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McKeag & Co are a long established legal practice located in Newcastle upon Tyne in the North East of England. The practice was initially founded by Mr William McKeag almost 100 years ago and his son Mr Donald Clive McKeag. Clive still practices as our senior consultant. We are proud of our strong local client base here in Newcastle, but the practice has grown over the years. We have developed a national reputation and receive instructions from both private and commercial clients all across England and Wales. We are recommended annually in the “Legal 500” the directory of top legal firms in the country. We believe that we offer the traditional professional standards and personal service of a high street practice, coupled with the use of technology and a forward thinking approach to provide our clients with a quick and efficient solution to whatever problems and matters they might instruct us on. We are also committed wherever possible, to deliver our services in the most environmentally friendly way.
1-3 Lansdowne Terrace, NE3 1HN, Newcastle upon Tyne, Reino Unido
1,9
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Very bad unhelpful solicitors. You took my case and then yo refused to go ahead with it! NOW because of that , because you refused to tak it.I have no compensation, and no help.
The dentist was offering money for the negligence but you ignored it and I ended up with NOTHING!
You are bad people and you are helping bad people much more then victims !
Terrible service and would recommend anyone to stay away from McKeag & Co Solicitors. Over two years I requested call backs to discuss an injury claim but they never call or reply to emails?
They are unfriendly and do not care about legitimate personal injury claims.
The reply from McKeag & Co Solicitors is incorrect and totally wrong, contacted on the phone over 60 times? I requested a call over two months ago and never received one? I requested a review of the medical assessment as it was incorrect stating my injury was pre-existing. I also mentioned many times that I could provide proof that my injury was caused by the product purchased but McKeag & Co Solicitors were never interested in this?
I have been left feeling that McKeag & Co Solicitors did not listen to my concerns and did not investigate the medical assessment as requested.
They have left a comprehensive reply to this review but still have not called me.. that should send a message to everyone as to how much they care.
I can provide evidence that the independent medical expert has given false information and provided a misdiagnosis.
Respuesta de McKeag & Co Solicitors LLP
Dear Mr Liley
We note your review below.
We are disappointed that you have chosen to leave this review which we consider to be incorrect and unrepresentative of the work we did for you.
As you are aware we acted for you in a personal injury claim which unfortunately we were not able to continue with because the medical evidence we obtained from an independent expert was unsupportive and concluded that you had suffered no injury.
That was the evidence of an independent expert and is not something we have control over but once received it made your case impossible to win.
You state that over 2 years you had difficulty contacting us but that is simply incorrect.
You first instructed us 09/10/23 , By that time you had already instructed another firm of solicitors who had withdrawn from acting for you . Notwithstanding this we agreed to take on your claim and actually issued court proceedings and only withdrew from acting after we received the unsupportive medical evidence.
During the 2 year time frame you have referred to we wrote or spoke to you or spoke to you on the telephone well over 60 times . This means on average we were in contact with you once every 10 days.
When we received the unsupportive medical evidence we provided you with detailed advice in writing in a 3 page letter dated 17/09/25 which explained the consequences of the unsupportive report and gave you an outline of the four options then available to you.
We then at your request spoke to you at length on 19/09/25 to further discuss this with you.
You then wrote in with further queries on 26/09/25 and we replied in detail to these by email of 29/09/25 and gave you a further copy of our letter of 17/09/25
As you did not provide us with clear instructions in response to our email of 29/09/25 we then wrote to you on 10/10/25 saying we were withdrawing from acting for you but even then we still gave you advice on your then options.
We would consider therefore that we have acted fairly and correctly with you at all times.
We have communicated with you fully throughout . We did not just drop the claim as soon as we were presented with unsupportive medical evidence but continued to communicate with you with an explanation of what this meant and providing advice to you on your options. Even when withdrawing from acting we provided you with further detailed advice which we would submit are not the actions of a firm that did not care
Finally we should say we invested in your claim for you by funding the medical report at our own expense at a cost of £1704 which we will not be able to reclaim.
It is unfortunate that the independent medical expert concluded you had not been injured but we cannot control his evidence.
Still waiting for updates taking to long around 2 years and still waiting for response and iv been in contact and they don’t give me any update , I have to chase them up for any info, this company could be better as iv had better from others , hope my claim gets seen to before if gets to long and they don’t rush to sort out not really happy with this company as should off picked better , I fill like getting next solicitors to take over , this is a joke really not even 1 phone call to me even when they change peaple to deal with my case , sorry for the feedback but look into for me as it’s not going no where. No updates or emails no textes poor. Guys
Went in with my disabled friend to have her signature witnessed and she unfortunately went into a seizure. The solicitor stood at the door holding the door open acting like it was a deliberate burden to him. He couldn't have been any more rude or unsympathetic and it was only because I was so gobsmacked and shocked at his behaviour that I didn't respond to him at the time. He abruptly looked at his watch and said it was only supposed to be a quick signature and we'd be out.
It's true what people write, communication is very poor, they take my case only to announce me after a year waiting that they can't help. They wasted my time on my personal injury claim
Respuesta de McKeag & Co Solicitors LLP
Dear Malgorzata,
We note your post below and are disappointed that you have chosen to do this rather than contact us direct to discuss your concerns.
Whilst it is true that you did sign a no win no fee agreement with us in May 2023 as you were aware at that time we were only agreeing to investigate the possibility of a claim.
Whilst it is also true that your claim was a personal injury claim this was not a standard or straightforward personal injury claim, indeed it is of a type that many firms of solicitors will not even consider acting in.
For claims such of yours it is necessary to gather and then review all the available evidence this included your own statements, documents from your employer, your occupational health file and medical records.
All of this takes time and corners cannot, and should not be cut.
It was only once we had obtained and reviewed all of the above that we were able to truly assess the strength of your claim and regretfully having done so we concluded that it was unlikely that your claim would be successful.
We were of course acting no win no fee and so have not charged anything.
Everyone out there, please be aware that these solicitors are only interested in themselves 3 years ago I collapsed in my home due to carbon monoxide . Which was confirmed on arrival ri hospital. I have been accused of lying about my condition. This firm had got so many things wrong, and have taken three years to fail Ian very upset as they have not acted on my behalf at all. They have now removed themselves as money is all they care about .
Early in the case I was being offered £5000 which I had refused, as I felt my life was more than that amount , from the the housing people are not taking responsibility
This is beyond me
So I would not recommend you to the dog house, how dare you all, proper discussing , I hope you can live with yourselves
These solicitors act for no win no claim, absolutely useless
Amy mills and the rest of you don't care,people do not make up stuff, if you could not have done this properly , why take the case and take 3 years to fail
I have waited for justice, none coming
Respuesta de McKeag & Co Solicitors LLP
Dear Jenny,
We are sorry to note that you have chosen to leave the review that you have.
We feel that we must make some comment to correct this as we consider there are a number of inaccuracies within this and moreover there are important facts that you have left out.
We agreed to act for you on a no win no fee basis by which we did not charge you anything at all if the case was not won. This included us funding all of the disbursements that were necessary to progress your case. As part of the agreement we were not to charge you these disbursements if the case was not won but we also had the right under the agreement to withdraw from acting for you if we no longer thought that the case was likely to win.
In your case you asked us to assist you in bringing a claim after you had suffered carbon monoxide poisoning in your home . Though liability ie blame for this was denied by the Housing Association we still never the less continued with the claim for you issuing court proceedings and pursuing the claim through the courts .
This included us paying out over £3900 to obtain medical reports , a forensic report and the use of a barrister.
The Housing Association still continued to deny that they were to blame but despite this we continued with your claim .
The difficulty however occurred when the Housing Association then obtained their own medical evidence. This expert came to the conclusion that you had not had Carbon Monoxide poisoning. This was based on technical information collected at the time of your treatment by the paramedics and at hospital.
The entire case was based on that point ie that you had been exposed to Carbon Monoxide , if you did not have Carbon Monoxide poisoning then there could not be a claim.
We are of course not medical experts and have to rely on independent medical experts to provide the evidence necessary to prove and win a claim. Given the medical evidence in this case we were not then going to be able to win the claim , hence we then had to inform you that we were no longer able to continue with the claim.
We did not and never have accused you of lying.
When informing you of the difficulties with the medical evidence for completeness we informed you that the Housing Association also considered there were inconsistencies in your evidence. When making reference to this we were doing no more than inform you of the fact that the Housing Association were arguing this against you . We are required to provide this information to you ie to explain to you their argument which is what we did.
Had we been of the view that you had been lying to us we would have been entitled to ask you to pay both out fees and disbursements incurred for acting for you. We did not which is conclusive proof we have not accused you of lying.
As we have said in this response we have paid out a significant sums to support you in bringing the claim and have written off all of our fees . We paid out over £3900 , almost £4000 , but when faced with the independent medical evidence which destroyed your claim we felt we could no longer continue with the claim . We would be surprised if faced with the same situation if there is any solicitor in the country who would not do exactly the same as we did in withdrawing from acting.
A woman called Diana did my case. She was so beyond rude & highly unhelpful. Wasn’t willing to help me or give me advice. I had a settlement due date, and she literally rang me on the morning of this settlement ending, and was like right so what are you doing? Never once contacted me beforehand, then was pressuring me to make a decision on that day, at that moment, when she’d not given me one ounce of advice prior. She spoke over me the whole time I was on the phone, to the point I literally had to say to her “ would you please just let me speak”. She was so unprofessional, ranting over & almost shouting the same repetitive nonsense she’d said for the whole half an hour. I felt no further forward in making my decision, so decided to take the offer & never have to deal with these people again. It was like I was just a massive inconvenience to her, that I was making her work harder and she didn’t like it?
Honestly, don’t use these firm. I wish I hadn’t. I don’t like complaining, but they were an absolute joke and I’m so unhappy with the service, I had to voice my opinion to help others not make the bad choice, I did in using this firm!
Respuesta de McKeag & Co Solicitors LLP
Dear Ria,
We are sorry to note that you are unhappy with the service we have provided.
Unfortunately our recollection and understanding of events does not completely coincide with your review.
Liability for your claim was denied by the Defendant but notwithstanding this we obtained an offer of settlement which we believe that we did fully discuss with you and in fact we note that you state the phone call lasted half an hour. It would be difficult to maintain a phone call for that length of time without discussing the offer and your claim fully with you which is what we believe we did.
In that phone call
1) You were advised that the decision on whether to accept the offer was ultimately yours but
2) Our advice was to reject it and
3) We would then be happy to go on with your claim and fund a medical report which would be the next step given that this was a pre-medical offer
4) You asked for us to give you a valuation of your claim and we explained that as this was a pre-medical offer we could not yet accurately assess the value of your claim until we had obtained a medical report but that our best assessment was that your claim was worth about 1/3rd more than the offer
5) We also further explained to you that if the offer was accepted that would be a binding and final settlement.
Moreover and importantly that discussion was concluded on the basis that you were to consider what we had said and call us back with your instructions.
Having had the opportunity to consider what we had said to you then telephoned later that day.
You then telephoned back in to further discuss this and said you did not want to go for a medical examination which we had explained to you was necessary so that a medical report could be prepared to continue with your claim. In addition you also made the comment that it wasn’t worth continuing with the claim given the figure we had given you as to a possible value for your claim and the difference between this valuation and the offer now on the table that we had obtained for you.
You asked us to confirm to you that if the case went on you would get a minimum figure that effectively represented over 260% of the Defendant’s offer.
That call concluded with the case handler agreeing to discuss this with her supervising partner.
There was then a 3rd phone call with you when you were given further advice that you had 3 options
a) Accept and conclude the claim
b) Make a counter offer but that would strictly in law act as a rejection of the offer already made which then would not be available to accept unless repeated
c) Reject and get a medical , which remained our advice to you. Moreover we provided advice on timescales if you followed this option, which was our recommendation to you.
You confirmed that you understood these options and did not think it was worth continuing with the claim given the extra time involved and the likely increase in value.
You then emailed in to confirm you wished to accept the offer.
Having considered all this we cannot with respect accept your assessment of what happened or your criticism.
We spoke at length to you on 3 separate occasions on the day in question and the case handler referred your claim to her supervising partner and so there is simply no question of you either being rushed into making a decision or not being provided with advice tailored to your claim
It appears to us that you wanted us to give you an assurance that your claim was worth a minimum figure well above the current offer which no responsible solicitor could do at this stage without a medical report and moreover you did no want to go for a medical as you considered that would delay the claim.
We take seriously any concern or criticism from our clients but do not believe that this is justified in this case.
I used the conveyancing team to sell my home and purchase my new home. Excellent service from start to finish, prompt replies. They are very efficient and I would not hesitate to use them again. Special thanks to Megan and Chris. Regards Mr & Mrs Calvert.
In August my 4 year old son entered a soft play area. There was no CCTV in this area. He came out lacerated with his skull exposed via a long slash caused by something in there.
The play centre acknowledged in writing that it happened in there. However because there was no CCTV we/Mckeag couldn't prove the centres negligence be it something on the floor, sharp object, badly maintained soft play area etc. Mckeag said that we had no case and they would not go to court.
My son is permanently and visibly scarred for life across one side of his head. The scar is getting worse. Not only did they not help us with such a blatant and obvious case of neglect. Not only did they not send anyone to look at his injuries or how they currently are to this day.
We didn't even get a phone call about the outcome. Just a letter saying they don't want to risk going to court. Disgusted and insulted.
I also had to request an update from a different person who was initially dealing with our case because one was so unprofessional and seemed to busy to explain
The Leicester Mercury paper are going to be involved and from now until I am no longer here I will find justice for my son.
Thanks for nothing Mckeag. Thanks for giving up on us
If anyone reading this feels they can help us feel free to contact me drangerholt at Gmail dot com
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*** In response to McKeag & Co Solicitors LLP reply below this, on the 27th. ***
You can tell a lot about a company by how they respond to criticism.
Instead of now giving me a call to apologise about how upset I clearly was, they only replied on trust pilot to save face.
Then try to imply I should be grateful for them for even looking at my son's case in the first place. With this:
"Many firms will not even take on a claim for children but we are prepared to and moreover as in your case are prepared to do this no win no fee basis so of course we have not charged anything for any of the work we have done" - Nice.
Without failing to mention the initial lady who dealt with my claim who I made a complaint about who seemed uninterested? and I asked to speak to somebody else (who was actually a bit more helpful I admit.
Mckeag Never obtained any CCTV footage. They haven't seen it and they didn't obtain any for me to look at. I wanted to see with my own eyes my son running into the area and then running out. They never bothered to obtain it. I have no idea what was on that CCTV footage as his dad.
My son said which I informed Mckeag in writing "there was something metal there" when he fell. Yet they forget to mention that part. So he did inform them what happened. There was very little effort put in to delving further.
I work in CCTV. If I would have been able to look at the footage there are certain things you can spot people's reaction looking into the area. Somebody walking in and out. Perhaps who may have blood on them etc etc. They didn't even bother to get the footage
To clarify, no obtaining CCTV. Ignoring my son who told me about the fall. And to make matters worse, a reply like this to add on to my family's upset. Thank you
And again nobody called to inform me they would not go further with the case. I just got a letter after a period of silence.
However I appreciate the initial apology, despite the walking back of it afterwards. Not many companies would acknowledge upset. I would humbly advise anybody else looking into them go elsewhere.
Respuesta de McKeag & Co Solicitors LLP
Dear Dan
We are sorry that you are unhappy with the outcome of your son’s claim.
We recognise that he has had a nasty injury but as a 4 year old he is in law not able to reliably say how the accident happened and unfortunately there is no CCTV or other adult witnesses to the accident and no other evidence we could sensibly rely upon to found a claim .
As a matter of law for there to be any claim we have to be able to demonstrate on balance of probabilities that the accident was the fault of the owners of the soft play area and regretfully on the available evidence we did not consider this was possible hence the decision to close our file.
A Judge will not guess on the reason for the accident, we have to prove how it happened and that this was a result of fault on the part of the soft play owners
Many firms will not even take on claim for children but we are prepared to and moreover as in your case are prepared to do this no win no fee basis so of course we have not charged anything for any of the work we have done.
When we took on the claim we had expected that there would be some CCTV footage of the accident and if not an investigation by the owners of the soft play area and so we would be able to further consider and assess the claim on the basis of either of these.
As part of their response to the claim the insurers of the soft play area denied liability and stated that though the soft play has CCTV it did not capture the accident. Moreover the area was inspected on the morning of the accident as part of their pre-activity safety checks and no danger or defect was found and the area was then inspected again after the accident when nothing of danger was found.
On this basis the insurers denied liability.
We informed you by letter of 28/11/22 of the fact that liability was denied and provided a detailed summary of the reason for the denial. We concluded that email by stating we were still awaiting documents from the insurers to support their denial but we also at this time invited your comments on the denial which we had summarised for you.
We then discussed this denial with you by telephone and explained that we needed the documents to review before we could decide on what we would then do but we did forewarn you that we might have to close the file.
Having then received and reviewed the documents provided by the soft play insurers we concluded we could not continue with the claim as we were unable to demonstrate how the accident occurred. We then wrote to you providing copies of these documents explaining again that to win the claim we had to be able to show how the accident happened and that this was because of the fault of the soft play owners, which we did not believe we could do and so because of this we considered we would have to close our file.
You were also informed that you could seek advice from another firm of solicitors.
You say that you did not get a phone call but we had already discussed this with you in detail and explained our thinking to you . You also complain that we did not send anyone to look at your sons injuries but that would not happen at this stage of the claim, that only becomes relevant if we can establish blame.
You have stated that this is a blatant and obvious case of neglect but as we explained to you we do not consider that to be the case given the way the law works and what we are required to prove to win a claim. However we did provide you with full details of the insurers denial and all of their documents that they used to support this so you will be able to take this to another firm of solicitors and if they share your view they will be able to act for you as you are still well within time for bringing a claim.
Could not recommend Raj enough at McKeag & Co. So reliable and efficient throughout the process and due to this, we managed to get a quick turnaround in such a challenging time. Cannot thank you enough!
Respuesta de McKeag & Co Solicitors LLP
Abigail, Many thanks for your 5 star review. We are extremely pleased we have another fully satisfied client. Raj always works quickly and efficiently to get his clients the outcome they desire. We look forward to working with you again in the future should the need arise.
Kind regards
McKeag & Co
Please avoid if you have a personal injury claim. As you will see from other reviews, this firm take on cases that they clearly think they can win putting in little to no effort. They send a couple of letters back and fourth and then after a year and a half decide out of the blue to drop our case and send our paperwork back with not even a courtesy phone call, because the other side objected and wouldn’t claim responsibility. McKeag weighed up their options (put in effort or walk away) and they decided to walk away. A total waste of a year and a half, they should have just said from the offset that they had no intention of fighting our case and we could have gone with a more experienced, reputable, decent company. They have a lot to learn about customer service. Very poor show!
Respuesta de McKeag & Co Solicitors LLP
Dear Katie
We are sorry to note that you are unhappy with our efforts to assist you with your claim.
We feel we must correct some inaccuracies within your post
1) Though you did indeed first contact us in May 2021 to discuss the possibility of bringing a claim you did not actually sign our no win no fee agreement until September 2021 after we had chased you for the return of this document on no less than 7 occasions
2) Thus we do not consider we were acting for you until September 2021. Your file was closed on 3rd August 2022 so within 1 year of commencement
3) Though you were notified of this by letter of 3rd August , Mr Rafferty the partner with overall supervision of your claim telephoned to try to speak to you on 12th July to advise you of the fact that we did not consider that this claim would be successful and to explain to you the reasoning for this . When he could not speak to you he left a voicemail message asking you to return his call but you did not do so hence we were forced to notify you of this by letter.
4) That letter provided a detailed explanation of why we considered we could no longer assist you and was 3 pages long
In addition to the above we would also point out that you were notified at the outset that the merits of the case would be regularly reviewed including when we received the Defendant’s reply and we regularly engaged with you to obtain information including medical records which were fully reviewed so we spent a considerable amount of time on your claim .
As a firm we regularly take on and win claims that other firms have rejected and so your inference that we only pick winning cases is just not true.
Moreover you remain within time to still bring this claim and so can still pursue this through another firm of solicitors
Recently I have had an issue with the manager at our caravan park, we received a random letter. I contacted McKeag & Co and was passed onto Lisa, Lisa asked for a copy of the letter we received, contract and anything else we would find useful for our case, within 1 say Lisa was able to provide me with a prompt reply to the solicitors letter, arguing that our contract was different to the copy they provided to their solicitors, and other factors. The case may not be settled but I feel she was able to make an impact as it was a written warning for absolutely no reason! Thanks again!!
I contacted this solicitors about medical negligence who told me I would have a case , they then just left me for 4 months without any further contact , then I just got told when I finally decided to contact them , that they would not be continuing to take my case on , but left me 4 month first before telling me that , so time for me was runing out , I could of gone some were else sooner if they had said in the first place they didn’t want to take it on , instead of the receptionist saying that my case would be quite a big one , I then got dropped like a sack of spuds ,
I had a personal injury claim and Mckeag and Co were absolutely amazing. Kept me up to date on every aspect and fought hard for me. I won my case due to these wonderful solicitors. All fees etc were explained all the way through my case so no surprises or extra costs. I cannot recommend this company enough.
I originally had a claim with a different national company who were completely useless so it was a relief to find this company who knew exactly what to do.
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