Meaco (U.K.) Limited Opiniones 5215

The fault on my Meaco Dehumidifier was corrected in a smooth and uncomplicated process, all done in 4 days. I am impressed. However, it would have been even better if a fault hadn't occurred after just 20 months of use. Perhaps the PCB boards you use could be improved?

I’m extremely disappointed with Meaco’s handling of a simple request for a humidity/temperature sensor for my Meaco 25L Platinum — a product they are still actively selling. The part is a basic low‑voltage electronic sensor and not covered by F‑Gas regulations, yet Meaco insists on certification that has nothing to do with this component.

Instead of listening to the clear technical facts I provided, I’ve been given the run‑around with explanations that don’t match the part in question. This has made the process far more difficult than it should be.

Blocking access to a non‑regulated spare part prevents customers from carrying out a lawful repair and raises serious concerns about Meaco’s commitment to customer support and the right to repair. I expected far better from a company with such a high Trustpilot rating".Reply to meaco "Thanks for replying. Unfortunately, your response repeats a general policy rather than addressing the specific issue I raised.

I’ve already removed the back panel of the unit, and the sensor in question is right there at the front once the panel is off. It is a simple low‑voltage humidity/temperature sensor that can be unplugged and replaced in a matter of minutes. Accessing it does not require opening, disturbing, or interacting with the sealed refrigerant system in any way. reply suggests that any internal component is automatically unsafe for a customer to replace, but that isn’t accurate. Many manufacturers in the same category supply non‑refrigerant internal parts to support lawful, safe repairs. Nothing in UK consumer law prevents you from supplying a basic electronic sensor.

By refusing to provide a non‑regulated spare part that is easily accessible and safe to replace, you are preventing a legitimate repair and undermining right‑to‑repair principles. I’ve been factual and reasonable throughout, and I would still welcome a practical resolution. But your current stance leaves customers with no option but to escalate through formal consumer‑rights channels.Reply to me meaco : No Spare Parts, Contradictory Information, and No Repair Path for Customers.I bought my Meaco dehumidifier from an Approved Partner, followed every step correctly, and simply needed a replacement humidity/NTC sensor board. The unit is otherwise fully functional.

Meaco have refused to supply the part, despite the board being clearly marked DA1‑B with factory codes, and despite previously telling me it was made by Yluniras. Their latest message now claims it was “designed in‑house” and has “no OEM number”, which directly contradicts their earlier statements and the markings on the board itself.

They also sent me a link to a reclaimed second‑hand board on eBay, then later said they “cannot endorse” second‑hand parts. Another contradiction.

Meaco insist the unit must only be opened by an F‑Gas engineer, even though the sensor board is a low‑voltage component and not part of the sealed refrigeration circuit. This is not a gas‑handling repair.

Most concerning is that Meaco now admit an engineer can order the part — meaning the part does exist — but they refuse to supply it to the customer. This leaves owners with no repair pathway, even when the fault is simple and the appliance is otherwise perfectly serviceable.

For a company promoting environmental responsibility, refusing to supply a small sensor board and forcing customers to scrap repairable units is extremely disappointing. Future buyers should be aware of the difficulty in obtaining basic spare parts, even when purchasing through Meaco’s own approved channels.

Purchased a 10ltr dehumidifier to dry laundry at home. Worked great but recently stopped working. Contacted customer service and they were amazing. Sent a box to send it back for repair and had it returned days later good as new. Great customer service!

The Arête two works brilliantly and has made a real difference to the house preventing condensation on windows and helping the house heat quicker. Clothes dry faster two.
After 15 months we got an occasional error code. I contacted Meaco and they quickly arranged a collection, changed the mother board and then sent it back to us free of charge within 6 days. Very easy and very impressive

I am a huge fan of my Meaco DDL-8 Zambezi dehumidifier, so much so I got another one for another area. The desiccant system works really well in cool/cold conditions and adds a bit of heat to the area too which is an added bonus.

I did have an issue with mine throwing an error code and Meaco helpfully helped me troubleshoot it before confirming it needed to be sent back for repair. They organised collection, repaired and returned it to me quickly. I had purchased the extended warranty and there was absolute no issues with getting it repaired under this warranty.

What keeps me coming back to Meaco is their products are robust, well designed and perform well, but if there is an issue they are a UK company and stand behind their products and ensure that issues are taken care of without any fuss. As such I have no hesitation recommending Meaco and will continue to buy their products.

I’ve just received my Arête One back after it required repair. Meaco handled the whole operation flawlessly and was very forgiving after I missed the first delivery window. The unit was a few years old but well with the 5-year warranty, which is still one of the best reasons to shop from Meaco. This is my third dehumidifier and I’ve found them to be excellent across the board. I highly, highly recommend buying a Meaco dehumidifier if you’re needing some help with laundry, humidity, and/or mould. A very worthwhile investment.

After experiencing issues with my Meaco dehumidifier I contacted customer service to report the fault. Initially the response from Meaco was disappointing as I did not receive one. But on sending another email I received my reply. They asked if I had the original box - No- and I was sent a replacement box. I arranged for my dehumidifier to be collected - which it was last week and has been returned to me today fixed and working. No stress no hassle
Many thanks Meaco
Would of been 5 stars but for the lack of initial response

Excellent dehumidifier that’s been working constantly in an old cottage. When the control panel stopped working the warranty customer service was excellent and easy to use.
The Arete One 10L was fixed and returned quickly and is back working as good as new.

It took a few emails as there were a few queries but Meaco kept their warranty guarantee promise and fixed my dehumidifier in a few days, with hassle free delivery. They gave a summary report of what work had been carried out.
Very good. Very good product and so pleased it has been fixed!

Excellent service from Meaco. The buttons started flashing so contacted them as the machine was under warranty. I opted for an additional service as well for £25. They picked it up Friday and it was back and working today (Wednesday) so I’m very happy thanks to their commitment in sticking to their principle.

Had a problem with my dehumidifier, within a week of the email, packaging was sent, unit returned, repaired and back to me in 7 days, fantastic service thank you

This is an excellent humidifier. I was disappointed with the response from support staff to some queries (not critical) but the product is so good they are forgiven.

Dehumidifier broke down, but still within the 5 year warranty period. Very easy to organise a return and repair. Delivered a box a few days before, collected and repaired and delivered back promptly. Did a service whilst they had it too at just £25. Very happy with the whole process.

Living in the UK I'm sure most households have had to deal with a mould problem in one form or another and I sadly am no different.

I heard good things about Meaco when it came to their dehumidifiers and having experienced quite a few bad ones I decided I'd splurge and give them a try.

My first product was the Meaco Arete One (in 2023) and while the performance of the device was outstanding, it had some noise issues related to the fan straight out of the box.
I reached out to their support and after some back and forth (spanning a few weeks) Meaco sent me a replacement unit... Except they sent me the wrong one, which in turn caused another delay of me having to return this unit and wait for another one to be shipped out.
Once this arrived, the unit was much better and has been in constant use for 2 years before I finally pulled the trigger and decided to upgrade to the Arete Two.

Now the odd thing is that I have experienced almost the same exact issue as with the 1st unit I bought - it out of the box had an issue, so I reached out to Meaco via their contact us form. This was unanswered for a month at which point I sent an email directly to their support team who said my first enquiry got caught by their firewall (this sounds extremely odd to me considering I used their own contact us form).
After a quick back and forth (credit where credit is due, their responsiveness was much better compared to my first interaction) I was issued a replacement and my old unit was to be collected by Meaco.
The unit that got sent to me, however... Was once again incorrect, same as 2 years ago.
After I informed Meaco they without hesitation sent me the correct unit straight away and booked another collection to retrieve the incorrect unit.

Now, I am a little conflicted when it comes to this review.
Mistakes happen and I think what separates great businesses from the bad ones is how issues are handled. In my experience, Meaco seems to be very reasonable when it comes to their customer care and in both cases I have had they replaced the units with little trouble. Having said that, while the ultimate result was good and I ended up having my issues resolved and products that worked well, I find it concerning that both units that I bought had issues straight out of the box.
I also think there are some sort of fundamental issues with the customer service processes if both times I reached out I ended up receiving a unit that was not what I was supposed to receive.

Overall, I think Meaco make brillaint products (at least when they work), and their customer service is genuinely well meaning and helpful, however I think they have some work to do to iron out the kinks with their QA and customer service processes.
Perhaps it was just bad luck, but having had the same happen twice now I think this points to a more systematic issue.

The control panel failed on my Meaco Arete One after 1 year of use, I contacted Meaco & a friendly person helped me arrange it's repair. I received an empty box in the post to facilitate it's return & it was promptly repaired & returned to me. Great service!

Fantastic, quick service. Sorted the problem and machine turned round very quickly.

Updated review.

I've had two Meaco Arete One 12L become faulty, with different faults, since buying the first in December 2023. The first one was replaced under warranty with no issues in January 2025.

The second time there was communication problems where I wasn't receiving emails from Meaco. Not sure if it is an issue with their system, or my email provider. They claim to have sent replies, but I haven't been receiving them.

After eventually getting a response, I'm now in the process of sending my unit away for repair. Hoping the rest of the process will run smoothly. I will upgrade the review to 4 stars if so.

When the dehumidifier is working it does the job. Helps dry clothes quicker when they're hung up in the same room, and the small patches of damp that I was getting on my ceiling haven't reoccurred since purchasing the dehumidifier. They offer a 5 year warranty when registered, which is a lot more than competitors. I just hope I don't have to keep getting them replaced or repaired yearly.

This is the 2nd Meaco Dd8l desiccant dehumidifier we have and it is brilliant, can feel the difference straight away. We have 2 other humidifiers but this one blows out warmm air which makes it much more pleasant. Not too noisy, good looking

Contacted Meaco about a faulty on/off switch Saturday,
Collected on Monday , new part fitted under warranty, Returned To me on Friday, with new parts fitted.
The way my problem was fixed in such short time says it all.
I would strongly recommend this product , with excellent after sales which I experienced!

Unfortunately, I'm not sure where to go with this.

I have previously left a review for Meaco outlining that whilst I think their products are good when working, they do have a tendency to stop working.

This was fine when their customer services setup worked and the dehumidifier was repaired - that was really efficient and helpful. Unfortunately, my recent experience is one of frustration and being strung along.

Having cut contact with me mid-support from 14/10/25 (they got to the point of asking if I had the original box to sort out sending the item back to them for repair, and then nothing - ghostsed), I have tried to reach out and continue the process, only to be completely cut off.

I then took to Trust Pilot to feed back on this. They reached out to my 2 start review on 09/12/25 saying they've requested my email address and would get back in touch to resolve the issue as quickly as possible.

I shared my email address, they did not get back in touch.

I updated my previous review from 2 star to 1 star to reflect this, updating the overview. Still nothing.

Regardless of which route I take to try and get in touch, I am ignored or cut off. I've even tried restarting the whole process through their website. Nothing.

I fear they have now pushed me outside of my warranty period given it's almost 4 months since I last had any meaningful contact from them.

This is incredibly poor customer service.