped me throughout my purchase from choosing the car to the getting me right finance deals. Kudos to Haider. Highly recommended.

3 de febrero de 2026
Valorada con 5 estrellas sobre 5

Heydar was exceptional with customer…

Heydar was exceptional with customer service and was welcoming from the beginning. Everything went smoothly with him and really appreciate his honesty and care.

I highly recommend coming down to them and ask for Haydar.

31 de enero de 2026

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