Middle East Airlines - Air Liban Opiniones 64

I had a major issue with my ticket! which i bought from a random app! I called middle east call center, Nadine (lebanon call center) assisted me in the best possible way, resolved my issue in such ease and delicacy! Thank you Nadine you are a gem! Which deserved to be pointed out in the cyber world. Middle east keep recruiting excellent employees! Your clients wont be dissapointed! This woman deserves a raise.

First time we take this airline from London, brand new planes and amazing food. On the way back our 4 year old daughter left her panda bear bag on the plane. A lovely staff member called us up the next day to tell us it is being held at their offices. The bag had little value but meant the world to our daughter. Anese from MEA brought the bag out of the airport and agreed to meet us on his route home to avoid the hassle of coming to the airport. Couldn’t rate them more , very impressed and suprised by the quality of the service and this airline in general.

Worst service i ever had the still leve in 1880 i cant belive how the still exist nevver gonna fly with again.

MEA has to be one THE worst airline on the planet! flight attendances are nasty and got horrible attitude, check-in staff has no idea what they're doing and waste people time by adding unnecessary checks so they can extort money from vulnerable passengers, we were jammed packed like sardines on the flight and the plane was ancient, meal provided on the flight was more like dog food. This was an eye opening experience and I will never ever travel with MEA again!

If you want be put off from flying for life just try & experience Beirut Airport and MEA airline!

Everything is wrong with Lebanon.

Worst airlines ever!!! They’re service us so bad and flight attendants are so snobby and full of themselves. Very unprofessional. The food was very bad too.

The WORST ever!!!!!!! They did not allow my mother to check in unless she buys a return ticket from their airlines paying for it cash (500 EUR). My mother had already a return ticket from another airline. In addition to the stress that caused her and deceiving treatment…. Me, my husband and my brothers who all fly very frequently from Lebanon would never fly with them ever again…

Amazing! Online check in was the best I had ever seen. Filled with profession and easiness. They would always notify me on my phone in case something changes e.g gate number etc.
Loved the entertainment set up, pilots were extremely kind. 10/10! Airline should be set to 5 stars.

It's the worst airplane company ever. They discriminate people, on board the plane. They have no sense of respect at all. and are very rude to the passengers. I had paid for a business ticket, but it was not worth the money at all. You'll get greeted by very unprofessional employees. Absolutely the worst customer service EVER. And its inside Beirut's airport and also before boarding the plane. I would never recommend flying with MEA. It is a shame that I, as a Lebanese, am embarrassed by how MEA represents Lebanon. You should be ashamed of yourself, you are some rude and disrespectful people. WORST COMPANY EVER

If you would like to be ripped off, then this is the place to go. These are just crooks. I made the mistake to book with them after 20 years of boycott, just because British Airways stopped flying direct to Beirut because of Covid. It will now take 200 years before even thinking using them again!

I will not deal with them anymore first and last time.I had the most terrible experience in check in .They wanted to cancel my trip because of wrong information they have in their mind ,and they don’t have the right procedure .when I asked them to check of their information, they refused and they asked me to leave .they were shouting on people and on me, and I got so annoyed and worried of my trip that I could lose it because of their ignorance ,when I checked after that I found that all their information was wrong ,and they cost me another payment for trip .they are rude impolite to the customer ,and make the trip more difficult especially one supervisor called Amal she was shouting on people all the time and shouted on me also in this difficult situation.this in Rafik hariri airport of lebanon.

Die beste Fluglinien, die Piloten hatten große Erfahrung, durch ein gedeckt wetter Luft und Regen waren ganz vorsichtig, die
Hostessensind nett, hilfsbereit, kümmert für die Passagieren , dass Essen war lecker vielfältig, (economie),, ich Empfehle die MEA airlines für alle , und wir fliegen wieder gerne mit ,, ich gebe fünf Sterne da diese Flüge verdient das,, wir fahren von der Schweiz nach Malpensa für die MEA airlines

Gut freundlich Sicherheit Sauberkeit schnelle Abwicklung

After booking and requesting 2 wheelchairs for my old grandmother and my handicapped aunt, a conformation email was received.
we were shocked after 20 minutes wait at the airport that they dont have chairs today.
They were very unprofessional, inhuman and not reliable at all. Very bad experience and big disrespect for their customers

Middle East airlines through my experience is the best airline I have dealt with in terms of customer service and customer oriented mindset. Their call center is the fastest and most flexible in terms of booking compared for example to expedia, Emirates, or Turkish Airlines, I have changed my flight with a call time of 7 minutes compared to 54 min, 1 hour 13 min, and 34 min for Expedia, Emirates, and Turkish Airlines respectively. In addition for cancelled tickets you can by one click refund your ticket via the website and you receive your money in 2 working days. Outstanding service, nothing close to it. Another situation I was faced with is changing my flight to same day before 4 hours from flight time and again this was very simple and possible. Outstanding, keep it up.

They made my mom pay for baggage twice and refused to give it back! 900us at the airport and 900 Canadian online!! The agents In Lebanon are disgusting as well! I’m Lebanese and very ashamed of this airline and it’s agents. They are all thieves. Do not fly with them!! Save your money!!

MEA airlines provide the only direct flight from Copenhagen to Lebanon, although the tickets could reach double the price of a transit flight by fx Turkish airlines the service on MEA is AWFUL. It’s so chaotic, once during check in for our flight from Lebanon to Copenhagen, we were told that the plane was full and no seats left, although we had a ticket to that particular flight. For a moment you get the impression that you’re dealing with a public buss company. They wanted us to buy new tickets for the next flight, not until we threatened them with complaining they agreed of letting us on the next flight without additional charges.
They didn’t compensate with an accommodation, we were forced to pay for our own accommodation for that night.
Making a long story short. The Middle East airlines should not be operating as airlines, they don’t have a clue how to provide service and no idea how to run there business.
No more MEA airlines.

Just a fine service a would say. Though MEA is kind of expensive and they like to apply penalties and fees here and there.

Last time I had to pay 50$ charge for a punctuation mistake on my name.

Other time I had to few more bucks for conversion from EUR to USD because i was booking from Lebanon.

Honestly if there are other choices available, i would go for other companies.

I had a trip planned three days ago and flights were cancelled. His experience is this not about their hard product but instead the response and management of the company in this time of crisis. This far MEA is the only company that as confirmed reimbursement to me in less than 24hours. The others (I had several bookings) either offer miles or coupons instead of refund and some even consider they are entitled to keep part of the ticket price for them even though no service is provided and the booking was canceled on time... so big thumbs up for MEA very professional and reactive crisis management and customer care.

They don't think about their competition . They are more expensive then all other airlines that comes to east Africa especially Lagos and Kano .

They have lost all their citizen patronage. Just like any thing in Lebanon , going downwards and not the other way around.

Good food, good seat spaces but their prices are overpriced.
I missed my flight in September that I wanted to re use in December so I payed the penalty but I should have know that I shouldn't since it wouldn't get me anywhere there another set of fees until you could use your unused ticker
REBOOKING FEES?? BUT I ALREADY PAID PENALTY!
So it would cost me $1000 just for oneway ticket while using my old ticket.

THIS IS THEFT.