Midjourney is not even the best ai art generator anymore, and I'm so glad they've fallen because their "customer support" is an absolute joke. I've never been treated so horribly by "customer support... Ver más
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Consulta las opiniones de los clientes
Midjourney’s service didn’t end up being the right fit for me personally — the output just wasn’t what I was looking for. That’s a subjective call on my part, not really a knock on the product its... Ver más
Be careful before subscribing. The credits run out very quickly, and you're constantly pushed to spend more money. Even after I cancelled my subscription, I was still charged. The cancellation button... Ver más
Even when using Claude to prompt it, results are weird, inconsistent. Got 6 usable pictures for a whole month usage, not worth it
Información sobre la empresa
Escrito por la empresa
Midjourney is an independent research lab exploring new mediums of thought and expanding the imaginative powers of the human species. Midjourney is focused on design, human infrastructure, and Artificial Intelligence (AI).
Información de contacto
Estados Unidos
- billing@midjourney.com
- www.midjourney.com
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Ha contestado el 21% de las opiniones negativas
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MIDJOURNEY FILTERS STRANGLE CREATIVITY
I’ve been with Midjourney since the beginning and have a large archive of generations spanning over two years. I’ve been loyal to them, but they aren’t loyal to their users. Their image filters make it impossible to generate simple, misunderstood things: no cartoon children—or animals wearing bathing suits; no babies in diapers or holding bottles; no women wearing cocktail dresses, apparently (or is it the distressed expression?). I pay $60 per month to render on the Midjourney platform—so my generations are supposed to be private. Why am I subject to image filters? Midjourney isn’t ahead of the pack anymore. It still can’t accurately handle text, and apparently its ridiculous image filters can’t accurately filter. What am I paying for, if I can’t have freedom of creation—especially since I (attempt to) render children’s cartoon illustration, and novel covers? When I've gathered up my archive and saved the one results I might want to move forward with, I’ll be cancelling.
Refund Request for Annual Subscription
Dear Midjourney Billing Support Team,
I am writing to request a refund for my annual subscription, which was purchased on.
I understand that the standard refund policy is based on lifetime usage. However, I would like to refer to the exception for annual subscribers mentioned in your terms of service. The policy states that refunds may be considered if the request is made within the first month of the subscription. As my purchase was made recently and my usage is within this initial one-month period, I would appreciate it if you would consider a full refund.
Here are my account details to facilitate the process:
Midjourney User: 50ee9f3d-c35c-487d-a68c-252e2007c592
Date of purchase: June 9, 2025.
Thank you for your time and assistance with this matter. I look forward to your response.
Sincerely,
I have already created several tickets and you have not responded to me Ticket #440467, #439466

Respuesta de midjourney.com
Trying to get in contact with customer…
Trying to get in contact with customer service. Still no reply this is very upsetting.

Respuesta de midjourney.com
Long-time paying user banned for honest feedback — censorship and broken model
I’ve been a MidJourney user and paying subscriber for over 2 years. What used to be a groundbreaking creative tool has now turned into a tightly censored, broken experience.
Their new model (V7) is terrible. It can’t draw hands, can’t render basic text, and often produces deformed results. It feels rushed and untested, yet they push it as the default experience.
Worse than the technical failures is the censorship. You can now get banned not just for what you generate on the platform, but for comments you make off-platform, like Reddit. That’s what happened to me — I got banned for expressing a sincere, critical opinion about the company’s direction. As a paying customer, I expected more professionalism and tolerance for feedback — not to be silenced for it.
On top of that, the AI moderation system is absurd. You can get flagged or banned for generating anything that vaguely resembles a woman. It’s unpredictable, inconsistent, and heavy-handed to the point of paranoia.
MidJourney has lost its way. What was once a vibrant, community-driven platform is now governed by knee-jerk censorship and a declining product.

Respuesta de midjourney.com
The subscription works like a scam
The subscription works like a scam. There are so much more AI generating tools out there, free and paid, and Midjourney is honestly nothing worth paying for.

Respuesta de midjourney.com
Helful support
I initially messed up with the payments, but the support team was prompt and super helpful in resolving it. I haven’t used the service heavily yet, but so far it works well for my needs.
Thanks!

Respuesta de midjourney.com
From groundbreaking to overpriced and obsolete
I have used Midjourney for about two years and generated around 15000 images. In the beginning it was good, since there were no real competitors and it felt exciting to explore. But the pricing has always been extreme. I paid around 800 SEK per month, which is roughly 75 USD or 70 EUR with VAT, just to have access to Relaxed generations.
Many times I would sit for hours trying to get a single image right because Midjourney often fails to understand even basic prompts. Then it happened. OpenAI released its latest image generator, and it performs far better. It understands what you mean most of the time and delivers exactly what you ask for.
To make things worse, if you cancel your subscription, your remaining credits disappear. That is a shady business practice. I am thankful that Midjourney was early in the game and gave me time to learn prompting, but overall it has been an economic burden. I will not be subscribing again.
For anyone reading this who enjoys creating AI images (video is still weak in Sora at the moment), I recommend using Sora.com together with a ChatGPT subscription
@midjourney It’s been 2 weeks since I…
@midjourney It’s been 2 weeks since I paid for a yearly subscription, and I still have zero access.
My Discord (insightosteopathy) is correctly linked.
I've emailed support multiple times — Im just given the run around, as they say they cannot find my payment but my bank confirms they received it
This is unacceptable. Either fix this or refund me immediately.
MJ ID: 78f1c686-1607-4575-826e-fd9f7824598a
📧:

Respuesta de midjourney.com
Tired and Frustrated…
I am one of many customers who are truly dissatisfied with Midjourney! The Site is always down, they make constant changes without telling us upfront, The Site is down at least 2 -3 times a week, but yet we have to pay without explanation… This is absolute Rubbish, The Ai Bot always tries to answer Questions that never pertain to what you ask, can’t hardly reach a Dev or they hardly ever respond, no other platform has this issue but midjourney
❌ Absolutely Rubbish! ❌
❌ Absolutely Rubbish!
Midjourney is an absolute disaster of an image generator. Its absurdly restrictive filters block even the most basic and harmless words, making it utterly unusable for creative work.
Spending even a single $1 on this platform is a complete waste—you'll regret it instantly.
There are far better alternatives out there that offer freedom and functionality without the ridiculous limitations.
Avoid Midjourney at all costs.
This company will STEAL your money.
If you are considering subscribing to this service don't. I implore you to look at the other negative reviews. They will ban you and keep your money. The discord group is also full of people complaining about being banned. It is pure theft. They hide behind their ToS. They hide behind things like this... "Severe or repeated violations of the Terms of Service or Community Guidelines." They never tell you what is wrong with the prompt because they claim there is no banned words and it is all about context. They wont even advise you why it was flagged. You just get flagged then banned and you are left scrathing your head wondering why. Despite many emails asking them to look again at my account they have refused. The main issue for most is NSFW content. I do NOT want to generate NSFW content. Their image generator just gives you the NSFW content! and then they have the nerve to ban you. Fix your own product before banning users. It is utterly baffling how they would treat paying customers like this.
Bad service and company - AVOID
Unfortunately, it is not possible to leave 0 star otherwise, I would have done it. Their support is inexistent. Someone left a review 2 days ago writing they bought a subscription and the next day it said there’s no subscription. That same thing happened to me. I opened a ticket and sent them 3 emails already and I have just been ignored. But I am sure they will hurry to reply to this review to justify themselves. If you know there is a bug on the payment page, you should have the decency to abstain from taking money from people and keep it as long as it suits you while providing no service. EDIT AFTER THE REPLY: I did not lose access to Discord. Discord is working fine. The issue is on your side and it hasn't been resolved. I still have no access to my account.

Respuesta de midjourney.com
Midjourney is slimy as heck
I tried using Midjourney. But it wasn’t exactly what I needed. I asked them to cancel my renewal (prior to the renewal date). They charged me anyway. I tried to resolve it with Midjourney, but to no avail. I filed a fraud claim with the credit card company.
Midjourney wrote me an email and said they do not refund during a card company’s investigation. However, if I would withdraw my claim, they may be able to refund my money quicker. WHAT A SCAM! This is not a reputable company. Fortunately, I can afford to wait for the card company’s to complete its investigation, and I told them that. DO NIT DO BUSINESS with this company!

Respuesta de midjourney.com
Disappointing subscription service!
I bought subscription on 10th of April, it was working fine, then the next day I logged in to my account and it says there’s no subscription on your account and buy subscription to be able to do anything.
I paid for the subscription when I needed to generate pictures for a project and it’s broken the next day, so annoying! I said no worries, I’ll contact support and they’ll fix it quickly. I submitted the ticket for assistance on 11th of April, the agent just sent me a refund on 20th and closed the ticket!
This is so disappointing!

Respuesta de midjourney.com
Banning, blocking and false accusations
Wow! Permanent blocked account for absolutely zero reason and zero proof of accusations . Been utilizing midjourney since V3. I never run nsfw content, no nudes, nothing over violent or graphic and still get permanently blocked? Since I have the pro account I almost always run in stealth mode so even when the prompt generations come back with inappropriate content it’s not even on the public areas to be seen. If I can be blocked and my money lost because of some glitch in their system then why can Midjourney break their own terms of service and create NSFW content I didn’t ask for and send it to me????? I have spent countless hours establishing custom profiles, personalization, custom sref codes etc….. always have payed for pro since I first joined and always payed for full year in advance. I’ve even subscribed to the magazine to throw some extra support their way because I know how tough it is to be a start up. I’m happy that there is some type of regulation regarding standards of content created and I’m also happy that they allow only real human interactions via promoting and generating content. However, I’m not happy that my money and time invested can be taken away with nothing more than a false accusation of automation and scripting….. It’s been interesting figuring out how AI creates content and how to communicate with it to achieve various outcomes. I was looking forward to advancing further with the new release of V7. I Just payed up front the full amount for this year in February and had account permanently blocked for absolutely not doing what I have been accused of. I honestly can not believe that a company can take payment in full and essentially give the customer zero correspondence other than generic pre-scripted email replies with ticket numbers that are basically useless since there is zero actual communication other than a generic form lette then confirms they will not discuss your case with you and all communication is done. You will only hear from them after a review if your account is reinstated. The paying customer that has invested both thousands of hours and thousands of dollars over numerous years is not even considered in all of this. Not to mention the customers are also helping midjourney as they are also training on the customers input to perfect the process. Basically the only thing I know is that I’ve been falsely accused of using automation and scripting (no idea how to even do any of that) and I’ve lost years of training, loads of pro plan fees and many late nights after normal work hours studying, experimenting and learning how to use ai in the changing world of creative services. Beyond stressed thinking that both my money and my time have been potentially lost because of some faulty monitoring glitch in the Midjourney application. I had no idea this was even a possibility or that it was happening to so many folks until it happened to me and I did a quick search to see how to resolve this. Extremely nervous that the account review process will not be resolved and that I have no way to actually communicate with the company other than form letters and appeal forms that I have filled out and am sitting here in waiting. Impressed with the functionality and platform design and the quality of the actual program so I sure hope to hear back regarding account reinstatement, but the lack of customer support for a product that can only exist with customers like me is very disappointing. In over 3 decades of professionally working in the industry this is by far the most unprofessional occurrence I have ever had with any tech company ever. Long wait times, poor communication etc…. Is expected but eventually I can speak to a customer representative. This is a new and not great experience. Here is part of the actual message I recieved.
“ It may take up to two weeks for your appeal to be reviewed. You will only be notified if your appeal is successful and your ban is lifted.
We understand it can be frustrating not to have more specific information, but regrettably, we’re unable to discuss the details of individual cases. Beyond sharing this information, we’re unable to assist further with banned accounts.
Please note that, per the Terms of Service. refunds will not be issued for banned accounts, but your subscription has been canceled and you will not be charged again.
Any attempts to bypass this ban by creating additional accounts will result in the immediate termination of those accounts without refunds, per our Terms of Service.
If you have any other questions or need help with anything else, please let us know.”
My Fingers are crossed that my account is actually reviewed for automation, scripting etc…… because I will 100 percent guarantee that did not happen. I sure hope this is a mistake and resolved immediately….
Not worth it..unfortunately
Tried MJ with a basic plan, then switched to a higher plan and since then relax mode is extreeeemely slow.. can't work with it now.

Respuesta de midjourney.com
For that price
For that price, you get total censorship, there are plenty of services for less now, and they don't have such strict rules.

Respuesta de midjourney.com
Just cancelled subscription and they've…
Just cancelled subscription and they've sent me an invoice for a years subscription starting today!

Respuesta de midjourney.com
I don’t understand all the hype around…
I don’t understand all the hype around Midjourney. The prompt filter is unbearable and unnecessary it blocks out everything. You need to learn how to talk to Midjourney or you will always be blocked writing the most innocent prompts. It’s really annoying. I canceled my subscription after a couple of days and they offered me a full refund so that is really good experience. It might not be good for me but good for others obviously. I have memberships on Leonardo, Kling, Tensor etcétera so I know my way around this stuff and Midjourney is not for me at all. Prop to their customer service. Thank you Midjourney I appreciate it. Maybe tune down the filter and you’ll get more customers. It doesn’t make any sense on how’s structured. Leonardo AI has a pretty severe filter but it makes sense on what is blocking out. Yours makes absolutely no sense and it ruins the whole experience. Just my opinion.

Respuesta de midjourney.com
Abonnement genomen voor een maand en…
Abonnement genomen voor een maand en geen afbeeldingen kunnen maken.
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