Very unhelpful member of staff. Not very friendly . Even though I had my receipt for the refund and had paid by apple pay contactless she insisted on seeing the physical card number !!! I even sho... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Darren and Rob were super helpful in choosing the right pair of hiking boots and socks for my upcoming DofE gold. We didn’t feel rushed and had lots of time to try on different shoes. Darren gave us l... Ver más
La empresa ha respondido
I went to Millets a few weeks ago to buy a pair of walking boots for a trip to Scotland and Jonathan was extremely helpful and attentive. Not only did he find the perfect pair of boots for me, but he... Ver más
La empresa ha respondido
Went to buy some waterproof hiking boots and received extremely helpful assistance from Hal who talked me through various options. Really great and extremely happy with the boots I got in the end. A f... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de ropa deportiva
- Tienda de bolsos y equipaje
- Tienda de artículos de campamento
Sobre Millets - St Albans
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
The Maltings Shopping Centre, AL1 3HL, St. Albans, Reino Unido
- 01727 223339
4,9
Excelente
276 opiniones
Invita a los clientes a opinar
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Thank you Jack- love my new wellies
Thank you Jack- love my new wellies. Efficient helpful & friendly experience. Thank you!
8 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
We had a fantastic experience at Millets St Albans
We had a fantastic experience at Millets St Albans with hugely valuable advice and assistance from Darren who helped us prepare our son for his forthcoming DofE expedition. Thanks to Darren, we purchased the right backpack (which Darren fitted), sleeping bag and all clothing and accessories. And all at an excellent price. Many thanks!
8 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Thanks to Darren
Thanks to Darren. Helped make the experience painless.
8 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent service from the very…
Excellent service from the very personable Darren.
8 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Rob was very helpful and friendly in…
Rob was very helpful and friendly in finding the gear my son needed for his DoE expedition. He was very patient with us and knowledgeable too. Would thoroughly recommend Millets and visit them again in future. Their prices are very reasonable and they also offer a nice DoE discount!
6 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great staff really helpful
Darren was really informative, helpful and patient serving me.
6 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Amazing experience for an inexperienced…
Amazing experience for an inexperienced D of E mum! Darren was absolutely superb with his help and advice. It was worth driving over half an hour to come to this store. Will definitely be back soon!
6 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Darren was very welcoming and helpful…
Darren was very welcoming and helpful this morning and very knowledgeable about everything i asked about. Look forward to coming back
6 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Had a fantastic experience at Millets…
Had a fantastic experience at Millets in St Albans today, thanks to Jack! He was incredibly helpful, knowledgeable, and took the time to ensure we got the best products for our daughter’s Duke of Edinburgh day tomorrow. His friendly and professional approach made the shopping experience so much easier. Great customer service – highly recommend! Thanks again, Jack!
5 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Knowledgeable and friendly staff
The two men were really lovely, very helpful and knowledgeable. I am training to walk an ultra marathon and they helped answer questions about my kit and the best socks to wear.
5 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Darren was very helpful and made me…
Darren was very helpful and made me feel comfortable with my purchasing experience
4 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service from Darren
Received a great service from Darren, he’s only been on the job for 4 days - and was super helpful, knowledgable and great pleasure to deal with! I walked away with an Osprey daypack which Darren consulted me on, explaining various features and fitting it for me in the process.
1 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Fantastic!
Came into the store looking for a present for a friend, Darren took the time to show me around giving me loads of suggestions and not making me feel pressured into buying anything I didn’t want. I left with a present that I’m so pleased with and completely under budget! He was super friendly smiley and all round made the experience so that I would want to return.
Thanks Darren.
4 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great staff and shop.
Really helpful guys in the shop, couldn't do any more to make it a nice shopping experience. Thank you.
4 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Respuesta de Millets - St Albans
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Thanks to Darren for providing…
Thanks to Darren for providing extremely helpful, knowledgeable and friendly service today when buying boots for my son.
1 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Thanks Darren
Thanks Darren. Very helpful in sorting out a problem with the walking shoes purchase.
No quibbles in replacing them twice.
1 de marzo de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Helpful staff, great experience
Helpful, friendly staff who were prompt to help without feeling rushed.
28 de febrero de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great experience
I had an overwhelming amount of decision paralysis when it came to buying my walking boots, but with the help of Darren I was able to chose the perfect pair in Millets today. I was given some great advice on how to tie them, how to take care of them and how to avoid blisters, which was all super helpful and I will keep in mind. Very good experience over all :)
27 de febrero de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great staff
I was greeted by Darren in the shop who was happy to chat away. Thoroughly decent bloke! I was happy overall with the product I purchased. Would definitely shop here again.
27 de febrero de 2025
Opinión espontánea
Respuesta de Millets - St Albans
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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