I have been with Medicash for one year and so far it's worked fine. However my benefits restarted on the 1st of August and I hadn't used my optical benefit so I enquired with Medicash around mid July... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Excellent service ! Straight forward to make a claim and normally paid back into your bank within a week. Great options for what you can claim money back on , optical, dental, massages and osteopat... Ver más
La empresa ha respondido
Easy to submit claim via the app and received a decision within 24 hours. Paid to bank account within about 3 days. Excellent service.
a very fast service I got an immediate response to my claim, and within days had the payment for my dental work. I didn't need to make phone contact this time, but in the past all staff have been fr... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Información de contacto
One Derby Square, L2 1AB, Liverpool, Reino Unido
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Excelente
7 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very efficient in helping
Very efficient in helping
on phone and hardly any wait for payment into bank
2 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Angela,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our claiming service.
We look forward to processing your next claim.
Kind regards,
Hannah
Overall great service
Overall great service. One claim took a longer time as receipt details provided in past for dental work were not accepted. I was not aware/advised of any changes in requitements.
9 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi,
Thank you for your review and feedback. We're so pleased to hear your positive feedback regarding our service.
Our customer service team are always on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Really Good
Been with Medicash for many years. I would definitely recommend them. The claim process is simple and prompt. We use them mainly for dental and optical but it’s good to know there is much more
24 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Jill,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process simple and prompt and that you've been with us for many years.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Respuesta de Medicash
Hi Keith,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Always a great service with speedy…
Always a great service with speedy claims processing.
1 de julio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Josh,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process quick.
We look forward to processing your next claim.
Kind regards,
Hannah
The system is really straightforward…
The system is really straightforward and payments are made really quickly.
1 de julio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Stella,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process straightforward and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Overall avoid
Started off well in making claims but the second year all my claims have been rejected and closed for really nit picking reasons and with no chance to respond e.g said my sports masseur had to be fully qualified so wouldn't pay even though he has a masters degree and teaches sports massage!! Got this as a perk with work but my advice is just get private medical insurance and not this pointless half way house.
10 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Thomas,
Thank you for your review and feedback.
I'm sorry to hear of your experience. The name and practitioners qualifications are a clear requirement on claims supporting evidence, which is noted in all Terms and Conditions.
Our customer service team are always on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Very happy with Medicash
Very happy with Medicash, The app is easy to use not only for making a claim but lots of health information.
29 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Neil,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan with our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to use mobile app
Easy to use mobile app. One of the best I have seen. Evidently took customers into consideration when designing.
24 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Ay,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Member for well over 50 years
I have been a member of Medicash for over 50years - back in the day it was penny in the pound 👍
Since joining I have never encountered anything bad with the claims I have made - I have also recommended family & friends to join
23 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Denise,
Thank you for your 5* review! We're delighted to hear such positive feedback and that you've been with us for over 50 years.
We look forward to processing your next claim.
Kind regards,
Hannah
App very convenient and easy to navigate
App very convenient and easy to navigate
23 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Val,
Thank you for your 5* review! We're delighted to hear hat you're finding our app easy to navigate.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Typical insurance company
This company is like any other insurance company, scammer, and will do anything not to pay out.
I had a scan relating to my PCOS and they refused payout saying the scan was a pregnancy scan/fertility treatment.
Shows a real lack of understanding for medical issues as having a scan to track an underlying health issue is not a pregnancy scan and is not fertility treatment. Their argument was because there was a baby scan photo on the clinics website this indicates its pregnancy related.
The service I actually received was under general health and was a health scan and nothing to do with a pregnancy or fertility treatment.
Would not recommend and won't be using them again, my first claim submitted as encouraged by others and will be my last and it's a complete headache
23 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Analeez
I’m sorry to hear about your recent experience when making a claim. I understand, having spoken to our Head of Customer Service, that our Customer Care Team are currently investigating this and will respond to you shortly.
If you need anything else, please don’t hesitate to get in touch with them on 0151 702 0265 or via email at customercare@medicash.org
Kind regards
Andy
Respuesta de Medicash
Hi Sue,
Thank you for your 5* review! We're so pleased to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Respuesta de Medicash
Hi Andy,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Fantastic service highly recommend this…
Fantastic service highly recommend this company five stat service
10 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Stephen,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our service.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent
This is a fantastic organisation which looks after its members and delivers great service. Fast and efficient are bywords for the way business is conducted.
13 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Simon,
Thank you for your 5* review! We're delighted to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Efficient and fast response
18 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi John,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
The Medicash app is exceptionally easy…
The Medicash app is exceptionally easy to use. The level i am on is more than adequate for meeting my needs. Response time to claims is very quick and payment is within 24 hours.
16 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Mary,
Thank you for your 5* review! We're delighted to hear that you're enjoying the benefits of your cash plan and that you're finding our app easy to use.
We look forward to processing your next claim.
Kind regards,
Hannah
Medicash are always very helpful if you…
Medicash are always very helpful if you call with a query, the app is very efficient and easy to use, and the claims are always paid on time with no issues.
18 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Paul,
Thank you for your 5* review! We're so pleased to hear that you're finding our app efficient and easy to use, as well as our customer service team helpful.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Great service and fast payment
Great service and fast payment, totally hassle free.
1 de junio de 2026
Opinión espontánea
Respuesta de Medicash
Hi Steve,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming service fast and hassle free.
We look forward to processing your next claim.
Kind regards,
Hannah
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