Appointment had been made via Head office but this communication hadn't come through to the local branch. The team swiftly responded, found a room, made a coffee and provided space to talk over our ne... Ver más
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Consulta las opiniones de los clientes
My wife and I visited the Kettering branch this morning to make some changes to our savings accounts. We were seen straight away by Laura who quickly understood what we wanted to do. She was very frie... Ver más
Visited the Kettering branch today and l was served by Elvira. Lovely and friendly, she dealt with my enquiry, very professionally and had great attention to detail. Very happy with my visit a... Ver más
Customer Service has been uniformly excellent at all points during the setup of our bond. Definitely 5 star. Less great are the online interfaces, which are not always intuitive and occasionally a b... Ver más
Información sobre la empresa
Sobre Market Harborough Building Society
Escrito por la empresa
Información de contacto
The square, LE16 7PA, Market Harborough, Reino Unido
- 01858 412412
- customersfirst@mhbs.co.uk
- www.mhbs.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 75% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service again at the Rothwell branch
Jane at the Rothwell branch was very helpful and went the second mile in sorting a transfer for my father.
Superb
Superb, person-centred customer service from Laura today. Visited the kettering branch with my elderly father, who doesn't hear very well. Laura explained everything thoroughly, in simple clear terms, in order for my father to make an informed decision. Great, personalised service from a local Building Society. Thank you.
Emma in the savings support team was…
Emma in the savings support team was very extremely helpful and professional, Emma phoned up following an email I sent and answered our questions very quickly and satisfactory. First class service.
Went in to open a savings account,i…
Went in to open a savings account,i knew which one i wanted to open.
Did the tranaction quick and thorough, explained everything and gave me some information about the account l opened. Gave me information on other accounts if in the future i like to open another one.
Andy was very helpful and welcoming as new customer, was satified with my transaction .
What nice people!
Oh my goodness, what a breath of fresh air these folks are!
Having spoken to them over the years and again today I always find they are so polite, take their time - never hurry or make you feel you a problem client!!
Easy to deal with and great customer…
Easy to deal with and great customer service
I must have ticked the wrong box about…
I must have ticked the wrong box about offshore status and recieve a letter with SAE. The error was corrected promptly. Excellent customer service.
Prompt phone pick up
Prompt phone pick up, patient courteous help from Emma given to this old person to gain online access.
Very professional experience this…
Very professional experience this morning with the two ladies at Kibworth.
They were very helpful and made the whole process easy and relaxing
Thank you
Nick
Good quick service
I have been dealing with MHBS for over 55 Years…
I have been dealing with MHBS for over 55 years, firstly securing a mortgage from them when I firstly got married.
Since then I have always used them for safe keeping of my monies over the years.
From when I first stood in front of their Manager a "Mr Mee" to discuss my forthcoming marriage and need to buy a home all those years ago until the present day everyone at MHBS has been firstly professional and VERY, Very helpful to me, my wife and family.
MHBS is FIRST CLASS
Paul & Sandra Joy
Login and withdrawal help
I spoke with a helpful and patient lady called Emma. Talked me through my login in issues and withdrawal process. She was professional, well mannered and knowledgeable...a great combo!
Very plesant experience
Very plesant experience. Emma was helpful and walked me through each step which i needed help with. Task was easy to complete with emmas help and it took minimal time
The branch at Kibworth
Visit to the branch in Kibworth to get interest figures, efficiently dealt with and Jay upgraded one of the accounts to get a higher rate of interest which she told me about. All the staff there are always friendly a d helpful.
Happy Customer
Emma quickly assessed what information l need and promptly helped me out. Many thanks.
I was able to resolve my enquiry…
I was able to resolve my enquiry without any delays
Friendly lady I spoke to on the phone…
Friendly lady I spoke to on the phone today,sorted out my problem straight away and talked me through all the stages I needed to complete my online registration.Thank you so very much for all your help
Real person interaction, traditional good customer service.
Called MHBS with regards to the business account query and spoke with Emma.
Emma was very helpful in in dealing with my enquiry. It only took a few minutes on the phone to get everything sorted. This would have taken a lot more time going through the AI chat bot.
Thank you Emma and MHBS
The staff were Brilliant
The staff were Brilliant, helped us all through the transactions.
I wished to switch savings accounts…
I wished to switch savings accounts with MHBS but didn't know where to start so wrote an email to customer services.
The next morning Emma from the Customer Support Team phoned and spent half an hour talking me through the website documentation - and fixed it so that the notice period on my first account was waved!
First class service!!
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