Millets - Brighton Opiniones 

302
TrustScore: 5 sobre 5

5,0

Unit 3, Air Street, BN1 3FB Brighton, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Helpful, patient staff. Sadly didn’t have 1/2 sizes so didn’t purchase what I went for but found other items to buy instead. I did write a review berating that I was not awarded my ‘BLUELIGHT’ discou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The shoes I ordered were delivered very quickly by Royal Mail. I was kept well informed of the delivery process by Millets.

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Interesting reading reviews and how many mention staff by name and how helpful they were. I saw two staff in the store I went into, both pleasant enough, but did I know who they were? Not a clue.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Both members of staff in today were super helpful, kind, and knowledgeable. I’ve shopped at the Brighton Millets several times and honestly it’s always a great experience. Whether it’s knowledge aroun... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Brighton

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • Unit 3, Air Street, BN1 3FB, Brighton, Reino Unido

  • 01273 964665

5,0

Excelente

TrustScore: 5 sobre 5

302 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(302)

5752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I went into the shop looking for a…

I went into the shop looking for a backpack to travel in Asia this summer and I was helped by a staff member called Dylan. He said it was only his second day on the job but I’d have assumed he had worked there for years. Really seemed to know what he was talking about and went above and beyond to recommend a bunch of different products and tell me which things to look out for. It was clear that he is really passionate about the products he was selling and was the best possible person I could have asked about this. Very personable and great at his job, keep it up mate!

31 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Really good customer service

1 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Excellent Customer Service, vast knowledge of the products required for an upcoming expedition in Africa. Friendly and professional. Nathan went above and beyond expectations.

20 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great help with our purchase

13 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic and friendly customer service…

Fantastic and friendly customer service from Jason today. Really helpful advice for choosing the gear we needed and help create a smooth and happy buying experience.

13 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Outstanding customer service in Millets…

Outstanding customer service in Millets (Brighton) today. Went above and beyond to be helpful. Excellent value for money as well. Thank you!

11 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly and efficient service

Friendly and efficient service, as always in this Millets.

30 de abril de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly & skilled staff!

Otis was absolutely great - listened to what I needed in walking boots, apparently psychically knew my size, and then chose me a perfect pair first time. Him and his colleague (?blue hair), were friendly and helpful and I wouldn’t hesitate to come back. Thank you so much!

6 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Many thanks to Otis in Brighton…

Many thanks to Otis in Brighton Millets! 😊

Otis was very friendly and helpful and I eventually decided on a pair of walking shoes and a bonus light-weight jacket, that were both in the sale yesterday.

My sister recently bought some boots in Millets in Worthing and as we both have issues finding wide shoes, she recommended the Merrell brand and I found a pair of their shoes for myself, in the Brighton branch!

Now to try them out on a walk along the seafront 🌊

4 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I came in just to browse and ended up…

I came in just to browse and ended up leaving with a pair of great Merrells! The guys were so nice in millets, one man in particular (I didn’t get his name) really took his time with me and was very patient. Overall great service and I’ll be back!

4 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Shout-out for Nathan & Otis in Brighton Millets

Another shout-out for Nathan and Otis in the Brighton branch of Millets. They're just great - incredibly helpful, knowledgable and super nice, friendly guys. Thanks again.

2 de mayo de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant rainproof jacket at a great…

Brilliant rainproof jacket at a great price. Excellent customer service from Jason!

29 de abril de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Shoes

Nice shoes, good service.

29 de abril de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience, the store supervisor Nathan was amazing and he knew exactly what I wanted.

26 de abril de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great help at Millets in Brighton

Great help at Millets in Brighton. Jason (249) was extremely helpful and knowledgeable.

24 de abril de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Pretty damn good staff

Yeah i mean insanley good. I was looking to buy a 80L or something backpack for travelling and i was met with a good selection of rucksacks, but more importantley the staff there were incredibly helpful and very willing to educate me and tailor my needs to my purchase. You sort of need to understand the levels involving in buying something like a backpack, like its size, durability, waterproofing, pockets, back supports etc and how that responds to you and i am very grateful that i had such cracking staff to help me with that. Specifically Otis and Dean, lovely guys

22 de abril de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Nathan

Nathan, who served us, was polite, knowledgeable and the most well dressed sales person I’ve seen in ages. Top marks

15 de abril de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, and I found what I was looking for.

15 de abril de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Well stocked with helpful staff

A small store, but well stocked and after a long long long time of faffing about which walking boots to buy to replace the destroyed ones I have lived in for so long, Jason really helped me have the confidence to make a purchase at last. I'm home now wearing my brand new Brashers and I'm absolutely thrilled I finally took the plunge. I will wear these boots pretty much every day until they fall apart around me.

14 de abril de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Easy online ordering and pleasant staff…

Easy online ordering and pleasant staff in store

30 de marzo de 2023
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

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