midjourney.com Opiniones 

372
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Midjourney is not even the best ai art generator anymore, and I'm so glad they've fallen because their "customer support" is an absolute joke. I've never been treated so horribly by "customer support... Ver más

Valorada con 5 estrellas sobre 5

Midjourney’s service didn’t end up being the right fit for me personally — the output just wasn’t what I was looking for. That’s a subjective call on my part, not really a knock on the product its... Ver más

Valorada con 1 estrellas sobre 5

Be careful before subscribing. The credits run out very quickly, and you're constantly pushed to spend more money. Even after I cancelled my subscription, I was still charged. The cancellation button... Ver más

Valorada con 1 estrellas sobre 5

Even when using Claude to prompt it, results are weird, inconsistent. Got 6 usable pictures for a whole month usage, not worth it

Información sobre la empresa

  1. Proveedor de software

Escrito por la empresa

Midjourney is an independent research lab exploring new mediums of thought and expanding the imaginative powers of the human species. Midjourney is focused on design, human infrastructure, and Artificial Intelligence (AI).


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

372 opiniones

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1 estrella

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Ha contestado el 21% de las opiniones negativas

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1,6

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(372)

99 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Unjust Suspension + No Refund — Avoid This Service!

I paid for a subscription, and within 14 days, Midjourney suspended my account without explanation and refused to refund my $30. My content was fully compliant (you can check it publicly), but support ignores my requests (Ticket #388473).

This is unfair business practice: they take money but deny service without cause. If you value your rights as a consumer, think twice before using Midjourney.

19 de marzo de 2025
Opinión espontánea
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Respuesta de midjourney.com

As mentioned in the support ticket referenced, bans can occur for several reasons, including but not limited to:

- Severe or repeated violations of the Terms of Service or Community Guidelines.
- Use of automation, scripting, third party APIs, or any other unauthorized means to interact with Midjourney.
- Engaging in the reselling of Midjourney services or accounts, or purchasing subscriptions through a third-party.
- Fraudulent billing activity, including disputed payments.
- Account sharing, or compromised accounts.

The Terms of Service are posted at https://docs.midjourney.com

You may also submit an appeal through the link provided in the support ticket.

Valorada con 1 estrellas sobre 5

Cancelled last year yet they billed me…

Cancelled last year yet they billed me again without warning. Customer service is basically non-existent. I would never do business with them again.

2 de abril de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hi Thomas, thanks for bringing this to our attention. Our customer support is dealing with high volumes and have done their best to respond to you in a timely manner.

As mentioned in the support ticket #389230, our records show you’ve disputed this payment with your bank. We are unable to process action a refund on your account while there is an ongoing dispute. If you choose to withdraw the dispute, we will be able to refund the transaction.

Feel free to contact us at billing@midjourney.com if you require further assistance.

Valorada con 1 estrellas sobre 5

Supporto completamente assente

Supporto completamente assente. Scrivo da giorni per avere un aiuto banale. Peccato solo che queste recensioni non abbiano alcun effetto...

26 de marzo de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hi there, macs macs. We're sorry to hear you've been trying to reach us without success. We understand how frustrating it can be when you need help and can't seem to get a response.

We'd like to address your concern right away and we've tried requesting your contact information here in Trustpilot, but have not heard back. Please contact us at billing@midjourney.com and include the word "Trustpilot" in the subject line so we can prioritize your request.


Valorada con 1 estrellas sobre 5

Poor Generation

I tried over two hundred prompts in every possible way to generate a simple scene, and only once did it generate something passable. It seems that when it wants to, it generates something decent. I suspect it favors customers who pay an annual subscription, and if that weren't enough, I found that at a certain time, in just two days of using the app, at a certain time, at 6:30 pm, it generated some decent images. So, a complete waste of time. I don't recommend it to anyone.

20 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Need it for work

Need it for work. The subscription is not cheap but not pricey especially for users who need generating img on a regular basis. i noticed that the algoritm understands my requests better over time.

17 de marzo de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hello Sothikus, thank you for your positive review! We're delighted to hear about your experience with Midjourney.

We're particularly pleased that you've noticed the algorithm's improved understanding of your requests over time. Be sure to check out Personalization, which acts like a style assistant for your image creations, and a moodboard profile, which is specifically created by selecting images that set a particular mood or vibe. Learn more here: https://docs.midjourney.com/hc/en-us/articles/32433330574221-Personalization

Regarding pricing, we appreciate your feedback. We've worked hard to position our subscription at a price point that delivers strong value, especially for professionals who rely on our platform regularly for their work.

We're constantly working to enhance our service based on customer input, and appreciate you being a valued community member.

Valorada con 5 estrellas sobre 5

Midjourney ist ein großartiges…

Midjourney ist ein großartiges Programm, das mich durch seine außergewöhnliche Kreativität und seine intuitive Bedienung begeistert hat. Die KI-gestützte Bilderzeugung ermöglicht es, beeindruckend realistische und gleichzeitig künstlerisch wertvolle Bilder zu erstellen. Egal ob zur Inspiration, für Marketingzwecke oder kreative Projekte – Midjourney liefert schnell hochwertige Ergebnisse, die sonst nur mit erheblichem Aufwand möglich wären.

Besonders gefällt mir:

Die hohe Qualität der generierten Bilder, die nahezu an professionelle Grafiken heranreicht.
Die einfache Bedienbarkeit, sodass man auch ohne technisches Vorwissen in kürzester Zeit kreative Ideen umsetzen kann.
Die Vielseitigkeit, denn egal ob Landschaften, Porträts oder abstrakte Kunst – Midjourney bietet nahezu unbegrenzte Möglichkeiten.
Die aktive Community, in der man sich austauschen, gegenseitig inspirieren und voneinander lernen kann.
Zusammengefasst ist Midjourney eine absolute Empfehlung für jeden, der kreativ arbeiten möchte und dabei auf beeindruckende visuelle Unterstützung setzt.

13 de marzo de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hello Denny, thank you for your wonderful review of Midjourney! We're delighted to hear about your positive experience. We appreciate your enthusiasm for the creative capabilities and intuitive interface.

We're committed to offering the highest quality AI image generation tools while continuously enhancing our features based on feedback like yours. Thank you for being a valued member of the Midjourney community!

Valorada con 1 estrellas sobre 5

Useful tool, but terrible customer service and unethical billing practices

A year ago, we signed up for MidJourney’s annual plan, and the tool itself has been useful for our company needs. However, our experience with their billing and customer service has been extremely disappointing.

On March 8, 2025, our subscription was automatically renewed, and we were charged without any prior notification or opportunity to review whether we wanted to continue or even upgrade the service. As a business, we need time to evaluate whether we want to renew, upgrade, or cancel a subscription. MidJourney did not provide this opportunity, which is unethical and in violation of UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. These laws require businesses to provide clear information about automatic renewals and give consumers a reasonable opportunity to cancel before being charged.

We contacted MidJourney’s billing team on March 10, 2025, and followed up on March 12, but have received no response whatsoever. The complete lack of communication and customer support is disappointing, especially for a company offering a premium service.

While the tool itself is valuable, the way MidJourney handles billing and customer service leaves much to be desired. I hope this review brings attention to these issues and encourages them to improve their practices.

13 de marzo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

I subscribed to the annual basic plan but retexture function stopped working

I subscribed to the annual basic plan after the new edition and retexture tools were made available. I was blown away with the power of it as i was mainly using it to convert my old sketches to art using the style
Of some of my finished works. All excellent until it stopped accepting any retexture at all and always with the message that “ Creation failed Sorry, while the prompt you entered was deemed safe, the resulting image was detected as having content that might violate our community guidelines, no fast hours have been used” well i have tried with fruits, flowers, animals, hands, inanimate objects. Nothing works its like that feature was blocked to me but they chose to just send me that generic message. At this point i am wondering did i make a guge mistake subscribing for a whole year and experiencing this after 2 months? Also there is no direct email to communicate this issue.

6 de marzo de 2025
Opinión espontánea
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Respuesta de midjourney.com

Dear Andreyaa,

Thank you for sharing your detailed feedback about the retexture feature. We sincerely apologize for the frustration you're experiencing with this tool that was working so well for you initially.

We are aware that some recent system changes have had unintended adverse impacts on legitimate workflows like yours. We want to assure you that our engineering team is actively investigating these issues and implementing updates to ensure the quality experience you deserve.

Our support team can be reached at billing@midjourney.com or on the Midjourney Discord server in the #support channel.

We've flagged your feedback for our product team to investigate as a priority case

Rest assured, subscribing for a year wasn't a mistake. We stand behind our product and are committed to resolving these moderation issues promptly. We value long-term customers like you who push the creative boundaries of our tools.

Valorada con 1 estrellas sobre 5

I had the worst experience with…

I had the worst experience with Midjourney. I developed original art using light photography for almost 5 years using a crystal, and light to animate my strongest lucid dream. I asked them if I could get some awareness raised for artists with visual snow syndrome as I was using many tools to complete my concept work for a graphic novel about my mutation. Which causes me to have the strongest form of extra sensory perception with light and energy in the world. They told me they had no interest in supporting artists or culture. Bryan Kohberger had visual snow and because of the discrimination and defamatory content citing my sensory functions as hallucinations from drugs. He started killing people as soon as I got my dream animated and visual designs working. I kept asking the small team frauding everyone out of millions of dollars generating basic content to help me raise some awareness and respect me for innovating the creative application. Developing concept art for a cultural project and graphic novel design made with original art and tools using AI in my original creative process. I’m still facing extreme discrimination I'm told that I need to be cured and they’ve begun the process of labeling neurodivergent people as a disease. All they accomplished is becoming a blip in a boom of frauds degrading the talent and dedication it takes to innovate and create original art. I’m so sad for these people that they had an opportunity to do something special and threw everything away. I consider AI to be worthless, I no longer include it in my creative process and have moved on. If I knew they were going to be so soulless and unaware of the power someone like me has from the worlds most powerful genetic condition. I would have just collected some bitcoins and dumped them never spoken to them and had a better quality life living like a parasite off these people like they do.

28 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

A Year of Dedication, But No Appreciation from Midjourney

I've been a loyal customer of Midjourney for the past 12 months, maintaining a monthly subscription with the promise of gaining access to the EDIT feature allegedly granted after one year of subscription. Imagine my disappointment when, due to a mere 11-day gap in my payments (caused only by my credit card expiring), I find myself being stonewalled by their rigid terms and conditions.

The EDIT feature was my main motivation for sticking around for an entire year. Yet, Midjourney's customer support remains unsupportive to my plight, repeatedly falling back on demanding I either cough up for the annual subscription or produce a staggering 10,000 images... in other words: "we couldn't care less about our customers, F you."

I expect Midjourney to reconsider their stance and make the EDIT feature available in my account immediately. This is not an unreasonable request given my consistent support and the minimal interruption in my subscription. They need to show that they at least value customer loyalty and are willing to make reasonable exceptions to their policies when circumstances warrant it. Stop BS me.

14 de febrero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hello Saul, we want to sincerely thank you for your dedicated support of Midjourney over the past year.

Your loyalty means a great deal to us, and I completely understand your frustration regarding access to the Full Editor feature.

The system automatically calculates the consecutive length of time a customer is subscribed, in order to provision access to the requested feature. The support team is unable to make a manual override. It seems the best solution in this case would be to subscribe to an annual plan to unlock the feature.

Although it may not be the ideal solution you're after, we're here to help. Feel free to email us at billing@midjourney.com if we can assist further.

Valorada con 1 estrellas sobre 5

Midjourney started with promise but…

Midjourney started with promise but quickly became a letdown. The AI world is moving fast, with new sites and models popping up daily, yet Midjourney remains stuck, barely improving. Its prompts are a mess, impossible to understand. I wasted money on a yearly subscription, the biggest mistake I've made. Free AI apps do a better job. Midjourney's lack of progress is frustrating and disappointing.

23 de noviembre de 2024
Opinión espontánea
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Respuesta de midjourney.com

Mazen, thank you for taking the time to share your experience with Midjourney. We're genuinely sorry to hear that the service hasn't met your expectations after your initial optimism.

We understand your frustration regarding the complexity of the prompts. Many customers view prompting as a science as well as an opportunity to explore their creativity.

Part of the fun is experimenting with prompts, to see what exciting images you can generate with Midjourney! If you're looking for more information about prompting, we suggest reviewing our documentation here https://docs.midjourney.com/docs/prompts or by visiting the #prompt-craft channel on the Midjourney Discord server.

Valorada con 1 estrellas sobre 5

No trial, no refund, no response

No trial, immediate redirection to a year-subscribtion. Billing support is not answering, not possible to get a refund even though they say that if you used less then 20 generations - you'll be automatically offered a refund. I used zero generations - no refund, no response from support.

18 de febrero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Thank you for bringing this situation to our attention. While our team has been responding to your support tickets, we sincerely apologize for the delay you've had with our support response times.

We've investigated your case and have processed a full refund for your subscription. The refunded amount should appear in your account within 5-10 days depending on your bank.

We're committed to improving our response times and thank you for checking out Midjourney.

Valorada con 1 estrellas sobre 5

False Advertising.

the main page says log in to start creating. Then when you give them your details it changes to Subscribe to start creating. pretty sneaky. Not Cool

11 de febrero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hi Matthew,

We apologize for the confusion you encountered with our signup messaging.

Midjourney is a paid service and we aim to be fully transparent about our subscription requirements.

Also note that the homepage currently displays "Sign Up" and "Log In" buttons, without specifically mentioning free access to the service.

We've noted your feedback and will work with our team to make the signup process and messaging more consistent.

Valorada con 5 estrellas sobre 5

The most user-friendly interface

The most user-friendly interface among all AI image generators.
It doesn't go into details (like Stable diffusion), it does what the user needs. And there's not so much effort needed to provide a great quality. Moreover, the style can vary a lot.
I definitely recommend it.

EDIT: Thanks for your answer Midjourney, I appreciate it, and I heavily use the "personalization" feature that you mention. My company has a specific flat design style, and Midjourney allows me to transform any picture into our company's visual identity.
Thanks again for providing one of the best AI software.

5 de febrero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Yvan, we're thrilled by your feedback about the Midjourney interface and versatility. We love hearing from customers like you that are finding the perfect balance between simplicity and high-quality results in your creative process.

Since you're enjoying exploring different styles, you might want to check out Personalization.

When you interact with images by liking or ranking them, Midjourney learns what kind of visuals you enjoy. Then, when you use personalization in your prompt, Midjourney uses what it's learned to create images that match your tastes! It's a unique feature that unlocks even more creative possibilities to your workflow.

Thanks again for being part of the Midjourney community.

Valorada con 3 estrellas sobre 5

Great quality of generations

Great quality of generations. One problem with this is that if you enter two different prompts with varying details, it keeps generating very similar images to the older generations. I wish a 'New Chat' or reset button were implemented for fresh generations.

31 de enero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Vasaris, thanks for the positive feedback about our image quality! We understand your concern about image variations being too similar to previous generations - this is great feedback that helps us improve.

With all the features and tools available on Midjourney, there are plenty of ways to keep your creativity soaring and your images fresh.

You can use the the Rerun button on Web to generate a completely new grid of images from your initial prompt, or try the Vary or Remix tools https://docs.midjourney.com/docs/remix .

Many users are also finding that Personalization has resulted images that are better tailored to each individual user.

Valorada con 1 estrellas sobre 5

most refeneces and prompts are banned

quality of images has gone down big time. Most refererence images and prompts are banned , it is impossible to create freely anymore. EXTREME censorship

28 de enero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hello Hector, we appreciate you sharing your concerns about the image generation process. While our content filtering system is designed to maintain our community guidelines, we understand this can feel limiting to the creative process.

We want to help you achieve your creative vision while working within our guidelines. Our documentation at docs.midjourney.com offers tips for crafting effective prompts and includes examples of successful approaches. Many artists in our community have found creative ways to achieve their desired results.

If you're experiencing specific challenges with your prompts, you can also visit the #prompt-craft channel on Discord or Web for handy tips and tricks from the community.

Valorada con 1 estrellas sobre 5

I was banned for no reason at all

I was banned for no reason at all, they banned my account even though I still have 13 hours of credits left, all pictures I created are just for food like burgers and salads for my restaurant clients and even tho I got banned and not refunded

EDIT: they just replied to my review and they said that my account was banned because of Use of automation and/or reselling services, which I did not do , which confirms that they will ban you for no reason.

28 de enero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Ayoub, we've carefully reviewed your account and found usage that violated our Terms of Service. Use of automation and/or reselling services are prohibited.

Our Terms of Service (available at https://docs.midjourney.com/docs/terms-of-service) clearly outline these policies. Accounts that are suspended for ToS violations are not eligible for a refund.

Valorada con 1 estrellas sobre 5

Dissapointing customer service for honest mistake

I was really excited to try out MidJourney, but unfortunately, my experience with their customer service has left me deeply disappointed.

I accidentally created two accounts in the same day because I was confused while navigating between the MidJourney website and Discord. As a result, I was charged twice for the same subscription.

I realized the mistake immediately and reached out to their customer service team for help. Despite explaining the situation clearly, it took days and multiple follow-ups just to get a response. When I finally heard back, I was told that they couldn’t issue a refund, even though I contacted them right away and was clearly only using one account.

I understand that I made a mistake - it was an honest mix-up. But what frustrates me is how unwilling they were to help fix it, even when I flagged the issue immediately.

Now I’ve paid twice for a service that I can only use for myself, and it feels like they just didn’t care enough to make things right.

I’m sharing this so others know to double-check everything before signing up, because if you run into any issues, you might not get the support you’d hope for. I really wanted to love MidJourney, but this experience has left me with a bitter taste.

12 de enero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hello Nadia,

We appreciate you taking the time to share your experience. After reviewing your case, we thoroughly reviewed your case and have made an exception to issue a refund of the full amount. An email has been sent to you directly with more details.

We understand your frustration with the initial response time and handling of your request. While our standard policy limits refunds based on account usage, we recognized this was an honest mistake during the sign-up process and wanted to make things right.

We're continually working to improve our customer support experience and hope this satisfactorily resolves your concern.

Valorada con 1 estrellas sobre 5

Je comprend meme pas pourquoi j'ai…

Je comprend meme pas pourquoi j'ai acheté cette arnaque sérieusement. Impossible de générer des images a cause de la modération qui bride absolument tout, c'est insoutenable.

21 de enero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hello Yasli, we understand your frustration with the moderation system. Our content policies are designed to ensure a safe environment for all users. The Community Guidelines are posted here: https://docs.midjourney.com/docs/terms-of-service

For more help creating the images you're looking for, be sure to check out the #support channel on the Midjourney Discord server or the Newbies chat room on web.

Valorada con 1 estrellas sobre 5

CENSORSHIP, NO REFUNDS, NO RESPECT

This company is a joke full of neo-leftists while on the other half they are anti-woman with censorship to the fullest, when u use their own even images u can trigger their censor filters when any girl has even her shoulders visible. They think of censorship like if it was a HARAM. They do not care also about refunds, despite law in EU allowing us to cancel anything up to two weeks when not used they do not respect that. They are overpriced for most people and alternatives are there. You will be shun if u criticize them by anything. Back in 2023 it was good, but now, even random things trigger their filters like "glasses" for example and I'm not joking, their discord is swampt in reports about random things triggering their filter that doesn't work as indented for over 4 months.

21 de enero de 2025
Opinión espontánea
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Respuesta de midjourney.com

Hello Mr, we appreciate your feedback about the content filtering system and refund policy. We'd like to clarify that our filters are designed to maintain a safe, inclusive environment for our global community.

As it relates to billing and refunds, we follow clear guidelines as outlined in our terms of service while respecting all applicable laws and regulations.

We're continuously refining our content filtering system to reduce false positives while maintaining appropriate safeguards. If you're looking for help with prompting, you can visit the #prompt-craft channel on Discord or Web for tips and tricks from the community.

Further, we were unable to locate an account with the information you've provided. For additional help, you may reach out to billing@midjourney.com and be sure to include "Trustpilot" in the subject line.

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