Millets - Eastbourne Opiniones 

904
TrustScore: 5 sobre 5

4,9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Eastbourne

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, Reino Unido

  • 01323 409340

4,9

Excelente

TrustScore: 5 sobre 5

904 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(904)

5780 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing service thank you!!

Came in today to get my sister her stuff for forest school and was amazing service and was helped so much by Phil he was very approachable and made the whole experience shopping there a lot better! Will be back! Thank you for the amazing service

13 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great range of shoes available

Great range of shoes available. Fantastic service from Phil who really knows his shoes and was incredibly helpful.

13 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Walking shoes

Went to buy walking shoes for my charity Sahara trek for St Wilfrid's Hospice next year. Assisted by Phil, who was extremely knowledgeable and helpful. Measured my feet and advised on the best types of boots and also advised re socks and avoiding blisters. Felt confident that the advice I was being given was honest.

13 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil and all the staff are absolutely…

Phil and all the staff are absolutely fantastic 👏
It's a joy to shop in this store ✨️ because of the amazing staff !!
They should all get a bonus for their work ethic and knowledge of the products on offer .

3 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil was very helpful.

Phil was very helpful. Despite a busy shop and helping two others plus myself to fit new shoes. I eventually bought two pairs due to his assistance.

11 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

rucksack fitting

Excellent service when I had a rucksack fitted.
Staff of the Millets team Eastbourne, are a credit to your company, knowledgable and so helpful.
Thank you.

7 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Good customer service

I was served by Henry today. In spite of being up to his ears in work he took plenty of time to explain two water-proofing products to me. He was helpful and professional, and drew a smiley face on my receipt.

10 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Polite, patient and helpful!

I really appreciated Henry’s low (no) pressure sales technique and kind patience! Must have tried on a dozen pairs of boots and am super happy with what I’ve got!

10 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil sales assistant

The sales assistant, Phil, took time to make sure I had a choice of walking boots to decide on. He explained the best fit and type of boot for the amount and type of walking I do. It was a personal experience, which I have not had in a shop for a long time.

10 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Lovely, useful store

Lovely staff, found just what I was looking for in store. Lots of useful items in there and neat and tidy store.

3 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

#Phil

Went into store to buy some items for my sons DofE. Phil was super helpful, passionate and very knowledgeable. We already had a bag, but he provided some guidance on the correct ‘fitting’ for the bag we have…made a huge difference. Highly recommend store for products and service received. Thank you Phil!

8 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service from Phil at Eastbourne

We dealt with a gentleman called Phil. He went out of his way to help us. He was pleasant and polite throughout. He made suggestions with some of the products we brought. Really fantastic customer service from him. Thank you Phil

8 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Measuring feet , a good customer experience

Phil was very helpful and had great
Knowledge on shoe sizing.
It was a pleasant change to find someone who actually measured feet to get the correct size.

8 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil - hiking boot guru!

Phil at Eastbourne is excellent. Absolutely amazing at supporting you when looking for hiking boots. Single handedly managed 5 customers, all demanding his attention, all searching for the perfect fit without getting flustered or overwhelmed. Kept everyone happy by clear and polite communication at all times. The service he provided was old school service, he was knowledgeable, he was thorough and he made sure you didn't leave with something you weren't 100% happy with. Even though my perfect shoe wasn't in stock, you can be sure I'll be going back to Phil again when his delivery comes in. Thanks Phil, you took the stress out of hiking boot shopping.😊

8 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Lovely experience with Phil

Lovely experience with Phil, very knowledgeable

7 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Really good experience

I bought a rucksack and the assistant that served me , Phil was extremely helpful and knowledgeable about the right fit for comfort and ease.
He was very polite.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I visited Millets Eastbourne today to buy a pair of sandals

I visited Millets Eastbourne today to purchase a pair of sandals.
The store was tidy and looked inviting. The staff were friendly and welcoming and happy to assist in finding a suitable pair.
Lauren was particularly helpful, fetching several pairs and suggesting different options.
I will definitely look forward to visiting the store in the future.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Henry - a great Millets ambassador

Henry was a great Millets ambassador . From taking my initial telephone call to check stock (he was so helpful and polite) to me coming in to the store to buy the item he had put aside for me.
He was also able to verify and match the discount code I had found online saving me 15%!

A great role model for young retail execs. If only they could all follow his lead!

Made the shopping experience so much better than a faceless online process. Well done, Henry, and thank you.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you

Thank you, Phil for all your help this afternoon.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil was amazingly helpful and found me…

Phil was amazingly helpful and found me the perfect coat.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

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