Ebac Ltd Opiniones 8010

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Simple to use straight from the box and despite its function a relatively elegant design which blends into the home. The WiFi interface is a useful and annoying tool as we can stop finding out what th... Ver más

Valorada con 5 estrellas sobre 5

I own several Ebac dehumidifiers and they are all several years old and continue to work as well as the day I bought them new. Having owned other brands the Ebac models have proven themselves to super... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The Ebac dehumidifiers are excellent.I have three in different rooms, working to clear any dampness. I vacuum my filters fortnightly which keep them dust free, but inevitably they like everything else... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After buying cheaper Chinese dehumidifiers in the past only to have them break after a couple of years, I thought I'd try Ebac. I find them reliable, easy to use, with great functions, and they're mad... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante

Escrito por la empresa

We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 3 estrellas sobre 5

Mixed experience.

Although the shopping experience was efficient the product was poor -a replacement filter cage for my Ebac dehumidifier. Unlike the original it doesn’t fit well into the machine as some of the plastic edges are not flush and as with the original version it’s practically impossible to open to fit the new carbon filter. A lot of swearing and sore fingers!

9 de abril de 2026
Valorada con 4 estrellas sobre 5

Easy purchase and fast delivery

Easy purchase and fast delivery my Ebac replaces a similar model over fourteen years old, if anything it is less noisy than prvious model and if it lasts a similar length of time I will be a happy beaver

4 de abril de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

We’re glad your new EBac has been an easy purchase and arrived quickly, and it’s great to hear it’s even quieter than your previous model. We hope it gives you many years of reliable use. 😁

Kind regards,
Natalie

Valorada con 5 estrellas sobre 5

Dehumidifier

Have a washing machine and a dehumidifier and are very pleased with both. Would definitely recommend and buy again.

7 de abril de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

😊 Thank you for your lovely feedback Lynda,

We’re really pleased to hear you’re happy with both your washing machine and dehumidifier, and that you’d recommend us and buy again.

Kind regards,
Natalie

Valorada con 5 estrellas sobre 5

I purchased a replacement filter for my…

I purchased a replacement filter for my dehumidifier from Ebac and sincerely recommend ordering from Ebac for their products and good customer service.

I am really impressed with Ebac due to the amount of effort they have put into providing a well thought-out means for delivering their products to consumers.

Once I made my purchase from Ebac they kept me informed of when the product had been dispatched which was good because then I knew when to start to looking out for the delivery person. Then they provided me with an eta (estimated time of arrival) for my delivery which was a one hour window, which is much better than the average services that can only indicate if the delivery will arrive in the morning or afternoon.

Ebac also notified me of the company used to carry out the delivery, DPD. I was impressed with DPD. With DPD the consumer is given the option of downloading their Google app to obtain a more detailed view of my tracking information. I was able track the progress of the driver assigned to deliver my parcel, and the number of scheduled drop-points prior to mine.

The Google app (for the delivery company, Dpd) was easy to install, very stable, and proved to be quick and easy to use. I entered a few details to create a user profile and I was up and running in a matter of minutes. The app gave me the option of being able to supply additional instructions to the driver which is really useful. I didn't need to use or even install the app and but it gave me that extra bit of assurance of when my parcel would arrive.

2 de abril de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

😊 We really appreciate your detailed feedback and recommendation of EBac.
It’s great to hear your replacement filter arrived smoothly and that you found our updates, dispatch info, and delivery tracking with DPD helpful and reassuring throughout the process.
We’re glad the estimated delivery window and tracking options made things easier for you.
Kind regards,
Natalie

Valorada con 1 estrellas sobre 5

ARROW XL SHOULD NOTE BE A DELIVERY COMPANY

i am sure the product is excellent BUT I cannot review your product as the useless delivery company has not delivered your product yet.
They cancelled the first delivery date a week ago, on the day of delivery, they have now cancelled the second delivery date on the day of delivery, BECAUSE THEY HAVE DAMAGED THE PRODUCT. USELESS ARROW XL

18 de abril de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Sorry to hear about your delivery experience we understand how frustrating this can be, especially when you’re waiting for your order.

I’m glad we’ve now been able to resolve this for you.
Please reach out if you require further support.

Kind regards,
Natalie

Valorada con 5 estrellas sobre 5

Excellent British Quality Equipment

Excellent British Quality Equipment. Highly recommended 👍

31 de marzo de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Really appreciate your support Marian,
It’s fantastic to hear you’re happy with the quality and would recommend us 😊

Thanks for backing British-made products it means a lot to our team.

Kind regards,
Natalie

Valorada con 3 estrellas sobre 5

Machine is excellent

Machine is excellent. The app is useless

10 de enero de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Thanks for your feedback Nicholas,
great to hear you’re pleased with the machine itself 😊

We’re sorry to hear the app hasn’t met your expectations. If you’re open to it, please feel free to share a bit more detail with us directly so we can look into this further and work on improvements.

Kind regards,
Natalie

Valorada con 5 estrellas sobre 5

Havn't used yet but easy to order and…

Havn't used yet but easy to order and fast delivery, have one the same that is very good and cheap to run

4 de abril de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Thanks for sharing your experience so far Denise,
We’re glad to hear ordering was easy and delivery was quick 😊 It’s also great that your existing unit has been reliable and economical to run hopefully your new one will be just as good if not better.

Kind regards,
Natalie

Valorada con 5 estrellas sobre 5

High Quality Dehumidifier

Solid, Efficient, Effective and Dependable and made in the UK. Highly recommend.

6 de noviembre de 2025
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

We really appreciate your kind words Gregg,
It’s great to hear you’re finding your dehumidifier solid, efficient, and dependable 😊

Thank you as well for recommending us and supporting UK manufacturing it means a lot.

Kind regards,
Natalie

Valorada con 4 estrellas sobre 5

Good dehumidifier

Arrived quickly, well-packed and works well. My previous Ebac dehumidifier still works, and I'm keeping it as a spare, just in case...

17 de marzo de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Great to hear your new dehumidifier arrived quickly and is working well for you 😊 It’s also a testament to their reliability that your previous one is still going strong as a backup.

Kind regards,
Natalie

Valorada con 5 estrellas sobre 5

The dehumidifier filters were…

The dehumidifier filters were despatched promptly as usual. Always had excellent customer service from Ebac.

2 de abril de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Thanks for taking the time to share your experience Andrew,
We’re really pleased to hear your filters arrived promptly and that you’ve consistently received excellent customer service from us 😊

Kind regards,
Natalie

Valorada con 5 estrellas sobre 5

Ebac all the way for our house ❤️

I own several Ebac dehumidifiers and they are all several years old and continue to work as well as the day I bought them new. Having owned other brands the Ebac models have proven themselves to superior just needing to be plugged in and placed in high or low to deal with humidity, which they are very effective at. I aim to add an Ebac washing machine to my stable as they are far more conservation minded than many of the now throw away white goods that are on the market. Great job Ebac British made and British jobs ticks all my boxes.

3 de abril de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

It’s great to hear how well your dehumidifiers have stood the test of time and continue to perform just as they should 😊 We’re proud to design products that are built to last and keep things simple and effective for managing humidity in your home.

We also really appreciate your support for British manufacturing it means a lot to us.

Kind regards,
Natalie

Valorada con 5 estrellas sobre 5

Excellent service

I cannot comment on the product as it was for my daughter. However I have had mine for many years and its still working fine. Delivered promptly and kept informed.

31 de marzo de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Thank you so much for your lovely feedback Mike,

We’re really pleased to hear that your own dehumidifier has been going strong for many years that’s exactly what we aim for. It’s also great to know your recent order was delivered promptly and that you felt well informed throughout.

We hope your daughter is just as happy with hers.

Thanks again for your support.

Best regards,🙂
Natalie

Valorada con 5 estrellas sobre 5

I already have 2 of your dehumidifiers…

I already have 2 of your dehumidifiers that have been working well. This third one for my daughter because in winter they are excellent for drying clothes. Also keeping condensation of the windows. The purchase of your dehumidifiers is because they are made in UK instead of China.

2 de abril de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Thank you so much for your continued support it really means a lot to us that you’ve chosen to purchase a third dehumidifier

We’re delighted to hear that your units have been working well and are helping with clothes drying and reducing condensation, especially during the winter months. It’s also great to know that our UK manufacturing is something you value.

We hope your daughter finds her dehumidifier just as useful!

Thanks again for your kind feedback.

Kind Regards,
Natalie

Valorada con 5 estrellas sobre 5

Great buy.

The last dehumidifier from ebac lasted 10 years so there was no problem choosing another, this one is very quiet and easy to understand instruction booklet.
Also it has a 3 year guarantee which is a bargain. Also ordering from ebac it was cheaper than amazon.

31 de marzo de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Thank you for your great review Frederick,

We’re delighted to hear that your previous Ebac dehumidifier gave you 10 years of service that’s exactly the level of reliability we aim for. It’s wonderful to know you chose us again and that you’re pleased with how quiet and easy to use your new unit is.

We’re also glad you found value in the 4-year guarantee and were able to purchase directly from us at a competitive price.

Thank you again for your continued support and for taking the time to share your experience.

Kind regards,
Natalie

Valorada con 5 estrellas sobre 5

Turned night into day great

I got my filters for my two 2650e units they turned night into DAY The delivery of them was great (2days) The units work like NEW thank you Bob

30 de marzo de 2026
Logotipo de Ebac Ltd

Respuesta de Ebac Ltd

Thank you for your fantastic review,

We’re delighted to hear that your filters have made such a difference to your two 2650e units—“turned night into day” is exactly what we love to hear! It’s also great to know that the delivery was quick and that your units are now working like new again.

Thank you for your support, and we really appreciate you taking the time to share your experience.

Kind regards,
Natalie

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