Middle East Airlines - Air Liban Opiniones 64

Sehr unfreundlich stewardes sehr teuer ticket und trotsdem sehr schlecht bedinnung flug istanbul - Beirut am 14 .03 .2026 flug 13.15

Extremely unprofessional handling of lost baggage. 23 days no proper follow-up, no accountability. This is unacceptable from Middle East Airlines.

I recently flew on MEA Flight ME428 to Dubai on Dec 9, 2025, at 16:15. While I have had positive experiences with MEA in the past, this flight raised several serious concerns.
1. Turbulence and Lack of Communication:
The flight experienced significant turbulence, but the pilot, Karl Maawad, did not provide any information, reassurance, or acknowledgment during or after the flight. Passengers were left anxious, with no expression of thanks or reassurance about safety.
2. Cabin Crew Support:
The flight attendants appeared tense and did not check on passengers during the turbulence, leaving many, including myself, feeling unsupported and unsettled. This was a stark contrast to prior MEA flights where the crew maintained professionalism and comforted passengers.
3. Unprofessional Tone After Landing:
Upon landing, the pilot instructed passengers to remain seated in a firm, somewhat aggressive tone, without acknowledging the rough flight or thanking passengers for their patience. This was disappointing and unprofessional.
4. Call Center Handling:
After emailing MEA about the flight, I received a follow-up call from the call center. Unfortunately, the agent dismissed my concerns, compared the situation to routine operations, and ended the call abruptly. This left me frustrated and unheard, adding to the negative experience.
Conclusion:
While I understand flights can encounter difficult conditions, it is vital that both pilots and cabin crew communicate effectively and maintain professionalism. Additionally, MEA’s call center should handle passenger concerns with attention and respect. I hope MEA reviews these issues to ensure future passengers receive the high standard of service the airline is known for.

My experience is not related with the flight where we never had an issue but with their website and their support. I had major problems on completing my check in because their website is not compatible with Mozilla Firefox. I send a message asking for help, with screenshot and everything. My message has been forwarded to several people within the company. 3 weeks later without any response. I send another email, 1 week later, still no response. I was lucky enough to figure out what the problem was but i spend time, i wasn't able to select any seats (their seat selection app is one of the things not working with Firefox) and i had to restart the check in process several time since their website was giving me errors.

Very Disappointed — Denied Boarding and Poor Customer Service
I booked a direct flight with Middle East Airlines, confirmed and paid in full. When I arrived at the airport, I was informed the flight was overbooked, and despite having a valid ticket, I was not allowed to board.
I asked several times if there was any way I could still get on the flight I had booked, but the staff simply said, “no, too late,” in a very unprofessional tone. They even kept me waiting around 20 minutes before giving a clear answer — wasting more of my time and leaving me stressed and uncertain.
Eventually, I was rebooked on an indirect flight that made my journey far longer and more exhausting. The whole experience was frustrating, poorly handled, and deeply disappointing.

Worst airline ever – a complete rip-off
Not once have I had a good experience with this airline. After avoiding them for 3 years, I decided to give them another chance, and once again I was badly disappointed.

The flight from Dubai to Beirut was scheduled for 12:45, yet the gates were still closed long after because the plane was “being cleaned and prepared.” This kind of delay and disorganization is typical with them.flight was supposed to arrive Beirut at 3:05 it’s now 2 pm and and we are still on ground !!

On top of that, their charges are nothing short of robbery. I had to change my ticket because I was sick, and they charged me $350 in penalty fees — an outrageous rip-off.

Every time, there’s a new issue:
• Rude and unhelpful staff
• Hostesses with no professionalism or customer service skills
• Hidden fees and unfair charges that drain passengers
• Disorganized operations that always leave people frustrated
I truly wish I had booked with Emirates, as I always did before and was never disappointed, they always deliver professionalism, service, and respect.

Honestly, a one-star rating is far too generous for this airline.

Ok every complains about high price ticket yes it is very expensive but I like their pilots and the service is ok if you look at what Lebanon went through and how hard companies try to keep standing you will know they are doing their best .. yes it’s old model airlines but it’s Lebanon face to the world

I found the cabin staff quite rude and unfriendly.

They changed the flight time two and a half hours earlier without notice or a call, and we lost our flight.
After we lost the flight, we contacted them, and they said they sent an email, and their email was in our Junk mail. What an unprofessional airline! Most professional airlines send a notification within the app, unlike these people who send one email to your junk and assume you saw it. It ia a way to scam people…
They charged us penalties for not showing up and rescheduling. Worst Airline ever!!! Never Again!!!

Middle East Airlines it’s the worst rip of airline ever charging one way from London Heathrow to Beirut around 900 sterling pound equivalent $1200 you can fly to Cyprus the same distance just under £200 it’s a rip off

Mein Mann und ich (er Araber, ich Deutsche) sind mit Middle East in den Libanon geflogen um seine Familie zu besuchen. Schon auf dem Hinflug fing der Albtraum an. Er wollte einer Flugbegleiterin, die so stark nach Parfüm duftete, dass die Leute sich mit der Hand vor dem Gesicht fächern mussten, eine Frage stellen und sagte: Entschuldigen Sie… Sie antwortete kurz und laut: „ARABISCH!!!“ und lief einfach weiter. Wir waren schockiert. Im weiteren Verlauf des Fluges gab es mehrere solcher Zwischenfälle die nicht nur uns betrafen. Beispielsweise wollte eine Frau an einer überschminkten Stewardess mit schrecklich aufgespritzten Lippen und einer kompletten Gesichtserneuerung (es sah so furchtbar aus) vorbei und wartete bis sie fertig war mit Ihrem Auftrag. Die Flugbegleiterin schaute sie abwertend an, rollte die Augen und wank sie unfassbar unfreundlich vorbei, ohne sie eines Blickes zu würdigen und schüttelte dann noch mit dem Kopf. Einfach schrecklich. Ich hätte noch mehr auf Lager aber jetzt erstmal zum Rückflug, den ich allein antreten musste, weil mein Mann noch weitere 2 Wochen im Libanon geblieben ist. Ich hatte einen Sitzplatz direkt am Gang hinter einem älteren Herrn und neben einer älteren Dame die die Kotztüte ständig bereit hatte. Da kann sie natürlich nichts für und ich habe sie zwischendurch gefragt ob alles ok ist und sie versucht zu beruhigen. Die Stewardessen haben ihren Zustand null beachtet. Kaum flogen wir los, stellte der ältere Herr vor mir seine Sitzlehne mit voller Wucht und ruckartig zurück und merkte einen Wiederstand (meine Beine) Anstatt mal zu gucken was hinter ihm los ist rastet er aus, flucht auf arabisch und haut immer wieder mit seinem Rücken gegen den Sitz. Ich wusste nicht was da gerade passiert und war echt schockiert. Nach einiger Zeit hat er seine Liegeposition gefunden und ich saß halb im Gang. Als eine Stewardess vorbei kam sprang er auf und fluchte lauthals auf arabisch dass das ganze Flugzeug schaute. Ich denke es ging um mich. Von der Flugbegleiterin hätte ich erwartet, dass sie mich anschaut, mit mir spricht, versucht zu vermitteln oder irgendetwas sinnvolles tut. Stattdessen war das der Startschuss für alle Stewardessen dem älteren Herrn den Hintern zu pudern, ihm als einzigem Gast sofort Wasser zu bringen, ihm Tee zu bringen, ihn ständig anzulächeln und ihm zu zeigen: Ja du hast recht, die dumme Nuss hinter dir nervt. (Ich habe nichts gemacht außer mich versucht aus der Klemme zu befreien, weshalb ich natürlich kurz gegen seinen Sitz gestoßen bin) Dies wurde mir klar, als eine Stewardess böse zu mir kam und mich ziemlich laut fragte: „YOU GOT PROBLEMS???“ Ich sagte, da ich erst nicht wusste worum es ging: „Ehm, no…?“
Das mobbing ging weiter, als ich meine Füße, die natürlich nicht mehr gerade vor mich passten und ich auf den Gang stellen musste und die Stewardessen mich einfach im vorbeilaufen getreten haben. Normalerweise, wenn man so feste gegen einen Fuß tritt schaut man wenigstens zurück und sagt sorry oder macht ein Handzeichen, aber das war einfach mit voller Absicht und passierte öfters. So, irgendwann musste der ältere Herr dann mal auf die Toilette und stand auf. Als er sah, wie geknickt ich halb im Gang saß kam er sich, glaube ich, blöd vor und fragte ob er den Sitz nach vorne machen soll. Ich machte den Daumen hoch und sagte: Ach alles gut, wir sind ja gleich da und ich habe es ja überlebt. Ich denke nicht dass er mich verstanden hat. Abschließend muss ich sagen: Ich bin schon so oft geflogen, aber das erste und letzte mal mit Middle East Airlines. Es war eine schreckliche Erfahrung und ich werde noch lange brauchen um diese Albtraum-Flüge zu verarbeiten.
Natürlich waren nicht alle Flugbegleiterinnen so unfreundlich, aber ein unfreundliches Gesicht und eine schlechte Erfahrung bleibt eben hängen. Ich versuche mich gerade an etwas schönes zu erinnern aber leider fällt mir nur noch mehr schlechtes ein. Als es essen gab konnte man zwischen Omlett und Knefe wählen. Weder mein Mann, noch ich wussten was Knefe ist. Man konnte es uns auch nicht erklären, schaute nur genervt und gab uns ein Omlet und ein Knefe. Knefe ist scheinbar eine klebrige Süßspeise, die keiner am Ende essen wollte. Ein junger Mann musste sich davon auch übergeben. Das war auf dem Hinflug.

Today, I flew with Middle East Airlines from London Heathrow (LHR) to Beirut (BEY), and unfortunately, my experience at check-in left me extremely frustrated and disappointed.

Upon arriving at the check-in counter, I handed over my British passport to the staff member, Mohammad Khan. My trip was only for 6 days, and as a British passport holder, I was well within my rights to travel without needing to provide any additional documentation. However, Mr. Khan insisted on asking for another nationality passport, which I legally did not need to present. His persistence and refusal to accept my valid travel documents were not only unnecessary but also deeply frustrating.

The situation escalated as he continued to press for documentation that was irrelevant to my travel. This left me feeling disrespected and unfairly treated. It’s concerning that a staff member would disregard standard procedures and create unnecessary stress for a passenger. I couldn’t help but feel that there might have been an underlying bias or prejudice in his behavior, which is completely unacceptable.

While the flight itself was fine, this negative interaction at check-in overshadowed the start of my journey. I left the counter feeling angry and disheartened by the lack of professionalism and courtesy displayed by Mr. Khan.

I hope Middle East Airlines takes this feedback seriously and ensures that their staff are properly trained to handle passengers with respect and in accordance with travel regulations. No one should have to endure such treatment, especially when they are following the rules.

Dom vill ha 50 dollar bara för att lägga till en bokstav i namnet jag missade, och dom svarar inte ens på mail.

This airline is one of the worst airline I’ve ever dealt with. The customer service is awful, and the staff are incredibly rude. Even if you’re polite with them, they don’t treat you well. I wouldn’t recommend anyone do business with this airline

Thank you for your good service. I'm grateful for Karen and her kind help when I was trying to get tickets for me and my daughter. I thought it will be difficult to get hold of MEA from UK, but you made my experience easy.

I came to the MEA office to confirm my flight with my dog as things were full and I was having a hard time confirming him on my flight, Karen was the savior of the day, she managed to help confirm the flight at a time when things were looking almost impossible. I’m extremely grateful for her help and couldn’t recommend the MEA team in the London office more! Super helpful and professional! Thank you!

Virkelig ringe service. Medarbejderne i call centeret griner af en og sidder og taler om en imens man er i røret. Så ubehagelige. De trækker tiden ud og ordner aldrig ens problem. Flyv ikke med dem.

The UK MEA office service is excellent. Greta helped us with managing our bookings and rescheduling during a very busy period. She did her absolute best to support us with our questions.

Scammers , corrupted same as their government in Lebanon .

I was checking the prices just a day before ceasefire and it was saying £750 , and then after announcing the ceasefire has gone up to £1000 . Disgusting scum bug airlines and country , shame on you .

Very good airline !

MEA is a very good airline and the staff and crew is excellent!