Having moved to Mercedes Benz from another high end manufacturer, I was nervous of dealing with a new business. From the start I received supportive and trustworthy advice ending up in my purchase of... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I ordered a new car through Daisy and she was amazing at keeping me informed and emailing when she needed something from me. One of her male colleagues nearly lost the sale due to ignoring me but Dais... Ver más
La empresa ha respondido
Today, I had red lights and messages including "reversing not possible, consult workshop" and "transmission problem - stop". I called Mercedes Breakdown and within a few minutes got a call from a frie... Ver más
La empresa ha respondido
I recently bought a new car. I found that Victoria and Alex were really helpful and well informed and answered all my questions straightaway. Everything went very quickly and without a hitch. This i... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Concesionario de automóviles usados
- Servicio de automóvil
- Tienda de accesorios para automóviles
Escrito por la empresa
Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.
Mercedes-Benz South West
Escrito por la empresa
Información de contacto
Matford Park Road, EX2 8FD, Exeter, Reino Unido
- info@mercedes-benzsouthwest.co.uk
- www.mercedes-benzsouthwest.co.uk
4,5
Excelente
4 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
An amazing experience, Mercedes Truro are fantastic
I picked up my new AMG 45 s from Mercedes Truro last week. The whole experience was amazing. The staff were very friendly, very knowledgeable and very helpful, they did everything they could to make me feel valued and at ease, nothing was too much trouble.
I definitely recommend this dealership.
27 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Truro dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Great service from Michaela
Great service from Michaela who repaired our tyre quickly and gave excellent advice for our safe journey home!
6 de abril de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon.
Best wishes, Keira.
What a fantastic car buying experience
What a fantastic car buying experience, the customer service is 100% the staff are smiling and very friendly, the coffee is also amazing. Thank you Mercedes , Truro 🙌🚙
1 de abril de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Truro dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Great service
Great service, super helpful, nothing too much trouble. Nice people to deal with. Particular thanks to Martin Green
30 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Thank you for your great review regarding your recent experience at our Taunton dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Martin will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
MoT Booking
Booked in for my first MoT for my Mercedes. I booked a couple of months ahead and had a courtesy call from the garage 2 days before the appointment just to make sure everything was ok. Arrived before time and although the MoT testing was running slightly behind schedule, the customer waiting area was comfortable with coffee available. Car took about an hour and was cleaned ready for my return home. A good experience.
19 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Alex was extremely professional
Alex was extremely professional. Helpful and friendly from start to finish. His knowledge on the cars was amazing and there was no question that went unanswered - would highly recommend.
20 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Alex.
Best wishes, Keira.
1st class experience from start to…
1st class experience from start to finish. Dealt with Shane. Would thoroughly recommend this dealership. Could not of asked for better service.
19 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Shane.
Best wishes, Keira.
Brilliant staff
Always very polite and helpful from reception ladies through to service /parts
Wouldn’t do any where else
Special thanks to Steve service manager
27 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Vanessa Harris,
Thank you for your kind feedback! We're pleased to hear our team provided such polite and helpful service throughout. We'll be sure to pass on your thanks to Steve. We really appreciate your loyalty and look forward to seeing you again.
Kind regards,
Freya.
New E class
I bought a new E class from Ben in Plymouth a couple of months ago. He was superb - very helpful, not at all pushy and was frankly a pleasure to deal with. Excellent service. Well done.
31 de octubre de 2025
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Mr Jones,
Thank you for your great feedback in regards to our Plymouth dealership! We're delighted to hear Ben provided such helpful and pressure-free service. Enjoy your new E-Class, and we hope to see you again soon.
Kind regards,
Freya.
First class customer service
Service from first contact to handover was first class. Luke managed the whole process, following my initial call Luke sent me a comprehensive unique video of the vehicle, I then visited the site for a test drive which was all set up ready for when I arrived. There was no pressure selling or rushing of the process, just quality customer service. The vehicle itself was in superb condition and fully valeted and well presented, a couple of minor blemishes were dealt with before I collected. Plenty of time was set aside for the handover which was straightforward. The whole experience was comfortable and enjoyable, exactly as it should be. Can’t recommend MB SW online and Luke enough.
14 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello,
Thank you for your fantastic 5 star review! We're delighted to hear Luke provided such a first-class experience from start to finish. It's great to know you felt comfortable throughout and enjoyed the process. We really appreciate your recommendation and hope you enjoy your new vehicle!
Kind regards,
Freya.
Friendly staff and comfortable customer waiting area
Having my Mercedes EQA serviced at the Exeter Mercedes branch is always a good experience. The staff are very friendly and helpful and the customer waiting area is very comfortable and has a great coffee machine and a good selection of refreshments. I really like the video of the service being carried out by the mercedes Technician.
18 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Mr Flanagan,
Thank you for your kind feedback in regards to our Exeter dealership! We're pleased you enjoy the friendly service, comfortable waiting area, and technician video. We look forward to seeing you again.
Kind regards,
Freya.
Excellent service
Excellent service from the moment I went to Mercedes Taunton. Chantelle made the whole process easy and was so helpful with the purchase of the A Class. The sales team are always very helpful, so Chantelle excelled. With thanks to Ben as well.
The transaction was nice and painless!
19 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello,
Thank you, Chris, for your great review. We’re really pleased to hear that Chantelle and Ben made your A‑Class purchase so easy. We're glad the whole process felt smooth and painless. Enjoy your new car, and thank you for choosing Mercedes‑Benz Taunton!
Kind regards,
Freya
Mercedes Taunton are an excellent organisation
Mercedes Taunton are an excellent example of how an Automobile Centre should be run. From Reception to Service, every individual was welcoming, enthusiastic and produced the results which made my Service and MOT a seamless procedure. I must pay particular attention to Erin who looked after us both, she greeted us well asked all the right questions and managed the entire procedure with a calm and helpful attitude. She is a credit to your company. Thank you Mercedes!
16 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Mr and Mrs Corthine,
Thank you for your lovely review!
We’re so pleased to hear that your Service and MOT went smoothly and that our team at Taunton made you feel welcome throughout. Erin will be especially happy to hear your kind words. We really appreciate your feedback and look forward to seeing you again soon.
Kind regards,
Freya.
Very easy to deal with and excellent…
Very easy to deal with and excellent communication.
20 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Mr Moore,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Another service and MOT completed
Another service and MOT completed by the Exeter branch, not the closest to me but always willing to travel an extra distance to get a great service. Always friendly and helpful. Have renewed my service plan with them
13 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Sarah,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team!
Best wishes, Freya.
This is the 3rd time I have exchanged…
This is the 3rd time I have exchanged my cars with Mercedes-Benz South West.
Every time it was a smooth transaction.
The staff is courteous and extremely helpful.
12 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Rosemarie,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Kind regards, Freya.
Very smooth process from start to…
Very smooth process from start to finish. A big particular thank you to Josh, from sales who sold me my dream vehicle. Seamless process top quality vehicle as you would expect from Mercedes :D
16 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Miss Vida,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to Josh and the team.
Best wishes, Freya.
Following a very prompt breakdown…
Following a very prompt breakdown recovery my car was fixed and available early the next morning
18 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Colin,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon!
Best wishes, Freya.
Professional, friendly & efficient.
From breakdown, hire car, video of underside of car pointing out what needed doing through to collection of repaired car from Truro, service was excellent- professional, friendly & efficient.
14 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Gordon,
We appreciate your amazing review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Amazing experience buying my car…
Amazing experience buying my car everything went very smoothly and great customer service from Tamara! Lovely person and very helpful!
14 de marzo de 2026
Opinión espontánea
Respuesta de Mercedes-Benz South West
Hello Panayiota,
We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.